4/10 Poor
Verified traveller
26 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Would not stay again.
Stayed in the "club house", room seemed tired in need of a refresh. The toilet bowl was not well cleaned and hadn't been for some time you could the accumulation of muck where it flushes away, surely a bit of strong bleach would tackle that.
The breakfast was an ridiculous mess from start to finish, had to queue to get seated for 10-15 mins as they didn't have enough tables to accommodate everyone. The staff were run off their feet and would bowl through making you give way to them in the very narrow floor areas between tables. The hot foot was completely depleted in need of replenishment, no eggs, no hashbrowns, no sausages. Poor organisation by the staff here, it can't be that difficult to keep an eye on the levels and have replacements cooking and ready to deploy.
The spa was extremely tired, the wood was falling apart in the sauna, the pool area needed new tiles. My local "everyone active" public swimming pool is more luxurious. Very disappointed.
The redeeming feature - The grounds are spectacular and the main house has a lovely historic character, it's a shame it's let down by the poor organisation, service and quality of the rooms.
Verified traveller
Stayed 1 night in Sep 2024