6/10 Okay
Philip
13 Dec 2024
Liked: Cleanliness, staff & service, room comfort
Not the way hotel breakfasts used to be.
Overall the stay was fine, just a few minor issues, check in was smooth and welcoming, Carpark was fine at an additional £5 for the overnight until noon which worked for our stay, the room was bigger than what we expected with the tea and coffee in the room, the toilet seat was not fitted correctly, which was lack of skilled maintenance team as it was clear the brackets holding the seat were the wrong way round, on arrival the window was open and a little cold, so I opened the radiator valve to heat the room as it was closed, but unfortunately there was so much air in the system we only had 1” at the bottom of the radiator to warm the room, this also made the radiator make lots of running water noise, at 3AM I had to turn it off. We prepaid for fry up breakfast with the online check in service, in the morning there was some confusion with the girl as it stated fry up and including Continental selection, she said different, we did get it resolved though the current system in my opinion isn’t working as the adjacent table also had issues with ordering, I think the breakfast menu needs to be replaced with a more simple you can pick 7 items or 9 items if they want to reduce what you get, overall the stay was fine and I would stay again, I’m guessing they are trying to save some money on the breakfast but still trying to please the customer, I would rather pay an extra couple of pounds to have a eat/select what I want as what they have at the moment left me a little disappointed.
Philip
Stayed 1 night in Dec 2024
