Mercure Exeter Southgate Hotel

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Where to?

Dates

February 2025

March 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub
Pool
Bar
Gym
Room service
24/7 front desk

Explore the area

Southernhay East, Exeter, England, EX1 1QF

Exeter's Historic Quayside
‪3 min walk‬
Princesshay
‪4 min walk‬
Exeter Cathedral
‪6 min walk‬
Exeter (EXT-Exeter Intl.)
‪17 min drive‬

Room options

In-room safe, desk, blackout curtains, soundproofing

Family Room, 1 Double Bed (Classic)

15 sq m
Sleeps 4
1 Double Bed

Privilege, Room, 1 Double Bed

14 sq m
Sleeps 2
1 Double Bed

Standard Room, 2 Single Beds

14 sq m
Sleeps 2
2 Twin Beds

Classic Twin Room, 1 Double Bed

14 sq m
Sleeps 2
1 Double Bed

Similar properties

Pool
Spa
Pet-friendly
Free WiFi

for 1 room

includes taxes & fees

6 Mar - 7 Mar

About this property

Family-friendly hotel with a health club and a sauna

Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.

Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Guests under 16 years old are not allowed in the swimming pool.

Our customers tell us they can't get enough of Mercure Exeter Southgate Hotel's great location. During your stay, you're just a quick walk from Exeter Cathedral. You'll find features like free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
English breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool or soak in the hot tub
Services include dry cleaning/laundry, a porter, and luggage storage
Onsite recreation includes a gym and a sauna
Guests have great things to say about the pool and the helpful staff
6 minutes by foot from Exeter Cathedral and a 3-minute drive from University of Exeter
Dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls

As a guest of Mercure Exeter Southgate Hotel, you'll find an indoor pool, a health club, a hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 151 square feet (14 square meters) and includes conference space. A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at the family-friendly Mercure Exeter Southgate Hotel. Parking is available for a fee.

This 4-star Exeter hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 11:00 AM.

Mercure Exeter Southgate Hotel has a restaurant serving lunch and dinner.

24-hour room service is available.

Languages

English, French, German, Hungarian, Italian, Latvian, Polish, Portuguese, Romanian, Russian

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 15.00 per night)
On-site parking includes off-street options

Food and drink

English breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:30 AM–11:00 AM on weekends: GBP 16.50 per person
1 restaurant
1 bar
24-hour room service

Restaurants on site

Gate House Restaurant

Things to do

Fitness centre
Indoor pool
Sauna
A hot tub

Family friendly

Children's games
Free rollaway/extra beds
High chair
Indoor pool
Snack bar/deli
Soundproofed rooms

Conveniences

Banquet hall
Lift
Front-desk safe
Vending machine
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Luggage storage
Multilingual staff
Porter/bellhop
Wedding services

Business services

Conference space (151 square feet)
Meeting rooms

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Lift door width (centimetres): 112
Visual fire alarm
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 102
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Couples dining
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Free rollaway beds

Bathroom

Eco-friendly toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

Food and drink

Champagne service
Coffee/tea maker

Connecting rooms available
Desk
Eco-friendly cleaning products provided
Iron/ironing board
Laptop-compatible safe
LED light bulbs
Phone
Soundproofing
Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 15 per pet, per night
Only dogs are allowed
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 16.50 per person
Self parking fee: GBP 15.00 per night
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
Pool fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Exeter Mercure Southgate

Exeter Southgate

Exeter Southgate Hotel

Mercure Exeter

Mercure Exeter Southgate

Mercure Exeter Southgate Hotel

Mercure Hotel Exeter

Mercure Southgate

Mercure Southgate Hotel

Southgate Exeter

Accor Southgate Exeter

Mercure Exeter Southgate Hotel Devon

Mercure Exeter Southgate

Mercure Exeter Southgate Hotel Hotel

Mercure Exeter Southgate Hotel Exeter

Mercure Exeter Southgate Hotel Hotel Exeter

Mercure Exeter Southgate Hotel Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

4/10 Poor

CGB Communications

21 Nov 2024

Stayed 1 night in Oct 2024

8/10 Good

Michael

Travelled with partner

19 Nov 2024

Liked: Cleanliness, amenities, property conditions & facilities

My wife's birthday treat so we could eat at Cote and relax with pool and jacuzzi. On arrival informed pool was out of action but might be back on later. In the room was a birthday card and chocs from the hotel and 2 free drinks at the bar. After a nice evening at Cote we settled down but noticed just a coffee machine on show. It was 5 am and no reply from room service or the desk. So we had to drink pink wine.. 8.30 dressed and visited the desk. Told the Pool was back on and that tea and milk were in a cupboard under the TV. Back to the room and found tea facilities in a cupboard.. visited Pool but it was very cold .. sauna and jacuzzi were good. So would I return.. after all the drama. .. Absolutely .. after all location is perfect for Xmas market, shops and Cote. and now I know where they hide the tea and kettle.

Stayed 1 night in Nov 2024

8/10 Good

Jonathan

Travelled with partner

17 Nov 2024

Liked: Cleanliness, staff & service

Great hotel in central but quiet location near Exeter Cathedral, with friendly & helpful staff. Disappointed with new charges of £10 per visit since April 2024 for hotel guests to use the pool & spa.

Stayed 1 night in Nov 2024

10/10 Excellent

Bronwen

16 Nov 2024

Stayed 1 night in Nov 2024

8/10 Good

Chris

11 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room, confusion over extras ordered

An overnighter in Exeter to see a music concert, the room was very tidy and clean and the bed comfortable. I was given an opportunity to preorder wine, champagne or beer for the room, I requested wine, weird I thought the system didn't ask whether I wanted red, white or rose and upon arrival there was no record of the request and then the price came into question, the pre booking was £20 yet initially I was quoted £25, to Mercures credit they instantly changed the price to £20 and delivered the wine to the room with a. Couple of glasses...and the wine was very good 👍

Stayed 1 night in Nov 2024

8/10 Good

Nick

9 Nov 2024

Stayed 1 night in Oct 2024

8/10 Good

Nadia

7 Nov 2024

Stayed 2 nights in Oct 2024

6/10 Okay

neil, Singapore

Travelled with family, Travelled with partner

6 Nov 2024

Disliked: Amenities

Mold in shower should have been addressed and no bottled water in room plus breakfast service very poor and little options available when we experienced it. Location good and bar area nice

Stayed 1 night in Nov 2024

6/10 Okay

Kevin

3 Nov 2024

A few issues

A few problems at the beginning,part resolved. Will think again if rebooking.

Stayed 2 nights in Nov 2024

4/10 Poor

Jeevan

Travelled with family

2 Nov 2024

Disliked: Staff & service, amenities

We arrived at our check in time but our room was not ready…also when they handed the key card after reaching it was not ready had wait like for 45min with kid…no one answered the phone at reception and there was no QR code for room service…no condiments…bar food was good but breakfast had very less option compared to IHG.

Stayed 2 nights in Oct 2024

8/10 Good

Andrea

31 Oct 2024

Liked: Cleanliness, property conditions & facilities

Nice ghotel and good location

Stayed 1 night in Oct 2024

10/10 Excellent

kerry

Travelled with family

29 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

4/10 Poor

Catrin

Travelled with family

29 Oct 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Tired rooms and hidden charges

The entrance to the hotel was as expected from the website photos looking amazing, check-in efficient and everything from the moment we left the lobby went rapidly downhill. The room was tired, shabby and overheated (resorted to turning AC off and it still didn’t cool down) the bathroom was nice looking recently refurbished. The shocker was paying to use the pool facilities. At £10 this was really disappointing and be prepared for the £15 per day/night parking charge…. With pool and car parking charges the added an additional 25% to the bill.

Stayed 2 nights in Oct 2024

10/10 Excellent

Lindsay

28 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay. Just pillows a bit hard Lovely staff

Stayed 1 night in Oct 2024

8/10 Good

Andrew

27 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Nicola

Travelled with family

26 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I was a bit dubious when booking this hotel, having read some reviews, however, I was pleasantly surprised. The room was spacious, clean and comfortable. The hotel was busy, but there was ample parking. Staff were friendly and helpful. Short walk from the Quay, Cathedral and town centre. Would definitely recommend and would definitely book to stay again.

Stayed 1 night in Oct 2024

6/10 Okay

Iain

26 Oct 2024

Late arrive no room service mixed message about when it finished. It was OK but not great... Can be drematicaly improved for little cost. Example... The information sheet given at reception is the 'cheep' yellowish type it just smacks of penny pinching for the cost of quality even if recycled it could be better. I slept very well as it was quiet and comfortable. Bathroom was good quality and v. clean

Stayed 1 night in Oct 2024

10/10 Excellent

Mark

25 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Oct 2024

10/10 Excellent

Chelsea

25 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Sam

22 Oct 2024

Stayed 1 night in Oct 2024

8/10 Good

Reena Rishi

Travelled with partner

20 Oct 2024

Liked: Cleanliness, staff & service, amenities

Disappointed that spa not included in the price. Very nice breakfast. Very nice hotel and very nice room - we were free upgraded to Privilege room which was brilliant , more space, lovely big windows with nice view, lovely furniture and drinks included too

Stayed 3 nights in Oct 2024