The Queen at Chester Hotel, BW Premier Collection

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Dates

April 2025

May 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Parking available
Pet-friendly
24/7 front desk
Room service
Breakfast available

Explore the area

City Rd, Chester, England, CH1 3AH

Chester Cathedral
‪15 min walk‬
Chester City Walls
‪16 min walk‬
Chester Racecourse
‪3 min drive‬
Chester (CEG-Hawarden)
‪24 min drive‬

Room options

Suite, 1 King Bed, Non Smoking

48 sq m
Sleeps 2
1 King Bed

Combined shower/bathtub, hair dryer, towels, soap

Executive Room, 2 Single Beds, Non Smoking (Shower Only)

Sleeps 2
2 Twin Beds

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Sleeps 3
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

35 sq m
Sleeps 2
2 Twin Beds

Standard Room, 1 Double Bed, Non Smoking

22 sq m
Sleeps 2
1 Double Bed

Junior Suite, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Sleeps 3
1 Double Bed

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Sleeps 2
1 Double Bed

Deluxe Room, 1 Double Bed, Non Smoking

Sleeps 2
1 Double Bed

Family Room, 2 Double Beds, Non Smoking

Sleeps 4
2 Double Beds

Similar properties

Pool
Breakfast included
Spa
Free WiFi

for 1 room

includes taxes & fees

7 Apr - 8 Apr

About this property

Victorian hotel with a 24-hour front desk and a restaurant

A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.

The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The breakfast at The Queen at Chester Hotel, BW Premier Collection gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
To-go breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Guests really like the accommodations for the cleanliness and overall comfort
Just a 2-minute drive from Chester City Walls and a few minutes from Chester Racecourse
Pets welcome for a fee (restrictions apply)

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 9:30 AM.

Kings Quarters - This restaurant serves breakfast and dinner.

Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.

24-hour room service is available.

Languages

English, Hindi, Polish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet

Parking and transport

Uncovered parking on site (GBP 15 per night)

Food and drink

Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
A bar/lounge
A restaurant
Coffee and tea in common areas

Restaurants on site

Cocktail Bar
Kings Quarters

Family friendly

Laundry facilities

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Garden
Outdoor furniture
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)

Room amenities

Bedroom

Bedsheets provided

Bathroom

Hair dryer
Private bathroom
Shampoo
Shower
Shower/bathtub combination
Soap
Toilet paper
Towels provided

Entertainment

TV with digital channels

Food and drink

24-hour room service
Coffee/tea maker

Air conditioning
Connecting rooms available
Desk
Free local calls
Heating
Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 50.00 per pet, per day
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 30 per night.

Cribs (infant beds) are available for GBP 15 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: approximately GBP 16.95 per person
Uncovered self parking fee: GBP 15 per night
Pet fee: GBP 50.00 per pet, per day
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: GBP 15 per night
Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester

Premier Queen

Premier Queen Hotel

Queen Hotel

Chester Hotel Queen

Queen Hotel Chester

Queens Hotel Chester

Hallmark Hotel Queen

Hallmark Queen Chester

Hallmark Hotel The Queen

Hallmark Hotel The Queen Chester

The Queen at Chester BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection Hotel

The Queen at Chester Hotel, BW Premier Collection Chester

The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

4/10 Poor

Saskia

22 Dec 2024

Liked: Staff & service

Stayed 1 night in Dec 2024

10/10 Excellent

John

22 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Brilliant Staff at reception very professional and knowledgeable

Stayed 1 night in Dec 2024

10/10 Excellent

Tom

Travelled with partner

22 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very impressed with this place. Very good location, the building itself is stunning, parking nearby which was £12.50 for 24 hrs, the hotel and room was very clean and tidy, very spacious room and comfortable bed. Kettle and coffee was provided as well as ironing board, iron, hair dryer, soaps etc. Air conditioned rooms and plenty of plug sockets. 5* all around, I plan to visit Chester again and I'll definitely stay here again

Stayed 2 nights in Dec 2024

10/10 Excellent

Tyler

Travelled with family and small children

22 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel

Stayed 1 night in Dec 2024

6/10 Okay

Chris

19 Dec 2024

Stayed 2 nights in Sep 2024

2/10 Terrible

David

19 Dec 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Carlene

19 Dec 2024

Stayed 1 night in Nov 2024

4/10 Poor

Lee

16 Dec 2024

Stayed 1 night in Dec 2024

2/10 Terrible

Michael

Travelled with family and small children

15 Dec 2024

Disliked: Staff & service, property conditions & facilities

The staff were not welcoming at all but rude . The hotel was really busy and lots of Christmas party’s and people drunk not a place for my children was not informed of this . We wanted room service and was told we could not have as they were busy with a party of 400 people . Also was not informed before stay . We had payed for a room these at the party most of them not staying at the hotel . Was not a good place to sit with the kids at the bar as really really busy people everywhere. So we had to go up to the room with no food as was told could not do us any food until after 9pm . No good for the children. Also we was on the first floor and all we could hear was load music all night from the party below the room . Also not told about before we booked . And people were partying in rooms next to us very load until 4.30am . Hotel staff did not seem interested. Even on check out the guy did not ask how our stay was . The hole experience was very expensive and shocking from start to finish . Was a special surprise for my wife and was totally ruined . Also had to wait 40mins to check in at 4pm hole experience was shocking.

Stayed 1 night in Dec 2024

6/10 Okay

Janet

Travelled with family

6 Dec 2024

Liked: Staff & service, property conditions & facilities

Stayed 1 night in Dec 2024

10/10 Excellent

Jeremy

2 Dec 2024

Liked: Staff & service, property conditions & facilities

Convenient for me, as a non driver been near the railway station, good clean room, nice food and friendly and helpful staff.

Stayed 4 nights in Nov 2024

10/10 Excellent

gordon

26 Nov 2024

Stayed 2 nights in Nov 2024

10/10 Excellent

David

Travelled with family

26 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Philip

Travelled with partner

23 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Close proximity to station hotel has character. Recommend.

Stayed 1 night in Nov 2024

2/10 Terrible

Polly

22 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

What a sad deterioration of a once elegant and beautiful venue. It has been downgraded to a budget hotel, lacking in both comfort and character. The public areas have been stripped of everything related to the hotel's history and heritage and the bedrooms are bland and cold. Check-in was efficient but unwelcoming. It seems to be hotel policy that staff should never smile at guests. There was no heating in the bedroom. It was a chilly night but the only way to warm up the room was to set the air-conditioning to a higher temperature but since it works by blowing air out of vents set high up towards the ceiling that is not very effective. And being a fan system, it was too noisy for sleep, so I had to turn it off when I went to bed. By early hours of the morning, the room was freezing. The paper-thin duvet was no real help. If you stay here during the colder months, I would recommend packing your winter woollies to wear in bed. The staff are unhelpful and unfriendly."Good morning" got a grunt from the chap on the reception desk and a blank stare from the waiter in the dining room. There was a queue waiting to check out but there was only one staff member handling checkout; two others were sitting there chatting. Due to limits on review length, I cannot detail how bad the hotel was, but I can say that If you are looking for comfortable accommodation, quality service, pleasant ambience or courteous staff, then go elsewhere – you will find none of these at the Queen.

Stayed 1 night in Oct 2024

6/10 Okay

Geoffrey

Travelled with partner

17 Nov 2024

Liked: Staff & service

On our arrival very disappointing welcome at Check-in. We expected to complete registration form but nothing requested. Allocated a room on 2nd floor without being told access was through heavy double doors and down stairs. This was not easy with mobility problems. Room itself was sub-divided. Bathroom and desk area had no heat.Bedroom was comfortable but heating affected by draughts from air conditioning. Reported to Reception and reinforced when checking out. Restaurant fully booked on our check-in but had enjoyable meals on second and third nights. Staff very friendly and helpful in all areas.

Stayed 3 nights in Nov 2024

6/10 Okay

YL

17 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will not be rushing back to this hotel

Whilst we enjoyed an upgrade from the lovely lady at the desk, not to our standard, 2nd day our dirty cups in the bedroom still left from not cleaned with cold coffee in the cups. The shower needs some TLC on the screen the rubber falling off.

Stayed 2 nights in Nov 2024

8/10 Good

Anna

16 Nov 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Lack of communication

Breakfast tray was not collected 2 days in a row. Tray sat outside my room after 7.00pm even after advising front desk twice. Apart from the breakfast situation everything was lovely

Stayed 3 nights in Nov 2024

6/10 Okay

tom

15 Nov 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Oct 2024

10/10 Excellent

Beverly

10 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely coming back

From moment we checked in to checking out staff were helpful and very friendly. Hotel and our room was spotless The food in the restaurant was tasty and presented very well. Breakfast very organised and good selection. Definitely coming back

Stayed 1 night in Nov 2024

6/10 Okay

John

Travelled with partner

10 Nov 2024

Liked: Cleanliness, staff & service

It was ok vfm

Stayed 1 night in Nov 2024

10/10 Excellent

Miss farrah

8 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Great stay very lovely hotel to stay in

Stayed 1 night in Sep 2024

10/10 Excellent

Gordon W

6 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Overall great stay, however room did have a musty smell and furniture (desk) was worn and rough on edge. (Room 326).

Stayed 3 nights in Nov 2024

10/10 Excellent

Joanne

Travelled with partner

3 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Booked a last minute stay and decided on The Queen at Chester and im glad we did. Hotel was lovely and clean, all staff friendly and polite. We got a complimentary room upgrade on arrival. We only had a slight issue in that we went up for another drink during breakfast and staff thought we left and cleared our table so when we came back someone else was sat there. But we got a new table no problem! And breakfast was lovely with lots of choice. Would definitely recommend and stay here again.

Stayed 1 night in Nov 2024

8/10 Good

Janette

3 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in a great location .

Lovely hotel after a refurb , modern and comfortable rooms . Disappointed with a 4pm check in as it felt like we were hanging about waiting to get changed after travelling , but other than that all good

Stayed 1 night in Nov 2024