The Queen at Chester Hotel, BW Premier Collection

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Dates

February 2025

March 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Parking available

Pet-friendly

Room service

Explore the area

City Rd, Chester, England, CH1 3AH

Grosvenor Park
‪8 min walk‬
The Rows of Chester
‪14 min walk‬
Roman Amphitheatre
‪14 min walk‬
Chester (CEG-Hawarden)
‪24 min drive‬

Room options

Suite, 1 King Bed, Non Smoking

48 sq m
Sleeps 2
1 King Bed

Combined shower/bathtub, hair dryer, towels, soap

Executive Room, 2 Single Beds, Non Smoking (Shower Only)

Sleeps 2
2 Twin Beds

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Sleeps 3
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

35 sq m
Sleeps 2
2 Twin Beds

Standard Room, 1 Double Bed, Non Smoking

22 sq m
Sleeps 2
1 Double Bed

Junior Suite, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Sleeps 3
1 Double Bed

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Sleeps 2
1 Double Bed

Deluxe Room, 1 Double Bed, Non Smoking

Sleeps 2
1 Double Bed

Family Room, 2 Double Beds, Non Smoking

Sleeps 4
2 Double Beds

Similar properties

Pet-friendly

Free WiFi

Restaurant

Air conditioning

for 1 room

includes taxes & fees

5 Feb - 6 Feb

About this property

Victorian hotel with a 24-hour front desk and a restaurant

A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.

The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The breakfast at The Queen at Chester Hotel, BW Premier Collection gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
To-go breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Guests really like the accommodations for the overall comfort and cleanliness
Within a 15-minute walk of Grosvenor Park and St John the Baptist Church
Pets welcome for a fee (restrictions apply)

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 9:30 AM.

Kings Quarters - This restaurant serves breakfast and dinner.

Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.

24-hour room service is available.

Languages

English, Hindi, Polish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Uncovered self parking on site (GBP 16 per night)

Food and drink

To-go breakfast available for a fee daily 6:30 AM–9:30 AM: GBP 16.95 per person
1 restaurant
1 bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Kings Quarters
Cocktail Bar

Family friendly

Laundry facilities

Conveniences

Banquet hall
Lift
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Garden
Outdoor furniture
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible (may have limits)

Fireplace in reception
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Heating

Bathroom

Hairdryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

Digital channels
TV

Food and drink

Coffee/tea maker

Connecting rooms available
Desk
Free local calls
Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 50.00 per pet, per day
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 30 per night.

Cribs (infant beds) are available for GBP 15 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: approximately GBP 16.95 per person
Uncovered self parking fee: GBP 16 per night
Pet fee: GBP 50.00 per pet, per day
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: GBP 15 per night
Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester

Premier Queen

Premier Queen Hotel

Queen Hotel

Chester Hotel Queen

Queen Hotel Chester

Queens Hotel Chester

Hallmark Hotel Queen

Hallmark Queen Chester

Hallmark Hotel The Queen

Hallmark Hotel The Queen Chester

The Queen at Chester BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection Hotel

The Queen at Chester Hotel, BW Premier Collection Chester

The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Wilson

22 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Steven

22 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Oct 2024

10/10 Excellent

Kerry

21 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2024

8/10 Good

Sara

18 Oct 2024

Liked: Cleanliness, staff & service

Stayed 2 nights in Oct 2024

10/10 Excellent

Jonathan

Travelled with group

13 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cool historic ambiance...pleasant stay.

Nice location, clean, friendly helpful staff, breakfast was great also. Holel as some traditional ambiance from the good ole days, that's what made this stay a pleasure. Room was clean, spacious/comfortable. I'd stay here again! paid parking at the rear.

Stayed 2 nights in Sep 2024

10/10 Excellent

Roger

Travelled with group

12 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

David

12 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Have stayed at this hotel many times now and will keep on the staff are really friendly and the rooms I have stayed in have always been nice and clean

Stayed 1 night in Oct 2024

10/10 Excellent

David

11 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Adam

9 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Aug 2024

8/10 Good

Peter

Travelled with partner

7 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Did not have a chance to really experience the facilities. Work on renovations has been good. We did not have enough time to experience the area. Will be looking at returning. People very friendly.

Stayed 1 night in Sep 2024

2/10 Terrible

Anna

Business traveller

4 Oct 2024

Disliked: Cleanliness, staff & service

There was this horrible noise all night like a creak creak creak behind the wall, not sure if the heating or what but my gosh it was horrendous. All night long! Hardly slept 😫

Stayed 1 night in Oct 2024

10/10 Excellent

Catherine, Sparta

3 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Across the street from train station, easy walk to town center. Fabulous breakfasts.

Stayed 4 nights in Sep 2024

10/10 Excellent

Sandra

3 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Heather

Travelled with partner

3 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, close to the train station, walkable distance from shopping, parks and restaurants. Great buffet breakfast! We loved it so much we had an open night on our stay so came back for another night before moving on to Northern Ireland. Staff were accommodating, friendly and suggested a great pub down the road on the river for a late night dinner and gave us a couple complimentary drink vouchers for one of our nights!

Stayed 1 night in Sep 2024

6/10 Okay

Louisa

2 Oct 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

29 Sept 2024

Really nice relaxing stay.👍😉

Stayed 1 night in Sep 2024

8/10 Good

Susan

28 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and attractive hotel

Stayed 1 night in Sep 2024

6/10 Okay

Christopher

27 Sept 2024

Liked: Cleanliness

Disliked: Staff & service

This is the second time I have stayed at this hotel and on both occasions the checkin was slow, staff were busy with paperwork and they couldn’t locate my booking. If it occurs once I accept I may have been unlucky but twice shows there is a problem.

Stayed 1 night in Sep 2024

10/10 Excellent

Hamish

21 Sept 2024

Stayed 4 nights in Sep 2024

10/10 Excellent

Thomas

21 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

20 Sept 2024

Liked: Staff & service, amenities, property conditions & facilities

Amazing hotel close to all amenities. Lovely room and great breakfast. All staff very helpful, friendly and professional. Will definitely be back.

Stayed 2 nights in Sep 2024

10/10 Excellent

Jeffrey

Travelled with partner

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We liked everything, we we're upgraded, which was brilliant, the breakfast was a bit pricey but excellent service and choice.

Stayed 1 night in Sep 2024

10/10 Excellent

Mark

19 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2024

6/10 Okay

Mr robert

18 Sept 2024

Liked: Cleanliness, staff & service

Check in took about ten mins as they couldn't find my booking. Eventually got sorted and went to the room you had to be arnie to open that door it definitely wants looking at also the air conditioning when turning the light on in the bathroom wants sorting what an absolute racket that makes.there was also an unsightly hole in the bath that had been filled in with filler.not a great job either..the room however was clean and tidy.the breakfast was nice excluding the porridge that was something id not tasted since borstal.yuk..tge staff were great and looked v smart in their uniforms and were a credit to the hotel. The hotel is in a noisy part of chester right next to the station.

Stayed 2 nights in Sep 2024