The Queen at Chester Hotel, BW Premier Collection

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Dates

December 2024

January 2025

Standard Room, 2 Single Beds, Non Smoking

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Parking available

Pet-friendly

Room service

24/7 front desk

Breakfast available

Explore the area

City Rd, Chester, England, CH1 3AH

Grosvenor Park
8 min walk
The Rows of Chester
14 min walk
Roman Amphitheatre
14 min walk
Chester (CEG-Hawarden)
24 min drive

Room options

Suite, 1 King Bed, Non Smoking

48 sq m
Sleeps 2
1 King Bed

Combined shower/bathtub, hair dryer, towels, soap

Executive Room, 2 Single Beds, Non Smoking (Shower Only)

Sleeps 2
2 Twin Beds

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Sleeps 3
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

35 sq m
Sleeps 2
2 Twin Beds

Standard Room, 1 Double Bed, Non Smoking

22 sq m
Sleeps 2
1 Double Bed

Junior Suite, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Sleeps 3
1 Double Bed

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Sleeps 2
1 Double Bed

Deluxe Room, 1 Double Bed, Non Smoking

Sleeps 2
1 Double Bed

Family Room, 2 Double Beds, Non Smoking

Sleeps 4
2 Double Beds

Similar properties

Pet-friendly

Free WiFi

Restaurant

Air conditioning

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Victorian hotel with a 24-hour front desk and a restaurant

A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.

The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The breakfast at The Queen at Chester Hotel, BW Premier Collection gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
To-go breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Guests really like the accommodations for the cleanliness and overall comfort
Just a 2-minute drive from Chester City Walls and 6 minutes from Chester Zoo
Pets welcome for a fee (restrictions apply)

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 9:30 AM.

Kings Quarters - This restaurant serves breakfast and dinner.

Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.

24-hour room service is available.

Languages

English, Hindi, Polish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Uncovered self parking on site (GBP 16 per night)

Food and drink

To-go breakfast available for a fee daily 6:30 AM–9:30 AM: GBP 16.95 per person
1 restaurant
1 bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Kings Quarters
Cocktail Bar

Family friendly

Laundry facilities

Conveniences

Banquet hall
Lift
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Garden
Outdoor furniture
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible (may have limits)

Fireplace in reception
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Heating

Bathroom

Hairdryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

Digital channels
TV

Food and drink

Coffee/tea maker

Connecting rooms available
Desk
Free local calls
Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 50.00 per pet, per day
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 30 per night.

Cribs (infant beds) are available for GBP 15 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: approximately GBP 16.95 per person
Uncovered self parking fee: GBP 16 per night
Pet fee: GBP 50.00 per pet, per day
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: GBP 15 per night
Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester

Premier Queen

Premier Queen Hotel

Queen Hotel

Chester Hotel Queen

Queen Hotel Chester

Queens Hotel Chester

Hallmark Hotel Queen

Hallmark Queen Chester

Hallmark Hotel The Queen

Hallmark Hotel The Queen Chester

The Queen at Chester BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection Hotel

The Queen at Chester Hotel, BW Premier Collection Chester

The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Hamish

21 Sept 2024

Stayed 4 nights in Sep 2024

10/10 Excellent

Thomas

21 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

20 Sept 2024

Liked: Staff & service, amenities, property conditions & facilities

Amazing hotel close to all amenities. Lovely room and great breakfast. All staff very helpful, friendly and professional. Will definitely be back.

Stayed 2 nights in Sep 2024

10/10 Excellent

Jeffrey

Travelled with partner

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We liked everything, we we're upgraded, which was brilliant, the breakfast was a bit pricey but excellent service and choice.

Stayed 1 night in Sep 2024

10/10 Excellent

Mark

19 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2024

6/10 Okay

Mr robert

18 Sept 2024

Liked: Cleanliness, staff & service

Check in took about ten mins as they couldn't find my booking. Eventually got sorted and went to the room you had to be arnie to open that door it definitely wants looking at also the air conditioning when turning the light on in the bathroom wants sorting what an absolute racket that makes.there was also an unsightly hole in the bath that had been filled in with filler.not a great job either..the room however was clean and tidy.the breakfast was nice excluding the porridge that was something id not tasted since borstal.yuk..tge staff were great and looked v smart in their uniforms and were a credit to the hotel. The hotel is in a noisy part of chester right next to the station.

Stayed 2 nights in Sep 2024

10/10 Excellent

Millie

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Adele

Travelled with group

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff are very helpful and easy to speak to. The receptionist was excellent

Stayed 1 night in Sep 2024

10/10 Excellent

Neil

15 Sept 2024

Stayed 2 nights in Sep 2024

10/10 Excellent

Catherine

Travelled with family

15 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

6/10 Okay

Claire

14 Sept 2024

Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely room & ideal location

Stayed 2 nights in Sep 2024

10/10 Excellent

Doug

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great hotel right accross from the train station.

Stayed 1 night in May 2024

6/10 Okay

David

11 Sept 2024

Liked: Cleanliness, staff & service, amenities

This was not our 1st stay at the Hotel and had had some good and earlier on not so good. When we arrived we were given room 120 in the older part of the hotel after being told it had all been refurbished. On entering our room my wife tripped over a section of damaged raised carpet just throu the door . Between us we must of tripped 6 times usualy when the lights were off. There was a large crack in the wall by the door running half the hight of the frame. On leaving i stubbed my toe on some thing under the carpet hard and solid near the room desk. We informed the staff on leaving but the way he replied to me sensed saying it was all new, that i was making it up. But he will send maintainance to check . The damage to the carpet looked at least a week old and what objects they had carpeted over we can only guess. I would go back but to stay in the newer kings section next time.

Stayed 2 nights in Sep 2024

10/10 Excellent

Dianne

Travelled with partner

9 Sept 2024

Liked: Amenities

Lovely hotel so welcoming

Stayed 2 nights in Sep 2024

10/10 Excellent

Lesley Anne

5 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

All of the stay was amazing. Beautiful building. Friendly staff, especially Eliza who kindly upgraded our room! Food was lovely. Great bar area too. Cant fault anything, apart from our stay wasnt long enough! X

Stayed 1 night in Sep 2024

10/10 Excellent

Graham

4 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 nights in September

Excellent hotel, staff were brilliant, food very good, we got upgraded when we checked in. This would may have been for the £150 for small dog staying for 3 nights. Room wasn’t cleaned 1st morning, which really surprised us. All in all, would we stay again, of course we would. But £50 a night for dog below is extortionate as no treats, bowls or bedding were provided.

Stayed 3 nights in Sep 2024

10/10 Excellent

Beth

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What a beautiful hotel. Loads of parking at the back and the train station over the road. We booked a suite and were blown away! The room was immaculate and huge. The biggest comfiest bed meant we had a great night sleep. Real value for money

Stayed 1 night in Aug 2024