The Queen at Chester Hotel, BW Premier Collection

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Dates

December 2024

January 2025

Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed, Non Smoking | Living area

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Parking available

Room service

24/7 front desk

Pet-friendly

Breakfast available

Explore the area

City Rd, Chester, England, CH1 3AH

Grosvenor Park
8 min walk
The Rows of Chester
14 min walk
Roman Amphitheatre
14 min walk
Chester (CEG-Hawarden)
24 min drive

Room options

Suite, 1 King Bed, Non Smoking

48 sq m
Sleeps 2
1 King Bed

Combined shower/bathtub, hair dryer, towels, soap

Executive Room, 2 Single Beds, Non Smoking (Shower Only)

Sleeps 2
2 Twin Beds

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Sleeps 3
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

35 sq m
Sleeps 2
2 Twin Beds

Standard Room, 1 Double Bed, Non Smoking

22 sq m
Sleeps 2
1 Double Bed

Junior Suite, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Sleeps 3
1 Double Bed

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Sleeps 2
1 Double Bed

Deluxe Room, 1 Double Bed, Non Smoking

Sleeps 2
1 Double Bed

Family Room, 2 Double Beds, Non Smoking

Sleeps 4
2 Double Beds

Similar properties

Pet-friendly

Free WiFi

Restaurant

Air conditioning

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Victorian hotel with a 24-hour front desk and a restaurant

A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.

The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The breakfast at The Queen at Chester Hotel, BW Premier Collection gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
To-go breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Guests really like the accommodations for the overall comfort and cleanliness
Just a 2-minute drive from Chester City Walls and 6 minutes from Chester Zoo
Pets welcome for a fee (restrictions apply)

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 9:30 AM.

Kings Quarters - This restaurant serves breakfast and dinner.

Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.

24-hour room service is available.

Languages

English, Hindi, Polish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Uncovered self parking on site (GBP 16 per night)

Food and drink

To-go breakfast available for a fee daily 6:30 AM–9:30 AM: GBP 16.95 per person
1 restaurant
1 bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Kings Quarters
Cocktail Bar

Family friendly

Laundry facilities

Conveniences

Banquet hall
Lift
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Garden
Outdoor furniture
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible (may have limits)

Fireplace in reception
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Heating

Bathroom

Hairdryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

Digital channels
TV

Food and drink

Coffee/tea maker

Connecting rooms available
Desk
Free local calls
Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 50.00 per pet, per day
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 30 per night.

Cribs (infant beds) are available for GBP 15 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: approximately GBP 16.95 per person
Uncovered self parking fee: GBP 16 per night
Pet fee: GBP 50.00 per pet, per day
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: GBP 15 per night
Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester

Premier Queen

Premier Queen Hotel

Queen Hotel

Chester Hotel Queen

Queen Hotel Chester

Queens Hotel Chester

Hallmark Hotel Queen

Hallmark Queen Chester

Hallmark Hotel The Queen

Hallmark Hotel The Queen Chester

The Queen at Chester BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection Hotel

The Queen at Chester Hotel, BW Premier Collection Chester

The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Good

Rachael

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good location.

Stayed 1 night in Aug 2024

2/10 Terrible

Jennifer

Travelled with family

19 Aug 2024

Liked: Room comfort

Disliked: Staff & service

Stayed 1 night in Aug 2024

6/10 Okay

Sharon

19 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing

Disappointing, paid for a suite that should have included a stocked mini bar, only to find an empty fridge.

Stayed 2 nights in Aug 2024

10/10 Excellent

David

18 Aug 2024

Liked: Cleanliness, staff & service

Stayed 3 nights in Aug 2024

10/10 Excellent

Debbie

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with group

11 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

8/10 Good

Janice

Travelled with family

10 Aug 2024

Liked: Staff & service, property conditions & facilities

Good location staff very helpful and wonderful breakfast

Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

9 Aug 2024

Liked: Staff & service, room comfort

A grand hotel… in its day

Whilst the staff and the food was very good, the hotel itself was dated. We found the rooms decor to be quite depressing. The bed was comfortable but when we weren’t sure how to turn the tv on, we found a thick layer of dust at the top of it. The door bar was held down with sticky tape and there were small areas of black mould in the bathroom.

Stayed 1 night in Aug 2024

10/10 Excellent

Alex

Travelled with group

6 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was amazing took my best frien for a night away and we loved it the quality and respect you receive is absolutely amazing because of that we are staying again for a few night thank it was amazing

Stayed 1 night in Jul 2024

10/10 Excellent

Edwin

Travelled with family and small children

4 Aug 2024

Liked: Cleanliness, staff & service, amenities

The good: AC with adjustable thermostat in the room, comfortable mattress and bedding, excellent English breakfast spread, spacious room, and helpful staff. The bad: Parking is £15 per night in the weekend. Some hallways and the lift are a bit dark with dim orange lights. The bathroom felt old and the extract fan was slow.

Stayed 2 nights in Aug 2024

8/10 Good

john

3 Aug 2024

Liked: Cleanliness, staff & service

Convenient to station.

Stayed 2 nights in Jul 2024

10/10 Excellent

Karen

Travelled with family

2 Aug 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Business traveller

29 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

6/10 Okay

Phil

28 Jul 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

The night staff training needs to be improved

Reception staff were super efficient and helpful on arrival however issues arose when we asked for a cup of tea in the bar area at night (10.30pm). We were informed we couldn’t have tea because the coffee machine had been cleaned. Another guest was told she couldn’t have a coffee at the same time. We asked to speak to a duty manager and were told no one was available. We are so disappointed, we’ve stayed on numerous occasion but never experienced shoddy service before. The staff in the bar didn’t want to be there. They had time to make cocktails but not tea/coffee which take less time.

Stayed 1 night in Jul 2024

10/10 Excellent

Mike

Travelled with group

28 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Queen Hotel

We stayed at the Queen for a friend’s 60th birthday party at Chester races. The hotel is immaculate and full of character. Friendly service, reasonable bar prices and excellent breakfast. Will definitely stay again

Stayed 1 night in Jul 2024

10/10 Excellent

Donald

28 Jul 2024

Stayed 3 nights in Jul 2024

6/10 Okay

Michael

Travelled with family and small children

26 Jul 2024

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

Hotel was okay. Staff was nice and helpful. It was a pain getting up to rooms with one elevator that was malfunctioning half of the time. Sometimes falling a fair distance. Enough to feel your legs almost breaking.

Stayed 4 nights in Mar 2024

10/10 Excellent

Christine

25 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and comfortable room with lovely hot water. Nicely cooked breakfast and as much or as little as you wanted. Friendly and helpful staff. Convenient for the station and the attractions of the city.

Stayed 3 nights in Jul 2024

10/10 Excellent

Gerard D

25 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

6/10 Okay

SCOTT

21 Jul 2024

Liked: Staff & service, room comfort

Stayed 1 night in Jul 2024

8/10 Good

michael

Travelled with family

20 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice hotel with lovely friendly staff. It’s a short walk from Chester centre so ideally placed. Unfortunately we were put in rooms where we had to pass through scaffolding and workers who were repainting the stairwell. We also had drilling and banging from 8am, due to refurbishing. But my main gripe was that not only did the card key keep failing every time we left the room, so had to visit reception each day to get them replaced, but the lock on our door was actually changed whilst we were out. I made 4 visits to reception in 2 days to get new keys!

Stayed 2 nights in Jul 2024

10/10 Excellent

Patrick

16 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Left luggage in 2 hours early so was able to do tour of Chester.On arrival was given an upgrade which was very much appreciated.Hotel convenient for trains.A very high standard of cleanliness,desk,service and house staff very efficient and helpful.Avery comfortable hotel to relax in and enjoy. Will be returning very soon

Stayed 1 night in Jul 2024