The Chester Grosvenor

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Gym

Bar

24/7 front desk

Explore the area

Eastgate Street, Chester, England, CH1 1LT

The Rows of Chester
1 min walk
Simon Radley at the Chester Grosvenor
1 min walk
Chester Station
13 min walk
Chester (CEG-Hawarden)
34 min drive

Room options

Suite

Sleeps 3
1 King Bed

Classic Double Room

25 sq m
Sleeps 3
1 Queen Bed

Deluxe Room

25 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

Executive Room

Sleeps 3
1 King Bed OR 2 Twin Beds

Superior Double Room

Sleeps 3
1 King Bed

Similar properties

Free WiFi

Restaurant

Air conditioning

Breakfast available

for 1 room

includes taxes & fees

6 Jan - 7 Jan

About this property

Luxury hotel with 2 restaurants and a full-service spa

This smoke-free hotel features 2 restaurants, a full-service spa, and a fitness center. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite.

The Chester Grosvenor offers 80 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a fitness center.

Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open daily.

Our customers tell us they can't get enough of the free breakfast at The Chester Grosvenor. During your stay, you're just a quick walk from Chester City Walls. Free WiFi in public areas, 2 restaurants, and a full-service spa are available.

Free continental breakfast served daily
Free WiFi
Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
Valet parking and self parking available for a fee
Treat yourself to body treatments, body scrubs, or manicures and pedicures at Grosvenor Spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Guests really like the accommodations for the spaciousness and overall comfort
5 minutes by car from Chester City Walls and 7 minutes from Chester Zoo

The Chester Grosvenor offers its guests a full-service spa, a sauna, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include meeting rooms and limo/town car service. Spa services, a library, and multilingual staff are also featured at the luxury The Chester Grosvenor. For a fee, parking is available.

This 5-star Chester hotel is smoke free.

Guests are served free continental breakfast daily.

Simon Radley Fine Dining - This fine-dining restaurant serves dinner only. 1-star Michelin rating.

La Brasserie - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

The Arkle Bar and Lounge - This restaurant serves lunch only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Italian, Polish, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

On-site parking available only on request
Self parking on site (GBP 10.00 per night)
Secured covered valet parking on site (GBP 25.00 per night)
Height restrictions apply for on-site parking
Limo/town car service

Food and drink

Free continental breakfast available daily
2 restaurants and 1 coffee shop/cafe
1 bar
24-hour room service

Restaurants on site

Simon Radley Fine Dining
La Brasserie
The Arkle Bar and Lounge

Things to do

Fitness centre
Full-service spa
Sauna
Steam room

Family friendly

Cots/infant beds (surcharge)
In-room childcare (surcharge)
Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Meeting rooms

Spa

Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Massage - deep-tissue
Massage/treatment rooms
Sauna
Spa open daily
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Braille signage
Lift
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Cots/infant beds (surcharge)
Hypo-allergenic bedding
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

LED TV
Premium channels

Food and drink

Minibar

Connecting rooms available
Desk
Individually decorated
Individually furnished
Iron/ironing board (on request)
Phone
Safe
Slippers
Turndown service

Policies

Check-in

Check-in time starts at 3 PM

Contactless check-in available

Express check-in available

Check-out

Check-out before 11:00 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:

One of the dining venues

The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 35.0 per night.

Cribs (infant beds) are available for GBP 17.5 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Self parking fee: GBP 10.00 per night
Covered valet parking fee: GBP 25.00 per night
Crib (infant bed) fee: GBP 17.5 per stay
Rollaway bed fee: GBP 35.0 per night
Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Chester Grosvenor

Chester Grosvenor Hotel

Grosvenor Chester

The Chester Grosvenor Hotel Chester

The Chester Grosvenor Hotel

The Chester Grosvenor Chester

The Chester Grosvenor Hotel Chester

The Chester Grosvenor Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

michael

23 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Julie

22 Sept 2024

Stayed 2 nights in Aug 2024

4/10 Poor

Cristiano

21 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Simon, Surrey

Business traveller

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Always a pleasure to stay at the Grosvenor. The staff are fantastic and it feels like a warm welcome when returning. A proper English hotel, rather than a corporate box.

Stayed 1 night in Sep 2024

10/10 Excellent

Dominic

Business traveller

19 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2024

8/10 Good

Andrew

Travelled with partner

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Central to the city centre

Stayed 1 night in Sep 2024

10/10 Excellent

Henry

17 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Arthur

Travelled with group

15 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable

Very enjoyable

Stayed 1 night in Sep 2024

10/10 Excellent

Steve

14 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2024

10/10 Excellent

Lillian

13 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2024

10/10 Excellent

Jeanette

Travelled with partner

11 Sept 2024

Excellent location and super staff who clearly love their job. One of our favourite places to stay

Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Business traveller

10 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice hotel with friendly staff. Parking is £10 and on level 2, just look for the red painted floor as there isn’t a sign that stands out for the lift. The hotel is in the centre of Chester and an ideal location to see the city and shops. Breakfast was very nice. The hotel needs touching up in a few places but overall is very pleasing to the eye. Definitely would stop again.

Stayed 1 night in Sep 2024

10/10 Excellent

David

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All good

Stayed 1 night in Sep 2024

10/10 Excellent

Dawn

5 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely staff cannot do enough for you. Room altho comfortable a little tired and quite dark

Stayed 2 nights in Sep 2024

8/10 Good

Len

4 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Like a trip back to the glory days of classy hotels. Doormen, porters and all the items that make up a 5 star hotel. The reception area, restaurant and public areas were great and the location is superb. The room was a little tired but serviceable. Food in the restaurant was good and a perfect place to have an anniversary dinner. Would visit again.

Stayed 2 nights in Aug 2024

6/10 Okay

John

Travelled with partner

4 Sept 2024

Disliked: Staff & service

Well situated although difficult to drive to unless you’ve booked a concierge service to drive through bollards to get to front of hotel then park your car in a multi storey for you. Room comfortable but on arrival no soap to wash hands and toilet handle didn’t work. Bar in evening for a late drink comfortable and staff attentive. However, breakfast was a shambles it took an hour and a half to serve yoghurt and fruit, cooked English breakfast and coffee. Our order was lost, toast had to be ordered three times before it arrives, cooked food arrived late so toast & coffee stone cold had to be reordered. Quite stressful almost having to beg staff to get our breakfast items. This despite the fact the restaurant was only half full and seemingly with plenty of staff. Not what we were used to in previous visits. The hotel gave the impression of being rather down at heel and scruffy, staff trying but not very focused and the doorman/concierge actually turned his back to the entrance doors despite seeing us getting out of our taxi. I met the Customer Relations Manager before leaving to express my sadness and disappointment with our experience this time. She listened carefully, was charming and apologised, didn’t charge us for breakfast and gave us her card so she could make sure our next visit was better.

Stayed 1 night in Aug 2024

8/10 Good

Lisa

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel with very friendly and attentive staff we have recommended to friends and will definitely stay here again. The only thing I’d say is some of the rooms are a little dated but still very comfortable and clean

Stayed 1 night in Sep 2024

10/10 Excellent

Bespoke

3 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Just an absolute great hotel before you get there staff aren't the best but once your there they are amazing. Went for my wife's 50th combined with day at races it was amazing

Stayed 1 night in Aug 2024

2/10 Terrible

Richard

Travelled with partner

2 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Will not stay here again

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

2 Sept 2024

Liked: Amenities

Stayed 1 night in Sep 2024

10/10 Excellent

Elisabeth

Travelled with group

31 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Fabulous hotel, service was absolutely top notch. Reception staff so welcoming and friendly.

Stayed 1 night in Aug 2024

6/10 Okay

Celina

30 Aug 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Cristiano

30 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Ralph

Travelled with partner

29 Aug 2024

Liked: Cleanliness, staff & service, amenities

The staff were very gracious and helpful. Loved the building and our room. Fabulous place to stay at.

Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

29 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel stay, but avoid the spa!

This is the nicest hotel in town, and the building is quite old and historic. The reception, porters, concierge, and restaurant staff were fantastic and all incredibly helpful. The spa staff is very prickly, short with customers, and unaccomodating. Trying to make a massage appointment in advance of my stay was like pulling teeth. And, as it turned out, the quality of the massage was very poor. In this area I would expect more out of a top rated hotel.

Stayed 1 night in Aug 2024