The Chester Grosvenor

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Where to?

Dates

April 2025

May 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Air conditioning
Gym
Bar

Explore the area

Eastgate Street, Chester, England, CH1 1LT

Chester Cathedral
‪2 min walk‬
Chester City Walls
‪7 min walk‬
Chester Racecourse
‪9 min walk‬
Manchester (MAN)
‪47 min drive‬

Room options

Suite

Sleeps 3
1 King Bed

Classic Double Room

25 sq m
Sleeps 3
1 Queen Bed

Deluxe Room

25 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

Executive Room

Sleeps 3
1 King Bed OR 2 Twin Beds

Superior Double Room

Sleeps 3
1 King Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Breakfast available

for 1 room

includes taxes & fees

29 Apr - 30 Apr

About this property

Luxury hotel with 2 restaurants and a full-service spa

This smoke-free hotel features 2 restaurants, a full-service spa, and a fitness center. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite.

The Chester Grosvenor offers 80 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a fitness center.

Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open daily.

Our customers tell us they can't get enough of the free breakfast at The Chester Grosvenor. During your stay, you're just a quick walk from Chester City Walls. Free WiFi in public areas, 2 restaurants, and a full-service spa are available.

Free continental breakfast served daily
Free WiFi
Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
Valet parking and self parking available for a fee
Treat yourself to body wraps, massages, or manicures and pedicures at Grosvenor Spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Guests really like the accommodations for the spaciousness and overall comfort
Within a 10-minute walk of Chester City Walls and Chester Racecourse

The Chester Grosvenor offers its guests a full-service spa, a sauna, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include meeting rooms and limo/town car service. Spa services, a library, and multilingual staff are also featured at the luxury The Chester Grosvenor. For a fee, parking is available.

This 5-star Chester hotel is smoke free.

Guests are served free continental breakfast daily.

Simon Radley Fine Dining - This fine-dining restaurant serves dinner only. 1-star Michelin rating.

La Brasserie - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

The Arkle Bar and Lounge - This restaurant serves lunch only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Italian, Polish, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Limo/town car service
Onsite parking available only on request
Parking on site (GBP 15 per night)
Secured, covered valet parking on site (GBP 25 per night)

Food and drink

Free continental breakfast available daily
2 restaurants
A bar/lounge
A coffee shop/cafe

Restaurants on site

La Brasserie
Simon Radley Fine Dining
The Arkle Bar and Lounge

Things to do

Full-service spa
Gym
Library
Sauna
Steam room

Family friendly

Cot (surcharge)
Laundry facilities
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Meeting rooms

Full-service spa

Body scrubs
Body wraps
Deep-tissue massages
Facials
Manicures/pedicures
Sauna
Spa open daily
Spa treatment rooms
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Wheelchair accessible (may have limitations)

Room amenities

Bedroom

Blackout drapes
Cot (surcharge)
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels provided

Entertainment

LED TV with premium channels

Food and drink

24-hour room service
Minibar

Air conditioning
Connecting rooms available
Desk
Individual decor
Individual furnishings
Iron/ironing board on request
Phone
Safe

Policies

Check-in

Check-in time starts at 3 PM

Contactless check-in available

Express check-in available

Check-out

Check-out before 11:00 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:

One of the dining venues

The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 35.0 per night.

Cribs (infant beds) are available for GBP 17.5 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Self parking fee: GBP 15.00 per night
Covered valet parking fee: GBP 25.00 per night
Crib (infant bed) fee: GBP 17.5 per stay
Rollaway bed fee: GBP 35.0 per night
Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Chester Grosvenor

Chester Grosvenor Hotel

Grosvenor Chester

The Chester Grosvenor Hotel Chester

The Chester Grosvenor Hotel

The Chester Grosvenor Chester

The Chester Grosvenor Hotel Chester

The Chester Grosvenor Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Good

Julie

Travelled with family

14 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic experience staff went above and beyond

Stayed 1 night in Jan 2025

10/10 Excellent

Clive

14 Jan 2025

Stayed 1 night in Dec 2024

10/10 Excellent

clare

14 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elegant hotel

Lovely elegant hotel. Staff were friendly. Would stay here again.

Stayed 1 night in Jan 2025

10/10 Excellent

Al

12 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Margaret

9 Jan 2025

Stayed 1 night in Jan 2025

6/10 Okay

Nikki

9 Jan 2025

Stayed 2 nights in Dec 2024

10/10 Excellent

Nigel

7 Jan 2025

Stayed 1 night in Dec 2024

10/10 Excellent

Kristan

Travelled with partner

6 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had no idea what we were in for! I'm so sad we only had one night here, we will absolutely be back! Even though we were only there for a short amount of time we still walked the walls 1.5 times and they were able to get me in for a full body deep tissue massage that was one of the best i've ever had! We didn't have enough time to learn everything the city had to offer, so we will be back on our way to Wales.

Stayed 1 night in Dec 2024

10/10 Excellent

Mark

6 Jan 2025

Stayed 1 night in Dec 2024

4/10 Poor

Andrew

6 Jan 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Charged for items I did not consume

The hotel room was excellent and the location very good. The issue I had was on checking out. We were charged for drinks in La Brasserie from the night before. We didn't visit La Brasserie and dined out in a local restaurant before returning to the room. We explained this to the receptionist and the items were removed. On returning home I received an email from the hotel requesting payments for the drinks, as another room stated we agreed to split the charge? We travelled on our own. I had to ring the hotel to explain a second time that we dined out and I had the credit card details (time, date and venue) to prove this. It looks like this hotel is a place were anybody can put a false room number down to avoid paying, with no checks in place. First time I've encountered this with a hotel. I didn't think it would be from the Grosvenor in Chester.

Stayed 1 night in Jan 2025

10/10 Excellent

Nigel

Travelled with partner

30 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

A very central hotel with very friendly staff. The set menu in the restaurant is amazing. Highly recommend.

Stayed 1 night in Dec 2024

6/10 Okay

Darren Paul

30 Dec 2024

Liked: Cleanliness, room comfort

Poor spa and excessive charge

I don’t expect to stay at a 5 star hotel in a junior suite and be expected to use the spa facilities which were average at best with one sauna not working

Stayed 1 night in Dec 2024

10/10 Excellent

simon

28 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

8/10 Good

Martyn

Travelled with partner

27 Dec 2024

Liked: Cleanliness

Sadly, this property is starting to look tired back stage – nice in the reception, brasserie etc, but the bedrooms could do with an upgrade. Heating in our system was so noisy we turned it off, but then woke up in the middle of the night with the room temp at 24C (even in December!) Staff were mixed. Some like the front doorman, or the waiter in the brasseries (a local lad from the Wirral) were warm and friendly. Many though were curt at best and didn't look overly enamoured with their job. Quite a few struggled with their English, which is not exactly helpful in the hospitality industry. We have stayed a few times over the years and it is a grand hotel, but it is starting to lose its lustre. We had a good time, (partly because we made sure we were going to), next time in Chester we will probably stay in another nice hotel. Food in the Brasserie was only average.

Stayed 1 night in Dec 2024