Crowne Plaza Chester, an IHG Hotel

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Dates

January 2025

February 2025

Breakfast, lunch, dinner served; British cuisine

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool

Spa

Hot tub

Bar

Parking available

Gym

Explore the area

Trinity Street, Chester, England, CH1 2BD

Chester Town Hall
2 min walk
Crustum
1 min walk
Chester Station
16 min walk
Chester (CEG-Hawarden)
24 min drive

Room options

Premium Room, 1 King Bed (Super King)

22 sq m
Sleeps 2
1 King Bed

Premium Room, Multiple Beds

29 sq m
Sleeps 4
1 Queen Bed and 2 Twin Sofa Beds

Premium Room, 1 King Bed, View (Super King)

22 sq m
Sleeps 2
1 King Bed

Standard Room

Sleeps 2
1 Twin Bed

Suite, 1 Bedroom (Super King)

39 sq m
Sleeps 4
1 King Bed

Premium Room

Sleeps 2
1 Twin Bed

Standard Room, 1 Queen Bed with Sofa bed

21 sq m
Sleeps 3
1 Queen Bed and 1 Twin Sofa Bed

Premium Room, 1 Queen Bed, View

22 sq m
Sleeps 2
1 Queen Bed

Standard Room, 1 Queen Bed

20.4 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Single Beds

21 sq m
Sleeps 2
2 Twin Beds

Premium Room, 1 Queen Bed

22 sq m
Sleeps 2
1 Queen Bed

Standard Room, 1 King Bed (Super King)

21 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

Breakfast included

Spa

Free WiFi

for 1 room

includes taxes & fees

14 Jan - 15 Jan

About this property

Eco-certified hotel with a full-service spa and a health club

This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.

Crowne Plaza Chester, an IHG Hotel offers 160 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments, and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

The breakfast at Crowne Plaza Chester, an IHG Hotel gets high marks from our customers. During your stay, you're just a quick walk from Chester Town Hall. Free WiFi in public areas, a full-service spa, and an indoor pool are available.

Free WiFi
Enjoy British cuisine while dining at Stables Bar & Grill
English breakfast served weekends for a fee
Self parking available for a fee
Take a swim in the indoor pool or soak in the spa tub
Indulge with facials, body treatments, or massages at the spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Guests really like the accommodations for the overall comfort and cleanliness
Just a 5-minute walk from Chester Cathedral and 6 minutes by foot from Chester Racecourse

Crowne Plaza Chester, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 10269 square feet (954 square meters) and includes a conference center. A spa tub, a sauna, and multilingual staff are also featured at the eco-certified Crowne Plaza Chester, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekends from 7:00 AM and 10:30 AM.

Stables Bar & Grill - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hungarian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 17 per day)
Limited on-site parking
Wheelchair-accessible parking available
Height restrictions apply for on-site parking

Food and drink

English breakfast available for a fee weekends 7:00 AM–10:30 AM: GBP 16.95 for adults and GBP 9.95 for children
1 restaurant
1 bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Stables Bar & Grill

Things to do

Bike parking
Bike storage
Fitness centre
Full-service spa
Indoor pool
Sauna
A hot tub
Steam room

Family friendly

Free cots/infant beds
Indoor pool
Laundry facilities
Soundproofed rooms

Conveniences

Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Conference centre (10269 square feet of space)
Meeting rooms - 11

Outdoors

Pool sunloungers

Spa

3 treatment rooms
Body treatments
Facials
Manicures and pedicures
Massage - deep-tissue
Massage/treatment rooms
Spa open daily

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Handrails in stairwells
In-room accessibility
Step-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)
Wheelchair-width doorways

100% renewable energy
At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Couples dining
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Romance packages available
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Egyptian cotton sheets
Free cots/infant beds
Heating
Premium bedding

Bathroom

Dressing gowns
Deep-soaking bath
Eco-friendly toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

32-inch flat-screen TV
Digital channels

Food and drink

Electric kettle
Free bottled water
Free tea bags/instant coffee
Minibar

Connecting rooms available
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Free newspapers
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Slippers
Soundproofing
Turndown service
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 16.95 for adults and GBP 9.95 for children
Self parking fee: GBP 17 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Pool access available from 7:30 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Crowne Plaza

Crowne Plaza Chester

Crowne Plaza Hotel Chester

Crowne Plaza Chester Hotel Chester

Crowne Plaza Chester Hotel

Crowne Plaza Chester

Crowne Plaza Chester, An Ihg

Crowne Plaza Chester an IHG Hotel

Crowne Plaza Chester, an IHG Hotel Hotel

Crowne Plaza Chester, an IHG Hotel Chester

Crowne Plaza Chester, an IHG Hotel Hotel Chester

Crowne Plaza Chester, an IHG Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Mark

30 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

6/10 Okay

LEE

Business traveller

30 Sept 2024

Liked: Cleanliness, staff & service, amenities

Stayed 1 night in Sep 2024

8/10 Good

Robert

30 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short break

Generally good but the dining hall looked messy due to large number of uncleared breakfast tables. Simple to address. Hotel car parking could do with signage on main road to help people find it. I would stay again.

Stayed 2 nights in Sep 2024

8/10 Good

mark

29 Sept 2024

Liked: Staff & service, amenities

Stayed 1 night in Sep 2024

8/10 Good

Douglas

Travelled with partner

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Close to theatre

Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Travelled with partner

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is situated within easy walking distance of city centre shops, the cathedral and Chester racecourse. All the hotel staff were very welcoming, helpful and friendly. The bedroom had everything required including coffee and tea making facilities. The restaurant offered a good breakfast and a good selection of meals for dinner. We also enjoyed a bit of time in the swimming pool. Excellent.

Stayed 5 nights in Sep 2024

8/10 Good

Roland

15 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Travelled with partner

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was clean, comfortable and spacious. The staff were amiable and the breakfast was very good. Very pleasant, calm atmosphere throughout the hotel. The only negative was there was some road noise, but this was due to the fabric and design of the building.

Stayed 1 night in Sep 2024

10/10 Excellent

Olivia

11 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

Michael

8 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Travelled with partner

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing lovely friendly staff, beautiful hotel, great spa facilities. We had an amazing time and would like to revisit. Thank you

Stayed 1 night in Sep 2024

10/10 Excellent

Mrs Gillian

7 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Julie

7 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

vaughan

5 Sept 2024

Liked: Amenities

Stayed 1 night in Sep 2024

6/10 Okay

Helen

5 Sept 2024

Stayed 2 nights in Aug 2024

8/10 Good

Rollon

Business traveller

2 Sept 2024

Liked: Staff & service, room comfort

Good location, but a bit dated.

Nice location, now with plenty on offer from the New Indoor Chester Market on the door step. Advice to use the council car park under the hotel, a lot cheaper than the one provided that is almost full every night.

Stayed 2 nights in Jun 2024

10/10 Excellent

Jamie

1 Sept 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Liberata, Plantation

Travelled with partner

30 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The convenience to everywhere in the centre. Breakfast was delicious. Parking was great.

Stayed 2 nights in Aug 2024

8/10 Good

Ian

Travelled with family

30 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pretty hotel in centre of Chester. Main attraction is the swimming pool which is very nice. The kids had fun for hours. Main drawback is inadequate parking so very stressful if you arrive when it's full and have to hang around waiting for someone to leave. Has electric car charging points but some people park in these spots out of desperation and it isn't monitored. Chris on reception was amazing, so friendly and helpful. All the staff were friendly, even the cleaners. The restaurant has a very nice breakfast buffet with a good range on offer but nothing for vegans. Michael went the extra mile and got the kitchen to make something suitable. The chef Joe used my own pancake recipe to make me vegan pancakes. So appreciate the extra effort from both these members of staff. Dinner service was very disorganised - so waited too long for our order to be taken and then for dessert to be ordered and finally for the table to be cleared and eventually had to go to the desk to ask for the bill a second time. Again nothing for vegans and no flexibility to make things fresh without cheese, etc. But appreciated the flowers on the tables and friendliness of staff. The food was very good.

Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

29 Aug 2024

Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

27 Aug 2024

Liked: Staff & service, property conditions & facilities, room comfort

OK,more 3.5 star than 4

Shower and sink in room poor hot flow,so showered in pool showers as they were very good, unfortunately a few red marks on pillow and bottom sheet. Bedding rectified instantly, staff were excellent. Food good

Stayed 2 nights in Aug 2024

10/10 Excellent

Tracy

27 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service from all staff in all areas

Stayed 2 nights in Aug 2024

10/10 Excellent

Joseh

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Jamie and Benjamin on nights were excellent made our stay! Definitely visit again all staff were vibrant and helpful. Had a room package which looked great aswell good job to the housekeeping .

Stayed 1 night in Aug 2024