Crowne Plaza Chester by IHG

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Dates

March 2025

April 2025

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Breakfast, lunch, dinner served; British cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Explore the area

Trinity Street, Chester, England, CH1 2BD

Chester Town Hall
‪2 min walk‬
The Rows of Chester
‪3 min walk‬
Chester Cathedral
‪4 min walk‬
Chester (CEG-Hawarden)
‪25 min drive‬

Room options

Premium Room, 1 King Bed (Super King)

22 sq m
Sleeps 2
1 King Bed

Premium Room, Multiple Beds

29 sq m
Sleeps 4
1 Queen Bed and 2 Twin Sofa Beds

Premium Room, 1 King Bed, View (Super King)

22 sq m
Sleeps 2
1 King Bed

Standard Room

Sleeps 2
1 Twin Bed

Suite, 1 Bedroom (Super King)

39 sq m
Sleeps 4
1 King Bed

Premium Room

Sleeps 2
1 Twin Bed

Standard Room, 1 Queen Bed with Sofa bed

21 sq m
Sleeps 3
1 Queen Bed and 1 Twin Sofa Bed

Premium Room, 1 Queen Bed, View

22 sq m
Sleeps 2
1 Queen Bed

Standard Room, 1 Queen Bed

20.4 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Single Beds

21 sq m
Sleeps 2
2 Twin Beds

Premium Room, 1 Queen Bed

22 sq m
Sleeps 2
1 Queen Bed

Standard Room, 1 King Bed (Super King)

21 sq m
Sleeps 2
1 King Bed

Similar properties

Pool
Breakfast included
Spa
Free WiFi

for 1 room

includes taxes & fees

15 Mar - 16 Mar

About this property

Eco-certified hotel with a full-service spa and a health club

This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.

Crowne Plaza Chester by IHG offers 160 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments, and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

The breakfast at Crowne Plaza Chester by IHG gets high marks from our customers. During your stay, you're just a quick walk from Chester City Walls. Free WiFi in public areas, a full-service spa, and an indoor pool are available.

Free WiFi
Enjoy British cuisine while dining at Stables Bar & Grill
English breakfast served weekends for a fee
Self parking available for a fee
Take a swim in the indoor pool or soak in the hot tub
Indulge with deep-tissue massages, facials, or manicures and pedicures at the spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Guests really like the accommodations for the cleanliness and overall comfort
Just a 4-minute walk from Chester Cathedral and 7 minutes by foot from Grosvenor Museum

Crowne Plaza Chester by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 10269 square feet (954 square meters) and includes a conference center. A hot tub, a sauna, and multilingual staff are also featured at the eco-certified Crowne Plaza Chester by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekends from 7:00 AM and 10:30 AM.

Stables Bar & Grill - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hungarian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 17 per day)
Limited on-site parking
Wheelchair-accessible parking available
Height restrictions apply for on-site parking

Food and drink

English breakfast available for a fee weekends 7:00 AM–10:30 AM: GBP 16.95 for adults and GBP 9.95 for children
1 restaurant
1 bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Stables Bar & Grill

Things to do

Bike parking
Bike storage
Fitness centre
Full-service spa
Indoor pool
Sauna
A hot tub
Steam room

Family friendly

Free cots/infant beds
Indoor pool
Laundry facilities
Soundproofed rooms

Conveniences

Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Conference centre (10269 square feet of space)
Meeting rooms - 11

Outdoors

Pool sunloungers

Spa

3 treatment rooms
Body treatments
Facials
Manicures and pedicures
Massage - deep-tissue
Massage/treatment rooms
Spa open daily

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Handrails in stairwells
In-room accessibility
Step-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)
Wheelchair-width doorways

100% renewable energy
At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Couples dining
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Romance packages available
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Egyptian cotton sheets
Free cots/infant beds
Heating
Premium bedding

Bathroom

Deep-soaking bath
Eco-friendly toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

32-inch flat-screen TV
Digital channels

Food and drink

Electric kettle
Free bottled water
Free tea bags/instant coffee
Minibar

Connecting rooms available
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Free newspapers
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Soundproofing
Turndown service
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 16.95 for adults and GBP 9.95 for children
Self parking fee: GBP 17 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

Pool access available from 7:30 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Crowne Plaza

Crowne Plaza Chester

Crowne Plaza Hotel Chester

Crowne Plaza Chester Hotel Chester

Crowne Plaza Chester Hotel

Crowne Plaza Chester

Crowne Plaza Chester by IHG Hotel

Crowne Plaza Chester an IHG Hotel

Crowne Plaza Chester by IHG Chester

Crowne Plaza Chester by IHG Hotel Chester

Crowne Plaza Chester by IHG Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

margaret

29 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Nov 2024

8/10 Good

caroline

25 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideally located hotel

Two night stay. Ideally located as it’s 5 minute walk to the main streets. Staff were very helpful and polite. Bar and lounge are very spacious and relaxing

Stayed 2 nights in Nov 2024

6/10 Okay

Lindsey

Travelled with family

24 Nov 2024

Liked: Cleanliness

Function on in hotel music playing until 12.30pm. Slamming of doors

Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

24 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

8/10 Good

Andrew

Travelled with group

23 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

6/10 Okay

Miss Kathryn

18 Nov 2024

Liked: Cleanliness

Great location, but rooms are outdated. I also booked a double but given a twin room

Stayed 2 nights in Sep 2024

10/10 Excellent

Juliana

16 Nov 2024

Stayed 2 nights in Nov 2024

10/10 Excellent

Dawn

Business traveller

12 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Only over night but really friendly service

Stayed 1 night in Nov 2024

10/10 Excellent

Jayne

11 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

8/10 Good

Mark

Business traveller

11 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Nicola

Travelled with family

9 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2024

8/10 Good

David

9 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, ideally located

Nice hotel, we were able to check-in before 11am. All staff were great, location superb, breakfast was fantastic. We will stay here again should we return to Chester

Stayed 1 night in Nov 2024

10/10 Excellent

Deborah

Travelled with group

8 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff at the Crown Plaza were extremely helpful. The hotel was very clean and had an amazing gym and pool. The breakfast was superb, lots of choice and I would not hesitate to recommend it for a break in Chester.

Stayed 1 night in Nov 2024

10/10 Excellent

Marilyn, Succasunna

7 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice, clean hotel in the heart of Chester.

Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Business traveller

7 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

CP visit

Not bad, but breakfast could be better

Stayed 2 nights in Nov 2024

10/10 Excellent

Lara

6 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

10/10 Excellent

Emily

4 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Nov 2024

8/10 Good

Rebecca

Travelled with family

3 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location and everything you need including gym and spa facilities. Good breakfast choice.

Stayed 1 night in Oct 2024

10/10 Excellent

Muhammad Hassan, Fartown

Travelled with family, Travelled with family and small children

31 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really nice location. Not too busy. Rooms were nice and warm. Linen could be better as there were iron marks and other black marks present. Staff was incredibly polite and nothing was too much. Breakfast was really nice and fresh. Only dienside was that you had to wait a while for the hot food to be topped up.

Stayed 1 night in Oct 2024

4/10 Poor

Steffen

Travelled with family

30 Oct 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Good things: very close to Chester Town Centre and if you are lucky and you arrive early there is parking at ground level. Rooms OK size with good sized TV and fridge. Free bottles of water and very quick replacement of any missing items like hot chocolate powder. Plenty of items like tea bags / coffee. Very welcoming reception staff. There is a pool and a gym. Not so great: main entrance of the hotel is in a grim dark passage surrounded by car parks. There is a large breakfast buffet but taste was a bit boring and the little baguette piece I had was dry and tasteless. Had better and fresher baguette just going to M&S. Some items probably were simply to long under the heat lamp to keep warm as they were hard like the fried egg we had Main problem are the pool rules. Children not allowed to use any gym equipment. Not allowed to use the sauna, steam room, jacuzzi. We arrived Wednesday morning at 8:30 and were told Children are not allowed to swim before 9 am. Bizarre rule. My 10 year old daughter is in a swimming club doing competitions. Why is she not allowed to swim before 9 am ? We returned 9 am and were then told by a pensioner what water gymnastics start at 9:15 and it would be impossible to swim at the same time. So we had 15 minutes in the water and then left. I had chosen the hotel in Chester on purpose so we can look at Chester zoo and go swimming. Would not book this hotel again.

Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

22 Oct 2024

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Good

The staff were really friendly & helpful. The general hotel is really nice but quite a lot of the furniture in our room was dated and chipped. The location is really good and we had the room service breakfast which was really good and definitely worth the room service charge.

Stayed 1 night in Oct 2024

10/10 Excellent

Joanne

20 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay in Chester. Great service from friendly staff 😊

Stayed 1 night in Oct 2024

8/10 Good

Cynthia

18 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location but not a quiet room

Only reason marked down, we found the hotel rooms to be quite noisy compared with other locations.We had a snorer next door and kept one of us awake!

Stayed 2 nights in Oct 2024

8/10 Good

Joanne

13 Oct 2024

Liked: Staff & service

The best part of this property are the employees that make it run. I’d like to give a shout out to the kitchen staff. Especially Maria the cook, and William and Tayanne. They went above and beyond to make my stay comfortable and they made us feel welcomed to the Chester community.

Stayed 4 nights in Oct 2024

10/10 Excellent

Andrew

Business traveller

10 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The cupboard door furniture was in poor repair - the handle just falls of as it is not securely fixed to the door. Like all hotels there are not enough hangers in the closet. I know I could ask for more, but I should not have to do this. Otherwise, I'm totally happy with the facilities and condition.

Stayed 1 night in Oct 2024