Brookside

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Room service

Laundry

Breakfast available

Housekeeping

Parking included

Explore the area

Brook Lane, Cheshire, Chester, England, CH2 2AN

University of Chester
7 min walk
Chester City Walls
13 min walk
Countess of Chester Hospital
15 min walk
Chester (CEG-Hawarden)
29 min drive

Room options

Egyptian cotton sheets, premium bedding, in-room safe

Economy Double Room, Ensuite

Sleeps 3
1 Double Bed

Comfort Single Room, Ensuite

Sleeps 1
1 Twin Bed

Room

Sleeps 2
1 Double Bed

Double Room, Ensuite (Elegance)

Sleeps 3
1 Double Bed

Standard Double Room, Ensuite

Sleeps 3
1 Double Bed

Family Room

Sleeps 4
1 Double Bed

Room

Sleeps 2
1 Double Bed

Family Room, Ensuite

Sleeps 3
1 Double Bed and 1 Twin Bed

Standard Twin Room, Ensuite

Sleeps 3
2 Twin Beds

Double Room (Four-poster bed)

Sleeps 3
1 Double Bed

Room

Sleeps 2
1 Double Bed

Similar properties

Pet-friendly

Free WiFi

Restaurant

Air conditioning

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Victorian hotel with a coffee shop and a restaurant

A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center.

Brookside offers 28 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. Digital television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Brookside. During your stay, you're just a quick walk from University of Chester. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.

Free WiFi
Free self parking
Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
English breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge, and luggage storage
13 minutes by foot from Chester City Walls and a 4-minute drive from Chester Zoo

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A library, a terrace, and multilingual staff are also featured at the business-friendly Brookside. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Chester hotel.

For a fee, guests can enjoy English breakfast on weekdays from 7:30 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM.

Brook View Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Late night fare is available from room service (during limited hours).

Languages

Arabic, Catalan, English, French, Polish, Slovak, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site

Food and drink

English breakfast available for a fee 7:30 AM–9:00 AM on weekdays and 8:00 AM–10:00 AM on weekends: GBP 11.50 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available
Coffee/tea in a common area

Restaurants on site

Brook View Restaurant

Family friendly

DVD player
Laundry facilities
Snack bar/deli

Conveniences

Front-desk safe
Library

Guest services

Concierge services
Daily housekeeping
Dry-cleaning service
Front desk (limited hours)
Laundry facilities
Luggage storage
Multilingual staff

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Garden
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Assistive listening devices available
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

Designated smoking areas
TV in lobby

Room amenities

Bedroom

Egyptian cotton sheets
Premium bedding

Bathroom

Bath or shower
Free toiletries
Hairdryer
Private bathroom
Towels

Entertainment

Digital channels
DVD player
TV

Food and drink

Coffee/tea maker

Connecting rooms available
Desk
Individually decorated
Individually furnished
Iron/ironing board (on request)
Phone
Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM

Contactless check-in available

Express check-in available

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (6:30 AM - 11 PM) and Saturday - Sunday (7:30 AM - midnight)

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 11.50 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property's front desk is open during the following times:

Monday - Friday: 6:30 AM - 11 PM

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Brookside Chester

Brookside Hotel Chester

Brookside Hotel

Brookside Chester

Brookside Hotel Chester

Brookside Reviews

8.4

Very good

8.6/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Good

RICHARD

Travelled with partner

1 Sept 2024

Liked: Cleanliness, staff & service, amenities

needs updating but the staff are excellent and the breakfast was really good

Stayed 2 nights in Aug 2024

10/10 Excellent

Arthur

24 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Rebecca

Travelled with family

17 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice spotless room comfortable beds very friendly and helpful staff fantastic food we will definitely be visiting again

Stayed 1 night in Jul 2024

6/10 Okay

Jessica

Travelled with partner

29 Jun 2024

Liked: Cleanliness, staff & service, amenities

It was perfect only fault was the water was cold

Stayed 1 night in Jun 2024

10/10 Excellent

Carole

Travelled with partner

23 Jun 2024

Liked: Amenities

I loved this Hotel. Very welcoming and friendly. I particularly liked the fact that the breakfast was freshly made to order and piping hot, no lukewarm buffet. Good evening meal options also. Within a mile to Chester town to walk or staff will call you a taxi. Will definitely return

Stayed 2 nights in Jun 2024

8/10 Good

Kerry

17 Jun 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Jun 2024

10/10 Excellent

Warren

16 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Jun 2024

8/10 Good

Samuel

16 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Single traveller perfect for my requirements. Doesn’t have any great pretensions but why should it. Very friendly and helpful staff. Will return.

Stayed 1 night in Jun 2024

10/10 Excellent

Cameron

10 Jun 2024

Stayed 1 night in Jun 2024

8/10 Good

Kevin

15 May 2024

Stayed 1 night in May 2024

6/10 Okay

James

21 Apr 2024

Liked: Cleanliness

Stayed 2 nights in Apr 2024

10/10 Excellent

James

25 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely independent hotel worth a visit.

I had a pleasant one night stay. It was clean and tidy, the shower was a little feeble but it did the job! Breakfast was very nice and the staff always willing to help. Would definitely stay again.

Stayed 1 night in Mar 2024

8/10 Good

Melanie

24 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice property, room clean but small. Comfortable lounge area

Stayed 1 night in Mar 2024

10/10 Excellent

ian

Business traveller

24 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely Reception, Housekeeping and Restaurant team. Comfortable unpretentious hotel without that corporate blandness. Great breakfast and WIFI.

Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

24 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly and courteous staff. Clean and well equipped.

Stayed 1 night in Mar 2024

10/10 Excellent

Nikolaos

Travelled with partner

24 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

nice stay for 1 evening. Had evening meal which was delicious

Stayed 1 night in Feb 2024

10/10 Excellent

Dawn Marie

9 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2024

8/10 Good

mark

28 Jan 2024

Stayed 1 night in Jan 2024

10/10 Excellent

Georgia

Travelled with family

4 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller

22 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo room

Had the solo traveller room although it was a small room it had everything you needed. Ensuit bathroom was good size. Bed was a queen size which was big enough for one.

Stayed 1 night in Dec 2023

6/10 Okay

Samantha

Business traveller

19 Dec 2023

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Mixed review

I received a really warm welcome on arrival and was directed to my room. The building has a lot of character, however, this does mean a lot of creaky floorboards. I stayed in an economy room. As such, it was tiny, but ample for one night. The bathroom was clean, the shower was hot with sufficient water from the shower head. Fabulous cooked breakfast, catered for my gluten and dairy allergy without prior notice. Negatives - Bald patches in the carpet. The bed was hard and very uncomfortable. The room was hot (it's December, so this shouldn't have been an issue!). I had to open the window overnight which exacerbated the noise from the traffic outside. On top of that, the duvet was thick, hot and heavy. I think I spent most of the night awake! The floorboards creaked from the room above. Walls are thin, so when the person next door comes in or goes out, it sounds like they are in the room with you! The beeper on the door is loud, so when your neighbour doesn't shut the door properly, it can go on for ages. All in all, the staff are great and the breakfast was lovely, but it's not enough to make me want to stay again.

Stayed 1 night in Dec 2023

8/10 Good

Pauline

Travelled with group

19 Dec 2023

Liked: Cleanliness, staff & service

Lovely Hotel, cosy, friendly and helpful staff. Convenient ten minute walk into the town centre. Breakfast was ok. Evening meal was ok, far too salty. Rooms need updating, decor a bit tired and dated. Parking very tight but thankful there was parking.

Stayed 2 nights in Dec 2023