Malmaison Cheltenham

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Dates

December 2024

January 2025

Breakfast, lunch, dinner served; British cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Room service

24/7 front desk

Parking available

Breakfast available

Pet-friendly

Explore the area

Bayshill Road, Cheltenham, England, GL50 3AS

Cheltenham Town Hall
7 min walk
The Promenade
9 min walk
Everyman Theatre
10 min walk
Gloucester (GLO-Gloucestershire)
17 min drive

Room options

Club Deluxe Room

Sleeps 3
1 King Bed

Cosy Double

Sleeps 2
1 Queen Bed

Standard Double Room

Sleeps 2
1 Queen Bed

Club Room

Sleeps 3
1 Queen Bed

Junior Suite

27 sq m
Sleeps 3
1 King Bed

Signature Suite

47 sq m
Sleeps 3
1 King Bed

Club Deluxe Twin

Sleeps 3
2 Twin Beds

Similar properties

Pet-friendly

Free WiFi

Restaurant

Air conditioning

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Eco-certified hotel with a 24-hour front desk and a restaurant

This smoke-free hotel features a restaurant, a bar/lounge, and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and dry cleaning are onsite.

Malmaison Cheltenham offers 61 accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Malmaison Cheltenham's great location gets high marks from our customers. During your stay, you're just a quick walk from Imperial Gardens. Free WiFi in public areas, a restaurant, and a bar are available. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Full breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, luggage storage, and wedding services
Guests really like the accommodations for the overall comfort and cleanliness
Just a 4-minute walk from Imperial Gardens and 7 minutes by foot from Statue of Edward Wilson
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. A library, a terrace, and laundry facilities are also featured at the eco-certified Malmaison Cheltenham. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Cheltenham hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 10 AM and on weekends from 8 AM to 11:00 AM.

Onsite venue - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 10.00 per night)
Limited on-site parking

Food and drink

Full breakfast available for a fee 7 AM–10 AM on weekdays and 8 AM–11:00 AM on weekends: GBP 23 for adults and GBP 12 for children
1 restaurant
1 bar
24-hour room service

Family friendly

Free cots/infant beds
Laundry facilities
Soundproofed rooms

Conveniences

Banquet hall
Lift
Front-desk safe
Library

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Lift
Grab bar near toilet
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Bed sheets
Blackout drapes/curtains
Egyptian cotton sheets
Free cots/infant beds
Heating

Bathroom

Bath or shower
Free toiletries
Hairdryer
Shampoo
Soap
Toilet paper
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Electric kettle

Desk
Iron/ironing board
Phone
Safe
Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: GBP 25 per pet, per night
Only dogs are allowed
Maximum 2 pets
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for GBP 30.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
Self parking fee: GBP 10.00 per night
Pet fee: GBP 25 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison Cheltenham Hotel

Malmaison Cheltenham Cheltenham

Malmaison Cheltenham Hotel Cheltenham

Malmaison Cheltenham Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Paul

Travelled with partner

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely accommodation, friendly helpful staff, excellent breakfast

Stayed 1 night in Aug 2024

8/10 Good

Steven

19 Aug 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Aug 2024

4/10 Poor

Hasina

Travelled with partner

19 Aug 2024

Disliked: Property conditions & facilities

The property itself is characterful and nicely presented however we had real issues with the air con in the club deluxe room and had to have a room downgrade in the middle of the night.

Stayed 1 night in Aug 2024

10/10 Excellent

SAFWAN

18 Aug 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

8/10 Good

Jodie

18 Aug 2024

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

David

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

4/10 Poor

Mary

Travelled with family

15 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Over priced , not goood value for money at all. Lighting in bedrooms very poor . Needs good basic maintenance to be carried out . Living on reputation. I've been to much better B n B's than this hotel .

Stayed 1 night in Aug 2024

4/10 Poor

Lisa

14 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

8/10 Good

Felicity

13 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed in a good value “cosy” room which was perfectly comfortable for on person. Decent sized bed. Only criticism is that there was no grab rail in the over-the-bath shower.

Stayed 1 night in Aug 2024

10/10 Excellent

Gloria

Travelled with partner

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very unique bedroom, however lighting very dim my husband had difficulty to see to shave! No easy accessible plug for charging mobiles and heated brush! Food in restaurant both for dinner and breakfast excellant as were staff! Hotel easily walkable to everywhere

Stayed 2 nights in Aug 2024

10/10 Excellent

Andrew

11 Aug 2024

Stayed 1 night in Jul 2024

4/10 Poor

Thomas

11 Aug 2024

Disliked: Property conditions & facilities, room comfort

Awful night!

The fire alarm went on three times during the night. It was awful experience. 11pm, 1am and 5:30 am. On top of that no one apologized or compensated us.

Stayed 1 night in Aug 2024

6/10 Okay

AMANDA

Travelled with family

10 Aug 2024

The fire alarm went off three times during a 6 hour period.

Stayed 1 night in Aug 2024

8/10 Good

Lisa

Travelled with partner

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location to main areas.

Stayed 2 nights in Aug 2024

8/10 Good

Jenna

Travelled with partner

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Period property in a great location

Stayed 1 night in Jul 2024

10/10 Excellent

Sean

3 Aug 2024

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

4/10 Poor

Chris

Travelled with partner

1 Aug 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Bedroom was tiny (3rd floor) and lift was not working. Bed was uncomfortable too. Have stayed in other Malmaisons in the past and they were much much better.

Stayed 1 night in Jul 2024

4/10 Poor

Gina

31 Jul 2024

Liked: Room comfort

Disliked: Cleanliness, staff & service, property conditions & facilities

Not Luxury, such a shame for the Name Brand.

Disappointed, luxury room but not clean, curtains didnt fit the windows , no TV remote, room 219, elevator broken, shame, was really looking forward to this stay. When i told the staff there were other guest complaining.

Stayed 1 night in Jul 2024

6/10 Okay

Raquel

Travelled with partner

31 Jul 2024

Liked: Staff & service, amenities

Too many ups and downs to get to room

Stayed 1 night in Jul 2024

8/10 Good

Angela

Travelled with partner

29 Jul 2024

Liked: Cleanliness, staff & service, amenities

Stayed 3 nights in Jul 2024

2/10 Terrible

Laura

Travelled with partner

28 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely horrific stay . The room was very tired and had multiple things wrong with it. There was a wedding on so the noise was horrific. The terraced area outside was dirty and gross. The whole hotel looks like it could do with an upgrade. Not worth the money paid. Night manager was not helpful and was smerking at me when we complained about the noise level. There didn't seem to be adequate staff for drinks and service was slow .

Stayed 1 night in Jul 2024

10/10 Excellent

Matthieu

27 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice stay

Stayed 6 nights in Jun 2024

10/10 Excellent

Holly

27 Jul 2024

Stayed 1 night in Jul 2024

6/10 Okay

Nabil

26 Jul 2024

Disliked: Property conditions & facilities

Nice building. Now looking very shabby inside but reflected in the price.

Stayed 1 night in Jul 2024

8/10 Good

Andrew

Travelled with partner

21 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A well maintained hotel in a good location except that the lift wasn’t working which was inconvenient. The room was rather smaller than we would have expected. They don’t offer marmalade at breakfast - bizarre! The basin taps were strange and didn’t work well. We had to get someone to fix one of the taps as it wouldn’t turn off.

Stayed 2 nights in Jul 2024