Malmaison Cheltenham

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Dates

March 2025

April 2025

Breakfast, lunch, dinner served; British cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Room service
24/7 front desk

Explore the area

Bayshill Road, Cheltenham, England, GL50 3AS

Imperial Gardens
‪4 min walk‬
Cheltenham Town Hall
‪7 min walk‬
The Promenade
‪9 min walk‬
Brize Norton (BZZ-RAF Brize Norton)
‪34 min drive‬

Room options

Club Deluxe Room

Sleeps 3
1 King Bed

Cosy Double

Sleeps 2
1 Queen Bed

Standard Double Room

Sleeps 2
1 Queen Bed

Club Room

Sleeps 3
1 Queen Bed

Junior Suite

27 sq m
Sleeps 3
1 King Bed

Signature Suite

47 sq m
Sleeps 3
1 King Bed

Club Deluxe Twin

Sleeps 3
2 Twin Beds

Similar properties

Pet-friendly
Free WiFi
Restaurant
Air conditioning

for 1 room

includes taxes & fees

18 Mar - 19 Mar

About this property

Eco-certified hotel with a 24-hour front desk and a restaurant

This smoke-free hotel features a restaurant, a bar/lounge, and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and dry cleaning are onsite.

Malmaison Cheltenham offers 61 accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Malmaison Cheltenham's great location gets high marks from our customers. During your stay, you're just a quick walk from Imperial Gardens. Free WiFi in public areas, a restaurant, and a bar are available. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Full breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, luggage storage, and wedding services
Guests really like the accommodations for the overall comfort and cleanliness
Just a 4-minute drive from Cheltenham Racecourse and 13 minutes from Gloucester Quays
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. A library, a terrace, and laundry facilities are also featured at the eco-certified Malmaison Cheltenham. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Cheltenham hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 10 AM and on weekends from 8 AM to 11:00 AM.

Onsite venue - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 10.00 per night)
Limited on-site parking

Food and drink

Full breakfast available for a fee 7 AM–10 AM on weekdays and 8 AM–11:00 AM on weekends: GBP 23 for adults and GBP 12 for children
1 restaurant
1 bar
24-hour room service

Family friendly

Free cots/infant beds
Laundry facilities
Soundproofed rooms

Conveniences

Banquet hall
Lift
Front-desk safe
Library

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Lift
Grab bar near toilet
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Bed sheets
Blackout drapes/curtains
Egyptian cotton sheets
Free cots/infant beds
Heating

Bathroom

Bath or shower
Free toiletries
Hairdryer
Shampoo
Soap
Toilet paper
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Electric kettle

Desk
Iron/ironing board
Phone
Safe
Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: GBP 25 per pet, per night
Only dogs are allowed
Maximum 2 pets
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for GBP 30.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
Self parking fee: GBP 10.00 per night
Pet fee: GBP 25 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a smoke detector

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison Cheltenham Hotel

Malmaison Cheltenham Cheltenham

Malmaison Cheltenham Hotel Cheltenham

Malmaison Cheltenham Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Emma

2 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

6/10 Okay

Martin

30 Nov 2024

Not up to the standards I expect

Stayed 1 night in Nov 2024

10/10 Excellent

Karen

30 Nov 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Craig

28 Nov 2024

Stayed 1 night in Nov 2024

10/10 Excellent

gordon

21 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice night in Cheltenham

Stayed 1 night in Nov 2024

2/10 Terrible

Robert

21 Nov 2024

Disliked: Staff & service

Probably teh worst experience in 20 years of global travelling. I arrived at the hotel and waited for an hour, and they gave my room away to someone else and left me with no room. I eventually found a replacement at 12:30am, at a cost of £400.... Completely incompetent staff and service levels. Do not waste your time.

Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

17 Nov 2024

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Very basic tired and worn. Breakfast wasn’t bad

We paid nearly £300 for the one night stay including breakfast. The hotel is in a good location easy access to the centre and parking was handy although spaces were very tight. Staff were friendly and efficient. We found the hotel to be very tired, carpets thin and worn, paint work tired and shabby. The wallpaper behind the bed had something splattered on it. The bathroom was tired and not overly clean. The bedroom fixtures out of date. The bed should have been a queen size however this was not the case. My husband and myself both caught our shins on the bed frame which was wooden and sticking out as the mattress did not fill the frame. The bed wasn’t very comfortable and the pillows mediocre, we had one decent pillow and one cheap flat one. The vent had lots of dust and the lighting panel was temperamental very annoying! Hallways and walls again tired and worn out. The best part of the stay was the breakfast! I didn’t complain due to it being my husband’s 40th birthday celebration weekend. Would have been better staying at a travel lodge!

Stayed 1 night in Nov 2024

6/10 Okay

Roberto

Travelled with partner

8 Nov 2024

Liked: Staff & service

Rooms in need of investment. Upgraded on arrival from cosy to superior. Room was large, maybe too large, very high ceilings and air con on full on arrival meant it was very cold. Furniture was damaged (armchair looks like a dog has attacked it) and the units looked like they were from from an old office. Lighting was appalling, 3 tiny bedside spotlights and a large main light which couldn’t dim, meant we couldn’t make the room cosy at all. Was seriously missing proper free standing lamps. Nowhere for my wife to do her makeup other than a random pull up mirror without lighting in the side unit. Bathroom was adequate, but putting a shower against an uncovered window meant all the paint was coming off. Hotel was super quiet in bar and restaurant even on a Saturday , and to be honest the hotel looks like there’s been a spending cap, or may be on its last legs. Reception team were lovely though.

Stayed 1 night in Nov 2024

10/10 Excellent

Gemma

4 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Louise

4 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Oct 2024

4/10 Poor

Ben

29 Oct 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 1 night in Oct 2024

8/10 Good

Donna

21 Oct 2024

Liked: Cleanliness, staff & service, room comfort

2 night city break

2 night stay bed & breakfast. Room was spacious but a little dated. Breakfast was good. Great location as quiet but could do with a bit of TLC. Staff were friendly.

Stayed 2 nights in Oct 2024

10/10 Excellent

Christopher

Travelled with partner

21 Oct 2024

Liked: Amenities

Luxury feel but staff very friendly and welcoming . Excellent location

Stayed 1 night in Oct 2024

10/10 Excellent

Christian

19 Oct 2024

Classy

Stayed 1 night in Oct 2024

10/10 Excellent

Scott

19 Oct 2024

Stayed 1 night in Oct 2024

2/10 Terrible

Emily

17 Oct 2024

Disliked: Cleanliness, staff & service

Stayed 1 night in Oct 2024

8/10 Good

Shawn

15 Oct 2024

Stayed 2 nights in Oct 2024

8/10 Good

joanna

13 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

room and facilities ,staff were really helpful,location perfect,quiet. The lighting was poor both in breakfast room and my bedroom (function more important than mood!). Cooked breakfasts good but continental means cheese,cold meats and a variety of breads not packets of cereals and toasts. Will stay again though-thank you.

Stayed 3 nights in Oct 2024

6/10 Okay

FIONA

Travelled with partner

6 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our second stay at the Malmaison Cheltenham. It is a great location as in close proximity to Cheltenham - shops, restaurants etc. However, we stayed in a bigger room last time (club?) but this wasn’t available this trip. We stayed in a standard double which was compact with the same colour scheme and furniture, bathroom fittings as the other. The only criticisms being how dark the room and bathroom were - dark tiles added to this and the temperature of the room. It was very hot!!! Too hot for comfort. The window only opened slightly and access to the veranda/ balcony closed off so this was the only window and it afforded no ventilation. The air conditioning was ineffective so it made for an uncomfortable stay. Breakfast was as good as we remembered and fantastic quality. The price this time was top rate - I used some Expedia credit towards it which saved over £100 on the night’s stay. It would have been closer to £400 full price so higher end and not worth that for the room we got. Would not opt for the standard room again at this particular Malmaison in the future!

Stayed 1 night in Oct 2024