Hotel du Vin & Bistro Cheltenham

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Cheltenham •1 Room

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Cheltenham • 1 Room

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3.5 out of 5

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"Dark, paint flaking on the windows, trying way too hard to be cool - would prefer more effort to go into making it actually comfortable. Both of us ha ... " More

By a verified traveller on Tue 25 Jul 2017

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Check-in

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De Trafford Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Classic Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Wairau River Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel du Vin & Bistro Cheltenham. During your stay, you're just a quick walk from Imperial Gardens. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.

Free WiFi
Enjoy British cuisine while dining at Bistro du Vin
Full breakfast served daily for a fee
Self-parking available for a fee
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
Guests speak favourably about the bathrooms and the overall condition of the property
Just a 4-minute walk from Imperial Gardens and 5 minutes on foot from Statue of Edward Wilson
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Hotel du Vin & Bistro Cheltenham ratings based on 4 Verified Reviews

Review Summary

3.5 out of 5 3.5 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 3.5 out of 5.0

Room comfort 3.5 out of 5.0

Hotel condition 3.0 out of 5.0

Guest reviews for Hotel du Vin & Bistro Cheltenham

5 out of 5

Posted by Marc on 11 Apr 2023

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Comment from Hotel Management

4 May 2023 by Hotel du Vin, Cheltenham

Dear Marc, Thank you for taking the time to rate your stay with us, we are delighted you enjoyed your stay and hope to welcome you again soon.Kind Regards

2 out of 5

Room was very poor. Ground floor and overlooked but no blinds . Had to draw the curtains on sunlight to get any degree of privacy. Hot water tap not working so could not shave. Security light outside window coming on all night. Terrible. Wine was £14 a glass and food menu very limited and poor. Was planning to stay again on journey home from South West but now going to look else. Would not stay again.

Posted by Debra, from Cheshire on 6 Jul 2020

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Comment from Hotel Management

8 Jul 2020 by Luke GM

Hi, Thank you for your review and I’m sorry that you had a disappointing stay overall, and I will pick up on your feedback regarding your room urgently. Yours sincerely, Luke Millikin General Manager Hotel Du Vin

3 out of 5

Meh

Cons: Demolition and start again?

Dark, paint flaking on the windows, trying way too hard to be cool - would prefer more effort to go into making it actually comfortable. Both of us have bruised legs from trying to squeeze around the bed, because some clever person stuck a great big tower with 2 TVs right in the way. We booked a junior suite to have more space - but were stumped by large wooden contraptions and sharp profiled bed legs. Premier Inn is just easier - paying more for luxury these days seems to bring more hassle, smug hotel staff and over complicated accommodation. This is my third attempt with Hotel du Vin and I just can't be bothered to stay in their gloomy and fussy hotels again.

Posted by Ben, from London UK on 25 Jul 2017

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Comment from Hotel Management

29 Jul 2017 by C Thompson

Dear Ben, thank you for your comments. I'm sorry to hear you did not enjoy your stay with us, please be assured that your comments have been taken on board and discussed as a team. Kind regards, Chris Thompson, General Manager

4 out of 5

A very nice hotel but with some niggles

Excellent room and suite. We loved the double bath and double shower wet room. Reception staff were very helpful however the staff serving breakfast left much to be desired!! The breakfasts it's self was a disappointment compared to other hotels. We had eaten the breakfast before our tea & coffee arrived despite several requests for it! Also there was not a baked bean in sight on the menu!!! The fruit pots had obviously made up the week before and had aged and were brown in colour!! The spa was closed due to The only member of staff being off sick and cover should have been arranged as this was one of the main reasons of the trip my partner was deeply disappointed. Ps the heated floors were a nice touch in the bathroom

Posted by Mog, from The Holy Land on 11 Feb 2017

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About the Hotel du Vin & Bistro Cheltenham

Location Parabola Road, Cheltenham, England GL50 3AH

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1098 square feet (102 square metres) and includes conference space. A terrace, tour/ticket assistance, and a garden are also featured at the eco-certified Hotel du Vin & Bistro Cheltenham. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Cheltenham hotel is smoke free.

49 guestrooms or units
Conference rooms
1098 sq ft of conference space
102 sq. m of conference space
Conference space
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Front desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Lift
No smoking on site
Bar or lounge
Dining venue

Family Friendly Amenities

Family property
Free WiFi
Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

Train station: Cheltenham Spa Station (1.8 km / 1.1 mi)
Parking: Self parking available for a surcharge

Room Amenities

Hotel du Vin & Bistro Cheltenham offers 49 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

In-room dining (24 hours)
Flat-screen television
Satellite channels
Premium channels
Coffee maker
Luxury bedding
Bath or shower
Cots (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hairdryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Bistro du Vin – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Hotel Policies

Check-in

Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! One child 12 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for GBP 30.0 per night.
Free cots (infant beds)!

Pet Policy

Pets: GBP 25 per pet, per night
Only dogs are allowed
Maximum 1 pets
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

One child stays free
Service animals are allowed
Service animals are exempt from fees/restrictions
Credit card pre-authorization
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Cashless transactions are available
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Masks are not compulsory at the property
Reservation is not required for facilities on-site
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Pets allowed in specific rooms only
Staff does not wear personal protective equipment
Mobile key entry is not available
Protective clothing is not available to guests
Food service has not been amended for enhanced safety
No shield between guests and staff in main contact areas
Staffed front desk
Children stay free - maximum age 12
Guests are not provided with hand sanitiser
Social distancing measures are not in place
Contactless check-in is not available
Property is not currently implementing any enhanced cleaning measures
Smoke detector
Children stay free
Individually-wrapped food options are not available
Debit cards
Online penalty collection
No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: from approximately GBP 24 for adults and from GBP 12.50 for children
Self-parking fee: GBP 10.00 per day
Nearby parking fee: GBP 10.00 per day (328 ft away)
Pet fee: GBP 25 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Bistro Cheltenham
Cheltenham Bistro
Hotel Vin
Hotel Vin & Bistro Cheltenham
Vin Bistro Cheltenham
Hotel Vin Bistro Cheltenham
Hotel du Vin Bistro Cheltenham
Du Vin & Bistro Cheltenham
Hotel du Vin & Bistro Cheltenham Hotel
Hotel du Vin & Bistro Cheltenham Cheltenham
Hotel du Vin & Bistro Cheltenham Hotel Cheltenham

You should know

One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Green Tourism Programme

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.