Citrus Hotel Cheltenham by Compass Hospitality

See all properties

Choose dates to view prices

Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Room service

Bar

Parking available

24/7 front desk

Pet-friendly

Breakfast available

Explore the area

Wellington Street, Cheltenham, England, GL50 1XZ

Cheltenham Playhouse
2 min walk
The Bath Tavern
2 min walk
Cheltenham (CHW-Royal Well Bus Station)
8 min walk
Brize Norton (BZZ-RAF Brize Norton)
43 min drive

Room options

Standard Double Room

18 sq m
Sleeps 2
1 Double Bed

Suite

30 sq m
Sleeps 2
1 King Bed

Family Room

25 sq m
Sleeps 4
1 Double Bed and 1 Twin Bunk Bed

Executive Suite

30 sq m
Sleeps 2
1 King Bed

Triple Room

24 sq m
Sleeps 3
3 Twin Beds

In-room safe, desk, blackout curtains, iron/ironing board

Accessible Twin Room

18 sq m
Sleeps 2
2 Twin Beds

Accessible Double Room

18 sq m
Sleeps 2
1 Double Bed

Standard Twin Room

18 sq m
Sleeps 2
2 Twin Beds

Quadruple Room

27 sq m
Sleeps 4
4 Twin Beds

Similar properties

Parking included

Free WiFi

Housekeeping

24/7 front desk

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Hotel with a 24-hour front desk, a quick walk to Cheltenham Town Hall

This hotel features a bar/lounge, a snack bar/deli, and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, dry cleaning, and laundry facilities.

Citrus Hotel Cheltenham by Compass Hospitality offers 59 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at Citrus Hotel Cheltenham by Compass Hospitality. During your stay, you're just a quick walk from Cheltenham Playhouse. Features include free WiFi in public areas, plus a bar and breakfast (surcharge). This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Relax with a drink at the lobby lounge
Continental breakfast served daily for a fee
Self parking and extended parking available for a fee
Amenities include a front-desk safe, 2 meeting rooms, and laundry facilities
Guests have great things to say about the helpful staff and the location
Just a 4-minute walk from Cheltenham Town Hall and 7 minutes by foot from Everyman Theatre
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. Citrus Hotel Cheltenham by Compass Hospitality also features multilingual staff, coffee/tea in a common area, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cheltenham hotel.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:30 AM.

Lobby Bar - Onsite lobby lounge.

Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 10 per day)
Extended parking on site (GBP 8 per day)
Limited on-site parking
Height restrictions apply for on-site parking
Free off-site parking within 3 ft
Street parking available

Food and drink

Continental breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:30 AM on weekends: GBP 0-6.95 for adults and GBP 0-5 for children
1 bar
Room service available
Coffee/tea in a common area

Restaurants on site

Lobby Bar

Family friendly

Laundry facilities
Snack bar/deli

Conveniences

Banquet hall
Lift
Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Business services

Meeting rooms - 2

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Lift
Grab bar near toilet
In-room accessibility
Low-height worktop and sink
Raised toilet seat
Wheelchair-accessible (may have limits)

Designated smoking areas

Room amenities

Bedroom

Bed sheets
Blackout drapes/curtains

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

49-inch flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle

Desk
Iron/ironing board (on request)
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from December 23 2024 to December 27 2024 (dates subject to change).

The property is closed between December 22 and December 27.

Access methods

Staffed front desk

Pets

Pets: GBP 20 per pet, per night
Only dogs are allowed
Maximum 2 pets
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately GBP 0 to 6.95 for adults, and GBP 0 to 5 for children
Self parking fee: GBP 10 per day
Extended parking fee: GBP 8 per day
Pet fee: GBP 20 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Front desk staff will greet guests on arrival.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Big Sleep Cheltenham

Big Sleep Hotel

Big Sleep Hotel Cheltenham

Big Sleep Hotel Cheltenham Compass Hospitality

Citrus Hotel Cheltenham Compass Hospitality

Big Sleep Cheltenham Compass Hospitality

Big Sleep Compass Hospitality

Citrus Cheltenham Compass Hospitality

Citrus Hotel Cheltenham by Compass Hospitality Hotel

Citrus Hotel Cheltenham by Compass Hospitality Cheltenham

Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

Citrus Hotel Cheltenham by Compass Hospitality Reviews

7.8

Good

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

10/10 Excellent

Gloria

Travelled with partner

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

it is excellent located for a visit to Cheltenham. Nice and clean rooms.

Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Travelled with group

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Clare

Travelled with group

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, hotel is basic but good value for money and very clean

Stayed 1 night in Sep 2024

6/10 Okay

Alistair

Travelled with partner

11 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Very average. As soon as we arrived we had to move room because it hadn’t been cleaned. The upgrade was ok but still pretty poor. The location of the hotel is very convenient but the building itself and surrounding streets are tired. The staff were lovely and helpful which was the main positive about our stay.

Stayed 1 night in Sep 2024

4/10 Poor

Anthony

Travelled with partner

8 Sept 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Useful location but a pretty grotty hotel overall

Stayed 1 night in Sep 2024

2/10 Terrible

Chris

Business traveller

7 Sept 2024

Disliked: Cleanliness, property conditions & facilities

Ended up being bitten as soon as I got under the covers and the bites kept getting more and more the longer I stayed under the sheets - assuming fleas or bed bugs Also the walls are so thin so on a Friday night all I could hear was the room on one side had guests having intercourse loudly and then when they stopped the room on the other side started for over an hour and you can hear EVERYTHING Left the hotel in the morning exhausted and full of itchy bites on my leg. Also no air conditioning at all in the room and no fan offered. Only worth visiting if you want a cheap place to hook up with someone you’ve just met in the bar round the corner!!

Stayed 1 night in Sep 2024

6/10 Okay

James

Travelled with pets

6 Sept 2024

Liked: Cleanliness, staff & service

Could do with softer pillows an a big bed rather than 2 singles pushed together as kept seperatin apart from that it was great

Stayed 4 nights in Sep 2024

10/10 Excellent

paul

Business traveller

4 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2024

6/10 Okay

Gary

1 Sept 2024

Disliked: Amenities, property conditions & facilities

Stayed 1 night in Aug 2024

8/10 Good

Sharon

Travelled with partner

28 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place within 5 mins walking distance of the town centre. It’s not the Ritz, but you get what you pay for and the room we had was very clean. The rooms are a little tired with parts of the carpets heavily worn. The parking area is very small and could be an issue if you have a larger vehicle.

Stayed 1 night in Aug 2024

10/10 Excellent

JOHN

Travelled with group

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2 way lighting only working by the door. No anti-slip mat in the bath liked:- provision of soaps/shampoo. quietness.

Stayed 3 nights in Aug 2024

8/10 Good

Kris

14 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Geneviève

2 Aug 2024

Liked: Amenities

Stayed 4 nights in Jul 2024

8/10 Good

Maria

28 Jul 2024

Liked: Cleanliness, staff & service, room comfort

Central & comfortable room

Hotel is a little dated & worn but very central. Rooms are clean & comfortable. Hotel is very central & would stay again.

Stayed 3 nights in Mar 2024

8/10 Good

Christine

Travelled with partner, Travelled with group

21 Jul 2024

Liked: Cleanliness, staff & service

Great option for a quick stay in the city. Rooms and beds were very big. There was a kettle, iron and ironing board in the room. Very close to loads of restaurants and bars, and very convenient to walk to Cheltenham city bits.

Stayed 2 nights in Jul 2024

6/10 Okay

Margaret, Bishops Cleeve

19 Jul 2024

Stayed 3 nights in Jul 2024

6/10 Okay

Elspeth

10 Jul 2024

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

The airconditioning of room was not adequately indicated. Pillows were very hard and duvet was heavy not light and cosy. I felt overall there was not good value for money. Location was good.

Stayed 1 night in Jul 2024

10/10 Excellent

Steve

Business traveller

5 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

6/10 Okay

dave

24 Jun 2024

Liked: Staff & service

Generally OK - Over priced for what is delivered

Stayed 1 night in Jun 2024

4/10 Poor

melonie

24 Jun 2024

Disliked: Property conditions & facilities

Stayed 1 night in Jun 2024

4/10 Poor

Olivia

Travelled with partner

23 Jun 2024

Disliked: Cleanliness, amenities, property conditions & facilities

When we arrived the bath was half full of water. The bed was 2 singles beds pushed together. The tile steps looked like a swimming pool floor. Overall, was disappointed with our stay.

Stayed 2 nights in Jun 2024

4/10 Poor

Ben

13 Jun 2024

Disliked: Cleanliness, property conditions & facilities

Room stank of smoke

Our room stank of cigarette smoke. The night manager agreed but just shrugged

Stayed 1 night in Jun 2024

10/10 Excellent

Edward

Travelled with partner

31 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was easy to get to and we were able to just enjoy our time without being disturbed.

Stayed 1 night in May 2024

8/10 Good

Rick

28 May 2024

Stayed 1 night in May 2024

10/10 Excellent

Michael

28 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A perfectly acceptable budget hotel. I think adverse reviews have been placed by competitors!!! The staff carried my case down the steps which I appreciated as I am getting on a bit. The door card entry system worked perfectly for the first time in my experience!

Stayed 3 nights in May 2024