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City Express Plus by Marriott Cancún Aeropuerto Riviera

3.5 star property

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Photo gallery for City Express Plus by Marriott Cancún Aeropuerto Riviera

Outdoor pool
Suite, 1 King Bed with Sofa bed
Lobby
In-room safe, desk, iron/ironing board, free cots/infant beds
Bar (on property)

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • Breakfast included
  • Gym

Explore the area

Map
Carr. Federal Cancun-Puerto Morelos, SM-47 M-01 L-1-22 U.P.E. UC-05, Cancun, QROO, 77506
  • Xoximilco
    ‪13 min walk‬
  • El Tinto Golf Course
    ‪4 min drive‬
  • Moon Palace Golf Club
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 Queen Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

City Express Plus by Marriott Cancún Aeropuerto Riviera

Hotel with free breakfast, in the vicinity of Ventura Park Cancun
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
City Express Plus by Marriott Cancún Aeropuerto Riviera offers 120 accommodations with safes and hair dryers. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they enjoy City Express Plus by Marriott Cancún Aeropuerto Riviera's proximity to the airport. During your stay, you'll be within walking distance of Xoximilco. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business center, meeting rooms, and conference space
  • Onsite recreation includes a gym
  • 5.9 mi (9.5 km) from Ventura Park Cancun and 10.3 mi (16.5 km) from Delfines Beach
City Express Plus by Marriott Cancún Aeropuerto Riviera offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A 24-hour business center and meeting rooms are available. The business-friendly City Express Plus by Marriott Cancún Aeropuerto Riviera also features a vending machine, dry cleaning/laundry services, and room service (during limited hours). Self parking is free.

This 3.5-star Cancun hotel is smoke free.

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.
City Express Plus by Marriott Cancún Aeropuerto Riviera has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

City Express Plus Cancún Aeropuerto Riviera Hotel Cancun
City Express Plus Cancún Aeropuerto Riviera Hotel
City Express Plus Cancún Aeropuerto Riviera Cancun
City Express Cancún Aeropuert

City Express Plus by Marriott Cancún Aeropuerto Riviera Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 475 out of 1123 reviews
Rating 8 - Good. 230 out of 1123 reviews
Rating 6 - Okay. 150 out of 1123 reviews
Rating 4 - Poor. 106 out of 1123 reviews
Rating 2 - Terrible. 162 out of 1123 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Yancarlo

Liked: Cleanliness, amenities
It was a great hotel and I like it to the fullest
Stayed 7 nights in Dec 2024

6/10 Okay

gaspar

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2025

6/10 Okay

Paola

Travelled with family
Disliked: Cleanliness, staff & service
Room was not well cleaned
Stayed 1 night in Jan 2025

6/10 Okay

Fabby

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was not as clean, new, or spacious as I expected based on their website and the brand they represent. While the employees were incredibly friendly and kind to us, there were several disappointments during our stay. At check-in, staff were on their phones, and when I asked for water (which was supposed to be provided in the rooms), they didn’t have any—not even a single bottle in the entire place. The breakfast buffet had to be paid for in dollars, which was unusual, and the receptionist initially said we could pay with a card but that wasn’t the case. Additionally, the sheets in the room were not very clean. Overall, while we only stayed one night and appreciated the friendly staff, the cleanliness and basic amenities fell far short of expectations.

4/10 Poor

Ashley, Antioch

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had bugs crawling on and around our bed. Our room smelled horrible and the property seemed dirty
Stayed 1 night in Jan 2025

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water,dirty sheets, cracks on walls and shower. If it wasn't 1 night would have left
Stayed 1 night in Dec 2024

6/10 Okay

Greg

Liked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Mark

Liked: Amenities
There was no shuttle waiting as advertised and the taxi guys refused to take me anywhere unless I payed $100.00 Canadian dollars. It was only a ten minute ride
Stayed 1 night in Dec 2024

4/10 Poor

Janis

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Surprised for a Marriott to be moldy and dirty, uneven flooring both in the hallways and outside decking. Everyone seems to speak very limited English. Their shuttle service from the airport in making a connection was poor.
Stayed 1 night in Jan 2025

8/10 Good

Medha

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
We Stayed for one Níght very convenient
Stayed 1 night in Dec 2024

2/10 Terrible

albert

Disliked: Cleanliness, staff & service, property conditions & facilities
One of the worst properties I’ve ever stayed at smelly, dirty, bad service, it says breakfast is from 6 to 9 and was there at six and nothing was ready until 7 AM
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Overall it's a nice hotel but there are some weird things. First our bathroom door didn't have a lock on and we could see trough it. Secondly I found hair on the sheet bed. Other than that it's a good hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Jaime

Stayed 1 night in Dec 2024

4/10 Poor

Amrut

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worst service
Service was horrible. They did not allow us early or late check in. There was no free water. Although free shuttle to airport was listed, it was full for the time we wanted to go to airport. Break fast was basic and the service was discriminatory. We felt awefull.
Stayed 2 nights in Dec 2024

8/10 Good

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. The restaurant and Starbucks in the property are a plus. The food was delicious.
Stayed 1 night in Dec 2024

2/10 Terrible

Praveena

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Very conjusted and over priced for what i paid - truly not worth more than 50$- free breakfast is a scam !!
Stayed 1 night in Dec 2024

6/10 Okay

GABRIEL

Stayed 1 night in Dec 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
To improve the shuttle service from airport for old people. All the rest, excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Shuttle is a Joke. Waited 90 minutes!!!
Okay hotel. The Free Hotel shuttle bus is a complete joke!!! Waited 90 minutes and ruined our arrival. When booking here make sure to get Shuttle booked well in advance as Hotel does not make it easy on you. Ingrid and Samantha were nice in giving us late checkout til 7pm!
Stayed 1 night in Nov 2024

6/10 Okay

Angeles

The room are very humid and smells bad.
Stayed 1 night in Nov 2024

4/10 Poor

Alfredo

Liked: Staff & service
Disliked: Property conditions & facilities
El olor a humedad de las habitaciones es insoportable.
Stayed 1 night in Nov 2024

8/10 Good

Enrique

Business traveller
Liked: Cleanliness, staff & service, amenities
More clean.
Stayed 8 nights in Sep 2024

10/10 Excellent

Renatta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived to the maya train, i called the hotel to pick me and family up, they just instructed me to go to the airport, and they were the one who told me that there was a free bus from the train to the airport, (at the train stations no one helped me to try to figure the way, the taxi drivers were trying to rip us off taking us to our hotel and the lady in there who works for the maya train wouldn't give us any advice) once I was there in the Terminal 2 (like I said before, the shuttle hotel told us about the free shuttle from maya train to airport) they pick us up in no time.! It was great! Check in was fast, the hotel was very clean, modernized, free continental breakfast, i schedule the shuttle back to the airport, it was awesome, I recommend!
Stayed 1 night in Oct 2024

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