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Best Western Palace Hotel & Casino

4-star property
Central Promenade, Douglas, England (01) 562 1066
Choose Dates
3.2 out of 5
See all 25 ebookers Reviews

"Value for money, the staff were friendly and helpful. The room was cosy and very clean, containing all the essentials you need when your away from hom ... " More

By a verified traveller on Tue 26 Nov 2019

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Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Best Western Palace Hotel & Casino. During your stay, you're just a quick walk from Douglas Beach. You'll find features such as free WiFi in public areas, plus 2 restaurants and a full-service spa.

  • Free WiFi
  • For dining with ocean views, stop by Paragon Restaurant, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Douglas Beach and Palace Casino

Best Western Palace Hotel & Casino ratings based on 25 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Palace Hotel & Casino

Everyone (6) Couples (15) Family (4) Friends (1)
5 out of 5
Value for money, the staff were friendly and helpful. The room was cosy and very clean, containing all the essentials you need when your away from home.

Posted by on 26 Nov 2019

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1 out of 5
Hotel is run down, old and out dated. There no air con in this hotel (only in the restaurant and bar. Lack of staff means long waits to order anything. At one point bar tender was serving the food at tables. Reception staff on arrival was rude.

Posted by on 28 May 2019

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4 out of 5
The staff was brilliant the build need Modernising and a bit of Tlc

Posted by on 27 Apr 2019

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4 out of 5
Good Hotel location on sea front, car park next to the hotel or though not free, nice rooms but a bit dated, small bathroom, nice restaurant good friendly service in the bar.

Posted by on 25 Mar 2019

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3 out of 5
The hotel has decent facilities however it is in need of a refurbishment as it is looking tired.

Posted by , from Liverpool on 19 Oct 2018

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3 out of 5
Apart from the decor which needs uplifting, the staff are very hospitable and helpful, the rooms were clean, facilities were good. The gym, swimming pool, jacuzzi, steam Room provided for good value recreational facilities. The views out to the sea were amazing. Overall price was good value for money spent.

Posted by , from Wigan on 20 Apr 2018

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3 out of 5

Great Location

Great Location on the Promenade. Lots of activities available nearby and in hotel. Casino in hotel (if you like that sort of thing). In house Chinese Restaurant was good. Generally though hotel looks and feels a bit dated. Big bucks upgrade needed - but maybe prices would not be so reasonable then. We entered hotel from main promenade, and it looked and smelled like a beery night club [main entrance from car-park is fine]. Staff were all friendly and really helpful.

Posted by , from Bosnia on 12 Feb 2018

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4 out of 5

Very good hotel, opposite the beach

Pros: Very good sea view, liked the balcony, very quiet. Bar meals were very good value for money.
Cons: Only the small bathroom, but difficult to see how that could be overcome.
Location: We used public transport to get about quite easily. We got the steam railway to Port Erin; the electric railway to Snaefel/Laxey Mine/Ramsey.
Found all the staff very pleasant and helpful. Good room with small balcony. Toiletries provided and ample tea/coffee/biscuits, etc. A safe was also in the room. Only drawback was the small bathroom. Very good hot and cold breakfast with plenty of choice. When the bar tables were all occupied and we wanted a bar meal, the waiter took us into the dining room and served us our bar meal in there. Would go there again.

Posted by , from Birmingham UK on 14 Sep 2017

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3 out of 5

Hotel in good position but needs refurbishment....

Pros: Position and views. Staff were very good, friendly and professional.
Cons: Total refurbishment, badly needed.
Location: Location very good, we hired a car and saw all of the island in two days. Fantastic place. Had a wonderful meal on 2nd night at The Boatyard in Peel
On arrival hotel looks very dated, frontage to reception from car park is tired and needs urgently updating, carpets are dark and thin and appear old. Staff very good and carry the hotels lack of refurbishment. The bedroom was a deluxe double with sea view. The windows were dirty and the glass needed replacing/washing so the lovely view was marred by this. The room itself was fine, clean and as described. The mattress was old and needed replacing. It is a shame as the hotel has the potential to be very good. We ate in the restaurant on the first night at the carvery, I had the fish from menu and husband had the carvery with bottle of wine, meal was good. Breakfast was buffet style.

Posted by , from Weybridge, Surrey on 23 Jan 2017

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3 out of 5

Palace Hotel Review

The hotel was well situated directly on the promenade overlooking the sea. The access to reception from the front was very confusing as it was situate to the rear fronting the car park which was on a different level. The room itself was clean with a large bed (pair extra to upgrade) but the bath was compact and difficult to access at 6' 2. A piano bar was advertised for Friday and Saturday night but not opening until midnight which was too late for us. The casino and other entertainment were generally geared between midnight and 6am. The spa area was somewhat disappointing with the jacuzzi out of order, the sauna located inside the gents changing room and the pool area looking drab and in need of redecoration.

Posted by on 17 Apr 2016

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About the Best Western Palace Hotel & Casino

Location Central Promenade, Douglas, England IM2 4NA

Property Features

Best Western Palace Hotel & Casino offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. A casino, a hot tub, and a sauna are also featured at the business-friendly Best Western Palace Hotel & Casino. Parking is available for a fee.

  • 1 building
  • 133 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1965
  • Casino
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Bar or lounge

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Douglas Ferry Station (2.1 km / 1.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Palace Hotel & Casino offers 133 accommodations with a safe and coffee/tea makers. LED televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Paragon Restaurant – Overlooking the ocean, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Barclaycard. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • Property is not currently implementing any enhanced cleaning measures
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.95 per person
  • Self-parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • BEST WESTERN Palace Casino Douglas
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  • BEST WESTERN Palace Hotel & Casino
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  • BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
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  • Best Western Palace Hotel Casino Douglas
  • Best Western Palace Hotel & Casino Hotel
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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.