Coco Tulum Hotel

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Dates

December 2024

January 2025

Tower Suite Panoramic view with terrace | Balcony

Tower Suite Panoramic view with terrace | Living area

Overview
Rooms
Location
Policies

Very good

Popular amenities

Room service

Spa

Bar

Housekeeping

Air conditioning

Parking included

Explore the area

Carretera Boca Paila KM 7.5, Tulum, QROO, 77780

Tulum Beach
1 min walk
Ven a la Luz Sculpture
16 min walk
SFER IK
2 min drive
Tulum, Quintana Roo (TUY)
21 min drive

Room options

Jungle view room private bath

Sleeps 2
1 Queen Bed

Partial Ocean view room Shared bathroom

Sleeps 2
1 Queen Bed

Ocean view room Beach zone

Ocean view
Sleeps 2
1 Queen Bed

Partial Ocean View room private bath

Ocean view
Sleeps 2
1 Queen Bed

Oceanfront Room

16 sq m
Ocean view
Sleeps 2
1 King Bed

Tower Ocean view Room 2nd floor

Ocean view
Sleeps 2
1 King Bed

Bachelor Casita Garden view 4 people

Sleeps 4
2 Queen Beds

Tower Suite Panoramic view with terrace

Ocean view
Sleeps 2
1 King Bed

Garden view Shared bathroom

Sleeps 2
1 Queen Bed

Oceanfront Premium

12 sq m
Ocean view
Sleeps 2
1 King Bed

Garden View room private bath

Sleeps 2
1 King Bed

Beach Club Master Suite Jacuzzi

Ocean view
Sleeps 2
1 King Bed

Similar properties

Pool

Breakfast included

Spa

Parking included

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Beachfront hotel with calming spa services

At Coco Tulum Hotel, catch some rays at the beach, pamper yourself at the full-service spa, or enjoy yoga.

Coco Tulum Hotel offers 50 air-conditioned accommodations with safes. Bathrooms include showers and complimentary toiletries. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Our customers tell us they can't get enough of the helpful staff at Coco Tulum Hotel. During your stay, you're just a quick walk from Tulum Beach. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.

Free WiFi in some public areas
Free self parking
Enjoy local cuisine and a beachfront location while dining at Coco Beach Club
Treat yourself to massages, body treatments, or aromatherapy at the spa
Services include a concierge, tour or ticket assistance, and luggage storage
Onsite recreation includes yoga classes
Guests have great things to say about the helpful staff and the beach
Steps from Tulum Beach and a 3-minute drive from Tulum National Park
Airport shuttle service available for a fee

Coco Tulum Hotel offers its guests a full-service spa. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Coco Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This Tulum hotel is smoke free.

Coco Beach Club - This beachfront bar specializes in local cuisine and serves lunch only. Happy hour is offered.

Room service is available.

Languages

English, Spanish

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
24-hour return airport shuttle (surcharge)

Food and drink

1 beach bar and 1 bar
Room service available

Restaurants on site

Coco Beach Club

Things to do

Beach yoga
Full-service spa
Yoga classes

Family friendly

Snack bar/deli

Conveniences

ATM/banking services
Front-desk safe
Water dispenser

Guest services

Concierge services
Daily housekeeping
Front desk (limited hours)
Luggage storage
Multilingual staff
Tour/ticket assistance

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Terrace

Spa

Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Accessible airport shuttle

Beach towels
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets

Bathroom

Free toiletries
Shower
Towels

Local maps
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 AM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets allowed

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 290 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Noise-free guestrooms cannot be guaranteed

The front desk at this property is open daily from 7 AM - 11 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Coco Tulum Hotel

Coco Tulum

Coco Tulum Hotel Hotel

Coco Tulum Hotel Tulum

Coco Tulum Zen Zone Hotel

Coco Tulum Hotel Hotel Tulum

Coco Tulum Hotel Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Pablo

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great service

Stayed 4 nights in Aug 2024

2/10 Terrible

Verified traveller

4 Aug 2024

Disliked: Staff & service

Stayed 4 nights in Jul 2024

6/10 Okay

Djibia

21 Jul 2024

Liked: Cleanliness

Front desk was nice , helpful , really like the property but had a bad experience with the restaurant there , awful waiter , order getting mixed up pretty much every day, takes hour to get it. Always blaming the cook for it .

Stayed 6 nights in Jul 2024

2/10 Terrible

roberta michelotti rauh, berkeley

Travelled with family

2 Jul 2024

Disliked: Cleanliness, amenities, property conditions & facilities

This was my second time at coco tulum and my problems started as soon as we arrived and the AC was not working. Mitzi was a sweetheart and changed our room for the night while they fixed our problem. I asked to me moved to Coco unlimited which is a little better and the manager said it wasn’t possible. I was with my kid. Then breakfast was very bad, the restaurant had only a few options. Then a storm happened and our room was flooded. I spoke with orbitz. the manager said I should have talked to him so they would move us to the other hotel. First we couldn’t and now we could. But I decided to stay the last night at coco tulum and had to put our belongings on top of the shelves and woke up to our room completely flooded and I am not even joking. Mitzi came during a very strong storm and asked if we wanted to move and I said no because the storm was pretty scary. She is a keeper, this girl. Management was just annoyingly trying to keep us there no matter what. I even had to hear: “but last night you didn’t want to change rooms” how was I supposed to know that our room was going to be underwater? Water falling down from our walls, from everywhere. We had to move the mattress so we could be dry. They need an investment asap. We would spend 20 days and left after 5. This hotel is a scam and ruined our vacation. I love Tulum, it was my 7th time in the city. I hope they make the investments necessary to keep their guests comfortable and I hope they learn how to speak with clients.

Stayed 21 nights in Jun 2024

10/10 Excellent

Gang

Travelled with family

30 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location next to the beach without crowd. Excellent staff and service

Stayed 2 nights in Jun 2024

10/10 Excellent

Gina

10 Jun 2024

Stayed 5 nights in Mar 2024

10/10 Excellent

Gina

Travelled with family

10 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What a beautiful property and peaceful stay… loved the location and our beach hut!!

Stayed 1 night in Mar 2024

6/10 Okay

Anthony

Travelled with group

6 Jun 2024

Liked: Cleanliness

Disliked: Staff & service, amenities

The lady at front desk moves at a snails pace and has no sense of urgency. They need more than one person at the front desk. She has glasses on in case you want to know. The security guard was helpful and friendly. There was no tv in our room.

Stayed 3 nights in Apr 2024

10/10 Excellent

Natasha

2 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Favourite place to stay in Tulum

Stayed 5 nights in Apr 2024

10/10 Excellent

Osama

6 May 2024

Liked: Amenities

All good so far , amazing reception team as well room / guest service

Stayed 1 night in May 2024

6/10 Okay

Olukayode

27 Apr 2024

Liked: Cleanliness

Stayed 5 nights in Apr 2024

10/10 Excellent

Andrea

Travelled with partner

7 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent

Stayed 5 nights in Mar 2024

10/10 Excellent

Deanna

Travelled with family

5 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful quiet beach hotel in Tulum

Enjoyed a nice quiet space at coco Tulum. Breakfast on the beach patio was a bonus and staff very friendly. Double bed room had plenty of space for our family trip of 3. Rooms were kept today and grounds well maintained. Location on the strip was good as well. Would definitely return to Coco Tulum. Thank you !

Stayed 3 nights in Apr 2024

6/10 Okay

Marco

Travelled with family

3 Apr 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Coco Tulum Beach - A Mixed Bag Experience

Let's begin with the positives. Propbay, undoubtedly, stands out as the best beach spot in all of Tulum. While other people in fancier hotels might be cramped on top of each other, Coco Tulum Beach offers a serene and genuinely beautiful environment. I also must commend the staff for their friendliness. However, my experience with the quality of my room (Room 33) was less than satisfactory. The cabana was in poor condition with insufficient lighting, desperately needing a major refurbishment. Despite the efforts of the cleaning staff, it always appeared dirty. Furthermore, the air conditioning was faulty and stopped working altogether on the last night of my stay. After several requests, I have to prove I was right (the person at the night shift that was not able to fix the issue and haven't left any notes) I was offered a 50% discount on a meal at the hotel restaurant, which felt inadequate. In my opinion, if the AC is not functional, the hotel should offer another room or compensate for the inconvenience by covering the cost of the night. Additionally, the room was advertised as having a "partially sea view," but in reality, it required significant effort to catch a glimpse of the sea from the terrace. Lastly, the prices at the bar were excessively high, but this seems to be a common issue in Tulum.

Stayed 3 nights in Mar 2024

8/10 Good

Jason

Travelled with partner, Travelled with group

2 Apr 2024

Liked: Amenities

I really loved the grounds around our hotel and the privacy in our palapa! Staff was absolutely amazing as well!

Stayed 10 nights in Mar 2024

4/10 Poor

natalie

27 Mar 2024

Disliked: Cleanliness, property conditions & facilities

No hot water the 3 days we were there and one day water stop water. Front desk girls are not helpful at all. Can’t check in early AC goes in and out

Stayed 2 nights in Mar 2024

10/10 Excellent

Eric

25 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2024

10/10 Excellent

Teresa

22 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Mar 2024

2/10 Terrible

Daniyar

19 Mar 2024

Stayed 5 nights in Mar 2024

8/10 Good

Amber

18 Mar 2024

Liked: Cleanliness, amenities, property conditions & facilities

The welcome was great from the lady that served me. They first gave me the wrong room but she immediately corrected it. The room was spacious and pleasant. The toilet area could use a little work. The cleaning staff are amazing but no english. The beach was always clean. Men worked very hard to clear away the seaweed from overnight. Some staff at the beach are pleasant but some have more of "guard" presentation and not friendly. The food is not exactly my cup of tea. A little blah for what you pay for. The breakfast was the same thing everyday and not great and no meat. Basic scrambled egg, some sort of tortilla chips and sauce, toast, flat dry pancakes, cut fruit and boxes of cereal. Basic coffee and tea. Overall for the location its far from anything else on the strip. Highly recommend transportation. The road to the hotel is very dark in comparison to farther down where all the restaurants and shopping are located. On the plus side its peaceful.

Stayed 7 nights in Mar 2024

6/10 Okay

louis

10 Mar 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The pool was a simple hole in the floor with dirty, sandy, foamy, moldy water. I saved up for this vacation and the pictures shown, were definitely false advertising. I WANT A FULL REFUND. The comforter on the bed smelled dirty with a mixture of old lady perfume. It was disgusting to imagen someone else's sweat was still on that comforter. The lounge chairs kn the beach are rotting feel almost unsafe, like they are about to collapse when you lean on them, they wooden painted white, but peeling everywhere, the cushions are filthy. Very disappointing. I emailed them directly and didnt even respond, no apology nor acknowledging my email whatsoever. Thank you in advance for responding to my email and reuest. I have pictures if you need them. My email me and i will attach pictures.

Stayed 3 nights in Mar 2024