6/10 Okay
Jaya
Travelled with partner
15 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel if you’re looking for something “different”. The pool was fun all weekend with live “entertainment” and guests participating in different games everyday.
Food was very subpar. Very few options in the Buffett compared to most other resorts I’ve visited. The sushi bar at the pool was delicious but the burgers were a huge chunk of meat. Gross. Fries were cold. Hibachi was ok too. Nothing special
Late night room service was also disgusting, the chicken sand which was way overcooked
The spa was AMAZING. The massage included the sauna, cold plunge and steam room. The actual massage by Amarista was amazing. Softest hands ever!
I paid extra for an ocean view room but you could barely see the ocean from my room. I complained about the room but they were unable to move bc it was sold out. The next morning, they were so apologetic and upgraded me to another room. Alan was the desk manager and was so nice!
You can only get top shelf alcohol at the pool if you have a premium membership which isn’t uncommon for Cancún but still worth mentioning
The overall experience was a 4/5. If the food were better, it would be a 5/5.
Jaya
Stayed 3 nights in Jan 2025