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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

4 outdoor pools, pool loungers
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
Front of property – evening/night
4 outdoor pools, pool loungers
On the beach

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Restaurant
  • Breakfast included
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Spa
    Spa

Explore the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Gaviota Azul Beach
    1 min walk
  • Cancun Convention Center
    5 min walk
  • UltraMar Ferry Terminal
    6 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    24 min drive

Room options

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area

Altitude Suite Ocean Front

  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Flat-screen TV

Altitude Corner Suite Partial View

  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area

Altitude Suite Double

  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite

Altitude Master Suite

  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Altitude at Krystal Grand Cancun - All inclusive

Luxury property on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Altitude at Krystal Grand Cancun - All inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

BEACH HOUSE SPA has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Altitude at Krystal Grand Cancun - All inclusive's great beach location. During your stay, you're just a quick walk from Gaviota Azul Beach. Enjoy features like free breakfast, free WiFi in public areas, and free valet parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free valet parking
  • Enjoy Italian cuisine at Risotto, one of the property's 4 restaurants and 4 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Treat yourself to body treatments, hydrotherapy, or massages at BEACH HOUSE SPA
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and fitness classes
  • Guests have great things to say about the helpful staff and the beach
  • Steps from Gaviota Azul Beach and 5 minutes by foot from Cancun Convention Center
Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Altitude at Krystal Grand Cancun - All inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a steam room, and a fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, spa services, and a terrace are also featured at the luxury Altitude at Krystal Grand Cancun - All inclusive. Free valet parking is available.

This 4.5-star Cancun property is smoke free.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Risotto - This restaurant specializes in Italian cuisine.
Ayami - This restaurant specializes in Asian cuisine. Open daily.
Terraza El Mortero - This restaurant specializes in Mexican cuisine. Open daily.
Take a Bite - Onsite coffee shop. Open daily.
The Beach Bar and Grill - This restaurant specializes in Mexican cuisine. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Risotto
  • Ayami
  • Terraza El Mortero
  • Take a Bite
  • The Beach Bar and Grill

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Local maps
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Altitude at Krystal Grand Cancun - All inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 290 out of 576 reviews" "
Rating 8 - Good. 119 out of 576 reviews" "
Rating 6 - Okay. 70 out of 576 reviews" "
Rating 4 - Poor. 44 out of 576 reviews" "
Rating 2 - Terrible. 53 out of 576 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Lizzette

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Originally booked Altitude. Was not given any communication beforehand that the AC had gone out and they were not opening the Altitude. They are not willing to give any discount for moving you to the old building. Was expecting something modern and nice and ended up in the old building hot and where the elevators did not work most of the time. Food was not good I’m buffet and they did not have kid options. Only reason giving it 1 star is bucease some of the staff were nice. Will not book here again.
Stayed 5 nights in Jul 2024

10/10 Excellent

Orhan

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I spent 5 days at this resort. We enjoyed the facility, as the beach access was perfect for us. Staff was very friendly and accommodating, especially Reyna (our housekeeper) she went above and beyond while taking care of our room. As well as Janer (our agent through Expedia), he managed our reservation as well as the cabanas by the beach. My family and I felt safe and welcomed throughout our stay from the minute we checked in, including when we were on the beach. The staff made this vacation awesome and I would come again.
Stayed 5 nights in Aug 2024

8/10 Good

Elmer

Liked: Cleanliness, staff & service
The beach is its main attraction. The air conditioners are limited to 24 degrees Celsius, so the rooms aren’t that cool especially for the summer time. Common areas are pretty warm as well. The food is okay overall. The staff is great, so management is the issue, more focused on bottom line than repeat customers. The rooms themselves are nice at the Altitude side of the property.
Stayed 5 nights in Aug 2024

10/10 Excellent

Abel Austin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Wonderful stay with the family but having only one working elevator for such a big hotel is ridiculous.
Stayed 5 nights in Aug 2024

6/10 Okay

Esmeralda

Disliked: Property conditions & facilities
When I get there to check in at Altitute Krystal they did not have AC working so they put us at Krystal Grand Cancun. They said I would be moved in two days but did not happen. Elevators have no AC. The rooms are super hot also. Food is not good at all. I wish they would have let me know before my trip that Altitude Krystal Cancun was not available at all.
Stayed 5 nights in Aug 2024

10/10 Excellent

Derrick Renard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was amazingly quiet and the food was fantastic! Thank you ALL so much for having my husband and I !!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Madain Racon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really friendly and helpful. Janer was the person in charge during our stay and he did an amazing job in making sure all of our questions were answered, he guided us our whole trip. We stayed at a presidential suite and the view was amazing. Everything is a 10 minute walk from the resort. The beach view is speechless, restaurants and buffets amazing.
Stayed 5 nights in Aug 2024

4/10 Poor

Yoshihide

Travelled with family
Disliked: Cleanliness, room comfort
Dissatisfaction
Elevator operate only 1out of 4, so always takes long time for up and down. No stairs. Also, dinner is required reservation, so impossible to go restaurant dinner for 1st night. Only buffet available.
Stayed 2 nights in Aug 2024

8/10 Good

Ramiro

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

4/10 Poor

Shelby

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
From the moment we walked in it was dirty and loud. There was only two working elevators. They were beyond dirty, puddles of water on the floor and took about 15-20 to go up or down. Our original room we booked wasn’t available, we ended up in a double queen room. It smelled very funky, dirty sheets on one of the beds. You could only take about a two minute with cold water before the shower started almost overflowing. Very glad we were only there for one night.
Stayed 1 night in Aug 2024

8/10 Good

Isaac, Rogers

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Needs an update
Stayed 4 nights in Aug 2024

6/10 Okay

Zachary

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Jul 2024

2/10 Terrible

Camille

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs a zero rating. Booked for Altitude, was placed in the Krystal grand. The air in the room did not work properly and the refrigerator did not work at all. Requested compensation and was told we could check out. Was offered to move to another room, 50 minute massage and dinner on the beach. Booked the dinner, went down prepared for dinner and never received. Carlos argued with me to tell me it was booked for the day before. Which is was definitely booked for that day which was also my birthday. Nobody was helpful at all. Reached out to Expedia and was given 197 in OneKey. This was a 1600$ booking and I am very unsatisfied. If you have a choice, stay away from Krystal, Krystal grand, and the altitude hotel all located in Cancun.
Stayed 4 nights in Jul 2024

10/10 Excellent

GABRIEL

Liked: Cleanliness, amenities, property conditions & facilities
Great place good food and service
Stayed 4 nights in Jul 2024

6/10 Okay

Khali

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was old and outdated. 4 elevators & only 2 work, so we were cramming to get up and down to our desired floors. To make matters worse the AC did not work. We were lucky enough to get a fan, but that was only good for when you stood or laid directly in front of it. Overall the staff was nice and food was good.
Stayed 3 nights in Jul 2024

2/10 Terrible

Helen Howey

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We had booked to stay in the altitude tower. When we arrived, we were told that the altitude tower was closed due to lack of AC. The tower has been closed for three days and the hotel did not notify us ahead of time that we would not be able to stay in the altitude tower, which we had paid extra money For those amenities. They offered us another room which we previewed and it was very hot smelled bad and was very dirty. They gave us another room which they said was an upgrade and it did not even have any lamps in it, The AC was also not working in this part of the hotel. When we went to speak with the management about it, they lied and said that the AC was working and that it would be cooler in a little while. We spent one night with the windows open, and the air conditioner was never working. when we went to check out the next morning, the dayshift told us that the AC in that part of the hotel had also been out for three days and probably would not be working for another four or five days since they did not know what was wrong with it. Expedia should not book anyone at this hotel due to the condition of the non-upgraded rooms, the staff who do not tell the truth to the customers, and the fact that they did not notify us ahead of time that the AC was not working in the resort.
Stayed 8 nights in Jul 2024

2/10 Terrible

Shenaya

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
NEED TO FIX AIR CONDITIONING IN ENTIRE KRYSYAL GRAND BUILDING . ALTITUDE BUILDING IS CLOSED AND WE WASNT INFORMED PRIOR TO CHECK IN AND WAS FORCED TO STAY IN THE GRAND BUILDING
Stayed 3 nights in Jul 2024

2/10 Terrible

Lorena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the resort & almost instantly noticed of how absolutely hot it was when we walked in, we were greeted by a nice man & led us to the check in counter, everyone in there was soaking in sweat and there were small standing fans here & there. We were going through checkin, almost done when at the end he notifies us that "by the way we have no a/c throughout the resort, and don't know when it'll start working" according to him it was only a few days that it hadn't been working. He said we are moving all of our reservations to the main tower that has some what of a/c, we asked if we could go up to the room to see exactly how hot it was before we checked in. The room was horribly hot, mind you it's July in Cancun, so it was extremely hot & humid. I asked why no one had notified us about this prior to our arrival & he said they didn't because they didn't have our booking information since we had booked through expedia! So according to them they had no email no nothing, but when i went in to checkin they had everything. We later asked an employee if he could tell us how long they hadn't had a/c & he said that they were lying to us at the counter about the time frame of which they didn't have any. He said they hadn't had a/c since tropical storm beryl had hit & there was not really a specific time of when it would be fixed. The man at the counter even told us, oh it's really not that bad at night you can just open the balcony doors to let the air in. It was horrible
Stayed 4 nights in Jul 2024

2/10 Terrible

derik

Travelled with family
Liked: Staff & service, amenities
Did not have opportunity to stay in the Altitude resort due to the air conditioning being out and it was a total inconvenience of having to downgrade and still deal with air conditioning not working either in the grand resort.
Stayed 3 nights in Jul 2024

2/10 Terrible

Laquanda Tanisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Emad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t check us in the Altitude building. The Krystal Grant was not clean, the AC was not working, the staff was not willing to help and give the attitude of we don’t care about the guest at all. We have to wait for 15 mins for the elevator, they shut down 2 elevators out of 4. I will never go back to that hotel and I am requesting a refund for the difference between the 2 building.
Stayed 7 nights in Jul 2024

2/10 Terrible

Marcelo

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No ac in the building or rooms. Have to make dinner reservations for everything but app wouldn’t allow you to
Stayed 6 nights in Jul 2024

10/10 Excellent

Dorothee

Travelled with partner
The staff was really nice. The elevators weren’t enough…
Stayed 4 nights in Jul 2024

4/10 Poor

Eduardo

Disliked: Room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Yelena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024