Paradisus Playa del Carmen – Riviera Maya - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

5 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Hot tub

All-inclusive

Explore the area

5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

Punta Esmeralda Beach
12 min walk
Playa 88
19 min walk
Mamitas Beach
5 min drive
Playa Del Carmen, Quintana Roo (PCM)
13 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Family Concierge Junior Suite SwimUp

58 sq m
Sleeps 3
2 Queen Beds OR 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite SwimUp

78 sq m
Sleeps 5
2 Queen Beds

Master Suite Nature View

106 sq m
Sleeps 4
1 King Bed

Family Concierge Master Suite SwimUp

106 sq m
Sleeps 4
1 King Bed

Junior Suite (Nature View)

63 sq m
Sleeps 4
2 Queen Beds OR 1 King Bed

Family Concierge Suite Nature View

78 sq m
Sleeps 5
2 Queen Beds

Roulette Room Playa del Carmen or La Perla

58 sq m
Sleeps 3
1 King Bed OR 2 Queen Beds

Family Concierge Junior Suite Nature View

58 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Two Bedroom Master Suite

184 sq m
Sleeps 10
2 Queen Beds

Family Concierge Master Suite Nature View

106 sq m
Sleeps 3
1 King Bed

Suite (Nature View)

78 sq m
Sleeps 5
2 Queen Beds

Similar properties

Pool

Hot tub

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luxury property on the beach, with 5 outdoor swimming pools

Catch some rays at the beach or spend the day relaxing at Paradisus Playa del Carmen – Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas and free self parking, plus 5 outdoor pools.

Free WiFi
Free self parking
Drinking and dining options include 13 restaurants, a coffee shop, a beach bar, and a swim-up bar
Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
Indulge with body scrubs, body wraps, or facials at Yhi Spa
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym, a sauna, and yoga classes
Guests have great things to say about the helpful staff and the beach
6 minutes by car from Quinta Avenida and 6 minutes from Quinta Alegría Shopping Mall

Some rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this property measures 25005 square feet (2323 square meters) and includes a conference center. A children's pool, a health club, and a spa tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

Sal Steak Cave - Onsite fine-dining restaurant.

Capella - Onsite family restaurant. Open daily.

Kanna Beach Club - Onsite bar. Open daily.

The Lunch Box - Onsite restaurant. Open daily.

Tori - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

24-hour room service

Lessons/classes/games

Bartending

Cooking

Dancing

Entertainment

Onsite entertainment and activities

Onsite live performances

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site

Food and drink

13 restaurants and 1 coffee shop/cafe
16 bars/lounges, 1 beach bar and 1 swim-up bar
Room service available
Coffee/tea in a common area

Restaurants on site

Sal Steak Cave
Capella
Kanna Beach Club
The Lunch Box
Tori

Things to do

5 outdoor pools
Fitness classes
Arcade/games room
Children's pool
Free water park access
Full-service spa
Health club
Pilates classes
Playground
Sauna
Shopping
A hot tub
Yoga classes

Family friendly

5 outdoor pools
Arcade/games room
Children's games
Children's pool
Children's toys
DVD player
Free children's club
Free water park access
Laundry facilities
Playground
Snack bar/deli
Water slide

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre (25005 square feet of space)
Meeting rooms

Outdoors

Beach umbrellas
Beachfront location
Dock
Outdoor entertainment area
Outdoor furniture
Pool sunloungers
Pool umbrellas

Spa

Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Spa open daily

Accessibility

Lift

Beach towels
Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Down duvet
Premium bedding

Bathroom

Bath or shower
Designer toiletries
Hairdryer
Rainfall showerhead
Towels

Entertainment

50-inch flat-screen TV
TV channels
DVD player

Food and drink

Minibar

Access via exterior corridors
Desk
Iron/ironing board
Phone
Safe
Slippers
Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

An early check-in fee will be charged

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: MXN 33 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards; cash is not accepted

Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

Julane

Travelled with family

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel and lots of fun activities for the kids. Good food options. Courteous staff.

Stayed 6 nights in Aug 2024

10/10 Excellent

Luis Robert, Brooklyn

Travelled with family and small children

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Aug 2024

10/10 Excellent

Efrain

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful hotel, friendly people and good restaurants.

Stayed 7 nights in Aug 2024

10/10 Excellent

Ysaura

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Aug 2024

10/10 Excellent

Lizzette

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in May 2024

8/10 Good

Mayra Y, Whiting

Travelled with family and small children

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great family friendly resort. Rooms were very clean and well kept. The pools were also kept clean and it was not too crowded when we went in August. The swim up bar service was speedy and friendly. The restaurant by the pool, Celsius, was the best restaurant on the family side of the resort. The other restaurants were not good and the food was bland and flavorless.

Stayed 4 nights in Aug 2024

8/10 Good

Marisol

13 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The property was beautiful and the help was amazing. The food areas are a hit and miss.

Stayed 4 nights in Aug 2024

4/10 Poor

Ron

Travelled with family

12 Aug 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

No good

The room wasn’t clean properly and very old

Stayed 5 nights in Aug 2024

8/10 Good

Gloria

Travelled with family

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Family friendly. Kids loved the ice cream parlor. Pools were great. The Waterpark was the best attraction for kids. Quality of food on the family side of resort was just ok. Was not impressed with the food.

Stayed 4 nights in Aug 2024

4/10 Poor

Vincent, Saint Laurent

8 Aug 2024

Stayed 6 nights in Jul 2024

10/10 Excellent

Stephanie, Maspeth

3 Aug 2024

Stayed 5 nights in Jun 2024

10/10 Excellent

Humberto, Carmel

Travelled with family

2 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Splendid resort

Stayed 7 nights in Jul 2024

6/10 Okay

Anca E

Travelled with family, Travelled with group

2 Aug 2024

Liked: Cleanliness, staff & service, amenities

Pros: The hotel was clean , room updated , clean with good AC . Staff nice and helpful . Beautiful beach access . Plenty of pool space with some rooms direct balcony access directly in the pool . The family section has a water park for kids . When you book make sure you chose the right package - adults only or family - it is not clearly specified in the Expedia listing - However, the cons are : buffet food hit or miss - usually dinner pretty limited and not great tasting . Breakfast and lunch decent . Absolutely impossible to book other restaurants for larger than 4 people until after 930 PM . At check in they are trying to sell “ concierge “ service to assist with booking restaurant reservations and other small perks but definitely not worth the price . Is almost like they are intentionally make it so difficult to book on your own so they can force you into getting concierge package . The entertainment in the adult side VERY limited . One bar with karaoke and that’s about it . One night they had a “ Mexican celebration “ event with good food and entertainment but otherwise pretty boring at night .

Stayed 8 nights in Jul 2024

8/10 Good

Anthony, Brooklyn

Travelled with family and small children

30 Jul 2024

Liked: Staff & service, amenities, property conditions & facilities

Grounds are beautiful. Staff is friendly and eager to help. Could be cleaner. Food quality at restaurants sub par. Buffet was better.

Stayed 4 nights in Jul 2024

6/10 Okay

Hanife

Travelled with family and small children

29 Jul 2024

Liked: Staff & service, amenities, property conditions & facilities

Overall my family had a good time. There were too many limitations. Lots of restaurants were adult only and difficult to get a reservation for. Lots of areas where you need to be exclusive members to go into. I saw a cockroach crawling near food at the buffet, as well as flies on the food. I wish there were more indoor options for kids to get a break from the heat. There needs to be more options to grab quick and healthy snacks for kids not only a sit down buffet.

Stayed 7 nights in Jul 2024

10/10 Excellent

Kimberly

28 Jul 2024

Stayed 4 nights in Jul 2024

10/10 Excellent

Veronica

28 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Loved everything! Everyone so caring and nice making the experience enjoyable

Stayed 5 nights in Jul 2024

10/10 Excellent

Peter Bernard

Travelled with family and small children

26 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent food choices. Something for everyone. Water Park for kids and kids club tip the scales as one of the top choices for children’s activities.

Stayed 4 nights in Jul 2024

8/10 Good

Nikoo, Irvine

25 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jul 2024

4/10 Poor

Dharmesh

Travelled with family and small children

24 Jul 2024

Liked: Staff & service

Disliked: Amenities

Ive been to different parts of Mexico many times over the last 15 years, but out of all the resorts Ive stayed at over those years this is probably the worst. The hotel itself is okay, the layout of the hotel is TERRIBLE! It's like a damn maze. You would think they would have more signage around the property guiding the guests on where restaurants and bars are and how to get to different rooms. I felt like I walked miles just because I couldn't find places. One night I had to go get medicine from a family members room and I texted them that I'll come to their room to get it, well 20 minutes later I gave up. The food here was the WORST out of any other resort/hotel we have stayed at. When you go on a vacation you look forward to food and drinks, this place missed on both! The staff wasn't bad, most of them were nice. I just feel like for what I paid I didn't get my moneys worth, I would not recommend this place to anyone.

Stayed 4 nights in Jul 2024

10/10 Excellent

edi

22 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Exclent

Stayed 4 nights in Jul 2024

6/10 Okay

Anthony

Travelled with family and small children

21 Jul 2024

Liked: Cleanliness, staff & service, amenities

Falsely advertised queen sized beds. They were full sized beds which made for terrible sleep for 4 people. I messaged the concierge who had messaged me regarding check in (Eduardo). He read my message and never replied to me. Ac was also not good. We were never fully cool enough to sleep well in the room.

Stayed 5 nights in Jul 2024