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Emporio Cancun Optional All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Emporio Cancun Optional All Inclusive

Aerial view
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Standard Room
3 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • All-inclusive
  • Gym
  • Room service

Explore the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Maya Museum of Cancun
    1 min walk
  • Iberostar Cancun Golf Course
    7 min walk
  • Oasis Arena
    9 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    16 min drive

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Partial Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

  • 35 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Occidental Costa Cancún All Inclusive

Pool
Breakfast included
All-inclusive
Spa
3.9 out of 5, Good, (2339)
The price is €198
for 1 night
includes taxes & fees
17 Dec - 18 Dec
Occidental Costa Cancún All Inclusive

About this property

Emporio Cancun Optional All Inclusive

Beachfront resort with calming spa services
At Emporio Cancun Optional All Inclusive, hit the beach, dine onsite at CúA Culinary Artisans, or enjoy a drink at one of the resort's 2 poolside bars.
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Our customers tell us they can't get enough of Emporio Cancun Optional All Inclusive's great beach location. During your stay, you're just a quick walk from Iberostar Cancun Golf Course. Features include free self parking, plus 3 restaurants and 2 poolside bars.
  • Free self parking
  • Enjoy international cuisine with ocean views at CúA Culinary Artisans, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a playground, and bike rentals
  • Guests have great things to say about the pool and the helpful staff
  • 7 minutes by foot from Iberostar Cancun Golf Course and a 4-minute drive from Delfines Beach
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Emporio Cancun Optional All Inclusive offers its guests a children's pool, an outdoor pool, a waterslide, and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have WiFi for a fee.

Event space at this resort measures 8288 square feet (770 square meters) and includes conference space. Spa services, a terrace, and an arcade/game room are also featured at Emporio Cancun Optional All Inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 0 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 0 per day)

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 495 for adults and MXN 320 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 1 swim-up bar and 1 bar
  • Room service available

Restaurants on site

  • CúA Culinary Artisans
  • Bacoli Trattoria
  • Sunset Grill
  • Legacy Room

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa services

Family friendly

  • Arcade/games room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Conference space (8288 square feet)
  • Meeting rooms - 5

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Cancun Optional All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 693 out of 1448 reviews" "
Rating 8 - Good. 314 out of 1448 reviews" "
Rating 6 - Okay. 182 out of 1448 reviews" "
Rating 4 - Poor. 112 out of 1448 reviews" "
Rating 2 - Terrible. 147 out of 1448 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Bianca

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
My personal experience
The air conditioning doesn’t work. Also there was a leakage in the room , we had an in incident and they didn’t care. They don’t have anywhere in the website about the all inclusive , not being all inclusive that they charge $300 pesos additional to order from your room. Poor service from the concierge .
Stayed 2 nights in Sep 2024

4/10 Poor

Lietter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Paige

Stayed 6 nights in Aug 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 4 nights in Aug 2024

8/10 Good

Areli

Stayed 3 nights in Aug 2024

10/10 Excellent

jose

Stayed 3 nights in Aug 2024

4/10 Poor

Oscarlin

Disliked: Cleanliness, staff & service, amenities
When you make the reservation make sure is all inclusive because I pay a lot for two nights and didn’t include food
Stayed 2 nights in Aug 2024

10/10 Excellent

Aichatou

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time at Emporio. The staff was friendly and made check-in easy. My room was clean, comfortable, and had a beautiful view. The pool area was well-maintained. The food wasn’t all that. The location was perfect, close to the beach and local spots. I highly recommend this hotel!
Stayed 3 nights in Aug 2024

8/10 Good

Reagan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean.
Stayed 1 night in Aug 2024

10/10 Excellent

Sanaa

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice birthday get away
Stayed 4 nights in Aug 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious with an updated bathroom including tub and a full array of amenities. Only cards are accepted at pool bar which is a bit annoying but otherwise a great place for 2nts.
Stayed 2 nights in Aug 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un excelente hotel el servicio es excelente realmente lo recomiendo.
Stayed 4 nights in Aug 2024

6/10 Okay

Nidia

Travelled with family
Liked: Cleanliness, staff & service
I do not recommend this hotel. It is not really an ALL. Inclusive hotel since they charge you (must pay with credit or debit card, no cash) many items separately like gelato, specialty coffees etc.. there is also a “service fee” if you order room service. They also charge an “environmental fee” at check in. Also, we were not able to book a reservation at any of 2 the main restaurants since they were already fully booked when we arrived at the hotel around 3 pm so we ended up dinning at the only restaurant left with buffet style dining, very informal and with a limited food selection The next morning we woke up to the hammering noise of the construcción near our room @ 8 am on a Saturday! Oh and the pools were on half full, terrible The only pro was the beautiful uncrowned beach
Stayed 1 night in Aug 2024

6/10 Okay

ELIZA

Travelled with group
Staff is very unfriendly to non- Spanish speakers, room service was horrible they take over 2 hours to bring food your food. If an item was missing they promised to return and never did come back.
Stayed 3 nights in Aug 2024

6/10 Okay

MONICA

Disliked: Cleanliness
Lobby was extremely hot, no AC or fans. when we arrived the receptionist that checked us in wasn't very friendly and looked as if she was in a bad mood. when we got to our room the bathroom was dirty and toilet had pubic hair and it was not cleaned. good thing i travel with travel size cleaning products, shower was also dirty and the desk chair had mold, we had to remind them several times to remove the chair because my daughter has asthma. the vents were full of dust mites and we also had to clean that ourselves. food was not good at all and especially at CUA, it was so hot in there that it was just so uncomfortable to even try and enjoy our food. Not to mention the "aguas frescas" weren't even fresh, they were powdered. Hotel looked much prettier in pictures. i dont thing ill be recommending this hotel to anyone.
Stayed 4 nights in Jul 2024

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is so amazing and professional. They were always one step beyond. Specially Daisy at the Restaurant.
Stayed 4 nights in Aug 2024

8/10 Good

Deisy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Aug 2024

2/10 Terrible

Gerard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Natanael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally awesome! No complaints! Described as a family resort, but it does have an adults only pool/bar section. You hardly ever even see the kids/families. Lots of great night entertainment, dancers, singers etc.
Stayed 5 nights in Aug 2024

8/10 Good

janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay! The staff is very friendly. Had breakfast Cua and few things from snack bar by the pool, food at those 2 places were good 👍 the rooms were nice!
Stayed 8 nights in Jul 2024

8/10 Good

MICHELLE, Houston

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Aug 2024

10/10 Excellent

Eliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort! Second time coming back! One of the better priced resorts in Cancun and it’s beautiful!
Stayed 3 nights in Aug 2024

2/10 Terrible

Tamika

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was awful! First off it took me 1 whole hour to check in! Got to the room and it smelled like mildew. The floor was dirty had sand on it and the comforter was not clean either. I called the front desk and they politely moved me to another room which was not any better but the smell was not as bad. I reserved a swim up room thinking it would just be for me and my husband and kinda secluded from others but to find out others were in the swim up pool with there kids! The pool was dirty full of sand as well. The swim up bar was only opened on one side of the bar. The waiter advised the side we were sitting on was closed. Tried getting sleep after 1am and all we heard was yelling and hollering until 2-3am every night while we were there! The food was horrible, the drinks were not strong this hotel ruined my entire trip! I will never stay here again!
Stayed 3 nights in Aug 2024