The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

All-inclusive

Pool

Hot tub

Spa

Breakfast available

Explore the area

1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

Quinta Avenida
1 min walk
Mamitas Beach
3 min walk
Playa del Carmen Main Beach
3 min walk
Playa Del Carmen, Quintana Roo (PCM)
8 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Deluxe Junior Suite, Partial Ocean View

44.82 sq m
Partial ocean view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Deluxe Junior Suite, 2 Queen Beds

44.82 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Deluxe Junior Suite, Work & Play

44.82 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Grand Master Suite

137.37 sq m
Sleeps 2
1 King Bed

Deluxe Junior Suite, City View

44.82 sq m
City view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Grand Master Suite, Partial Ocean View

137.37 sq m
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite, 1 King Bed

44.82 sq m
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Luxurious Master Suite

100.2 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

All-inclusive

Spa

Free WiFi

for 1 night

includes taxes & fees

7 Dec - 8 Dec

Pool

All-inclusive

Spa

Parking included

for 1 night

includes taxes & fees

7 Dec - 8 Dec

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only Playa del Carmen hotel in Downtown Playa del Carmen with 3 restaurants

3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar. Housekeeping is available on request.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, free valet parking, and 3 restaurants are available.

Free WiFi
Free valet parking and self parking
The 3 restaurants, poolside bar, and 2 bars/lounges offer choices for drinking and dining
Buffet breakfast served daily for a fee
Take a swim in the outdoor pool or soak in the spa tub
Treat yourself to aromatherapy, body treatments, or massages at Okom
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Guests really like the accommodations for the cleanliness and spaciousness
Steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach

Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

28 - Onsite buffet restaurant.

Asiatico - Onsite fine-dining restaurant. Open select days.

Cachito - Onsite fine-dining restaurant. Open select days.

Lobby bar - Onsite bar. Open daily.

Roof 28 - Onsite rooftop bar. Open daily.

All-inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 10 per person
3 restaurants
2 bars/lounges and 1 poolside bar

Restaurants on site

28
Asiatico
Cachito
Lobby bar
Roof 28

Things to do

Bike parking
Bike storage
Billiards/pool table
Fitness centre
Full-service spa
Outdoor pool
Sauna
A hot tub
Steam room
Yoga classes

Conveniences

Lift
Front-desk safe
Gift shop/newsstand
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Pool sunloungers
Pool umbrellas
Rooftop terrace

Spa

4 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible shuttle
Lift
Lift door width (centimetres): 122
Front entrance ramp
Handrails in stairwells
Stairwell handrail height (centimetres): 160
Pool hoist on site
Step-free path to entrance
Tile flooring in room
Valet for wheelchair-equipped vehicle
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
5 on-site accessible parking spaces
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 90
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible (may have limits)
Wheelchairs available on site

At least 80% of lighting from LEDs
Beach towels
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Romance packages available
Vegan dining options
Vegetarian dining options
Water dispenser

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Pillow-top mattress
Premium bedding

Bathroom

Dressing gowns
Eco-friendly toiletries
Hairdryer
Rainfall showerhead
Towels

Entertainment

50-inch flat-screen TV
TV channels
iPod dock

Food and drink

Coffee/tea maker
Microwave

Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Free local calls
Iron/ironing board
LED light bulbs
Phone
Safe
Separate sitting area
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 1.75 per accommodation, per night
Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property uses eco-friendly cleaning products

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Inclusive Adults

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen

All-inclusive property The Reef 28 All Inclusive - Adults Only

The Reef 28 All Inclusive - Adults Only Playa del Carmen

The Reef 28 All Inclusive Adults Only

Reef 28 All Suites Gourmet All Inclusive Adults

The Reef 28 All Inclusive Adults Only

The Reef 28 Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

8.6

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Okay

Teena

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was very humid throughout the hotel..

Stayed 3 nights in Aug 2024

10/10 Excellent

Damion

Travelled with partner

24 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful hotel and area Would definitely go back there

Stayed 4 nights in Aug 2024

8/10 Good

David, Austin

Travelled with partner

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

For the price point, this place is superb!! It would be difficult to find an all inclusive, two bedroom suite with in room Jacuzzi and access to two sister resorts for this price. Staff is excellent. Food is presented exceptionally, however they clearly use cheap quality products so the taste is not as refined as expected. Definitely pay the 300 MXN for two hours in the spa. It's well worth it.

Stayed 3 nights in Aug 2024

6/10 Okay

Cisco, Euless

20 Aug 2024

Liked: Cleanliness, property conditions & facilities

Not the same as it was a few years ago, the sister resorts were free to access, and now charge a fee to enter. Room was only cleaned once on a 3 night stay, other than that, everything else was good. I'd probably find else where to stay next time.

Stayed 3 nights in Aug 2024

10/10 Excellent

Vahe

Travelled with partner

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place with great amenities!! Very friendly crew. Overall worth the trip!!

Stayed 5 nights in Aug 2024

10/10 Excellent

Dianne Stephanie

Travelled with partner

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love this hotel

Stayed 6 nights in Aug 2024

2/10 Terrible

Yaron

Travelled with partner

16 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Name off the hotel and location

Stayed 2 nights in Aug 2024

10/10 Excellent

Shysay Demi

15 Aug 2024

Amazing , I loved the whole experience.

Stayed 3 nights in Aug 2024

10/10 Excellent

Pete

Travelled with group

14 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Minutes away from everything.

Stayed 4 nights in Aug 2024

10/10 Excellent

Jose, Kennesaw

Travelled with partner

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff and customer service

Stayed 3 nights in Aug 2024

10/10 Excellent

Ana

Travelled with family

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The

Stayed 8 nights in Aug 2024

10/10 Excellent

Jeffrey

Travelled with partner

10 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I called ahead because it was our honeymoon. They went above and beyond. My bride (a local woman) was absolutely blown away. Thank you so much for everything. We’ll be back some anniversary or another.

Stayed 1 night in Aug 2024

8/10 Good

Leticia

Travelled with family

6 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The pool was nice and the staff was kool.

Stayed 3 nights in Aug 2024

8/10 Good

Jackeline

5 Aug 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Traci Michelle

4 Aug 2024

Stayed 5 nights in Jul 2024

2/10 Terrible

Simona Elena

Travelled with family

4 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

N/A

Stayed 4 nights in Jul 2024

8/10 Good

Gloria

Travelled with partner

1 Aug 2024

Liked: Cleanliness, staff & service

Our experience wat great! Staff was very attentive and accommodating, rooms were spacious and clean! I was greeted with a mimosa and had bottles of champagne in our room! Food was excellent especially the roof top bar!

Stayed 4 nights in Jul 2024

10/10 Excellent

rashida zenobia

Travelled with family

1 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I reallyyyyy enjoyed the Suite. They upgraded me OMGGGG!!! I was truly flattered and shocked. I’ll never stay in a regular room again lol. It was like an apartment. The location is perfect for food, shopping and the beach. The food was “meh” but the service and kindness of staff MORE than made up for that. The bass music on the roof is loud but not intolerable. I already told my family that this property is a 10/10 luxury experience. I would most definitely recommend Reef 28 AND stay here and ONLY here when I come back. Thank you.

Stayed 3 nights in Jul 2024

10/10 Excellent

Marisol

Travelled with group

1 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Hotel was amazing, the Mexican restaurant it was the best, service great our overall experience very nice 😍

Stayed 5 nights in Jul 2024

10/10 Excellent

Ashleigh

Travelled with group

31 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A bit noisy but everyone was having a good time so it’s understandable. I would stay here again

Stayed 8 nights in Jul 2024

2/10 Terrible

Ayala

Travelled with partner

30 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is horrible!!! I took the suite room No ocean view instead of that buildings ,food small from the dining room No activity The beach is two blocks from the hotel The food is very basic not Something special... The breakfast limitede The dinner, when you arrive to the dinner they'll tell to wait 50 min, by the end we went to eat dinner I would not come and recommend again this hotel.

Stayed 3 nights in Jul 2024

10/10 Excellent

Shayna

29 Jul 2024

Stayed 1 night in Jul 2024

2/10 Terrible

Laura, Schertz

Travelled with partner

29 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Arrived rented, Master suite I was placed in a Junior suite no air condition talk to manager he ended Moving me and my wife to a sister resort after paying for adults only ended up in a family resort

Stayed 8 nights in Jun 2024

6/10 Okay

Allysa

Travelled with partner

29 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel was aesthetically pleasing, and the staff was kind. While my stay wasn't exceptional, it wasn't a bad experience either. The location was fantastic, with many shopping options, restaurants, bars, and convenience stores nearby. Our room was nice, and housekeeping cleaned every day, which has become rare since COVID. The rooftop offered a beautiful view, and I loved that the pool was heated at night. However, there were several downsides. The lobby and elevators were uncomfortably hot, and the hotel really needs to address this. Although our room was nice, it faced an old grass wall, and the bed pillows were extremely hard. The food quality was lacking, except for the Asian restaurant. The all-inclusive system was inconvenient, requiring us to sit down and order each dish, which took a long time. They only offered one buffet-style meal (breakfast), which I found odd. There were no vegan options and absolutely no options for guests who don't eat pork, so my husband struggled with that all week. Additionally, there was no room service, which was disappointing, and I often felt unsatisfied. Every drink I ordered was not good, and many bartenders did not fully understand English, so I had to go elsewhere for a drink, which was a bummer. While the rooftop was nice, it only had one pool and two warm jacuzzis, leading to overcrowding. Overall, there were some positive aspects of the stay, but several areas need improvements. I would only stay here again if improved.

Stayed 3 nights in Jul 2024