Waldorf Astoria Cancun

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Pool

Bar

Parking available

Pet-friendly

Breakfast available

Room service

Explore the area

Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580

Arrecife de Puerto Morelos National Park
‪1 min walk‬
Xoximilco
‪11 min drive‬
Moon Palace Golf Club
‪13 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪18 min drive‬

Room options

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Partial Ocean View

Exceptional

63 sq m
Partial ocean view
Sleeps 4
2 Queen Beds

Presidential Suite, 1 Bedroom

156 sq m
Sea view
Sleeps 6
1 King Bed

Suite, 1 King Bed, Ocean View (Parlor)

156 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Ocean View (Parlor)

156 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Ocean View

Exceptional

63 sq m
Ocean view
Sleeps 3
1 King Bed

2 Bedroom Ocean Front

Exceptional

Sea view
Sleeps 6
1 King Bed and 2 Queen Beds

Room, 2 Queen Beds, Oceanfront (Swim up)

63 sq m
Partial ocean view
Sleeps 4
2 Queen Beds

Suite, 1 King Bed, Oceanfront

96 sq m
Sea view
Sleeps 3
1 King Bed

Suite, 2 Bedrooms, Oceanfront

Sea view
Sleeps 6
1 King Bed

Room, 2 Queen Beds, Ocean View

Exceptional

63 sq m
Ocean view
Sleeps 4
2 Queen Beds

Suite, Oceanfront (Master Suite, Swim up)

Sea view
Sleeps 6
2 Queen Beds

55-inch flat-screen TV with satellite channels

Suite, Oceanfront (Master Suite, Swim up)

156 sq m
Partial ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Oceanfront (Swim up)

63 sq m
Partial ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Partial Ocean View

63 sq m
Partial ocean view
Sleeps 3
1 King Bed

Suite, 1 King Bed (Amai)

Sleeps 6
1 King Bed

Suite, 1 King Bed (Riviera)

Sleeps 10
1 King Bed

Room, 1 King Bed, Accessible (Roll In Shower)

63 sq m
Sea view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Accessible (Roll In Shower)

63 sq m
Sea view
Sleeps 4
2 Queen Beds

Suite, 2 Queen Beds, Oceanfront

96 sq m
Sea view
Sleeps 4
2 Queen Beds

Similar properties

On private beach

Pool

Spa

Pet-friendly

for 1 room

includes taxes & fees

1 Feb - 2 Feb

About this property

Luxury resort on the beach, with 2 outdoor pools

Catch some rays at the beach or spend the day relaxing at Waldorf Astoria Cancun's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.

Waldorf Astoria Cancun offers 173 accommodations with private plunge pools and safes. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Cancun resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Our customers tell us they can't get enough of the helpful staff at Waldorf Astoria Cancun. During your stay, you're just a quick walk from Arrecife de Puerto Morelos National Park. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 3 restaurants. This property offers pet-friendly amenities like food and water bowls.

Free WiFi (speed: 50+ Mbps)
The 3 restaurants, poolside bar, and 2 bars/lounges offer choices for drinking and dining
Cooked-to-order breakfast served daily for a fee
Valet parking and self parking available for a fee
Take a swim in the 2 outdoor pools
Treat yourself to body treatments, body scrubs, or body wraps at the spa
Amenities include a business center, 5 meeting rooms, and a conference center
Onsite recreation includes a 24-hour gym, a steam room, and fitness classes
Steps from Arrecife de Puerto Morelos National Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Waldorf Astoria Cancun offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a 24-hour fitness center. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business center and 5 meeting rooms. The luxury Waldorf Astoria Cancun also features concierge services, 24-hour room service, and an ATM. For a fee, parking is available.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Waldorf Astoria Cancun has 3 restaurants on site.

24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (MXN 20 per night)
Valet parking on site (MXN 28 per night)

Food and drink

Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: MXN 700-1400 for adults and MXN 350-1400 for children
3 restaurants
2 bars/lounges and 1 poolside bar
24-hour room service

Things to do

24-hour fitness centre
2 outdoor pools
Fitness classes
Full-service spa
Steam room
Yoga classes

Family friendly

2 outdoor pools
Free cots/infant beds

Conveniences

ATM/banking services
Banquet hall
Lift

Guest services

24-hour front desk
Concierge services
Daily housekeeping

Business services

Business centre
Conference centre
Meeting rooms - 5

Outdoors

Beachfront location
Firepit
Outdoor furniture

Spa

Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Spa open daily

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille signage
Lift
Lift door width (centimetres): 119
Hand-held shower head
Handrails in stairwells
Stairwell handrail height (centimetres): 91
Height-adjustable showerhead
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 81
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Heating (climate-controlled)

Bathroom

Private bathroom
Shower
Towels

Entertainment

55-inch flat-screen TV
Satellite channels

Connecting rooms available
Free local calls
Iron/ironing board
Phone
Private plunge pool
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
Only dogs are allowed
Maximum 2 (weight limit: 51 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children
Self parking fee: MXN 20 per night
Valet parking fee: MXN 28 per night
Pet fee: MXN 1500 per accommodation, per day plus MXN 1000 one-time cleaning fee
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a security system

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Waldorf Astoria Cancun Resort

Waldorf Astoria Cancun Cancun

Waldorf Astoria Cancun Resort Cancun

Waldorf Astoria Cancun Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

Emer

Travelled with family

15 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The ambience was perfect. The staff were courteous and attentive. The overall experience is awesome!

Stayed 3 nights in Oct 2024

10/10 Excellent

Byron, Miami

Travelled with partner

13 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely beautiful part property in a newly developed portion of the beach. It is extremely calm and tranquil and very relaxing. The staff here is amazing and bend over backwards to make you feel comfortable and address you ever need before you even think of it. It is a wonderful place for a relaxing vacation and I hope to come back soon.

Stayed 2 nights in Oct 2024

10/10 Excellent

DeeAnn

7 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

5 star service and stay as expected. Did not disappoint.

Stayed 4 nights in Oct 2024

10/10 Excellent

Judith, Frederick

1 Oct 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Caitlyn

19 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2024

10/10 Excellent

Tairsha

Travelled with group

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wow, this is an amazingly beautiful hotel! I love when a place looks just like the pictures. The warm browns and neutral tones filled every inch of the resort. The pool waters were so comfortablely warm that I truly didn't want to get out. People who love to watch the sunrise will be in awe of the view from their balcony. I always prefer modern style, so the room decor was grown and sexy. The staff were extremely pleasant and accommodating to all requests. Now for my favorite part - the FOOD. The pork belly tacos were the best pork tacos I'd ever had anywhere! I was literally so happy, smiling, and crying at the same time because they were that good. I'd take a bite and then sip this non-alcoholic drink they served and my taste buds went crazy. I hadn't had a food-gasm in a long time, but I sat back and enjoyed the ride.

Stayed 2 nights in Aug 2024

10/10 Excellent

M

4 Sept 2024

Liked: Cleanliness

Stayed 1 night in Aug 2024

8/10 Good

Ilse

29 Aug 2024

Liked: Cleanliness, property conditions & facilities

Stayed 2 nights in Aug 2024

10/10 Excellent

Candice

24 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

As a solo female traveler this was the best place in Cancun to stay and feel safe and taken care of. The place is stunning, quiet, relaxing. I received a tour when I arrived from my personal concierge. Daily I was asked if I needed anything. Before my excursion the bellman had a bag with a towel and water ready for me. My transportation would not come into the hotel entrance so the bellman took me and picked me up at the drop off location. The food was outstanding. The plunge pool outside on the balcony looks directly at the tranquil beach and was delightful! The Miami Vice drink was the best one I’ve ever had. The personal attention you receive here is off the charts. I will make this my go-to hotel from now on!

Stayed 4 nights in Aug 2024

10/10 Excellent

Sharon

Travelled with partner

15 Aug 2024

Liked: Staff & service, amenities, property conditions & facilities

I stayed. There was actually amazing. Just keep in mind that it’s farther from many places but it’s a great place to stay if you’re looking for the quiet

Stayed 3 nights in Aug 2024

10/10 Excellent

Damon

Travelled with family and small children

10 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Top notch all-around. Just be aware that it’s expensive on top of your room rate. Family of 4 will be spending $600/day on food and beverage. However, food was excellent too.

Stayed 7 nights in Aug 2024

10/10 Excellent

Craig E

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

PERFECT!!!!!!!! Jesus is the absolute BEST!!!!!! The Hotel & the rooms are beautiful & clean as well as the pool & the beach. The food is delicious. Could not ask for more.Thanks Waldorf staff for being so accommodating & friendly.

Stayed 4 nights in Aug 2024

10/10 Excellent

Steven

Travelled with family

16 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was absolutely wonderful!! Customer service was impeccable. Rooms and hotel were luxurious. Would definitely come back and recommend to others.

Stayed 4 nights in Jul 2024

10/10 Excellent

Carlos

13 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jul 2024

10/10 Excellent

Cynthia Garcia

Travelled with family and small children

12 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is amazing, if you’re looking for a place to relax and forget about everything. This is the place. The food is so delicious and everything is made to order fresh.

Stayed 5 nights in Jul 2024

10/10 Excellent

Arash

Travelled with family

8 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best hotel ever

Stayed 2 nights in Apr 2024

10/10 Excellent

Kyra

Travelled with family

4 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What made our trip special were the employees. The service was impeccable, but I feel like we could also have great conversations and learn a little bit about their culture and life, which is great when visiting a different country. Huge shout out to Jesus, who went above and beyond to accommodate all of our requests. He did it with great professionalism and always a smile.

Stayed 8 nights in Jun 2024

10/10 Excellent

Nicole

1 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property and great location. I enjoyed how quiet it was and peaceful for the ultimate relaxation get away.

Stayed 5 nights in May 2024

10/10 Excellent

Nikki

Travelled with partner

24 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property situated away from the hotel zone. Quiet, peaceful, relaxing and we didn’t have to fight over pool chairs. The staff was excellent and catered to our every need.

Stayed 5 nights in Apr 2024

10/10 Excellent

Carolina

13 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2024

10/10 Excellent

VISHAL N

6 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2024

10/10 Excellent

Ifeanyi

12 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Mar 2024

10/10 Excellent

Emily

4 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is beautiful and well appointed. I like that it doesn't feel too big and the pool is very relaxing. The spa and gym amenities are fantastic. The staff is so friendly. The rooms are gorgeous and well laid out. 10/10

Stayed 2 nights in Mar 2024

10/10 Excellent

Javier

Travelled with family

25 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Es extremadamente bella, tranquila para familias, muy limpio servicio impecable, pero también debes estar preparado para la parte económica porque es bien caro, los precios son bien altos

Stayed 2 nights in Feb 2024