Best Western Plough & Harrow Hotel

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Dates

February 2025

March 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Parking available

Breakfast available

Housekeeping

Free WiFi

Restaurant

Explore the area

135 Hagley Road, The Plough & Harrow/135, Birmingham, England, B16 8LS

Hagley Road
‪1 min walk‬
Broad Street
‪9 min walk‬
Birmingham Botanical Gardens
‪9 min walk‬
Birmingham (BHX)
‪28 min drive‬

Room options

Executive Room, Multiple Beds, Non Smoking

Sleeps 3
1 King Bed and 1 Twin Bed

Premium bedding, desk, laptop workspace, soundproofing

Deluxe Room, 1 Double Bed, Non Smoking

Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed, Non Smoking (With SofaBed)

35 sq m
Sleeps 4
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

35.3 sq m
Sleeps 2
2 Twin Beds

Superior Room, 1 Double Bed, Non Smoking

36 sq m
Sleeps 2
1 Double Bed

Suite, 1 King Bed, Non Smoking

66 sq m
Sleeps 2
1 King Bed

Standard Room, 1 Double Bed, Non Smoking

35 sq m
Sleeps 2
1 Double Bed

Similar properties

Breakfast included

Free WiFi

Air conditioning

Gym

for 1 room

includes taxes & fees

17 Feb - 18 Feb

About this property

Hotel with bars, a short walk to Broad Street

A restaurant, 2 bars/lounges, and a conference center are available at this hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Housekeeping is available on request.

Best Western Plough & Harrow Hotel offers 44 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Best Western Plough & Harrow Hotel. During your stay, you're just a quick walk from Broad Street. Enjoy features like free WiFi in public areas, plus 2 bars and a restaurant.

Free WiFi and wired Internet
Enjoy British cuisine and garden views while dining at Terrace Restaurant
English breakfast served daily for a fee
Self parking available for a fee
Services include a concierge, tour or ticket assistance, and luggage storage
9 minutes by foot from Broad Street and a 3-minute drive from University of Birmingham

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 2153 square feet (200 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Best Western Plough & Harrow Hotel. Parking is available for a fee.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Terrace Restaurant - Overlooking the garden, this restaurant specializes in British cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Beauforts Traditional Pub - This lobby lounge specializes in British cuisine. Open select days.

Languages

English, French, German, Italian, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Self parking on site (GBP 15.00 per night)
Wheelchair-accessible parking and van parking available

Food and drink

English breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 10.00 per person
1 restaurant
2 bars/lounges
Coffee/tea in a common area

Restaurants on site

Terrace Restaurant
Beauforts Traditional Pub

Family friendly

Soundproofed rooms

Conveniences

Banquet hall
Front-desk safe

Guest services

Concierge services
Daily housekeeping
Front desk (limited hours)
Luggage storage
Tour/ticket assistance
Wedding services

Business services

Business centre
Conference centre (2153 square feet of space)
Meeting rooms

Outdoors

Garden
Picnic area
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Handrails in stairwells
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchair-accessible (may have limits)

Romance packages available

Room amenities

Bedroom

Bed sheets
Heating (climate-controlled)
Premium bedding

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

32-inch LCD TV
Digital channels

Food and drink

Coffee/tea maker
Electric kettle

Connecting rooms available
Desk
Desk chair
Guidebooks/recommendations
Iron/ironing board
Laptop-friendly workspace
Local maps
Phone
Restaurant dining guide
Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:30 PM

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 10.00

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours

This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between December 22 and January 1.

The property is closed: Christmas Eve and Christmas Day.

Access methods

Front desk (limited hours)

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 10.00 per person
Self parking fee: GBP 15.00 per night
Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Plough Harrow Hotel Birmingham

Plough Harrow Birmingham

Plough Harrow Hotel

Plough Harrow Hotel Birmingham

Best Western Plough Harrow Hotel

Best Western Plough Harrow Birmingham

Best Western Plough Harrow

Best Western Plough & Harrow

Best Western Plough & Harrow Hotel Hotel

Best Western Plough & Harrow Hotel Birmingham

Best Western Plough & Harrow Hotel Hotel Birmingham

Best Western Plough & Harrow Hotel Reviews

8.0

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

4/10 Poor

Verified traveller

Travelled with family

3 Nov 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Honest review on one night stay

Just returned from 1 night stay. From the outside, and when being in reception it looks lovely... but then once in the room they are super outdated and in quite a poor state. The whole bedroom, bathroom ect was just really poor quality and obviously in desperate need of a revamp. Beds were like rocks, linen had marks. Breakfast was okay. Not much to say on that. Staff - reception lady was pleasant, but on checking in we waited for a man to appear for about 20 mins with 2 tired children who had been walking all day , without so much as a "sorry for your wait" We was then told by the man that we had to pay £10 for parking - was not aware of this and no idea what justifies this as the carpark was near empty. Wouldnt stay again.

Stayed 1 night in Nov 2024

10/10 Excellent

Luke

3 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

8/10 Good

Allistair

3 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

8/10 Good

Michael

Business traveller

23 Oct 2024

Liked: Staff & service, room comfort

A nice hotel - give it a go.

The staff were brilliant - very friendly and welcoming. The food in the evening was really good and excellent value for money. The bar was well presented with quality products. The room was decent and comfortable. The only let down was breakfast. I am sad to say in this review, in my experience, the breakfast was NOT (when I had it) value for money. The coffee machine sounded like it was on its last legs, coffee was weak, poor and undrinkable - I had to use the sachet of dried coffee to make a cup. There was no fruit juice - I was told 'we don't have orange juice', there was a bar with 200 bottles of it 20 feet away. The toaster didn't work well. Eggs appeared to have been cooked 30 minutes before and had gone hard and discoloured. The sausages were OK but, only OK. The rest of the buffet looked a bit cheap and thrown together. I would 100% still stay at this hotel again, because the previous night and overnight experience exceeded my expectations; and it was above par and value for money. However, I wouldn't have the breakfast as this was significantly subpar in my experience this week, which was a shame as everything else had been so good. I think the owners need to invest in a better breakfast offer or, don't offer it. Fruit juice from a wholesaler is less than £1 per carton for 10 or 12 servings, cook the eggs to order (you will not be throwing away inedible uneaten rubber), lease a new coffee machine. Small things make a big difference for your guests.

Stayed 1 night in Oct 2024

10/10 Excellent

chris

Business traveller

21 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value business trip

Fantastic room. Easy check in and good customer service. Only downside was the coffee wasn't great at breakfast.

Stayed 1 night in Oct 2024

8/10 Good

Linda

15 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Quaint old hotel but issues with heating.

The reception staff were helpful. My room was cold-the heating hardly came on. The lady in reception tried her best to sort it but the room was still cold. I then spoke to a maintenance guy who explained the issue and the room was warmer the following evening. Although it went off quite early and was cold again in the morning. No one explained that i needed to put a notice out if i wanted to have the room cleaned and restocked. Once i knew i did it the following day but the tea bags were still not replenished.

Stayed 3 nights in Oct 2024

8/10 Good

Lisa

Travelled with partner

11 Oct 2024

Liked: Cleanliness, staff & service, amenities

This hotel is located about a 20 mins walk to Broad Street and the Utilita Arena so ideal if going to an event there. Hotel is clean, the staff are very welcoming and helpful. Room was clean & comfortable. Breakfast was lovely, with plenty of choice - cooked breakfast, cereals, fruit, yoghurt, pastries & toast plus some other options available on the menu. The buffet was regularly replenished. Would consider staying again if we book tickets for an event in the future.

Stayed 1 night in Oct 2024

8/10 Good

Wayne

Business traveller

3 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Oct 2024

4/10 Poor

Michael

1 Oct 2024

Stayed 1 night in Sep 2024

2/10 Terrible

C

1 Oct 2024

Disliked: Staff & service, property conditions & facilities

Tired, in need of renovation. No heating

Terrible place. Tired and in need of renovation. The room was cold and there was a sign on the wall stating that you had to ring reception to turn on/the heating. I did this and was told they don't switch on the heating until October! We checked out immediately - waste of money and best avoided.

Stayed 1 night in Sep 2024

8/10 Good

Amy

Travelled with group

30 Sept 2024

Liked: Staff & service, property conditions & facilities

We loved that it was right near a Morrisons to get bits and bobs. All the staff were friendly and accommodating. It was about a 20-30 minute walk to New Street, with the weather we opted for Uber (both eats and rides) and the location was easy enough for drivers to locate. One staff member gave us one of our two nights for free as the tv wasn’t working in the room and we felt that was a really nice gesture that not many hotels would do. The door to our room was quite dodgy, you really had to slam it shut for it to actually shut and it would make a rather loud noise, we feared waking up the other hotel guests. The hotel room itself was pretty standard, with a lovely big window that let in plenty of light and had a nice view of the main hotel area, only real downside would be it gathered quite a bit of condensation, that could be because we didn’t have the heating on but it went away when we opened the window slightly.

Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Business traveller

29 Sept 2024

Liked: Staff & service

Disliked: Cleanliness

Stayed 5 nights in Sep 2024

8/10 Good

Jane

21 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Suzanne

Travelled with partner

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is an old beautiful building and full of charakter. Its got hystory, the famous author J R Tolken (Lord of the Rings) Stayed there. Very friendly and helpful staff and a very comfortable stay.

Stayed 1 night in Aug 2024

10/10 Excellent

Elizabeth

Travelled with family

24 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night stay

We recently stayed 1 night 2 adults & 1 5yo. On site parking, the hotel is full of character but the decor does look tired. The room we stayed in was a double and a sofabed, ensuite bathroom, lots of storage, again tired looking but was clean throughout. Breakfast was a buffet affair consisting of hot foods and a selection of cereals, fruits, yoghurt, pastries and breads which my 5yo loved. We chose this hotel mainly for its on site parking as well as a base for legoland and the sealife centre, yes it was a walk but thats our thing. Would we stay here again? yes 😊

Stayed 1 night in Aug 2024

8/10 Good

Andrea

Travelled with family and small children

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel has some lovely original features. Rooms do vary in style and comfort. We found all staff really welcoming and friendly. Stayed for breakfast this time with a good selection of hot and continental choice. Would stay again!

Stayed 1 night in Aug 2024

8/10 Good

John

Business traveller

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2024

10/10 Excellent

Mohammed

7 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

John

Business traveller

6 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

Ben

4 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

8/10 Good

Miss

21 Jul 2024

Liked: Cleanliness

Disliked: Staff & service

Stayed 2 nights in Jul 2024

4/10 Poor

Angela

17 Jul 2024

Disliked: Staff & service, property conditions & facilities

Outdated Furniture very unhygienic Bed uncomfortable Bar staff didn’t know how to pull a pint or make a shandy resulted in two bottles of beer and 30 minute wait as they didn’t know how to use the till Very frustrating Website showed a beautiful place Rooms are in what I could only describe as a prison block

Stayed 1 night in Jul 2024