Hilton Birmingham Metropole

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Dates

December 2024

January 2025

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub

Parking available

Bar

Explore the area

National Exhibition Centre, Birmingham, England, B40 1PP

Pendigo Lake
3 min walk
Executive Lounge
1 min walk
Air Rail Link Tram Stop
5 min drive
Birmingham (BHX)
7 min drive

Room options

Deluxe Penthouse

93 sq m
Sleeps 4
1 King Bed

Room, 1 Queen Bed, Accessible

25 sq m
Sleeps 2
1 Queen Bed

Room, 1 King Bed (Dinner By The Water Stay)

Sleeps 2
1 King Bed

Twin Room, 2 Single Beds

Sleeps 2
2 Twin Beds

Deluxe Suite, 1 King Bed

66 sq m
Sleeps 4
1 King Bed

Room, 1 King Bed

44 sq m
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Parking)

Sleeps 2
1 King Bed

Twin Room, 2 Double Beds

Sleeps 2
2 Double Beds

Deluxe Room, 1 King Bed (New Year Gala)

Sleeps 2
1 King Bed

Executive Room, 1 King Bed (Family)

Sleeps 4
1 King Bed

Executive Room, 1 King Bed

Sleeps 2
1 King Bed

Family Room, 1 King Bed

Sleeps 4
1 King Bed

Suite, 1 King Bed, Corner

Sleeps 4
1 King Bed

Junior Suite, 1 King Bed, Business Lounge Access

Sleeps 4
1 King Bed

Single Room, 1 Double Bed

14 sq m
Sleeps 1
1 Double Bed

Room, 1 Queen Bed

Sleeps 2
1 Queen Bed

Similar properties

Pet-friendly

Free WiFi

Restaurant

Air conditioning

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Family-friendly Birmingham hotel in Marston Green with 2 restaurants

Along with 2 restaurants, this hotel has an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour health club, a sauna, and a coffee shop/cafe are onsite.

Hilton Birmingham Metropole offers 795 accommodations with safes and hair dryers. These individually decorated accommodations include desks. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Birmingham hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the breakfast at Hilton Birmingham Metropole. During your stay, you're just a quick walk from Pendigo Lake. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars. This property offers pet-friendly amenities like food and water bowls.

Free WiFi (speed: 50+ Mbps)
Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and 2 bars/lounges
Buffet breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool or soak in the spa tub
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym, a steam room, and a sauna
Guests have great things to say about the clean accommodations and the breakfast
Within a 10-minute walk of National Exhibition Centre and The Bear Grylls Adventure
Pets welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Hilton Birmingham Metropole offers its guests a children's pool, an indoor pool, a 24-hour health club, and a spa tub. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 59998 square feet (5574 square meters) and includes conference space. A sauna, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hilton Birmingham Metropole. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Birmingham hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Hilton Birmingham Metropole has 2 restaurants serving breakfast, lunch, and dinner.

24-hour room service is available.

Languages

Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 16.00 per night)
Wheelchair-accessible parking and van parking available

Food and drink

Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 18.00 per person
2 restaurants and 1 coffee shop/cafe
2 bars/lounges
Free daily reception
24-hour room service

Things to do

24-hour fitness centre
Children's pool
Concerts/live shows
Indoor pool
Sauna
A hot tub
Steam room

Family friendly

Children's pool
Free rollaway/extra beds
High chair
Indoor pool
Laundry facilities

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Business services

Conference space (59998 square feet)
Meeting rooms - 31

Outdoors

Outdoor furniture

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Braille signage
Lift
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Designated smoking areas

Room amenities

Bedroom

Bed sheets
Free rollaway beds
Heating (climate-controlled)
Hypo-allergenic bedding

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

55-inch flat-screen TV
TV channels

Food and drink

Electric kettle
Free tea bags/instant coffee

Connecting rooms available
Desk
Individually decorated
Iron/ironing board
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM

Early check-in subject to availability

Late check-in subject to availability

Express check-in available

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: GBP 30 per pet (varies based on length of stay)
Maximum 2 (weight limit: 75 lbs per pet)
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.

Free rollaway/extra beds!

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 18.00 per person
Self parking fee: GBP 16.00 per night
Pet fee: GBP 30 per pet (varies based on length of stay)
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 6:00 AM to 10:00 PM.
Up to 2 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Birmingham Hilton

Birmingham Metropole

Birmingham Metropole Hilton

Hilton Birmingham Metropole

Hilton Metropole Birmingham

Hilton Metropole Hotel Birmingham

Metropole Birmingham

Metropole Birmingham Hilton

Metropole Hilton

Metropole Hilton Birmingham

Hilton Birmingham Metropole Hotel Birmingham

Hilton Birmingham Metropole Hotel

Hilton Metropole

Hilton Birmingham Metropole Hotel

Hilton Birmingham Metropole Birmingham

Hilton Birmingham Metropole Hotel Birmingham

Hilton Birmingham Metropole Reviews

7.8

Good

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

6/10 Okay

James

Business traveller

18 Sept 2024

Liked: Staff & service, amenities, property conditions & facilities

10min queue at checkin. Very unusual room with open shower viewable from the door. Also no bedside table and you had to get out of bed to turn off the lights. Also noisy from corridor and outside. Over priced for what you get!

Stayed 1 night in Sep 2024

8/10 Good

Matt

Business traveller

18 Sept 2024

Stayed 1 night in Sep 2024

6/10 Okay

Jo

Business traveller

14 Sept 2024

Liked: Staff & service, property conditions & facilities

The Hotel itself is huge with 8000 rooms but also very old and tired looking. It doesn’t look like a Hilton on arrival. The room was good we had two double beds (small doubles) you could tell the carpet hadn’t been hoovered and the builders hadn’t removed the plastic off the bath panel, every else was just fine. The hotel is noisy as it’s very close to the airport, if you enjoy listening to planes take off and land then you’re all good. Breakfast was brilliant! Lots of choice to eat, bar/coffee bar was nice. Vending machines were all empty! The pool was lovely, changing rooms only has 2 private cubicles, the floors were dirty full of hair and mucky footprints from outdoor shoes and the electronic lockers… everyone had problems with them, they are temperamental, they look aesthetically pleasing but not useable. We also paid an extra £20 to keep the room on till 3pm, but checked out early due to a cleaner stood outside the door saying she wants to clean the room and go home, then proceeded to knock every 15 mins even though I explained I had paid extra and there was a do not disturb sign on the handle outside. The hotel did refund us the extra £20 we paid. But still… have a word! Won’t be rushing back there anytime soon.

Stayed 1 night in Sep 2024

8/10 Good

Adam

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

Andrew

Business traveller, Travelled with family, Travelled with group

13 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Huge Hotel - Wonderful Pool

One night business stay. Very comfortable and clean room. No fault there. Hotel is vast so lots going on and as a consequence so wasn’t the best - that’s the only gripe. That being said once realised issues were dealt with positively and promptly.

Stayed 1 night in Sep 2024

10/10 Excellent

Ikechukwu

9 Sept 2024

Stayed 2 nights in Sep 2024

2/10 Terrible

Louise

Business traveller

9 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Checked in here to go to the NEC. We stayed here before and it was very nice - not this time. The corridors were very tired, damaged peeling paint, generally very shabby overall. Our bathroom stank of stale urine so we asked to be moved. Housekeeping was sent to clean the bathroom but I still wanted to be moved as if it had been cleaned so badly initially what else was dirty? We were eventually moved to another room which had been sprayed so heavily with air freshener that it gave me a splitting headache and started to trigger an asthma attack in my husband. Rang again for another room and was told all rooms would smell like that, apparently not, the first one stank of old pee! The woman on the phone was less than helpful, I told her if the air freshener in every room was the case then we couldn’t stay there as their products were making us ill and I demanded a refund, which was agreed. We booked into the Crowne Plaza over the road and had a very pleasant stay.

Stayed 1 night in Sep 2024

10/10 Excellent

Christian

Travelled with family, Business traveller

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A very comfortable, spacious room. An elegant interior with a fantastic swimming pool. The breakfast options were the best I've ever seen

Stayed 2 nights in Sep 2024

10/10 Excellent

amanda

Travelled with family

7 Sept 2024

Liked: Amenities

We had a great stay, but the only downfall to me was the family room size which was very cramped with 2 beds in there. Could have done with a bit more room. The staff were helpful.

Stayed 1 night in Aug 2024

8/10 Good

Sabrina

5 Sept 2024

Stayed 3 nights in Jul 2024

10/10 Excellent

dennis

Travelled with family

4 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Good hotel great location, like most of the big chains, food and drinks and car parking expensive but overall a good experience

Stayed 1 night in Sep 2024

10/10 Excellent

Steven

4 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Lucy

3 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Daisy

1 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

6/10 Okay

James

26 Aug 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

4/10 Poor

Alan

Travelled with family

25 Aug 2024

Disliked: Staff & service, property conditions & facilities

Worst Hilton Ever!! Parking is expensive.. even Premier in include FREE parking as your a paying guest. NOT Hilton….£29 extra on top of an already expensive room. The room had paper this walls, was up all nite due to loud people from a conference. Not consideration for people sleeping at 2am! This was by far the worst place at the NEC to stay. Would not recommend at all. The only thing about the stay that was good was the breakfast. Everything else was a let down/rip off. Will not stay here again and probably won’t consider any other Hilton.

Stayed 1 night in Aug 2024

6/10 Okay

Stuart

Travelled with partner

25 Aug 2024

Liked: Property conditions & facilities

Breakfast was very poor

Stayed 1 night in Aug 2024

2/10 Terrible

AMBIK

23 Aug 2024

Stayed 1 night in Aug 2024

6/10 Okay

Shamila

Travelled with family and small children

21 Aug 2024

Disliked: Cleanliness

There was no warmth to the hotel. The front of house staff just seemed very transactional. The room itself was fine but it could have done with a thorough clean. There was a dust web above our bed on the ceiling for the two nights we stayed showing that the cleanliness wasn’t really up to scratch. The pool was okay but the changing rooms were horrid. Would class it more as a 3 star.

Stayed 2 nights in Aug 2024

10/10 Excellent

matthew

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

10/10 Excellent

Shereen

19 Aug 2024

Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

18 Aug 2024

Liked: Cleanliness

Beautiful room but the lounge was a let down.

Check-in very friendly and check out similar. The room was lovely and toiletries were a nice added touch. The pillows were not my favourite as I prefer foam pillows so a choice would have made the room perfect as everything else was great. The lounge bar was empty and a very disappointing area maybe because it was empty but the food whilst quick gave us both upset stomach’s sadly. The food was reasonably priced but the wine was not. We booked to be close to the NEC and we were which was great. We’d stay again but probably not eat there.

Stayed 1 night in Aug 2024