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Hilton Garden Inn Syracuse

3.0 star property

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Photo gallery for Hilton Garden Inn Syracuse

Lounge
One King Bed
Reception
Lobby
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Hot tub
  • Bar
  • Pool
  • Breakfast available
  • Gym

Explore the area

Map
6004 Fair Lakes Rd, East Syracuse, NY, 13057
  • Syracuse University
    ‪11 min drive‬
  • Destiny USA
    ‪11 min drive‬
  • JMA Wireless Dome
    ‪13 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪12 min drive‬

Room options

View all photos for Aqua View

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Aqua View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed

One King Bed

One King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for One King Bed

One King Bed

One King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible

Room, Accessible

Room, Accessible

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

One King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room

Room

Room

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (With Drinks-Snacks)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed (With Drinks-Snacks)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Garden Inn Syracuse

Hotel with free parking, in the vicinity of Syracuse University
An indoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a hot tub, and coffee/tea in a common area. Housekeeping is available on request.
Hilton Garden Inn Syracuse offers 100 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include bathtubs, hair dryers, and toothbrushes and toothpaste.

This East Syracuse hotel provides complimentary wired and wireless Internet access. 42-inch LCD televisions come with digital channels. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hilton Garden Inn Syracuse. During your stay, you'll be close to Erie Canal Museum. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front-desk safe, a business center, and meeting rooms
  • Onsite recreation includes a 24-hour gym
  • 10 minutes by car from Erie Canal Museum and 10 minutes from The Oncenter
  • Cats and dogs welcome for a fee
Hilton Garden Inn Syracuse offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. Hilton Garden Inn Syracuse also features gift shops/newsstands, a garden, and a picnic area. Free self parking is available.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11:00 AM.
Wild Goose Pub - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6 AM to 10 AM on weekdays and 7 AM to 11:00 AM on weekends; USD 15.95 for adults and USD 10.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Wild Goose Pub

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15.95 for adults and USD 10.95 for children
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Hilton Honors mobile app before check-in.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Syracuse
Hilton Garden Inn Syracuse
Syracuse Hilton Garden Inn
East Syracuse Hilton
Hilton East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Garden Inn Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse

Hilton Garden Inn Syracuse Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1001 reviews
Rating 8 - Good. 305 out of 1001 reviews
Rating 6 - Okay. 86 out of 1001 reviews
Rating 4 - Poor. 48 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jackie

Stayed 1 night in Nov 2024

6/10 Okay

Judith

Stayed 1 night in Nov 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond on every aspect! Food was absolutely delicious!! Worth every single penny all day everyday
Stayed 1 night in Dec 2024

10/10 Excellent

Timothy, Sibley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Daryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Amanda

It was fine. Server in the restaurant certainly could have used a coworker to help.
Stayed 1 night in Nov 2024

10/10 Excellent

Kristin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Kids enjoyed the pool and hot tub!! Clean and very friendly!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Tyler

Stayed 1 night in Nov 2024

10/10 Excellent

Timothy, Sibley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2024

10/10 Excellent

Kari-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. We will stay again when we visit.
Stayed 2 nights in Oct 2024

2/10 Terrible

robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property charges like a Hilton and performs like a Red Roof Inn. The seating area and hall (junior suite) was painted grey and did not have a single wall decoration. It felt like a jail cell. I found out too late that housekeeping was an every other day activity. The breakfast was a "do it yourself" poorly stocked breakfast bar for $13.95. All of this at a cost of $278/night. This is corporate price gouging if I've ever seen it.
Stayed 2 nights in Nov 2024

8/10 Good

Tonjia

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, professional hostess.
Stayed 1 night in Oct 2024

2/10 Terrible

Colby

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay and everyone very nice but three issues. First, bed frame has metal brackets holding mattress. Cut my leg twice on bracket when I walked close to side of bed to get in. Second, only one elevator at center and stairs at ends of long hallway. Final, no plastic utensils available for food items sold by front desk.
Stayed 3 nights in Oct 2024

10/10 Excellent

Angela, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2024

8/10 Good

Susan Luanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lack of evening dining on a Sunday was a big negative. Great room, comfortable bed, efficient and friendly front desk staff; very clean and quiet accomodation
Stayed 1 night in Oct 2024

4/10 Poor

Martha

Travelled with family
Disliked: Amenities, property conditions & facilities
We were given a king-size bed and a pull out sofa bed that already has the old sheets on. I had asked for two queen size beds for a family of three. The coffee pot in the room was out of order. And breakfast was an extra 14 dollars per person
Stayed 1 night in Oct 2024

8/10 Good

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean and quiet stay
Stayed 2 nights in Oct 2024

10/10 Excellent

Sameer

Stayed 2 nights in Sep 2024

8/10 Good

Jennifer Bartner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy to park.
Stayed 2 nights in Sep 2024

10/10 Excellent

Timothy, Sibley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2024

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