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Marriott Syracuse Downtown

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Marriott Syracuse Downtown

Exterior
Terrace/patio
Lobby
Dinner and brunch served
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Air conditioning
  • Laundry
  • Breakfast available

Explore the area

Map
100 East Onondaga Street, Syracuse, NY, 13202
  • Onondaga County War Memorial
    4 min walk
  • The Oncenter
    5 min walk
  • Landmark Theatre
    5 min walk
  • Syracuse, NY (SYR-Hancock Intl.)
    10 min drive

Room options

View all photos for Room, Multiple Beds

Pillow-top beds, in-room safe, desk, blackout curtains

Room, Multiple Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed with Sofa bed

Pillow-top beds, in-room safe, desk, blackout curtains

Club Room, 1 King Bed with Sofa bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (Mobility Accessible, Roll-In Shower)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, Multiple Beds (Mobility Accessible, Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed with Sofa bed (Hearing Accessible)

Club Room, 1 King Bed with Sofa bed (Hearing Accessible)

Club Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (Hearing Accessible)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, Multiple Beds (Hearing Accessible)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Hearing Accessible)

Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed (Hearing Accessible)

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

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The price is €137
for 1 night
includes taxes & fees
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About this property

Marriott Syracuse Downtown

Historic Syracuse hotel in Downtown Syracuse with a 24-hour fitness center
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Change of towels is available on request.
Marriott Syracuse Downtown offers 315 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 50-inch Smart televisions come with premium cable channels and Netflix.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Marriott Syracuse Downtown. During your stay, you're just a quick walk from Syracuse Convention and Visitors Bureau. Free WiFi in public areas, a restaurant, and a 24-hour gym are available.
  • Free WiFi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Onondaga County War Memorial and 5 minutes by foot from The Oncenter
  • Pets welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 21 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 34517 square feet (3207 square meters) and includes a conference center. A 24-hour fitness center, a vending machine, and dry cleaning/laundry services are also featured at the business-friendly Marriott Syracuse Downtown. Parking is available for a fee.

This 4-star Syracuse hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.
Shaughnessy's Irish Pub - This pub serves brunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Eleven Waters - This restaurant serves breakfast, brunch, and dinner. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 19 per day)
  • Valet parking on site (USD 27 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:00 AM: USD 18 per person
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Shaughnessy's Irish Pub
  • Eleven Waters

Things to do

  • 24-hour fitness centre

Family friendly

  • Free cots/infant beds
  • Free rollaway/extra beds
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry-cleaning service
  • Luggage storage
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (34517 square feet of space)
  • Meeting rooms - 21

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch smart TV
  • TV channels
  • Netflix
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Maximum 2 (weight limit: 30 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18 per person
  • Self parking fee: USD 19 per day
  • Valet parking fee: USD 27 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott Syracuse Downtown Hotel
Marriott Syracuse Downtown
Marriott Syracuse Syracuse
Marriott Syracuse Downtown Hotel
Marriott Syracuse Downtown Syracuse
Marriott Syracuse Downtown Hotel Syracuse

Marriott Syracuse Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 595 out of 1000 reviews" "
Rating 8 - Good. 214 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yolanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Sep 2024

10/10 Excellent

Maxym

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100 year historical building. Pretty well maintained and very pretty. Parking is across the street.
Stayed 2 nights in Sep 2024

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised by the room based on the the expense of the stay.
Stayed 1 night in Sep 2024

2/10 Terrible

John

Stayed 2 nights in Aug 2024

8/10 Good

Aidan, New York

Stayed 1 night in Aug 2024

8/10 Good

Peter

Stayed 1 night in Aug 2024

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
I grew up with this beautiful and old hotel. I was so happy that someone has made her anew. However, the registration staff is just bad. Curt Slow Impolite.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kara

Stayed 2 nights in Aug 2024

2/10 Terrible

Jorge Andres

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
I think the way parking is set up is an inconvenience, for example. If I just get to the room after parking and I want to rest for the rest of the day, if it’s over 10hrs my vehicle has been parked I have to pay $20 to leave. The only way to not have to pay for parking is find someone that you can overnight park at and hope your car don’t get broken into by the homeless people out trying to get through the night.
Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
When I arrived late because of my flight being delayed I was dropped off by an Uber at 1:15 AM with my bag. I rang the outside doorbell to get in and no one responded. I knocked and tried calling the number on the valet stand but still got nothing. I was quite scared as a solo female standing outside in the middle of the night and no one around. Finally someone from the front desk saw me and came and let me in. He was very non chalant, said the buzzer was broken, didn’t offer to carry my bag up the steps and didn’t seem to care when I told him I was getting very panicked outside. It wasn't a very good way to start a trip that was very stressful to begin with to see my very ill father,
Stayed 1 night in Sep 2024

10/10 Excellent

Norm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stop along the journey
We travel between Boston and Toronto often and need to stay over one night at the midway point. Many hotels are hit and miss but this one was perfect for our family. Historic charm, cleanliness, great service and friendly staff and all at a reasonable price. And its downtown - so a great opportunity to check out the beautiful city of Syracuse.
Stayed 1 night in Sep 2024

4/10 Poor

Laura

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property itself was fine. My room had 2 broken lamps, toilet paper holder fell off, sticky surfaces, knock on my door @ 855am w/no announcement then someone entering my room. I addressed these issues with the MOD and hopefully they will get taken care of.
Stayed 1 night in Sep 2024

10/10 Excellent

Lorraine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautifully restored hotel with all the charms combined with fresh updates and clean well-pointed rooms. We had a ton of space in our beautiful room. It was nicely decorated, comfortable bed, roomy sitting area, huge bathroom and amazing water pressure. What a treat it was to stay here!
Stayed 1 night in Sep 2024

2/10 Terrible

eric

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Terrible staff Rude Except for valet parking The worst Marriott ever
Stayed 5 nights in Aug 2024

6/10 Okay

Alfred, Rye Brook

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The bathroom floor and shower glass were dirty upon checkin. You could see someone’s shoe prints on the floor and the shower glass looked like it wasn’t cleaned for a week. We checked in around 9pm and the only parking option was a poorly lit garage a block away. No attendants, no security and with random people hanging around outside the garage across the street, just didn’t feel safe night. $20 upon exit for the privilege too. They’re doing the minimum here. Definitely not staying here again.
Stayed 1 night in Aug 2024

2/10 Terrible

Amanda

Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Robbie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Name says Marriott but it's not like a Marriott
I have never stayed at a Marriott that didn't have a pool and didn't have a taxi stand. Not only did it not have a taxi stand but when you ask the manager to call you a taxi, he sends a text message and when they never reply after over 30 minutes, he doesn't do anything except tell you to take a bus but if you go to the Valet manager he gets on his cell phone, gets through right away and a taxi is there in a few minutes. Bizarre. I have never seen a Marriott more understaffed. Only one person working at the front desk. To get your car from Valet you have to text (there is no other option for some bizarre reason) and when I did so, car was not ready after 20 minutes and I had to pay for the Valet at the Valet, it was not charged to the room which I have never seen before at a Marriott before, it's as if, this isn't a real Marriott.
Stayed 1 night in Aug 2024

8/10 Good

Mahdy, richmond hill

Travelled with family
Liked: Cleanliness, staff & service
Historical hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Laura, Wilmington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel with modern amenities and very comfortable bed. Good restaurant options to chose from.
Stayed 2 nights in Aug 2024

10/10 Excellent

Brett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool, historic building. Great bar downstairs. Clean room.
Stayed 1 night in Aug 2024

10/10 Excellent

Karinda

Liked: Cleanliness, staff & service, property conditions & facilities
The parking garage is a block away from the hotel and adjacent to new construction and the transit center. Due to road closures for the construction project, vehicle and pedestrian traffic are limited. At times I didn't feel safe accessing the garage. Stay alert of your surroundings.
Stayed 2 nights in Aug 2024

2/10 Terrible

John

Disliked: Staff & service, amenities, property conditions & facilities
Horrible and unforgivable . I pre-paid for a large room with sofa bed on their club floor, but was given the smallest room in the building and not on a club floor. When I asked to be moved to the correct room, they had me prove that I had booked the bigger room. Instead of looking at their computer screen to see that they were wrong they made me pull up my reservation on my phone and show it to them! This is the height of unacceptable service. After that, the staff had the gall to move me to the exact same room as the one I had previously been in. They are either incredibly shady or not capable to do the job they were hired for. We are talking about a $270 a night difference. When I went back down to find out why they put me in the wrong room for the second time I found one front desk person that saw that I had received the wrong room and terrible service. He tried to correct everything but then his manager, Christina, came over and royally messed everything up. I was supposed to check out the following night but the next morning I received a phone call asking me why I had not checked out already. When I explained that I had reconfirmed the extra night with the kind front desk clerk, then with Christina, the person on the phone once again, acted very shady And insinuated that I was lying. I went down to the front desk to sort it out, and Christina told me that I was not telling the truth. I told her to review the video while I waited. I will never return.
Stayed 1 night in Aug 2024

4/10 Poor

Keegan, Chicago

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2024

6/10 Okay

Trena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024