Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

Outdoor pool, free pool cabanas, pool loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

All-inclusive

Pool

Free airport shuttle

Spa

Explore the area

Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Big Kahuna Suite

108 sq m
Ocean view
Sleeps 7
1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Lair Suite

108 sq m
Ocean view
Sleeps 7
1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

54 sq m
Ocean view
Sleeps 5
2 Queen Beds and 1 Twin Sofa Bed

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

54 sq m
Ocean view
Sleeps 5
2 Queen Beds and 1 Double Sofa Bed

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

54 sq m
Ocean view
Sleeps 5
1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Sleeps 10
1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Sleeps 10
1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Sleeps 10
1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

Suite, Oceanfront (SWIM-UP KING)

54 sq m
Ocean view
Sleeps 5
1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

54 sq m
Ocean view
Sleeps 5
2 Queen Beds and 1 Twin Sofa Bed

Penthouse, Oceanfront (SWIM-UP KING SUITE)

54 sq m
Ocean view
Sleeps 5
1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Pineapple Suite

108 sq m
Ocean view
Sleeps 7
1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

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for 1 night

includes taxes & fees

11 Dec - 12 Dec

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Free airport shuttle

Parking included

for 1 night

includes taxes & fees

11 Dec - 12 Dec

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Hot tub

Breakfast included

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for 1 night

includes taxes & fees

11 Dec - 12 Dec

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Beachfront hotel with calming spa services

Catch some rays at the beach or spend the day relaxing at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

NÁAY SPA has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Our customers tell us they can't get enough of the helpful staff at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma. During your stay, you'll be close to Maroma Beach. Free WiFi in public areas, free self parking, and a free roundtrip airport shuttle are available.

Free WiFi
Free self parking
Drinking and dining options include 6 restaurants, 2 swim-up bars, and 3 bars/lounges
Splash around at the free water park with a lazy river or swim in the outdoor pool
Treat yourself to body treatments, massages, or manicures and pedicures at NÁAY SPA
Services include babysitting, free grocery shopping service, and a free kid's club
Onsite recreation includes a 24-hour gym, a steam room, and a sauna
Guests have great things to say about the family-friendly amenities and the helpful staff
10 minutes by car from Cirque du Soleil Boutique at Vidanta Riviera Maya and 15 minutes from Puerto Morelos Beach
Free airport shuttle service

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

The hotel hosts a free manager's reception daily.

YACHT CLUB, WORLD CUISINE - Onsite restaurant.

GOOD BURGER™ - Onsite family restaurant. Open daily.

BIKINI BOTTOM BAR™ & GOUR - Onsite theme restaurant. Open daily.

PIAZZA™ - Onsite family restaurant. Open daily.

LE SPATULA – MARKET DININ - Onsite theme restaurant. Open daily.

A complimentary grocery shopping service is offered and 24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

Land activities

Fitness facilities

Kids club

Lessons/classes/games

Aerobics

Cooking

Dancing

Pilates

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Languages

American (Sign language), English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free 24-hour return airport shuttle
Limo/town car service

Food and drink

6 restaurants
2 swim-up bars and 3 bars/lounges
Free daily reception
24-hour room service
Coffee/tea in a common area

Restaurants on site

YACHT CLUB, WORLD CUISINE
GOOD BURGER™
BIKINI BOTTOM BAR™ & GOUR
PIAZZA™
LE SPATULA – MARKET DININ

Things to do

24-hour health club
Fitness classes
Children's pool
Evening entertainment
Free water park access
Full-service spa
Outdoor pool
Pilates classes
Playground
Sauna
Scuba diving
Shopping
Steam room
Yoga classes

Family friendly

Babysitting (surcharge)
Changing table
Children's games
Children's dinnerware
Children's pool
Free children's club
Free cots/infant beds
Free water park access
Corner/local shop
In-room childcare (surcharge)
Laundry facilities
Lazy river
Outdoor pool
Playground
Supervised childcare (surcharge)
Water slide

Conveniences

ATM/banking services
Lift
Front-desk safe
Gift shop/newsstand
Corner/local shop
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Free food shopping service
Hair salon
Laundry facilities
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Outdoors

Beachfront location
Free pool cabanas
Garden
Outdoor entertainment area
Outdoor furniture
Pool sunloungers

Spa

7 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift

Games
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Frette Italian sheets
Free cots/infant beds
Hypo-allergenic bedding
Memory-foam mattress
Premium bedding

Bathroom

2 bathrooms
Dressing gowns
Children's dressing gowns
Deep-soaking bath
Hairdryer
Rainfall showerhead
Separate bath and shower
Shampoo
Soap
Toilet paper
Towels
Toothbrush and toothpaste

Entertainment

Satellite channels
Smart TV

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Children's slippers
Connecting rooms available
Desk
Individually decorated
Individually furnished
Iron/ironing board
Laptop-friendly workspace
Phone
Restaurant dining guide
Safe
Separate sitting area
Slippers
Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya

Nickelodeon Hotels Resorts All Inclusive Riviera Maya

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Sandy

Travelled with family and small children

28 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was amazing and the property was very clean. The merchandise was too expensive. They would make more money if things were cheaper.

Stayed 4 nights in Aug 2024

10/10 Excellent

Roy

Travelled with family and small children

26 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The water park was great and the staff was amazing. Every staff member was extremely kind and helpful and great with the kids. There where plenty of life guards visibly around which made everyone feel safe. The food was not the best but I still have not been to an all inclusive with amazing food.

Stayed 2 nights in Aug 2024

10/10 Excellent

Vanessa

Travelled with family, Travelled with family and small children

25 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We go for the water park. My child enjoys the park and getting slimmed.

Stayed 4 nights in Aug 2024

6/10 Okay

Vanessa

25 Aug 2024

Liked: Cleanliness, property conditions & facilities

Stayed 4 nights in Aug 2024

4/10 Poor

JOHN, Park City

Travelled with family and small children

18 Aug 2024

Disliked: Staff & service

Nicer places to stay for the money

Stayed 4 nights in Jul 2024

10/10 Excellent

James

Travelled with family and small children

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing property. Food was fantastic, rooms and water park were next level. Characters and shows were awesome. Only one negative was the character breakfast was extortionate so we did not do, and any thing in the shops we crazy expensive e.g. a small SpongeBob stuffy, over $100.

Stayed 7 nights in Aug 2024

4/10 Poor

David

Travelled with family and small children

16 Aug 2024

Liked: Cleanliness, staff & service

I loved the water park. what I did not like was too many long lines too much waiting time to do anything. Just to check out took me an hour. I wanted to have breakfast but by the time I got there I would have had to pay more money to do it everything costs.

Stayed 1 night in Aug 2024

10/10 Excellent

Sarah Lily

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

10/10 Excellent

Timur

Travelled with family and small children

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great food, aquapark, new facility. Very nice and interesting nightly show. Pool at every room and sea view is amazing. 2 showers and restrooms at the room. Great breakfast buffet, lunch at aquapark buffet and dinner at italian restaurant or burger restaurant. Beach is not what i expected for Mexico, jetty needs to be added for swiming, old pipes and trash needs to be removed from the sea at the beach. Smell of urine at the room after many kids sleeping should be addressed.

Stayed 6 nights in Aug 2024

10/10 Excellent

Carlos

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Aug 2024

6/10 Okay

Humberto Andres

Travelled with family

15 Aug 2024

Liked: Staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

8/10 Good

Iram, orlando

Travelled with family

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Que se pongan más atentos los meseros en varios restaurantes yo creo que tienen que prestar un poco de más atención a los clientes te atienden una vez y después para el regreso se demoran demasiado……

Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifee

Travelled with family and small children

14 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is amazing, the water park is beautiful. The staff is very friendly but the only thing that i didnt like was the temperature of the swim out pools, the dont get sun at any time so they stay cold all the time. This is a kids hotel, if i immerse my 2 year old baby in that water she would get pneumonia, i suggest a water heater for those pools. They have plenty of sun, they can get solar panels. Besides that everything was great.

Stayed 4 nights in Aug 2024

10/10 Excellent

Shaquania

14 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All of the staff was friendly and helpful.

Stayed 3 nights in Jun 2024

10/10 Excellent

Jennifer

Travelled with family and small children

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great!

Stayed 4 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with family and small children

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a wonderful visit!

Stayed 4 nights in Aug 2024

4/10 Poor

OMAR, Burtonsville

Travelled with family and small children

12 Aug 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

What a major disappointment!!!! To the few that were polite, respectful and care about customer service, you are amazing, and we thank you for all you did to make up for the majority that didn't care or even tried. The Good!!! The Front Desk, you guys/gals were excellent, the check in and check out were excellent. Bellhops, you guys rock. Thank you for doing such a tough job with a smile and respect. Van drivers, always with a great smile and incredibly polite. Telephone operators, best phone service I have experienced, from taking our room orders to delivering us clean towels. Awesome job. Uriel, the bartender from Cosmo's Swim Up Bar, Erik our server from Good Burger, the nice fella inside the candy truck from Good Burger, and our server from the Character The Worse!!! The customer service provided by everyone else besides the few mentioned. Seems like your servers and host/hostess goals is to sell you a reservation to Tavola instead of helping you with your meals and drinks, and they are terrible at both (serving and selling). The Nickelodeon Shop: the good quality of your products are represented but the prices are just an insult to ones intelligence. $180 US Dollars for two plushies, it’s just absurd. I really enjoyed how the cashier pointed at some plushies while telling me “those are cheaper if that’s what you want”. Ironically, I ended up buying the golden pineapple tumbler for my son, overpriced, but still more reasonable to explain its value over a plushie.

Stayed 4 nights in Aug 2024

8/10 Good

Jose Octavio Melendez

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Yadira

Travelled with family, Travelled with family and small children

10 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super cool

Stayed 7 nights in Jul 2024

4/10 Poor

Yessenia

Travelled with family and small children

10 Aug 2024

Liked: Property conditions & facilities

Disliked: Staff & service

We have been to Mexico on numerous occasions. This was the first time we took our children to enjoying the experiences of Mexico that we have come to love. Food, entertainment services. All are lacking at this resort. Staff was young and extremely rude at times. Most places to eat we just ok. We love staying at high end all inclusive resorts. This one was lacking in all areas. My biggest issue is safely for bringing in my family. So I love when you stay in an all inclusive resort they are careful to only let in guest of the resort. The main reason we came to this resort was the Waterpark. What I did not know was that itvis open to the public. We had our personal property moved multiple times to other chairs. Some people were just rude and talked badly of you in Spanish thinking we didn't understand. I did not feel comfortable letting my kids run around the waterpark without an older family member because I felt it was not safe. If i could do it over again I would have stayed at another amazing resort and saved 5K and just visited the Nickelodeon park for a day. Also nothing is close to walking distance in this resort. You have to take the shuttle everywhere. So if your going to a restaurant there is a strong possibility your set will be wet from people coming from the waterpark. Never again and I have never said that about any resort I have stayed at in Cancun.

Stayed 3 nights in May 2024

2/10 Terrible

Jacqueline

6 Aug 2024

The having to drive and use a shuttle to go from area to area was very inconvenient and you had to wait for shuttles in the heat. Very over priced for the value.

Stayed 6 nights in Jul 2024