Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

February 2025

March 2025

Outdoor pool, free pool cabanas, pool loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Free airport shuttle

Pool

All-inclusive

Parking included

Room service

Explore the area

Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710

Cirque du Soleil Boutique at Vidanta Riviera Maya
‪10 min drive‬
Puerto Morelos Beach
‪15 min drive‬
Puerto Morelos Town Square
‪15 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪31 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Big Kahuna Suite

108 sq m
Ocean view
Sleeps 7
1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Lair Suite

108 sq m
Ocean view
Sleeps 7
1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

54 sq m
Ocean view
Sleeps 5
2 Queen Beds and 1 Twin Sofa Bed

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

54 sq m
Ocean view
Sleeps 5
2 Queen Beds and 1 Double Sofa Bed

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

54 sq m
Ocean view
Sleeps 5
1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Sleeps 10
1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Sleeps 10
1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Sleeps 10
1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

Suite, Oceanfront (SWIM-UP KING)

54 sq m
Ocean view
Sleeps 5
1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

54 sq m
Ocean view
Sleeps 5
2 Queen Beds and 1 Twin Sofa Bed

Penthouse, Oceanfront (SWIM-UP KING SUITE)

54 sq m
Ocean view
Sleeps 5
1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Pineapple Suite

108 sq m
Ocean view
Sleeps 7
1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Similar properties

Pool
Hot tub
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

22 Feb - 23 Feb

Pool
All-inclusive
Free airport shuttle
Parking included

for 1 room

includes taxes & fees

22 Feb - 23 Feb

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Luxury hotel on the beach, with free water park

Catch some rays at the beach or spend the day relaxing at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

NÁAY SPA has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Our customers tell us they can't get enough of the helpful staff at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. During your stay, you'll be close to Maroma Beach. Free WiFi in public areas, free self parking, and a free roundtrip airport shuttle are available.

Free WiFi
Free self parking
Drinking and dining options include 6 restaurants, 2 swim-up bars, and 3 bars/lounges
Splash around at the free water park with a lazy river or swim in the outdoor pool
Treat yourself to Swedish massages, body scrubs, or aromatherapy at NÁAY SPA
Services include babysitting, free grocery shopping service, and a free kid's club
Onsite recreation includes a 24-hour gym, a steam room, and a sauna
Guests have great things to say about the helpful staff and the family-friendly amenities
10 minutes by car from Cirque du Soleil Boutique at Vidanta Riviera Maya and 8 minutes from Playa Paraiso Golf Course
Free airport shuttle service

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

The hotel hosts a free manager's reception daily.

YACHT CLUB, WORLD CUISINE - Onsite restaurant.

GOOD BURGER™ - Onsite family restaurant. Open daily.

BIKINI BOTTOM BAR™ & GOUR - Onsite theme restaurant. Open daily.

PIAZZA™ - Onsite family restaurant. Open daily.

LE SPATULA – MARKET DININ - Onsite theme restaurant. Open daily.

A complimentary grocery shopping service is offered and 24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

Land activities

Fitness facilities

Kids club

Lessons/classes/games

Aerobics

Cooking

Dancing

Pilates

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

American (Sign language), English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free 24-hour return airport shuttle
Limo/town car service

Food and drink

6 restaurants
2 swim-up bars and 3 bars/lounges
Free daily reception
24-hour room service
Coffee/tea in a common area

Restaurants on site

YACHT CLUB, WORLD CUISINE
GOOD BURGER™
BIKINI BOTTOM BAR™ & GOUR
PIAZZA™
LE SPATULA – MARKET DININ

Things to do

24-hour health club
Fitness classes
Children's pool
Evening entertainment
Free water park access
Full-service spa
Outdoor pool
Pilates classes
Playground
Sauna
Scuba diving
Shopping
Steam room
Yoga classes

Family friendly

Babysitting (surcharge)
Changing table
Children's games
Children's dinnerware
Children's pool
Free children's club
Free cots/infant beds
Free water park access
Corner/local shop
In-room childcare (surcharge)
Laundry facilities
Lazy river
Outdoor pool
Playground
Supervised childcare (surcharge)
Water slide

Conveniences

ATM/banking services
Lift
Front-desk safe
Gift shop/newsstand
Corner/local shop
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Free food shopping service
Hair salon
Laundry facilities
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Outdoors

Beachfront location
Free pool cabanas
Garden
Outdoor entertainment area
Outdoor furniture
Pool sunloungers

Spa

7 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift

Games
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Frette Italian sheets
Free cots/infant beds
Hypo-allergenic bedding
Memory-foam mattress
Premium bedding

Bathroom

2 bathrooms
Bathrobes
Children's dressing gowns
Deep-soaking bath
Hairdryer
Rainfall showerhead
Separate bath and shower
Shampoo
Soap
Toilet paper
Towels
Toothbrush and toothpaste

Entertainment

Satellite channels
Smart TV

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Children's slippers
Connecting rooms available
Desk
Individually decorated
Individually furnished
Iron/ironing board
Laptop-friendly workspace
Phone
Restaurant dining guide
Safe
Separate sitting area
Slippers
Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya

Nickelodeon Hotels Resorts All Inclusive Riviera Maya

Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Good

David Garcia

9 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff were very helpful. Taxi service through the hotel was very expensive.

Stayed 4 nights in Nov 2024

2/10 Terrible

Martin

Travelled with family

6 Nov 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Horrible problems at check in. We came two years ago and since then some things are going the wrong way. It looks they are cutting costs in may aspects, but rising prices. The concept is interesting, for one or two days. Three days you will be throwing your self out of the balcony.

Stayed 1 night in Nov 2024

10/10 Excellent

Alonso

Travelled with family and small children

5 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Impressive infrastructure, food and service. The best we've experienced in a while

Stayed 2 nights in Oct 2024

10/10 Excellent

arely

3 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Oct 2024

10/10 Excellent

Genifer

2 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2024

4/10 Poor

Javier Cueva

2 Nov 2024

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service

El servicio es pésimo. La gente no se esfuerza para darte el mejor servicio posible y confrontan al cliente cuando exige el servicio por el que se paga. El poco espació en el que se podía estar en la playa estaba completamente sucio. Botes y bolsas de plástico, tapas y mas basura. El parque acuático es excelente y de primer nivel. Sin embargo el mal servicio nos dejó el peor sabor de boca y sin ganas de regresar. Ninguna empatía con el cliente, cuando se presentan situaciones que hay que solucionar, ni por las cantidades de dinero que pagamos para ir a ese lugar.

Stayed 5 nights in Oct 2024

6/10 Okay

aayah

Travelled with family and small children

2 Nov 2024

Liked: Amenities, property conditions & facilities

Disliked: Staff & service

This is definitely a children's resort. the water park was amazing. amenities for the baby were very convenient including bottle sanitizer and baby bath tub/ changing table. the room wasn't spotless but it was okay. the dining options left a lot to be desired.

Stayed 4 nights in Oct 2024

10/10 Excellent

Araceli, Brooklyn

2 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was the best family trip.

Stayed 3 nights in Aug 2024

8/10 Good

JAZMIN

30 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We loved the waterpark and the rooms! The pool in our balcony was so beautiful but the water was freezing. We didn’t like how expensive the gift shop was, the prices were outrageous.

Stayed 1 night in Oct 2024

10/10 Excellent

rocio anahi, Kennewick

Travelled with family

30 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was exellent, all food was incredible, we loved all the datails everywhere, most definitely will be back!

Stayed 2 nights in Oct 2024

8/10 Good

Giancarlo

Travelled with family

29 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property and stay were excellent. Food wise I expected much healthier variety to be available as this is targeted towards children and families.

Stayed 3 nights in Oct 2024

8/10 Good

Perla

27 Oct 2024

Good

Stayed 2 nights in Oct 2024

8/10 Good

Rahsheeda

Travelled with family

27 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities

This resort was so nice. I encountered one extremely Rude employee. Which immediately put a bad taste in my mouth. She worked at the spa check in, her name Started with a R. She was horrible. Piazza was delicious! The room service food was not very good. Le spatula had decent food. Overall my children age 10 and 20 had a great time!

Stayed 4 nights in Oct 2024

10/10 Excellent

GERARDO

26 Oct 2024

Stayed 2 nights in Oct 2024

10/10 Excellent

Brenda

Travelled with family and small children

26 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing experience, the food was very delicious and the staff is incredible the best ever!!

Stayed 4 nights in Oct 2024

10/10 Excellent

Firas

25 Oct 2024

Liked: Property conditions & facilities

Stayed 2 nights in Oct 2024

10/10 Excellent

Melissa

24 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was beautiful

Stayed 3 nights in Oct 2024

2/10 Terrible

Jose

Travelled with family and small children

20 Oct 2024

Liked: Amenities

Disliked: Cleanliness, property conditions & facilities

The only acceptable thing about this hotel is the waterpark. The hotel and the food are TERRIBLE.

Stayed 3 nights in Oct 2024

6/10 Okay

Valerie

Travelled with family, Travelled with family and small children

20 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities

It takes an excessive amount of time to get from the lobby to the rooms.

Stayed 2 nights in Oct 2024

8/10 Good

Yunique

16 Oct 2024

Stayed 3 nights in Sep 2024

10/10 Excellent

Natalia

Travelled with family

14 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Italian restaurant Pool

Stayed 3 nights in Oct 2024

4/10 Poor

Anyiled

Travelled with family, Travelled with family and small children

14 Oct 2024

Liked: Amenities, property conditions & facilities

Disliked: Staff & service

It is not all inclusive as advertised, and in fact there is some false advertisement for this location. Upon arrival, we were greeted by various offers to buy drinks, food, and very overpriced toys. The resort is adopting the business model from a bigger one located in Orlando FL, where everything has a price at a mark up. The staff are at times very unhelpful, and are not willing to make up for any inconvenience unless it benefits the resort in someway. There are no coupons, or discounts offered which other locations in Cancun do offer when the client has had a bad experience. Will not return to this resort.

Stayed 5 nights in Oct 2024

8/10 Good

Sara, miami

Travelled with family and small children, Travelled with partner

14 Oct 2024

Liked: Amenities

Disliked: Staff & service

staff could be a lil bit more welcoming, but other than that, food was great, drinks were good and rooms were good as well. I know its a kids hotel but i wish there would be activities later than 8 pm, everything is closed after 10 pm so the only option is to go to the room, but other than that everything was good. Also the prices at the shops are ridiculously expensive and they dont even have bags after you spend your money on them.

Stayed 4 nights in Oct 2024