Create an account
Create your free account
Sign In
"We like everything . What we dont like was the ebookers who made a mistake with our reservation. We book for 2 adults and 2 childs and ebookers(expedi ... " More
27 Oct 2023 by Online Reputation Manager
Dear Claudiu,Thank you so much for your review!We are happy to know how much you enjoyed your stay, in the Hotel Riu Buenavista. However, we regret the mentioned inconveniences. We kindly suggest you to contact Expedia directly due to these issues. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu BuenavistaOnline Reputation Manager
18 Apr 2024 by Online Reputation Manager
Chère Julie,Nous vous remercions pour votre commentaire, Bien que nous soyons heureux d'apprendre que vous avez apprécié nos installations, nous sommes désolés d'apprendre que vous êtes reparti avec ces sentiments à leur égard.Nous sommes surpris que vous ne vous soyez pas senti bien traité et nous avons pris note de ce que vous nous avez dit pour en parler au service concerné, car cela ne correspond pas du tout aux normes de service aux clients qui nous caractérisent.En outre, nous sommes profondément désolés de ne pas avoir répondu à vos attentes en ce qui concerne notre offre gastronomique variée. Nous disposons d'une équipe de chefs dévoués qui s'efforcent chaque jour de satisfaire les goûts variés de nos hôtes, mais nous reconnaissons que, dans votre expérience, nous n'avons pas atteint cet objectif.Sur notre site web, vous trouverez la gamme étendue et variée d'hôtels que nous proposons, ainsi que des informations sur chacun d'entre eux. Nous sommes convaincus que vous trouverez celui qui répond le mieux à vos besoins.Nous serions ravis que vous nous donniez l'occasion de vous accueillir à nouveau dans l'une de nos installations, afin que nous puissions vous offrir la merveilleuse expérience que nous avons l'habitude de vous offrir, 100 % satisfaisante.Cordialement, Hotel Riu BuenavistaOnline Reputation Manager
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Activities and facilities/equipment
Land activities
Entertainment
Not included
Hotel Riu Buenavista - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hotel Riu Buenavista - All Inclusive offers its guests 4 outdoor swimming pools, a waterslide, a fitness centre, and a children's pool. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi. A terrace, a complimentary children's club, and multilingual staff are also featured at the family-friendly Hotel Riu Buenavista - All Inclusive. A complete renovation of Hotel Riu Buenavista - All Inclusive was completed in October 2020. This 4-star Adeje property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Hotel Riu Buenavista - All Inclusive offers 542 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies. Televisions come with satellite channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.
Guests are served a free buffet breakfast daily from 8:00 AM to 10:30 AM.
Yaiza – This buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Mandalay – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Dolce Vita – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Atlantico – This poolside theme restaurant serves lunch and dinner. Reservations are required. Open daily.
Pepe's Food – On-site brasserie. Open daily.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.
Guests aged under 16 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses solar energy. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
