2/10 Terrible
Verified traveller
23 Aug 2024
Disliked: Staff & service, amenities
During July 2024, we stayed in Room M42.
We noticed the arduous path to get to the room and that it was also located adjacent to the service area of the hotel. This prompted a request to change rooms to one that was located off the main elevators.
However, the clerk informed us that no rooms were available, but that we might be able to change rooms the next morning.
Upon spending the evening in room M42, it became clear that the hotel knowingly rented us a room with inadequacies: the air conditioning did not work, and it appears that two running tabletop fans had been set-up in the room to mask this fact. Throughout the evening, the room temperature was like a sauna with the tabletop fans of little solace.
In addition, the shower temperature was scalding hot and could not be lowered, so taking a shower was next to impossible. Other deficiencies included, the vanity light not working properly and the waste bin not opening upon stepping on the pedal.
Happily, we were able to change rooms the next day. However, given the above, I asked for (and expected) a refund for the previous night’s stay. The hotel said they would look into the matter and come back with a quick resolution. After sending follow-up emails over the span of 3 weeks, I have not heard back from the hotel, at all.
I find this extremely unprofessional and would suggest avoiding this hotel at all costs.
Verified traveller
Stayed 4 nights in Jul 2024
