Xperience Tulum Hotel

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Dates

January 2025

February 2025

Minibar, in-room safe, blackout curtains, free WiFi

Flat-screen TV, Netflix, streaming services

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool

Bar

Room service

Breakfast available

Spa

Air conditioning

Explore the area

Calle 8 Lote 4 Mza 22 Zona 1, Tulum, QROO, 77760

Hospital de Tulum
‪14 min walk‬
Dos Aguas Park
‪20 min walk‬
Temple of Doom
‪4 min drive‬
Tulum, Quintana Roo (TUY)
‪15 min drive‬

Room options

Deluxe Apartment, 1 Bedroom

Very good

63 sq m
Sleeps 4
1 King Bed

Premium Studio Suite

Sleeps 3
1 King Bed OR 1 Double Sofa Bed

Exclusive Apartment

Wonderful

Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Standard Studio

Exceptional

Sleeps 2
1 King Bed

Similar properties

Pool

Spa

Free WiFi

Restaurant

for 1 room

includes taxes & fees

29 Jan - 30 Jan

About this property

Mediterranean Tulum hotel in Tulum City Center with 2 restaurants

2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Change of towels is available on request.

Xperience Tulum Hotel offers 25 air-conditioned accommodations with minibars and safes. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Flat-screen televisions come with Netflix. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the hotel include a waterslide, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Healing Spot has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Xperience Tulum Hotel, you'll be within walking distance of Hospital de Tulum. You'll find features like free WiFi in public areas, free self parking, and a free manager's reception.

Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Free self parking
For dining with garden views, stop by JUICEBOX, one of the property's 2 restaurants
Breakfast served daily for a fee
Splash around at the waterslide or swim in the outdoor pool
Treat yourself to Thai massages, aromatherapy, or body scrubs at The Healing Spot
Services include babysitting, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym and bike rentals
Just a 4-minute drive from Tulum National Park and 12 minutes from Tulum Beach
Airport shuttle service available for a fee

Xperience Tulum Hotel offers its guests a full-service spa, a waterslide, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A fitness center, spa services, and a terrace are also featured at the luxury Xperience Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

The hotel hosts a free manager's reception daily.

JUICEBOX - Overlooking the pool and garden, this delicatessen serves breakfast, brunch, and lunch. Guests can enjoy alfresco dining (weather permitting).

Tikka - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and public transport

Free secured self-parking on site
On-site parking includes off-street options
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Local cuisine breakfast available for a fee daily 7:00 AM–11:30 AM: MXN 200-450 for adults and MXN 200-400 for children
2 restaurants and 1 coffee shop/cafe
1 bar
Free daily reception
24-hour room service
Coffee/tea in a common area

Restaurants on site

JUICEBOX
Tikka

Things to do

24-hour pool access
Bike rentals
Bike parking
Bike storage
Fitness centre
Full-service spa
Outdoor pool

Family friendly

Babysitting (surcharge)
In-room childcare (surcharge)
Laundry facilities
Microwave
Outdoor pool
Fridge
Snack bar/deli
Water slide

Conveniences

Front-desk safe

Guest services

24-hour front desk
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Outdoors

Garden
Pool sunloungers
Terrace

Spa

Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Spa open daily
Treatment room

Accessibility

This property does not have any lifts

Beach towels
Couples dining
Designated smoking areas

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains

Bathroom

Bath or shower
Rainfall showerhead
Shampoo
Soap
Toilet paper
Towels
Toothbrush and toothpaste (on request)

Entertainment

Flat-screen TV
Netflix
Streaming services

Food and drink

Blender
Cookware/dishes/utensils
Free bottled water
Microwave
Minibar
Fridge
Toaster

Phone
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

You will be asked to provide the property with a copy of your passport after booking

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Xperience Tulum Hotel

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for local cuisine breakfast: approximately MXN 200 to 450 for adults, and MXN 200 to 400 for children
Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 4)
Airport shuttle fee per child: MXN 200 (one-way), (up to 18 years old)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Xperience Tulum Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

Pool access is available 24-hours a day.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Xperience Tulum Hotel Hotel

Xperience Tulum Hotel Tulum

Xperience Tulum Hotel Hotel Tulum

Xperience Tulum Hotel Reviews

8.8

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

2/10 Terrible

Brenda, Chicago

Travelled with partner

21 May 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

horrible

Stayed 3 nights in May 2023

4/10 Poor

Stewart

8 May 2023

Disliked: Staff & service

Shameful

This was a nice enough hotel, but mid-way through my stay, all of the guests were evacuated to a different hotel. Apparently, the hotel went out of business. This closure was planned, but it did not stop Hotels.com or the hotel from making the reservation, beyond the date of closure, and collecting my money. The transfer to the new hotel, under the same management, was arduous. The new hotel demanded that I leave my passport with them as a deposit! I traveled back and forth from the old hotel to complain and they waived this arbitrary requirement in light of my "inconvenience." The new hotel had a faulty A/C. Moreover, walking into town required walking down dirt roads through a shanty town. The management and Hotels.com should be ashamed.

Stayed 7 nights in Apr 2023

10/10 Excellent

Bukky

22 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was such a beautiful property to stay at. Will definitely recommend it.

Stayed 5 nights in Apr 2023

8/10 Good

Mihaela

11 Apr 2023

Stayed 2 nights in Apr 2023

4/10 Poor

Sheila

Travelled with partner

10 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was beautiful. The staff were all friendly and helpful. I love that the room had a full fridge and kitchen and all the amenities for cooking as an option. Unfortunately, everyday something went missing. Bringing it up to the concierge solved nothing as the stealing got worse. First day, they cleaned the room they stole my charger. Second day, an entire pack of pads. Third day, they stole my lotion. These are all replaceable but it's the principle. I didn't want them cleaning the room the first night and I put the sign to not clean the room but its windy outside so the sign that I hung on the doorknob was pointless because it flaps in every direction. Thankfully I was smart enough to not bring any valuables with me on this trip. The lotion and pads were in my bookbag so they definitely went through my belongings. I will never come back here regardless of how beautiful this place looks. And to add one more thing, at night you hear everything. If people downstairs are having a good time with their friends, you're guaranteed to hear the music, screaming, laughter and talking. You hear it all. I would've given it 4 stars if it weren't for the stealing.

Stayed 4 nights in Apr 2023

10/10 Excellent

rhonda

Travelled with partner

7 Apr 2023

Liked: Staff & service, amenities, property conditions & facilities

Everything was amazing! Staff 10/10 I'd definitely recommend hotel!!!!!

Stayed 5 nights in Apr 2023

10/10 Excellent

Samuel

Travelled with family

4 Apr 2023

Liked: Staff & service, amenities, property conditions & facilities

The people for hotel they are super, Friendly’s

Stayed 5 nights in Mar 2023

8/10 Good

Dalila

Travelled with family and small children

13 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location. Staff was really good at answering questions and meeting needs. Only issue experienced was the smell of the bathroom which was easily resolved by keeping the door closed.

Stayed 4 nights in Mar 2023

10/10 Excellent

Taylor

Travelled with family, Travelled with family and small children

6 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed in a two level apartment looking over the pool and entrance. The air conditioning and wifi worked well. They have a restaurant on site during the day and some brick oven pizza at night; if you don’t feel like leaving the hotel. It’s close to two gas stations and in a great spot to walk into town. The staff was bilingual and a lot of help. My daughter forgot her stuffed elephant and they held onto it for over 4 days until I could come back and get it.

Stayed 1 night in Feb 2023

10/10 Excellent

Andrew

Travelled with partner

15 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff, location, price, food, and much more. I cant say enough good things about this hotel. I highly recommend - it's my favorite place I've ever stayed.

Stayed 6 nights in Feb 2023

10/10 Excellent

Julieta

7 Feb 2023

Stayed 4 nights in Feb 2023

2/10 Terrible

Isaac

18 Jan 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Cihat Hilmi

3 Jan 2023

Stayed 6 nights in Dec 2022

10/10 Excellent

Leslie

31 Dec 2022

Stayed 2 nights in Dec 2022

10/10 Excellent

Eunice

13 Dec 2022

Stayed 4 nights in Dec 2022

8/10 Good

Emily

Travelled with group

25 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities

I highly recommend this place especially if you want an economical way without compromising comfort to stay in Tulum. The grounds were gorgeous, the hotel rooms were optimal. Each room has refrigerator, stove, dishes, sink etc. the patios outside of the room was lovely with seating and tables for relaxing. Concierge was very pleasant and knowledgeable. The amenities are minimal. No wash cloths available even upon request. The room has one small rack for clothing storage. Bathroom counters are minimal. The shower was not very convenient. No shelves or place for soap, razors, shampoo etc. also I wish there were more hooks to hang towels and bathingsuits. Tv was modern with streaming capabilities. There are not USB plug ins. Make sure you have your charging block. Rent scooters cabs can be pricey. The public beaches are great and inexpensive as far as food and beach beds are concerned. My only real gripe about the hotel was the noise levels. Young kids were in the pool at 6:45 am. Not sure how I felt about that given we were asked to keep it down at night due to the families on the property. I think the same courtesy should have been extended to those without families in the am. I would have loved an hour or two more to sleep. Other than that the hotel was great and I will be back!

Stayed 3 nights in Oct 2022

10/10 Excellent

Maryory

Travelled with partner

16 Oct 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, really enjoyed my stay, will definitely be back. It’s at the very very end of the strip and there’s a police station on the corner. My husband and i would walk to the strip to get food which i would recommend if you don’t mind walking, depending on where you want to go. But 10/10 highly recommend

Stayed 5 nights in Oct 2022

10/10 Excellent

Jean Pierre

Travelled with family

30 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent stay in this new-era glass construction with an ecofriendly environment - don’t miss a wonderful breakfast with haute cuisine for healthy food

Stayed 1 night in Sep 2022

10/10 Excellent

Javier

15 Aug 2022

Stayed 2 nights in Aug 2022

10/10 Excellent

Michelle Andrea

Travelled with family

15 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed my stay with my family at Xperience Tulum. This hotel is a beauty. Our condo was luxurious and clean. The only draw was they didn’t let us check in before 3pm, even though I reached out several times to let them know we will be arriving early and would appreciate a early check in, due to my mother being sick and needing rest after a long trip. I plan on coming back and staying here soon!

Stayed 5 nights in Aug 2022

10/10 Excellent

Rafael

Travelled with family, Travelled with family and small children

10 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Entering the property is very inviting. An easiness as you walk in. Room was immaculate clean. Great view from the balcony. Really enjoy my stay. Would highly recommended to family & friends.

Stayed 2 nights in Aug 2022