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4.0 out of 5

"We went to the Viceroy for a relaxing week and we loved our stay there, the staff were very welcoming and helpful the setting was stunning, we had a b ... " More

By a verified traveller on Sun 03 Dec 2017

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Ocean View Two Level Villa with Large Private Pool

Bed Count 1 King Bed Maximum Occupancy 4 Max

Viceroy Villa with Private Plunge Pool and Deck

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Villa, 1 King Bed (with Private Plunge Pool)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Villa (with Private Plunge Pool and Deck)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, Beachfront (with Private Pool and Deck)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Viceroy Riviera Maya, a Luxury Villa Resort. During your stay, you'll be within walking distance of Playa Xcalacoco. Free WiFi in public areas, 2 restaurants and a full-service spa are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi and wired Internet
  • Enjoy Mexican cuisine while dining at La Marea Restaurant
  • Continental breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to aromatherapy, massages or facials at Wayak Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • 8 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Quinta Avenida
  • Airport and local-area shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Viceroy Riviera Maya, a Luxury Villa Resort ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Viceroy Riviera Maya, a Luxury Villa Resort

Everyone (1) Couples (1)
4 out of 5

Fabulous, but .....

Pros: The setting, woodland and direct access to the beach
We went to the Viceroy for a relaxing week and we loved our stay there, the staff were very welcoming and helpful the setting was stunning, we had a beachfront villa, waking up every morning was a delight. Breakfast was lovely, with plenty of choice, evening meal was ok nothing special. For us there was a lack of nearby restaurants. The main reason for not giving this resort 5* is the resort next door, unfortunately out of Viceroys control! On our last night we asked to be moved from our villa at 2 in the morning as the booming music and shouting from a wedding on the beach was not allowing us to sleep, I will say that the staff at Viceroy did all that they could for us and gave us another villa away from the the noise - thank you.

Posted by , from Chicago on 3 Dec 2017

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Comment from Hotel Management

7 Dec 2017 by General Manager

Thank you for taking the time to provide me with your comments of your recent stay at Viceroy Riviera Maya. First of all I would like to apologize for the inconveniences that you had during your stay. I regret to learn that your stay was disrupted by noise from neighbor property and for any inconvenience that this may have caused you. I hope my team extended all courtesies to make your stay as comfortable as possible. Unfortunately, there are situations that are beyond our control, however, I assure you that we are taking in consideration any measure to prevent a recurrence. I thank you very much for your comments. In the meantime, I remain at your service and look forward to have the opportunity of welcome you back in your next visit to the Riviera Maya. Pedro Lara Viceroy Riviera Maya

4 out of 5

Very cute environment

Pros: In general the hotel and the room were very beautiful.
Cons: Everything is too expensive for what it is. Not a good quality-price ratio. We didn't like the fact that the spa was separated for men en women.
Location: Not a lot of thing to do nearby. The beach near the hotel is not very nice.
The Viceroy Riviera maya is a very cute hotel with mayan cabanas. It's like a little paradise but it's very expensive. The hotel near the viceroy is very noisy, so the hotel is not as quiet as it should be. The staff is very nice.

Posted by , from Switzerland on 2 Jul 2017

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Comment from Hotel Management

5 Jul 2017 by General Manager

Dear Audrey, Thank you so much for taking the time to leave us your valuable feedback. We also appreciate the constructive comments as only through our guest feedback that we can improve our guest experience. We appreciate your recent visit and we hope to welcome you again. Warm regards,

All-inclusive Details

All-inclusive room rates at Viceroy Riviera Maya, a Luxury Villa Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment
Lessons/classes/games

  • Pilates
  • Yoga

  • Service charge included
  • Yoga classes/lessons included
  • Additional service charge accepted
  • Pilates classes/lessons included

Property Features

Some rates at Viceroy Riviera Maya, a Luxury Villa Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Viceroy Riviera Maya, a Luxury Villa Resort such as an outdoor pool and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a hot tub, a steam room and a garden. For a fee, parking is available. This 5-star Playa del Carmen hotel is smoke free.

  • 41 guestrooms or units
  • 2 dining venues
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Viceroy Riviera Maya, a Luxury Villa Resort offers 41 accommodations, which are accessible via exterior corridors and feature private plunge pools and DVD players. Rooms open to furnished patios. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Espresso makers and minibars are provided. Bathrooms include a shower, dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

  • Private Plunge Pool
  • Private patio (furnished)
  • Sitting area
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Espresso maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Housekeeping (on request)
  • Nightly turndown service
  • Local calls (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Exterior corridor access
  • Climate control
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 11:30 AM.

La Marea Restaurant – This restaurant specialises in Mexican cuisine and only serves dinner.

Coral Restaurant + Bar – This beachfront restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Wayak Spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Hot tub in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Viceroy Riviera Maya, a Luxury Villa Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are available for USD 136.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per night
  • Weight limit: 20 lb per pet
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Guest accommodation is sealed after cleaning
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Caters to adults only
  • Property is cleaned with disinfectant
  • Security system
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are not in place
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • No cots (infant beds) available
  • LGBTQ friendly
  • No lifts
  • Smoke detector
  • Minimum guest age is 13
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 13.21 per cent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 35 to 50 per person
  • Airport shuttle fee: USD 348 per vehicle (return, maximum occupancy 4)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 136.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riviera Maya Viceroy
  • Viceroy Maya
  • Viceroy Maya Riviera
  • Viceroy Riviera
  • Viceroy Riviera Maya
  • Viceroy Riviera Maya Hotel
  • Viceroy Riviera Maya Hotel Playa del Carmen
  • Viceroy Riviera Maya Playa del Carmen
  • Tides Riviera Maya Hotel
  • Tides Riviera Maya Resort
  • Viceroy Riviera Maya Playa Del Carmen, Mexico
  • Viceroy Riviera Maya Resort Playa del Carmen
  • Viceroy Riviera Maya Resort
  • Tides Riviera Maya Resort
  • Ikal Del Mar
  • Tides Riviera Maya Hotel
  • Viceroy Riviera Maya Playa Del Carmen

You should know

  • This is an adults-only property and guests under 13 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

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