Viceroy Riviera Maya, a Luxury Villa Resort

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VIP Access

Choose dates to view prices

Dates

January 2025

February 2025

Ocean View Two Level Villa with Large Private Pool

Villa, Beachfront (with Private Pool and Deck)

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Pool

All-inclusive

Bar

Pet-friendly

Hot tub

Breakfast available

Explore the area

Playa Xcalacoco Frac 7, Playa del Carmen, QROO, 77710

Playa Xcalacoco
17 min walk
Gran Coyote Golf
6 min drive
Punta Esmeralda Beach
16 min drive
Playa Del Carmen, Quintana Roo (PCM)
20 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Signature Villa (with Private Plunge Pool and Deck)

130 sq m
Sleeps 3
1 King Bed

Villa, Beachfront (with Private Pool and Deck)

155 sq m
Beach view
Sleeps 3
1 King Bed

Royal Villa (with Private Plunge Pool and Deck)

90 sq m
Sleeps 3
1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Luxury Villa, 1 King Bed (with Private Plunge Pool)

90 sq m
Sleeps 3
1 King Bed

Viceroy Villa with Private Plunge Pool and Deck

155 sq m
Sleeps 3
1 King Bed

Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

90 sq m
Sleeps 4
2 Queen Beds

Ocean View Two Level Villa with Large Private Pool

269 sq m
Partial ocean view
Sleeps 4
1 King Bed

Premium Villa (with Private Plunge Pool)

155 sq m
Sleeps 3
1 King Bed

Similar properties

On private beach

Pool

Spa

Pet-friendly

for 1 night

includes taxes & fees

8 Jan - 9 Jan

On private beach

Pool

Hot tub

All-inclusive

for 1 night

includes taxes & fees

8 Jan - 9 Jan

About this property

Adults-only beachfront hotel with outdoor pool

Catch some rays at the beach or spend the day relaxing at Viceroy Riviera Maya, a Luxury Villa Resort's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Housekeeping is available on request.

Viceroy Riviera Maya, a Luxury Villa Resort offers 41 accommodations, which are accessible via exterior corridors and feature private plunge pools and DVD players. Rooms open to furnished patios. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Espresso makers and minibars are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wayak Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Our customers tell us they can't get enough of the helpful staff at Viceroy Riviera Maya, a Luxury Villa Resort. During your stay, you'll be within walking distance of Playa Xcalacoco. Free WiFi in public areas, 2 restaurants, and a full-service spa are available. This property offers pet-friendly amenities like food and water bowls.

Free WiFi and wired Internet
Enjoy Mexican cuisine while dining at La Marea Restaurant
Continental breakfast served daily for a fee
Valet parking available for a fee
Take a swim in the outdoor pool or soak in the spa tub
Treat yourself to body treatments, body scrubs, or deep-tissue massages at Wayak Spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
8 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Quinta Avenida
Airport and local-area shuttle service available for a fee
Pets welcome for a fee
Pet-friendly amenities are available, including food and water bowls

Some rates at Viceroy Riviera Maya, a Luxury Villa Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Viceroy Riviera Maya, a Luxury Villa Resort like an outdoor pool and a health club.

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a spa tub, a steam room, and a garden. For a fee, parking is available.

This 5-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11:30 AM.

La Marea Restaurant - This restaurant specializes in Mexican cuisine and serves dinner only.

Coral Restaurant + Bar - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Viceroy Riviera Maya, a Luxury Villa Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Lessons/classes/games

Pilates

Yoga

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Valet parking on site (USD 8 per day)
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Local area shuttle (surcharge)
Limo/town car service

Food and drink

Continental breakfast available for a fee daily 7:00 AM–11:30 AM: USD 35-50 per person
2 restaurants
1 beach bar, 1 poolside bar and 1 bar
Room service available

Restaurants on site

La Marea Restaurant
Coral Restaurant + Bar

Things to do

Fitness classes
Fitness centre
Full-service spa
Outdoor pool
Sauna
A hot tub
Steam room
Yoga classes

Conveniences

Banquet hall
Front-desk safe
Gift shop/newsstand
Library

Guest services

24-hour front desk
Concierge services
Dry-cleaning service
Hair salon
Housekeeping (on request)
Laundry facilities
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Terrace

Spa

5 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage/treatment rooms
Outdoor treatment areas
Sauna
Spa open daily
Hot tub

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Accessible airport shuttle
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

Beach towels
Couples dining
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Egyptian cotton sheets
Hypo-allergenic bedding
Pillow menu
Pillow-top mattress
Premium bedding

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Shower
Towels

Entertainment

42-inch flat-screen TV
DVD player
Satellite channels

Food and drink

Champagne service
Espresso maker
Free bottled water
Minibar

Access via exterior corridors
Free local calls
In-room massage
Iron/ironing board
Phone
Private plunge pool
Safe
Separate sitting area
Slippers
Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 50 per pet, per night
Weight limit: 20 lbs per pet
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.

Rollaway/extra beds are available for USD 136.0 per night.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: 13.21 percent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately USD 35 to 50 per person
Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 4)
Valet parking fee: USD 8 per day
Pet fee: USD 50 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: USD 136.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

Viceroy Riviera Maya, a Luxury Villa Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

This is an adults-only property and guests under 13 years old aren't allowed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Riviera Maya Viceroy

Viceroy Maya

Viceroy Maya Riviera

Viceroy Riviera

Viceroy Riviera Maya

Viceroy Riviera Maya Hotel

Viceroy Riviera Maya Hotel Playa del Carmen

Viceroy Riviera Maya Playa del Carmen

Tides Riviera Maya Hotel

Tides Riviera Maya Resort

Viceroy Riviera Maya Playa Del Carmen, Mexico

Viceroy Riviera Maya Resort Playa del Carmen

Viceroy Riviera Maya Resort

Tides Riviera Maya Resort

Ikal Del Mar

Tides Riviera Maya Hotel

Viceroy Riviera Maya Playa Del Carmen

Viceroy Riviera Maya, a Luxury Villa Resort Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Maria, Houston

Travelled with partner

10 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Small boutique property with beautiful grounds, excellent service, spacious and very private villas with private pools. It is best for very quiet, relaxing, secluded type of vacations, even though Playa del Carmen is only a short taxi drive away. I think they strike a great balance between eco friendliness, nature and comfort. They have a very nice SPA as well

Stayed 3 nights in Sep 2024

10/10 Excellent

Brie

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

JJ

Travelled with family

15 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

When I first booked this trip, I noticed some mixed reviews that I’d like to address. My experience was outstanding! The location is beautiful and peaceful, yet welcoming. You truly feel immersed in the jungle. The rooms are more spacious and comfortable than typical resort rooms. I was initially concerned about the beach being described as rocky, fearing it might be unusable. However, the ocean was very close and perfectly enjoyable. While there are some rocks, it didn’t hinder my ability to relax and soak in the waves. Additionally, a short walk down the beach offers a different experience if desired. Another review mentioned mosquitos as an issue. Expecting the resort to control mosquitos is like expecting a hotel in Seattle to control the rain. Yes, there are bugs in the jungle, but the resort provides ample mosquito repellent. One reviewer complained about a long uphill walk at the resort, but I found everything to be easily accessible. There was a slight uphill climb for about 20 yards, which is hardly worth mentioning. Compared to other resorts where I’ve had to walk 20 minutes to get food, navigating this resort was a breeze, and the surroundings are incredibly beautiful. Finally, I really enjoyed the food. Yes, it’s expensive to eat and drink, but that’s expected at a non-inclusive resort. Frankly, I’ve stayed at similar places, and the experience here was worth every penny. Alberto and others made the the experience so easy. I'd absolutely go again.

Stayed 7 nights in Jun 2024

10/10 Excellent

Efren

Travelled with partner

23 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect and beautiful. Me and my wife loved it. We will definitely come back.

Stayed 6 nights in Jun 2024

10/10 Excellent

David, Alameda

Travelled with partner

22 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff set the viceroy apart. Beach front location.

Stayed 4 nights in Jan 2024

4/10 Poor

Cuauhtemoc

Travelled with family

31 Mar 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Engañosos los cobros. Pagas todo por Expedia y lo primero que hacen al recibirte en el hotel es cobrarte los resort fees y otras que están carisimas. Aguas La comida no se si cambiaron al chef pero terrible.

Stayed 4 nights in Mar 2024

10/10 Excellent

jeanne Margaret

Travelled with partner

4 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The villa was beautiful and the staff was so friendly.

Stayed 4 nights in Feb 2024

8/10 Good

natalie

27 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place out of the busy city

This hotel is quaint and adorable for a quiet couples trip. The staff and service is impeccable. They are so very kind and attentive to every detail. The villas and very private and the grounds are lush jungle and really lovely

Stayed 4 nights in Feb 2024

10/10 Excellent

Linda I

Travelled with partner

7 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The villas are a dream and the walk path to the pool with access to the beach is just a dream.

Stayed 3 nights in Feb 2024

4/10 Poor

Sally J

Travelled with partner

28 Dec 2023

Disliked: Amenities

Very dark rooms. Inadequate lighting on the casitas, as you go outside and all over the property. Hard to see steps and I fell. Waiters got something wrong with every order.

Stayed 5 nights in Dec 2023

10/10 Excellent

CHIA-TENG

Travelled with family

27 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort is quiet and hidden for those looking for privacy. The facilities and amenities were top notch and well taken care of; the staff were friendly and attentive. Highly recommended.

Stayed 7 nights in Dec 2023

10/10 Excellent

Jackie

11 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Romantic, private beautiful accommodations. We especially enjoyed the private pool and the outdoor shower. The attentive service made our stay wonderful.

Stayed 5 nights in Dec 2023

10/10 Excellent

James

Travelled with partner

19 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a fantastic stay at the Viceroy. From the moment we arrived it was first class the entire time. We used the resort car service which was nice to not have to hassle with the taxis when we arrived at the airport. Straight through the chaos, to our car and away we went. Greeted with drinks and quick lay of the land and shown to our bungalow after the financials were handled. Could not have been happier with #34. It was off the main path, plenty of privacy and extremely clean. Great plunge pool was used daily/nightly. Hammock needs changed as the ends were too close and couldn’t lay back. Room was amazing. No complaints. Clean, cool and comfortable. Outdoor shower was exceptional and almost every shower was taken outdoors. Entire setup was perfect we really felt like we were there alone. Food was very good. Menu selections had a nice variety. My girlfriend is a vegetarian so I was a little worried about finding options for here but wait staff understood and were helpful in making sure she had choices. Beach was the least impressive of the entire facility. It was nice but not great and was rocky as other reviews suggest. Would not go for the beach specifically but pool area was great. All staff were amazing and extremely helpful. Could not have been happier and it didn’t feel forced. Bottom line is we will be back and excited for another trip. You won’t be disappointed. Could be a bit noisy on the weekends from neighbor resort. It was on Friday.

6/10 Okay

hussein M

14 Nov 2023

Liked: Cleanliness

Disliked: Staff & service

The staff wants to suck your blood , not friendly at all.

Stayed 6 nights in Aug 2023

8/10 Good

Percy

31 Oct 2023

Stayed 3 nights in Oct 2023

10/10 Excellent

Gina

Travelled with partner

30 Jul 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice experience. The staff was fantastic!

Stayed 4 nights in Jul 2023

10/10 Excellent

Chris

Travelled with family

20 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful, relaxing and excellent staff

Stayed 4 nights in Jun 2023

8/10 Good

Svitlana

15 Jun 2023

Stayed 3 nights in Jun 2023

10/10 Excellent

jeff

19 May 2023

Stayed 7 nights in May 2023

8/10 Good

Youri, Ottawa

Travelled with partner

8 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel / resort was good and well appointed. Staff was nice and friendly. You got feel as we stayed in a jungles. Main value of this place - privacy and quietness. Few things to consider: beach was rocky and inaccessible with bare feet, need short walk to neighbor hotel sea access point. There were only two restaurants on the property - consider 15 min taxi ride at fixed $20 as alternative dinnner in town. Another tip: Once book airport transfer - stay away from Shuttle Central transfer company (offered by Expedia - we regret) : driver came late (40 min.), minibus was bitten up. Our driver - also had fun watching TV season on his cell phone all way while driving to our resort. 😀 We did his video! Viva Mexico 🇲🇽!

Stayed 4 nights in Apr 2023

6/10 Okay

Karen

16 Mar 2023

Liked: Staff & service

Stayed 2 nights in Mar 2023

6/10 Okay

Gregory Alexander

Travelled with partner

21 Feb 2023

Liked: Staff & service, property conditions & facilities

Very much a Private facility

Stayed 6 nights in Feb 2023

10/10 Excellent

Shauna E., Columbus

Travelled with partner

15 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The grounds are beautiful and our room couldn't have been better. The private plunge pool and outdoor shower were so relaxing. We stayed 8 days and had all meals but one at Viceroy - the food was fabulous. The beach is beautiful but rocky at the shore line. The staff and service are first rate. Every request was taken care of immediately! Playa Del Carme in an easy 15 cab ride away with lots to see. Many excursions are available but we came to just take it easy and didn't try any. I HIGHLY recommend Viceroy and hope to go back.

8/10 Good

Rene

8 Dec 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jaime

Travelled with family

14 Nov 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My Dream Birthday

We did The Best Choice with Viceroy! Incredible Rooms, The Best Service, the Spa is a Other Nivel Nice Beach and Beautiful View, Excellent food, The Service in the Beach Wowwww, We come back Soon!