Platinum Yucatan Princess Adults Only

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VIP Access

Choose dates to view prices

Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Breakfast included

Hot tub

All-inclusive

Pool

Spa

Explore the area

Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710

Playa Xcalacoco
16 min walk
Gran Coyote Golf
7 min drive
Punta Esmeralda Beach
14 min drive
Playa Del Carmen, Quintana Roo (PCM)
22 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Suite, Round Bed, Swimout (Honeymoon)

82 sq m
Sleeps 2
1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Swimout (Platinum)

54 sq m
Sleeps 3
1 King Bed

Junior Suite (deluxe)

55 sq m
Sleeps 3
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Junior Suite (deluxe)

55 sq m
Sleeps 3
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Suite, Round Bed (Honeymoon)

82 sq m
Sleeps 2
1 King Bed

Deluxe Room (Platinum)

54 sq m
Sleeps 3
1 King Bed

Junior Suite, Pool Access ((Swimout) Deluxe)

55 sq m
Sleeps 3
1 King Bed and 1 Twin Sofa Bed

Similar properties

Pool

All-inclusive

Spa

Free WiFi

for 1 night

includes taxes & fees

5 Dec - 6 Dec

Pool

All-inclusive

Spa

Parking included

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Adults-only beachfront hotel with a spa tub

Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.

Platinum Yucatan Princess Adults Only offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Our customers tell us they can't get enough of the free breakfast at Platinum Yucatan Princess Adults Only. During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free WiFi in public areas and free self parking, plus 13 outdoor pools.

Free buffet breakfast served daily
Free WiFi
Free self parking
Enjoy international cuisine at Yucatan, one of the property's 6 restaurants and 8 bars/lounges
Take a swim in the 13 outdoor pools or soak in the spa tub
Treat yourself to hot stone massages, manicures and pedicures, or facials at Princess Spa Platinum
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes 6 outdoor tennis courts, a gym, and a steam room
Guests love the restaurant and breakfast
8 minutes by car from El Camaleón Mayakoba Golf Course and 12 minutes from Quinta Avenida

Platinum Yucatan Princess Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this hotel measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.

Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Soccer

Tennis

Tennis lessons

Volleyball

Lessons/classes/games

Aerobics

Dancing

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Wheelchair-accessible parking available
On-site parking includes off-street options

Food and drink

Free buffet breakfast available daily 7:00 AM–10:00 AM
6 restaurants
2 poolside bars, 8 bars/lounges and 1 beach bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Yucatan
Bruschetta
Rodeo Grill
Aroma
Asiatico

Things to do

13 outdoor pools
6 outdoor tennis courts
Fitness classes
Archery
Basketball
Beach volleyball
Billiards/pool table
Fitness centre
Full-service spa
Golf driving range
Nightclub
Sauna
Shopping
A hot tub
Steam room
Tennis
Volleyball

Conveniences

ATM/banking services
Banquet hall
Lift
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Business centre
Conference space (6426 square feet)

Outdoors

Beach umbrellas
Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

8 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Beach towels
Designated smoking areas

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains

Bathroom

Dressing gowns
Bath or shower
Free toiletries
Hairdryer
Private bathroom
Towels

Entertainment

42-inch plasma TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Desk
Iron/ironing board
LED light bulbs
Phone
Safe
Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a security system and a first aid kit

Front desk staff will greet guests on arrival.

This property enforces a strict dress code in the restaurants.

We should mention

For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu

Platinum Yucatan Princess All Suites Playa del Carmen

Platinum Yucatan Princess All Suites Resort

Platinum Yucatan Princess All Suites Resort Playa del Carmen

Platinum Yucatan Princess Adults All inclusive Playa del Carmen

Platinum Yucatan Princess Adults Playa del Carmen

Platinum Yucatan Princess Adults

Platinum Yucatan Princess

Platinum Yucatan Princess Adults Only Hotel

Platinum Yucatan Princess Adults Only All inclusive

Paltinum Yucatan Princess Adults Only All Inclusive

Platinum Yucatan Princess Adults Only Playa del Carmen

Platinum Yucatan Princess Adults Only Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Melanie

23 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We were there while a hurricane was going to hit and all the employees were so well prepared. I loved it so much and will definitely be returning

Stayed 4 nights in Jul 2024

4/10 Poor

Amber

23 Aug 2024

Liked: Cleanliness

Disliked: Staff & service

This property is not handicap accessible and is not disability friendly

Stayed 6 nights in Aug 2024

10/10 Excellent

Sarmad

Travelled with family, Travelled with family and small children

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything

Stayed 6 nights in Jul 2024

4/10 Poor

TRACIE

Travelled with partner

22 Aug 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

This last visit was our 6th time at PYP and has consistently been our favorite resort in Playa Del Carmen. We will NOT be returning however. The appalling behavior that is allowed by other guests and the lack of action by security lead to a frightening confrontation between myself (female, 110 lbs, 51 years old) and a young male guest nearly three times my size. This type of behavior is unacceptable and the resort took no action from the many complaints against this man from multiple guests. In ignoring the complaints, this behavior continued to the point of violent threats against myself and other guests in the same pool. PYP needs to retrain their security staff immediately.

Stayed 1 night in Jun 2024

8/10 Good

Pnina Liat

Travelled with partner

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property but food is mediocre. The hibachi was great although it was disappointing that they didn’t offer authentic Mexican cuisine. The room service menu was more like a glorified fast food menu with nothing but a burger, pizza, hot dog, fries and ham and cheese sandwich. I couldn’t even get a fruit plate or espresso sent to the room for breakfast, even though it’s available in each restaurant on the property. The restaurants are not all open at the same time. One or two are bound to be closed & after 10pm, you’re stuck with fast food options on the room service menu or at the bar. The beach is amazing but watch for the mapachi (Mexican raccoons). They’re adorable but also get into your bags if they smell food. Then there’s the beach security who takes his job of segregating guests with a grey resort bracelet from those with a black bracelet (apparently VIP) very seriously. He literally made us gather our belongings and move farther down to where the chairs are hard plastic as opposed to the soft cushioned ones in the “VIP section”. I’ll also mention that we spent every day of our seven day stay laying on those comfy chairs until the very last day when we were suddenly informed that we were not permitted to utilize that section of the seating area. Overall it’s a nice resort. The all inclusive is a huge bonus despite the crappy room service and late night options. The staff are all super nice, with the exception of the 7th day beach patrol 🙄

Stayed 7 nights in Aug 2024

6/10 Okay

Dayton

Travelled with partner

19 Aug 2024

Liked: Cleanliness, staff & service

Stayed 6 nights in Aug 2024

8/10 Good

Wai Lok Philip

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

4/10 Poor

Raniya

Travelled with partner

18 Aug 2024

Liked: Amenities, property conditions & facilities

This place was way way too quiet for an adult resort. And too strict with their dress code. Couldn’t take food outside their buffet to have a bite on the patio . Not a lot of smoking areas

Stayed 5 nights in Jun 2024

10/10 Excellent

Cara

17 Aug 2024

Liked: Staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

8/10 Good

Shannon

Travelled with group

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s beautiful. Need to improve the welfare of the natural habitat, especially the wildlife.

Stayed 6 nights in Aug 2024

8/10 Good

Kurt

Travelled with partner

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beach was very rocky, which we didn't expect. There are many pools which we used during our stay.

Stayed 6 nights in Jul 2024

6/10 Okay

Alison

Travelled with family

16 Aug 2024

It was okay. We got there and our ac didn’t work. We had to fight with them to get switched to a different room. Once we got to a different room, the ac was working but the shower was had very low water pressure compared to the other room. Food was alright, plates were kinda small. Cleaning ladies came in every day and made our bed for us and tidied up our room.

Stayed 5 nights in Aug 2024

4/10 Poor

Mirza Elda

Travelled with group

16 Aug 2024

Disliked: Staff & service, amenities, property conditions & facilities

The hotel was decent, but the staff was TERRIBLE. The difference of how they treat Mexicans vs foreigners is APPALLING. My friends and I were mistreated in every restaurant and made to wait for almost an hour while foreigners sat, dined and left and we'd barely gotten drinks. The DJ they hired played the same 10 songs the entire time we were there (almost a week), and when we asked him to change it, he replied he was busy. The aircon was not properly maintained and smelled like mold and humidity everywhere you went. Snacks were limited in time and variety, very disappointing. Restaurant times were also limited and you had to be chasing the "right time" to eat, or you were out of options. Rescuable, some of the staff and the room were okay although the bathroom distribution was inconvenient. Would definitely never stay here again.

Stayed 3 nights in Aug 2024

6/10 Okay

Rick

15 Aug 2024

Liked: Property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

natalie

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very friendly staff . It was easy and simple to get around the property. The beach isn’t the cleanest but plenty of pools on the property. I would recommend .

Stayed 5 nights in Aug 2024

10/10 Excellent

Eddy

Travelled with partner

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is amazing and attentive to your needs. The food was delicious. There are many different forms of entertainment. Overall amazing place to stay, 10/10.

Stayed 5 nights in Aug 2024

8/10 Good

Liam

14 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Aug 2024

8/10 Good

Julien

Travelled with partner

14 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

clean, quiet and friendly resort. Beach area not the greatest! Water wasn’t swimmable due to algae.

Stayed 4 nights in Aug 2024

10/10 Excellent

Sam

Travelled with family

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice.

Stayed 6 nights in Jul 2024

8/10 Good

Tonya

Travelled with partner

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall, we really enjoyed our stay. It is a large spread out resort with varied activities, restaurants, pools, great beach, tennis courts (that are in good condition) and a nice well sized room. The service was great from every source of need. Very helpful. We asked to exchange one of our expeditions (knowing it was past cancellation requirements) and they accommodated us easily. We didn't get paid the difference but we weren't expecting that. The beach was our favorite. Nice huts to lay under and the seaweed was raked up every couple days. There is no getting around the seaweed and felt they did really try their best to keep it from being a nuisance. Our only complaint was the breakfast and lunch buffet. While they have a huge variety, it just got old. Most of the options are processed or have been used over and over so they have a bit of a stale component. It would be so nice if they added a sit down lunch and breakfast option. The options for the evening are excellent and we really enjoyed our dinners. We wouldn't go back just because we like to try new things but we do recommend this resort.

Stayed 7 nights in Aug 2024

6/10 Okay

Jose

Travelled with family

13 Aug 2024

The only good experience we had at this property was provided by one person, Alfredo, one of the bellman. He was very nice and genuinely try his best to made us feel welcome.One thing we noticed is that the mayority of the staff, as soon as we spoke in spanish, were rude and treated us very different than guests that spoke other languages.Especially the front desk agents at our arrival. The bed was horrible, bowed in the middle. Pools close at 8pm (this is supposed ti be an adults only hotel) I can go on and on.

Stayed 4 nights in Aug 2024

6/10 Okay

Jason, Pearland

Travelled with partner

12 Aug 2024

Stayed 5 nights in Aug 2024

6/10 Okay

Elvis

Travelled with partner

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It’s a very beautiful resort, clean, and friendly staff. I buffet food is 6 out of 10. I was disappointed in the food quality, only have one beer selection. Also the restaurant are okay, certain items in the restaurant cost extra not included in a all inclusive resort, they have a restaurant called Sky, must pay for everything in the restaurant, kinda defeats the all inclusive resort. Thea shows are pretty good especially the Grease show, the pirates show not so much. Overall I would recommend staying here, but if you want more than look elsewhere.

Stayed 4 nights in Aug 2024

8/10 Good

Crystal

Travelled with partner

12 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

What we did not like about this hotel was that the cleaners try to come clean your room well before the 12pm checkout time. We were still in the room at 11:30am and two different staff barged into our room. I also did not like how rude some of the concierge staff are when asking questions but also the ridiculous amount of money they charge for late checkout! It was about 200USD to check out at 2pm...crazy. They also don't do room decorations for birthdays like some other resorts do, which is a shame...

Stayed 7 nights in Aug 2024