8/10 Good
Nimeera, EDMONTON
Travelled with partner
13 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent- Everywhere we went, people were so friendly. Shout out to Elena, the bar waitress on the beach, always bringing us fresh drinks and jokes. Animation team-all were very friendly. All of the restaurant staff (too many to mention) are hard workers with a smile.
Would have loved if they made fresh smoothies in the morning at the buffet. Glad they had non pork options eg.turkey sausages..(any turkey bacon in the future??) Also disappointed that we had to pay to use the restaurant "Chill out" on the beach. Hopefully in the future, after the upcoming renovations, they will have access to a restaurant on the beach for all without additional cost.
Liked that there was a "bus service" around the hotel. Many pools, many chairs. Also really liked having the app and all of its features (daily program, booking a la carte restaurants, map, etc). Wi-Fi access wasn't always smooth sailing, but it was sufficient.
The rooms were a bit dated, and upon entering after checking in, we were slightly disgusted to find hair in the jacuzzi tub and spots, making it look like it wasn't cleaned. They also didn't clean out room one of the days even though we put the sign up. But, after one complaint it was cleaned and they checked the following day to make sure it was cleaned to satisfaction- very pleased with the follow up.
Overall we had a pleasant, short stay. We are looking forward to coming back in a few months for a wedding event!
Nimeera
Stayed 3 nights in Jan 2025