Grand Riviera Princess - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

On the beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool

All-inclusive

Bar

Hot tub

Breakfast included

Parking included

Explore the area

Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Playa Xcalacoco
5 min drive
Gran Coyote Golf
6 min drive
El Camaleón Mayakoba Golf Course
7 min drive
Playa Del Carmen, Quintana Roo (PCM)
20 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Suite With Jacuzzi and Outdoor Shower

65 sq m
Sleeps 2
1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Super Saver

55 sq m
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed

Family Room

59 sq m
Sleeps 5

Room

59 sq m
Sleeps 5

Deluxe Room, Pool Access (Pool View)

56 sq m
Sleeps 3
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Suite (with 2 Jacuzzies)

59 sq m
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Room, Garden View

55 sq m
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Similar properties

Pool

Hot tub

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools

Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.

Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Our customers tell us they can't get enough of Grand Riviera Princess - All Inclusive 's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.

Free buffet breakfast served daily
Free WiFi
Free self parking
Enjoy international cuisine at Buffet Verde, one of the property's 9 restaurants and 9 bars/lounges
Splash around at the water park or swim in the indoor and 12 outdoor pools
Indulge with hot stone massages, aromatherapy, or body treatments at the spa
Services include babysitting, a free kid's club, and a lifeguard on site
Onsite recreation includes 6 outdoor tennis courts, a gym, and a steam room
Guests have great things to say about the clean accommodations and the beach
11 minutes by car from Quinta Avenida and 14 minutes from Playa del Carmen Maritime Terminal

Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM. The property hosts a free manager's reception daily.

Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities

Soccer

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Entertainment

Access to onsite nightclubs

Onsite live performances

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7 AM–11:30 AM
9 restaurants and 1 coffee shop/cafe
3 swim-up bars, 2 beach bars, 3 poolside bars and 9 bars/lounges
Free daily reception
Coffee/tea in a common area

Restaurants on site

Buffet Verde
La Hacienda
La Vaquería
Mamma Mia
La Fondue

Things to do

12 outdoor pools
6 outdoor tennis courts
Fitness classes
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Evening entertainment
Fitness centre
Full-service spa
Indoor pool
Kayaking
Lifeguards on-site
Nightclub
Playground
Sauna
Shopping
Snorkelling
A hot tub
Steam room
Table tennis
Tennis
Volleyball
Water park access (surcharge)

Family friendly

12 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free rollaway/extra beds
Free supervised childcare
Indoor pool
Laundry facilities
Playground
Snack bar/deli

Conveniences

ATM/banking services
Banquet hall
Lift
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Wedding services

Business services

Conference space (5425 square feet)
Meeting rooms - 5

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Free pool cabanas
Garden
Lifeguards on site
Outdoor entertainment area
Outdoor furniture
Pool sunloungers
Pool umbrellas
Terrace

Spa

15 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Step-free path to entrance
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Beach towels
Humane treatment of captive wild animals
Music library
Romance packages available
Smoke-free property
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Free rollaway beds

Bathroom

Free toiletries
Hairdryer
Private bathroom
Towels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Connecting rooms available
Desk
Eco-friendly cleaning products used
Iron/ironing board
Phone
Safe
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a security system and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 8:00 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen

Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

Julio

Travelled with partner

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me and wife really liked the property and pool access from our room was awesome! Food was good and sometimes great. One thing that upset us was that we were accused of damaging their sofa and the hotel wanted to charge us $200! What saved us was that my wife had take. Video of the room when we arrived! So please do the same…look for any damages and stains or report it right away when you arrive. Also, the Taxis rates are stupidly high! We like to get out and enjoy the city and this kept us from going out more often.

Stayed 4 nights in Sep 2024

10/10 Excellent

Alma

22 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The staff was awesome

Stayed 7 nights in Sep 2024

8/10 Good

Kenneth Patrick

Travelled with family

22 Sept 2024

Liked: Amenities

Very nice resort needs some upkeep and those pesky little animals with the long noses they are reckingthe place. Should trap and relocate before it’s too late

Stayed 13 nights in Sep 2024

4/10 Poor

KATHLEEN ANN, Knoxville

Travelled with family

22 Sept 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

This rrsort is full of wild animals that come right into your room. The amell of the rooms is totally umexceptable mold and mildew is bad. Room service cost extra and has a very basis menu. Not handicapped friendly

Stayed 6 nights in Sep 2024

8/10 Good

Dzevad

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent

Stayed 7 nights in Sep 2024

8/10 Good

Alin

Travelled with family

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fresh food and decent options. More variety of soups, seefood and music for entertainment would also be beneficial during the stay.

Stayed 7 nights in Sep 2024

10/10 Excellent

Jason

22 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Top notch. Won’t go anywhere else in Cancun area.

Stayed 7 nights in Sep 2024

2/10 Terrible

Jacqueleen

21 Sept 2024

Stayed 5 nights in Aug 2024

10/10 Excellent

Guadalupe

Travelled with pets, Travelled with partner

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is save and big have alots of fun is beautiful place

Stayed 7 nights in Sep 2024

6/10 Okay

Sheri Ann

Travelled with family and small children

21 Sept 2024

Pool bars were understaffed and closed too early. Property is SO far from the airport and i didnt like the kids club area - way to.far from the resort

Stayed 7 nights in Aug 2024

6/10 Okay

Melissa

21 Sept 2024

Liked: Property conditions & facilities

Disliked: Staff & service

Stayed 3 nights in Sep 2024

10/10 Excellent

Alma Leticia, Arlington

21 Sept 2024

Stayed 4 nights in Jul 2024

10/10 Excellent

Stephanie

Travelled with family

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

My partner and I don’t fancy ourselves as resort people. But boy, we had a great time here. Yes, it could be loud. It was definitely a party place. But the pool nearest our room was very quiet. We got into a nice routine of getting breakfast lounging by our pool, having dinner at one of the restaurants and an evening walk on the beach. It was quite lovely. I will say the food was okay. Being in Mexico we really wanted to experience authentic food. Even the Mexican restaurant on campus was not very good. They seem to try and cater to the palettes of travelers instead of presenting authentic food. With that being said, we would come again!

Stayed 7 nights in Sep 2024

10/10 Excellent

Gladys

Travelled with partner

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We spent our vacation on 2022/23 & 24 on Princess Hotels. We will be back next year. We had an amazing time and a great service.

Stayed 11 nights in Sep 2024

10/10 Excellent

Angela

20 Sept 2024

Liked: Cleanliness, staff & service

The service there was amazing. This is our third time back because we love it so much in the last two years. The food is great also. Especially the la carte restaurants

Stayed 7 nights in Sep 2024

4/10 Poor

Marlynn

Travelled with family

18 Sept 2024

Liked: Cleanliness

Disliked: Staff & service

The customer service was poor, at the buffet they would take a while to come greet you and ask about drinks, the snack bar by the pools would not let you in with swimwear not even a dry top and bottom cover ups, it’s not all inclusive some parts of the are charge example room service and top shelf liquoir is not included unless you purchase the “platinum “ package

Stayed 4 nights in Sep 2024

8/10 Good

Amber

17 Sept 2024

Liked: Staff & service, amenities, property conditions & facilities

Beautiful place. Staff knocked on my door multiple times when I had my do not disturb sign on but other than that I had a wonderful trip.

Stayed 9 nights in Sep 2024

8/10 Good

Melissa, Rome

Travelled with family

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort was average compared to other resorts I’ve stayed at in the area. The staff was friendly and accommodating. Entertainment is offered every day of the week which was a nice benefit. Food was average. I will say I did not have any issues reserving dinners but I didn’t wait till the last minute either. They got you right in and service was always great! The rooms were very nice, but I was very disappointed with getting my mini fridge filled. I had to call to get it filled and it was dirty when I got there. I mentioned this when I called to get it filled and instead of cleaning the food that was crusted on the front of the shelf, he just flipped the shelf around. When he filled it, instead of an assortment of soda, water, beer like I’m used to at the resorts I’ve stayed at, I got almost all beer. So the next day I had to call again and request what I wanted. The next three days nothing was filled. We were upgraded to VIP suites which was nice (jacuzzi tub!), but were not able to use any of the benefits that came with the VIP room. It was still nice to be close to the beach and pools though. The biggest issue at this resort and why we will probably never return is the kodys. They steel items from bags at the pools and made it almost impossible to eat at the lunch area by the pools, as they would get on the tables and steal food off your plate! Even if you covered your bag, they would get into them! They were everywhere!

Stayed 5 nights in Sep 2024

10/10 Excellent

Andrew

17 Sept 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Migdalia Padua

Travelled with family

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Primera ves en México y estuvo todo espectacular. Hice todas las reservaciones a través de expedía y todo fue excelente. Lo recomiendo todo mil veces. Hotel 5✨y expedía excelente

Stayed 7 nights in Sep 2024

6/10 Okay

Anay

15 Sept 2024

Stayed 4 nights in Aug 2024

8/10 Good

Shaya

Travelled with family, Travelled with partner

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My property was great. There were many food places and entertainment factors that contributed to my experience. It was pretty cool from the MJ tribute to the hibachi restaurant to the animals walking near. The only alteration I'd make is making the rooms more modern. Some of the painted windows and walls look so old. Thanks.

Stayed 4 nights in Sep 2024

10/10 Excellent

Anthony J

Travelled with partner, Travelled with group

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful, Friendly staff, clean spacious rooms, excellent food !!!

Stayed 4 nights in Sep 2024

10/10 Excellent

Holly

Travelled with family and small children, Travelled with group

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is amazing for families traveling with younger kids. We loved that they provided beach toys so we didn't have to travel with them. The kids club and kid pool were great, my kids loved the activities and the chicken nuggets they brought out at lunch time. The restaurants were great, Miso was our favorite, they got my daughter a chocolate cake and sang to her for her bday. The staff was amazing, helpful and exceeded our expectations. The shows were great and we LOVED the kids discotec dance parties with glow paint.

Stayed 5 nights in Sep 2024

2/10 Terrible

Megan Grace

Travelled with family

15 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The food and drinks are the worst I have ever had. The pool and ocean are both unenjoyably hot. The staff is rude, especially at the front desk. I will never go back and you should never go.

Stayed 7 nights in Aug 2024