Grand Riviera Princess - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

On the beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Hot tub

All-inclusive

Breakfast included

Explore the area

Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Playa Xcalacoco
5 min drive
Gran Coyote Golf
6 min drive
El Camaleón Mayakoba Golf Course
7 min drive
Playa Del Carmen, Quintana Roo (PCM)
20 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Suite With Jacuzzi and Outdoor Shower

65 sq m
Sleeps 2
1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Super Saver

55 sq m
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed

Family Room

59 sq m
Sleeps 5

Room

59 sq m
Sleeps 5

Deluxe Room, Pool Access (Pool View)

56 sq m
Sleeps 3
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Suite (with 2 Jacuzzies)

59 sq m
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Room, Garden View

55 sq m
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Similar properties

Pool

All-inclusive

Spa

Kids pool

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor swimming pools

Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.

Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Our customers tell us they can't get enough of Grand Riviera Princess - All Inclusive 's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.

Free buffet breakfast served daily
Free WiFi
Free self parking
Enjoy international cuisine at Buffet Verde, one of the property's 9 restaurants and 9 bars/lounges
Splash around at the water park or swim in the indoor and 12 outdoor pools
Indulge with reflexology, detox wraps, or body treatments at the spa
Services include babysitting, a free kid's club, and a lifeguard on site
Onsite recreation includes 6 outdoor tennis courts, a gym, and a steam room
Guests have great things to say about the clean accommodations and the pool
7 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Quinta Avenida

Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM. The property hosts a free manager's reception daily.

Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities

Soccer

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Entertainment

Access to onsite nightclubs

Onsite live performances

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7 AM–11:30 AM
9 restaurants and 1 coffee shop/cafe
3 swim-up bars, 2 beach bars, 3 poolside bars and 9 bars/lounges
Free daily reception
Coffee/tea in a common area

Restaurants on site

Buffet Verde
La Hacienda
La Vaquería
Mamma Mia
La Fondue

Things to do

12 outdoor pools
6 outdoor tennis courts
Fitness classes
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Evening entertainment
Fitness centre
Full-service spa
Indoor pool
Kayaking
Lifeguards on-site
Nightclub
Playground
Sauna
Shopping
Snorkelling
A hot tub
Steam room
Table tennis
Tennis
Volleyball
Water park access (surcharge)

Family friendly

12 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free rollaway/extra beds
Free supervised childcare
Indoor pool
Laundry facilities
Playground
Snack bar/deli

Conveniences

ATM/banking services
Banquet hall
Lift
Gift shop/newsstand

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Wedding services

Business services

Conference space (5425 square feet)
Meeting rooms - 5

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Free pool cabanas
Garden
Lifeguards on site
Outdoor entertainment area
Outdoor furniture
Pool sunloungers
Pool umbrellas
Terrace

Spa

15 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Step-free path to entrance
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Beach towels
Designated smoking areas
Humane treatment of captive wild animals
Music library
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Free rollaway beds

Bathroom

Free toiletries
Hairdryer
Private bathroom
Towels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Connecting rooms available
Desk
Eco-friendly cleaning products used
Iron/ironing board
Phone
Safe
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a security system and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 8:00 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen

Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

6/10 Okay

Fantasy, Rockford

23 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The staff, and upkeep of the property was great, the food wasn’t the greatest, and the distance between everything was just too far! Lastly the animals roaming the property was just too much.

Stayed 3 nights in Aug 2024

4/10 Poor

Janine

Travelled with partner

22 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

I liked that there were animals around the hotel. Did not like when You arrive at gate hotel the building was peeling a cracked. The place is big and you have to walk everywhere and takes 10 to 15mins just to go eat something. The reservation restaurants were very poor in food and appearance. They turned a buffet into a restaurant. Instead they could of remodel it and make it something different. Didn't seem evaluated. Drinks were made well. Pool access was ok it had animal poop in it. And the cabanas for the pool were always taken couldn't get and even paid for platinum area and they let anyone over there so I didn't even have to pay extra since everyone goes there. Also was approached to become a member my husband and I sat over 90 mins presentation. We were told we would have breakfast in platinum Yucatan and go view the property. They didn't do any of that. They took us to our regular buffet and show us a not ketped villa. Gave us a 25 min message with hydro access which was just a pool coupon for the spa. Was not worth the time we wasted. I say we wont ever go back to this property ever again. We stayed at the royal sands and the hacendia and they were beautiful and well kept and update and you can also buy some things for yourself there or toothpaste that doesn't cost over $10

Stayed 5 nights in Aug 2024

10/10 Excellent

Sandeep

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved our 5 nights stays

Stayed 5 nights in Aug 2024

10/10 Excellent

Marc

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

6/10 Okay

William

Travelled with family

22 Aug 2024

Liked: Staff & service, property conditions & facilities

The positives are the grounds are beautiful, the natural wildlife and the service was good. Beach area is nice. Room service was great. Food was better than the buffets. If you like to walk this is a place to walk. The larger pools were nice. Our suite was big but definitely dated. Beed upgrade. Bathrooms were nice and had plenty of space and were good. Sleeping area and decor is outdated. No drawers available so we stored our clothes in closets and shelving was minimal. The shelf in c was high so we felt disorganized. We were on second floor and the building had rooms in first floor which had direct access to pool. The pool needed cosmetic maintenance. Outside the resort was not as nice as Cancun. Traffic was hectic and we had an experience with a local gas station (car rthey tricked us into paying an extra $20 for gas. Rather lose $20 than to put my family at risk. Its part fo being a tourist anywhere but was not fond of the area. Buffet was hit and miss. Sometimes they had really good food and sometimes it was regular average food. The specialty restaurants were good! Especially the tepanyaki restaurant. I would not go back simply because price vs value was not there. I have been in smaller properties in Cancun that offer same price and a bit smaller rooms but the feel and is much better. like the location of the resort as we did three awesome excursions and all were close. I would rather spend a little more on another resort in the area.

Stayed 7 nights in Aug 2024

8/10 Good

Sarah

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

8/10 Good

Alban

Travelled with family, Travelled with family and small children

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good

Stayed 7 nights in Aug 2024

2/10 Terrible

daisy

21 Aug 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Nicholet

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was a real nice resort but I only had 1 bad experience I had a do not disturb on my door and they cleaned my room away but other than that it was beautiful

Stayed 5 nights in Aug 2024

8/10 Good

Dolorita

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service of the internet

Stayed 4 nights in Aug 2024

8/10 Good

Hilda

20 Aug 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Ashok Kumar

Travelled with family

19 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

The building and facilities were well maintained. The food options could have been a bit of variety. The staff who were organizing the activities were great. The staff at reception can be more friendly, often they don’t respond well. The staff at the restaurants were very good too. I would recommend this resort.

Stayed 6 nights in Aug 2024

8/10 Good

Iran, Wantage

Travelled with family and small children

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Jul 2024

8/10 Good

Jorge Luis

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

6/10 Okay

Harold

Travelled with family

18 Aug 2024

Disliked: Property conditions & facilities

The property is nice overall but very spread out and huge and expect to do lots of walking or waiting for the transport in very humid weather. We were on the third floor and there is only one elevator 3 or 4 buildings away. The buffet at the bottom of the resort was not as good as the 2 at the front of the resort. Food was not refilled when empty and the food temperature was opposite of what it should have been. Hot food cold and cold food hot. Everything was around the same temp. Including the air. Be forewarned that they do not allow flushing of toilet paper. Instead it’s placed in an open trash can by the toilet. Food sold on the property in stores is extremely expensive. Expect to pay 10usd for a bag of chips etc. Also this is a timeshare resort while it’s not mandatory be prepared to be asked multiple times to sit in a presentation at some point. Expect to be on a bus for a few hours if you take any excursions anywhere due to picking up people from other resorts. If they tell you your excursions end at 12 add 2 hours to accommodate for the other passengers. Schedule your dinings late to adjust for this as we missed our reservations due to misinformation. Lastly if you eat outside be ready to be attacked by these local animals that they call Coatis. They are not super aggressive but will be irritating enough for you to not be able to eat your food. There are definitely better resorts in the area choose wisely.

Stayed 5 nights in Aug 2024

10/10 Excellent

Arsis

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was generally very clean. Even though there was a lot of travelers the resort never felt too crowded and there was always space whether in the restaurants or the pools or at the beach. Helpful staff and exceptional service.

Stayed 3 nights in Aug 2024

10/10 Excellent

Ana

Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was amazing!!!!

Stayed 6 nights in Jul 2024

8/10 Good

Seleste

Travelled with partner, Travelled with group

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is really nice, food is good. Nice resort but be prepared to walk to all the areas. Rooms are spacious only thing I can complain is tub needs to get cleaned better. Rooms with swim up pool is wonderful, highly recommended. Second time here for a reason.

Stayed 4 nights in Aug 2024

10/10 Excellent

Izaias Rodrigues

18 Aug 2024

Liked: Staff & service

the property needs to be updated on some areas specially the beach area

Stayed 5 nights in Aug 2024

4/10 Poor

Steve

18 Aug 2024

Disliked: Property conditions & facilities

Stayed 9 nights in Jul 2024

10/10 Excellent

Edmar Azevedo

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean

Stayed 8 nights in Aug 2024

10/10 Excellent

Taylor

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a wonderful time at Grand Princess Riveria, I was upgraded to platinum and it was worth the cost for the additional amenities & top shelf liquor. The staff was also very accommodating

Stayed 4 nights in Aug 2024

8/10 Good

Nancy Alayne

Travelled with family, Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed my stay at this resort very much! Felt very safe and the staff was very mindful and helped as much as possible with my handicapped dad. I would like to say that although the staff helped as much as possible with my dad being handicapped it is possible to get around the resort due to the shuttle. I wouldn't recommend this resort to someone who can't walk up to 20 minutes. Getting from the lobby to the beach is about a 15 - 20 minute walk. We also had problems with some staff members. One staff member misled my family a couple times based on telling us wrong information and saying she reserved us a spot for dinner but didn't. We also were misled by a staff member that we could buy our pictures online when we couldn't then it was too late. If you don't mind walking, this resort is great for you. The night life wasn't huge but there's a lot of entertainment. The pool turned my white swimsuit yellow which was a little concerning. A lot of food options and overall it's a great resort. Did some excursions that were sold at the resort and I would recommend them (Miguel was very considerate with my handicapped dad).

Stayed 6 nights in Aug 2024

8/10 Good

Fernanda

Travelled with family, Travelled with family and small children, Travelled with group

17 Aug 2024

Liked: Cleanliness, staff & service, amenities

I recently stayed at the Gran Rivera Princes Resort with a group of 13 family members and had a mostly positive experience. First off, the free WiFi access is excellent and works well throughout the resort, which is a rare find and a definite plus for those who need to stay connected. The shuttle service provided by the resort was very convenient, making it easy to get around the property. The cleanliness of the rooms, common areas, and the pool was impeccable, and the overall property upkeep was perfect, contributing to a very pleasant stay. One unique aspect of the resort is the presence of animals throughout the property. While this adds a nice touch of nature to the environment, there are quite a few of them, and they can be a bit too bold when it comes to food. They will take any and all food you have, whether it’s in your hand or your bag, so be cautious and keep your snacks well-hidden. The staff at the resort were friendly and helpful, making the overall experience more enjoyable. The beach was clean, although there are quite a few rocks initially when entering the water, but it smooths out further in. The environment is eco-conscious, which is great for those who appreciate sustainable practices. The drinks served were good, and the resort is both family- and kid-friendly. However, the shops on the property are quite expensive, so be prepared for that. The air conditioning in the rooms was very effective, keeping the rooms comfortably cool. One downside

Stayed 8 nights in Aug 2024

10/10 Excellent

Rawan

Travelled with family and small children

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a wonderful time, room was clean, room service was very quick and friendly the whole time, pools were big nice and clean. Lots of fun activities they do which we loved.

Stayed 3 nights in Aug 2024