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The Giacomo, Ascend Hotel Collection

3.0 star property

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Photo gallery for The Giacomo, Ascend Hotel Collection

Lobby
Dining
Suite, 1 King Bed with Sofa bed, Non Smoking
Lobby
Suite, 1 King Bed with Sofa bed, Non Smoking

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Gym

Explore the area

Map
222 First Street, Niagara Falls, NY, 14303
  • Seneca Niagara Resort & Casino
    ‪4 min walk‬
  • Rainbow Bridge
    ‪9 min walk‬
  • American Falls
    ‪14 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Non Smoking 2 person Whirlpool in Bath

Premium bedding, down duvets, pillow-top beds, individually decorated

Standard King Non Smoking 2 person Whirlpool in Bath

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Fireplace

Premium bedding, down duvets, pillow-top beds, individually decorated

Room, 1 King Bed, Accessible, Fireplace

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Fireplace)

Premium bedding, down duvets, pillow-top beds, individually decorated

Standard Room, 1 King Bed, Non Smoking (Fireplace)

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

  • City view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard King Non Smoking 2 person Whirlpool in Bath with Fireplace

Standard King Non Smoking 2 person Whirlpool in Bath with Fireplace

Standard King Non Smoking 2 person Whirlpool in Bath with Fireplace

  • 24 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Jacuzzi

Premium bedding, down duvets, pillow-top beds, individually decorated

Standard Room, 1 King Bed, Jacuzzi

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Fireplace

Premium bedding, down duvets, pillow-top beds, individually decorated

Standard Room, 1 King Bed, Fireplace

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

The Giacomo, Ascend Hotel Collection

Art Deco hotel with free breakfast and a 24-hour fitness center
Along with a 24-hour fitness center, this hotel has a bar/lounge and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a microwave in a common area, dry cleaning, and a 24-hour front desk.
The Giacomo, Ascend Hotel Collection offers 41 accommodations with complimentary newspapers and complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This Niagara Falls hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at The Giacomo, Ascend Hotel Collection gets good marks from our customers. During your stay, you're just a quick walk from Niagara Falls State Park. You'll find features like free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking and RV/bus/truck parking
  • Relax with a drink at the lobby lounge
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests like the accommodations for the comfy beds, spaciousness, and overall comfort
  • Just a 5-minute walk from Niagara Falls State Park and 4 minutes by foot from Seneca Niagara Resort & Casino
  • Pets welcome for a fee (restrictions apply)
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly The Giacomo, Ascend Hotel Collection. Self parking is free.

Guests are served free buffet breakfast daily from 8:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 3 metres
  • Free secured self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (64 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Portable shower seat
  • Roll-in shower (206 centimetre wide)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (79 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Giacomo Hotel
Giacomo Hotel Niagara Falls
Giacomo Niagara Falls
The Giacomo Hotel Niagara Falls
Giacomo
The Giacomo, Ascend Collection
The Giacomo, Ascend Hotel Collection Hotel
The Giacomo An Ascend Hotel Collection Member
The Giacomo, Ascend Hotel Collection Niagara Falls
The Giacomo, Ascend Hotel Collection Hotel Niagara Falls

The Giacomo, Ascend Hotel Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1015 reviews
Rating 8 - Good. 236 out of 1015 reviews
Rating 6 - Okay. 124 out of 1015 reviews
Rating 4 - Poor. 50 out of 1015 reviews
Rating 2 - Terrible. 43 out of 1015 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kofi

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view of the fireworks over the falls. The room was clean and the bed was comfortable. Secured free parking and a very good continental breakfast. Will definitely stay again if in the area.
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
The whole staff were super friendly and hard working from the front desk crew , the two gentlemen looking over the breakfast area who were constantly refilling items to the bartenders and the maintenance staff. Our room was very clean and spacious and the shower was very large with a built in bench. The bar and breakfast areas were very cosy as well as the room on the top floor where we were able to chill and have a few drinks with other people who came up to check out the view. Parking was across the street in a gated lot monitored by security cameras. All and all it was definitely our favourite hotel that we have stayed in the area.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ervin

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was our 10 year anniversary trip. When i booked the hotel i took a chance but by pictures it looked like something my wife would love. And that is what happened she loved it feom the architecture and the small things staff would do. The staff was exceptionally nice and good. Will book again if we were to return to the area.
Stayed 3 nights in Dec 2024

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for couples
Nice hotel. We had a room with jetted tub. Enjoyed the falls, casino, Anchor Bar, all within walking distance.
Stayed 1 night in Dec 2024

10/10 Excellent

Tammy

Stayed 1 night in Dec 2024

2/10 Terrible

Shamina

Stayed 2 nights in Dec 2024

8/10 Good

Jennifer

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Beautiful Hotel deserves some TLC
We have stayed at The Giacomo every year since 2010 when it opened. It pains me to say that the place is showing wear and tear and needs some TLC. The toilet seat was peeling & stained, the drapes & carpets need some help, the Bar needs some decent glassware and to be stocked better, the TV had one channel. It's still a beautiful hotel, but COME ON ASCEND - put some $ into this hotel like you do your others. Nothing has been updated or fixed since it opened. It makes me sad. New York has forgotten Niagara Falls and that is a shame!
Stayed 3 nights in Dec 2024

10/10 Excellent

Jasmin

Liked: Staff & service, property conditions & facilities
very good
Stayed 1 night in Dec 2024

8/10 Good

Garvin

Liked: Staff & service, property conditions & facilities, room comfort
Great parking
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Nanan, Medford

Inconvenient parking across the street; dark and old property,
Stayed 2 nights in Dec 2024

2/10 Terrible

Dwaine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complaint.
The room was dirty, hair in the bath tub. There was hair, dirt and crumbs under couch cushions. There was a bug cocoon on the bathroom wall near toilet. Coffee pot in room was dirty with coffee residue on the outside of the machine. After walking around in white socks in the room, our socks were black and dirty. It said there were robes and slippers but they were not available. The elevator would not go pass floor 16 of 18. The rooms were not updated from the lights, carpet or wallpaper. Room that was rented was not the same room as shown at time of reservation. Was told by manager that he would contact me and never received a call back. This was supposed to be a romantic vacation trip for our anniversary and was a total disappointment. It’s supposed to be a hotel but yet it has people that live there. Parking was outside with assigned parking that someone had took my parking spot. Would like to have a full refund. I would never nor recommend that hotel to anyone. My recommendation would be to stay somewhere else.
Bug cocoon.
Bug cocoon.
Under cushion dirty.
Sink.
Stayed 2 nights in Dec 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice very comfortable
Stayed 2 nights in Dec 2024

6/10 Okay

Evangelos

Stayed 2 nights in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for the night
Very nice hotel room and decorations and room commodities, highly recommend this room
Stayed 1 night in Dec 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Deana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am in love with this hotel. Will be staying here Everytime I come to Niagara falls NY.
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Janet A., Pulaski

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel was different in its decor, almost historic. I enjoyed the large jetted tub. It was kind of erie going to the 19th floor lounge. It was a back stairwell off the elevator and it was very dark when we got up there. They claimed you could see the illumination light show of the falls which wasn’t true because the falls face Canada so you couldn’t see the lights unless you were on the Canadian side.
Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great location. Staff was very helpful and attentive. All around great stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to US Falls and great location to cross into Canada. Room decor was Fabulous
Stayed 3 nights in Dec 2024

8/10 Good

Anna-Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely rooms; however, the bathroom was exceedingly cold as there were no vents for heat in there.
Stayed 2 nights in Nov 2024

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Disliked: Room comfort
Weekend getaway. Our room was really cold and we were quickly moved to a suite with a fire place. The heat didn’t work in this room either but the fire place kept us warm. Water pressure in the shower was dismal. Breakfast was just ok.
Stayed 2 nights in Nov 2024

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