Shaftesbury House - Our City Apartments - Reviews, Photos & Rates

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Entire apartment

Choose dates to view prices

Dates

December 2024

January 2025

Overview
Prices
Location
Amenities
Policies

Good

Popular amenities

Laundry

Kitchen

Free WiFi

Explore the area

59-61 Station Street, Birmingham, England, B5 4DY

The Alexandra Theatre
3 min walk
Birmingham Hippodrome
5 min walk
Birmingham Christmas Market
5 min walk
Birmingham (BHX)
25 min drive

Room options

Studio (Separate Bedroom)

1 bedroom
Sleeps 2
1 Double Bed

Duplex (Apartment)

Sleeps 2
1 Double Bed

Studio

Studio
Sleeps 2
1 Double Bed

Apartment, 1 Bedroom

1 bedroom
Sleeps 2
1 Double Bed

Penthouse (Apartment)

Sleeps 2
1 Double Bed

Similar properties

Pet-friendly

Free WiFi

Restaurant

Air conditioning

for 1 night

includes taxes & fees

7 Dec - 8 Dec

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Shaftesbury House - Our City Apartments

Apartments with kitchens, a short walk to The Mailbox

This smoke-free apartment building features dry cleaning, free WiFi in public areas, and multilingual staff. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a TV comes with digital channels, and guests can also appreciate conveniences like a sitting area and a coffee/tea maker. Weekly housekeeping is available.

Shaftesbury House - Our City Apartments offers 17 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Televisions come with digital channels. Housekeeping is provided weekly.

During your stay at Shaftesbury House - Our City Apartments, you're just a quick walk from The Mailbox. Free WiFi in public areas and dry cleaning service are available. This comfortable apartment building has 17 apartments. Each apartment offers free WiFi and a kitchen.

Each apartment offers a kitchen, a sitting area, and digital TV
Free WiFi
Services include dry cleaning/laundry and luggage storage
Within a 10-minute walk of The Mailbox and O2 Academy Birmingham

As a guest of Shaftesbury House - Our City Apartments, you'll find multilingual staff, dry cleaning/laundry services, and discounted use of a nearby fitness facility. WiFi is free in public spaces.

This 3.5-star Birmingham apartment is smoke free.

Languages

English, French, Polish

Property amenities

Internet

Free WiFi

Parking and transport

No on-site parking available

Family friendly

Cots (infant beds): GBP 12 per night
Children stay for free (see details)

Kitchen

Fridge
Stovetop
Microwave
Oven
Dishwasher
Electric kettle
Cookware/dishes/utensils
Coffee/tea maker

Bedrooms

Bed sheets provided
Rollaway/extra beds: GBP 24 per night

Bathrooms

Bath or shower
Hairdryer
Towels provided

Living spaces

Sitting area

Entertainment

TV with cable/satellite service

Laundry

Dry cleaning/laundry service

Work spaces

Desk

Comfort

Heating

Pets

Service animals only (pets not allowed)

Suitability/Accessibility

Lift
Smoke-free property

Services and conveniences

Safe
Multilingual staff
Housekeeping (weekly)
Iron/ironing board
Luggage storage

Location highlights

Near a train station

Things to do

Fitness facilities nearby (discounted access)

Safety features

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

17 rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:00 PM

Check-out

Check-out before 10:30 AM

Special check-in instructions

There is no front desk at this property

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Children 11 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for GBP 24 per night.

Cribs (infant beds) are available for GBP 12 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Crib (infant bed) fee: GBP 12 per night
Rollaway bed fee: GBP 24 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has not indicated whether there is a smoke detector on the property

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance.

We should mention

Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Shaftesbury House CityQuarters Apartment Birmingham

Shaftesbury House CityQuarters Apartment

Shaftesbury House CityQuarters Birmingham

Shaftesbury House CityQuarters

Shaftesbury House - Our City Apartments Apartment

Shaftesbury House - Our City Apartments Birmingham

Shaftesbury House - Our City Apartments Apartment Birmingham

Shaftesbury House - Our City Apartments Reviews

7.4

Good

8.2/10

Cleanliness

7.0/10

Staff & service

7.4/10

Property conditions & facilities

4/10 Poor

Dean, Corby

2 Aug 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Nice studio, good location, appalling organisation

First things first, it was a nice, clean studio but that's only part of the story. There's no regular reception and I wasn't contacted to be given an access code. The 3 phone numbers given at the front door didn't work (voicemail x2, and a company name which didn't correspond with the name of the hotel). My room wasn't ready so I had to wait around for it to be cleaned. 10am or 10:30 checkout? Depends where you look and who you ask. Inconsistent information. Also, the staff seemed to have double booked a room as the man who arrived at the same time as me found his room already had someone in it. This concerned me as, for all I knew, someone could have been in my room whilst I was out. When I arrived back in the evening there were 2 men sleeping on bean bags as they couldn't get hold of the staff on the phones either, and their belongings were locked in the reception room. In no way was this a relaxing stay. Sure, the bed was nice, but the organisation and security flaws meant I slept with one eye open. I think pigs will fly before I stay here or with this company ever again.

Stayed 1 night in Aug 2019

4/10 Poor

Karen

16 May 2019

Liked: Staff & service

Disliked: Room comfort

Awful Location

Apartment clean but area it is in is dreadful. Would not stay again for this reason.

Stayed 1 night in May 2019

8/10 Good

David

3 Jun 2018

Liked: Cleanliness, room comfort

good

super convenient. and clean and well appointed. lots of space. slight slowness of response from service staff but overall good value.

Stayed 2 nights in May 2018

8/10 Good

I J

1 Jun 2018

Liked: Cleanliness, staff & service, room comfort

Lovely staff. Would recommend a written apartment guide/manual since the front desk is open limited hours though for things like using the WiFi and intercom.

Stayed 4 nights in May 2018

8/10 Good

Steve

23 Mar 2018

Liked: Staff & service, room comfort

8/10 Good

James

18 Mar 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City apartments break.

Good apartment. Very close to station. Very helpful staff. Problem with WiFi and TV. Could be a bit cheaper.

Stayed 3 nights in Mar 2018

2/10 Terrible

Shannon , Worcs

16 Feb 2018

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Would never visit again

Avoid at all means if you’re looking for value for your money. Very awkward meeting, was made to stand outside for 5 minutes to wait for someone to open a door for us to the reception - no WiFi wrote down, just told to us to remember the login and password - initially looked ok to the eye - we dropped our stuff and left the apartment as we had things we needed to do. After arriving back to look thoroughly around our apartment we realised it wasn’t very nice. Very industrial, looked like it was very cheaply decorated, chipped paint on the walls, cheap signs around which were peeling off, bed felt about 10 years old, never mind the rest - the list is endless. They state they had laundry facilities available - no washing machine anywhere in the apartment & when contacted later in the evening was told I couldn’t use them & that they will be open at 9:30am as there is no staff to let me in. (They also charged me a £25 cleaning fee when I got to the property which wasn’t stated before purchasing) So basically had no way of washing work uniform which was needed for the next day - customer service was awful & dealt with very unprofessionally. I’ve contacted the office several times and they’ve chose to ignore my calls and message I left (all I asked for was my £25 cleaning fee back as I left the apartment to stay elsewhere as it was that awful) I will never in my life return or recommend to anyone, EVER

Stayed 1 night in Feb 2018

8/10 Good

Chong

16 Jun 2017

Liked: Cleanliness, room comfort

Good location but remote check in/out by 0844 no.

Really good location just opposite the John Lewis of New Street Station, easy access and good Chinese restaurants around. However no one at reception, and because booked through hotels.com no PIN given and have to call 0844 number for access into the building and for key collection. Also because of this no VAT receipt issued and have to call the same number again ask them to email over.

Stayed 2 nights in Jun 2017

4/10 Poor

chris

11 Jun 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oof!

I was always told to only say something if it was nice so here goes - the location is adjacent to New St station so excellent.... I have stayed at City Quarters hotels in London and found them to be relatively expensive but in tip top condition. I doubt very much that this is part of the same chain. The exterior looks run down and once inside the lobby the smell is of last night's curry. The eoom itself is a reasonable size but very run down. The bed is uncomfortable - it felt like a fold me up - and the bedding and pillows were poor. The furnishings are old and cheap - the tv was the size of a teabag - and the bathroom floor is metal!. Nasty.

Stayed 1 night in Jun 2017

10/10 Excellent

Robert

30 May 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chrysostomos

15 May 2017

Liked: Cleanliness, property conditions & facilities, room comfort

Nice and clean apartments centrally located

Very centrally located apartments, just opposite the entrance to the train station. Pros, location, clean, fully equipped, next to New Street train station and mall with food market, coffee places and Starbucks, they open at 6.00 so convenient to grab a coffee early morning. Cons, not so big room, quite noisy during weekend nights, very bad wifi.

6/10 Okay

Verified traveller

28 Apr 2017

Disliked: Property conditions & facilities, room comfort

Considering the price, the studio needs a lift up. The sofa was uncomfortable. I could not work the TV or use the WiFi. It is rather noisy and the big screen above the entrance to railway station is a source of constant light

8/10 Good

Gemma

3 Apr 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable clean apartment, great location.

Great location, nice clean comfortable apartment. I would recommend eye mask as even with the blinds down the Giant LED screen from the station is glaring in and makes it bright.

8/10 Good

Verified traveller

26 Feb 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tanja

9 Feb 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The apartments were very easy to find. Coming from the trains turn left towards the south exit and John Lewis escalators, walk down the steps outside and the apartments are facing you! We 'checked in' at 18.45 to find a locked door. According to the note on the door we should have had a code email but that had not happened. A short phone call later, number at door, got code and all was well. Ate at the Han Dynasty restaurant next door - v good. You can have a DIY buffet which you cook yourself on special tables with cooking pots. Wasn't brave enough to try it myself but the sizzling pepper fillet steak was excellent.

2/10 Terrible

Verified traveller

7 Feb 2017

Disliked: Property conditions & facilities, room comfort

Stay elsewhere

When you get into the room you are hit y the heat. There is no air conditioning, and the window barely opens. This is nothing until you try to sleep. The blinds don't fully close, and just outside is a very bright LED screen at the same height as the room (if you are on the second floor or higher). Do not expect any sleep. I would stay elsewhere. Positives: it's across the road from the station.

4/10 Poor

Verified traveller

22 Nov 2016

Disliked: Staff & service, property conditions & facilities, room comfort

great location, poor quality and finish.

Fantastic location in terms of New Street station, bars and shopping. . Studio apartment - poor quality in terms of finish, repair work required and value for money. Access issues - check-in/check-out times (3pm & 10.30am) and staff contact "out of hours" beyond maintenance issues.

10/10 Excellent

Sue

12 Oct 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and clean apartment

Nice apartment just a bit too much light shines in at night.

10/10 Excellent

Bethany

30 Sept 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great to have all the facilities

Room was ideal and studio flat is great for short and longer stays alike

10/10 Excellent

John, mansfield england

26 Sept 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean.. great price..central location

I was in town overnight to see the three degrees two doors down and two minutes out of new street so perfect location...the exterior looks tired and worn...but inside is modern...the apartment was clean ..well equipped..and most importantly I got a great night s sleep..check inn was easy and got courtesy call to see if everything was OK..I would recommend the Shaftesbury..you would be hard to please if you didn't like um

4/10 Poor

Irina

14 Sept 2016

Disliked: Staff & service, property conditions & facilities

Worn out place near train station

The location for this is pretty good if your only purpose is to take the train quickly the following morning. Otherwise, there's nothing I liked about the place, it looks worn out and depressing to spend your evening in. I would not stay there again.

8/10 Good

Lloyd

19 Aug 2016

Liked: Cleanliness, staff & service

Adequate apartment next to New Street Station

Self catering apartments directly opposite the entrance to New Street Railway Station. Everything you need for a short stay. Not luxury but perfectly adequate and very convenient. Would benefit from aircon as room was hot but it was mid August. Will defo stay again!

8/10 Good

Emma, Lancashire

15 Aug 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birmingham

Great location and easy check I'm. Separate bedroom was only separated by a temporary wall and no mirror near a plug to do hair in

8/10 Good

David, london

5 Aug 2016

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

GET THE CODE BEFORE YOU GO

i didn't receive the code for door access or to get the keys had to wait until someone else arrived the keys BE CAREFUL there is no reception the room wasn't even ready!!!!!! Their fault had to come back! The help number on the accommdation NO ANSWER!! rANG 4 TIMES. It was clean but disorganise check in proceedures and not made clear

6/10 Okay

jayna, p

9 May 2016

Disliked: Room comfort

Ideal location right outside new street station. Never received 4 digit code to get in. Couldnt find any staff to ask for a late checkout. standard size rooms, however double bed was small and uncomfortable. Apartment has a strange smell. Dishwasher provide gave all dishes an intese wash before used. Price is a bit high for what you receive.

Shaftesbury House - Our City Apartments

Choose dates to view prices

Photo gallery for Shaftesbury House - Our City Apartments

Reviews

Good

Popular amenities

Explore the area

Room options

View all photos for Studio (Separate Bedroom)

Studio (Separate Bedroom)

View all photos for Duplex (Apartment)

Duplex (Apartment)

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Studio

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Apartment, 1 Bedroom

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Penthouse (Apartment)

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About this property

Entire place

Shaftesbury House - Our City Apartments

Languages

Property amenities

Internet

Parking and transport

Family friendly

Kitchen

Bedrooms

Bathrooms

Living spaces

Entertainment

Laundry

Work spaces

Comfort

Pets

Suitability/Accessibility

Services and conveniences

Location highlights

Things to do

Safety features

General

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Shaftesbury House - Our City Apartments Reviews

Reviews

Good

8.2/10

7.0/10

7.4/10

Reviews

4/10 Poor

Dean, Corby

Nice studio, good location, appalling organisation

Dean

4/10 Poor

Karen

Awful Location

Karen

8/10 Good

David

good

David

8/10 Good

I J

I J