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Birmingham Serviced Apartments - Rotunda

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Apartment | Shared kitchen
Apartment | City view
Apartment
Interior

Reviews

4.2 out of 10

Entire apartment

1 bedroom1 bathroomSleeps 414 sq m

Popular amenities

  • Washer
    Washer
  • Kitchen
    Kitchen
  • Free WiFi
    Free WiFi
  • City view
    City view

Explore the area

Map
Apartment 904, 150 New Street, Birmingham, England, B2 4PA
  • Bullring & Grand Central
    1 min walk
  • Birmingham Cathedral
    6 min walk
  • Victoria Square
    6 min walk
  • Birmingham (BHX)
    26 min drive

Room options

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Apartment

  • 14 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4

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for 1 night
includes taxes & fees
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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Birmingham Serviced Apartments - Rotunda

Apartment with kitchen, steps from Bullring & Grand Central
Concierge services, laundry facilities, and free WiFi in public areas are available at this smoke-free apartment building. The apartment features a kitchen with a refrigerator and an oven, plus a washing machine and a flat-screen TV with digital channels. Additional amenities include free WiFi, a hair dryer, and a safe. Limited housekeeping is available.
Guest accommodations at this apartment offer safes and hair dryers. Accommodations at this 3-star apartment have kitchens with refrigerators and cookware/dishes/utensils. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with digital channels. Housekeeping is provided on a limited basis.

During your stay at this apartment building, you're just a quick walk from Bullring & Grand Central. You'll find features like free WiFi in public areas, plus concierge services and laundry facilities. Free WiFi and a kitchen are available in the apartment.
  • The apartment offers a kitchen, a washing machine, and a flat-screen TV
  • Free WiFi
  • Services include a concierge and luggage storage
  • Steps from Bullring & Grand Central and 9 minutes by foot from The Mailbox
As a guest of this apartment, you'll find concierge services and laundry facilities. WiFi is free in public spaces.

This 3-star Birmingham apartment is smoke free.

Property amenities

Internet

  • Free WiFi

Parking and transport

  • No on-site parking available

Kitchen

  • Fridge
  • Oven
  • Cookware/dishes/utensils

Bedrooms

  • 1 bedroom

Bathrooms

  • 1 bathroom
  • Shower
  • Hairdryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital service

Laundry

  • Washing machine
  • Laundry facilities

Pets

  • No pets allowed

Suitability/Accessibility

  • Smoke-free property

Services and conveniences

  • Concierge services
  • Limited housekeeping
  • Safe
  • Iron/ironing board
  • Luggage storage

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [59-60 Water Street, Birmingham, B31EP]
This property doesn't offer after-hours check-in

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: GBP 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to 59-60 Water Street, Birmingham, B31EP
This property doesn't offer after-hours check-in.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Property is also known as

Birmingham Serviced Apartments Rotunda Apartment
Serviced Apartments Rotunda Apartment
Birmingham Serviced Apartments Rotunda
Serviced Apartments Rotunda
Birmingham Serviced Apartments - Rotunda Apartment
Birmingham Serviced Apartments - Rotunda Birmingham
Birmingham Serviced Apartments - Rotunda Apartment Birmingham

Birmingham Serviced Apartments - Rotunda Reviews

Reviews

4.2
Rating 10 - Excellent. 0 out of 18 reviews" "
Rating 8 - Good. 1 out of 18 reviews" "
Rating 6 - Okay. 5 out of 18 reviews" "
Rating 4 - Poor. 6 out of 18 reviews" "
Rating 2 - Terrible. 6 out of 18 reviews" "

4.2/10

Cleanliness

3.8/10

Staff & service

6.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but check where you get the key from!
I love staying in this block normally where I can pick up the key at the reception. However if you book this specific appt you have to get the key from an address 20 mins away. Not great at all if you get to the location at 10pm. Ended up booking a cheap hotel nearby instead!
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only review you need to read
AVOID AT ALL COSTS. SCAM SCAM SCAM. Their only interest is stealing your money, and not providing a service. No customer service and rooms were dirty. "Reception" is half a mile walk from the property, when checking out; no one present, yet have the audacity to ask for a £100 CASH deposit - they don't operate with card. No chance! Ending up accepting an expired gift card from name embossed... what morons. There's cesspits cleaner than their apartments. Still got my fingers crossed they get shut down, or better yet, deported.
Stayed 1 night in Jun 2019

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Darren

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

2/10 Terrible

Jemariez

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID!! DIRTY APARTMENT AND POOR CUSTOMER SERVICE!
I stayed in Room 904 in the Rotunda with two friends. We paid a lot of money for a room that was poorly maintained and not clean and had to wait half an hour to collect the keys because the office had been left unattended. I sent multiple emails to the company outlining all of the issues with photographic evidence and was ignored for over a week before they sent a pathetic reply so I am still waiting for the situation to be resolved. When we arrived, the office was empty even though we got there during opening hours so we called the number and a man said he would be there in 5 minutes. 9 minutes later he still hadn't arrived so we rang again and he said he was around the corner. This was clearly a lie as we had to call him again 7 minutes later as he still wasn't there. Please see attached photo of our call log. When we finally got to the hotel later than planned, the room was not even clean. The location of the room was perfect but the room itself was poorly presented. The walls were covered in marks, the carpet wasn't even cut correctly and there were missing tiles in the shower so it feels like we paid a lot of money for something quite shoddy. The carpets were covered in lots of hair and dust, the curtains were stained, there was a thick layer of muck under the radiator and finger prints all over the windows. There was also a dirty tray in the oven so we had to wash up before we could even cook. Please see attached images of the state of the apartment. AVOID!!!!!
Stayed 1 night in Mar 2019

2/10 Terrible

jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d have a hotel room
Apartment was pretty dirty, bathroom bin wasn’t emptied, sofa-bed was broken and difficult to sit on without it sliding open on you. Washing up left on drying rack but still had coffee stains on. Windows and glass had sticky prints and smudges and hand prints all over, the curtain had lipstick in a big patch. Couldn’t turn off the heater in the bathroom which was then absolutely baking. It was right next to the toilet, which combined with the sink which is practically in your lap, makes for an uncomfortable sitting. Apartment is pretty small, but good location in centre. View was good, but spoiled by some blue and white dump in Small Heath that looks like it’s falling down anyway.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The apartment was centrally located and for the same price as a hotel room was good value fir money. However the keys have to be picked up and left off at the other side of town despite there being a 24hr reception at the location. Also (and this was mainly down to expedia slipping it in tiny writing on confirmation) you are expected to do a £100 pre-auth on your card on arrival. I found blocking this amount with my bank for 2 weeks unjustified as a key deposit it is way beyond the value, as a security deposit not only would it unlikely cover the cost of any damage but before keeping any money they would have to prove crimunal liability. I was told this happens in all hotels......yes where you may have bar...restaurant...minibar or room services charges. I returned the keys at 9.30am but noone was at the office. I contacted them later to demand they complete the pre auth on their machine but these outstanding professionals clearly had no idea that function could be done and thought it totally acceptable that they could block bank funds for 2 weeks for a 1 night stay. So the apartment was fine but for all the other faff and inconvenience which was the opposite of hospitality i wouldnt stay again
Stayed 1 night in Mar 2019

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Shower was broken and no one responded back to me until after I checked out. Room was dirty and the pillow cases smelt
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service
position had to walk 30 min to pick up key and rverse to return key 100 deposit required this had been sub let to us
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
DO NOT BOOK THIS APARTMENT I had a nightmare with this apartment. You have to pick the keys up 20mins walk from the actual apartment location. Not acceptable when you arrive into Birmingham at 9pm at night. The keys location is in a business area so would not recommend walking in the dark. There is nothing on hotels.com website advising you have to pay £100 key deposit. And to add to that you have to drop the keys back off. No box to drop off within the apartment building, completely insane considering there's a manned reception desk. In total 80mins of walking back & forth or approx £12 in taxi fees. When I opened my apartment door, (the key gets stuck) it had not been serviced/cleaned. It was really dirty with marks on walls. I refused to stay but they don't have any other apartments in this complex. Nightmare by now at 1030pm at night. After 40mins a staff member arrived (after i refused to meet him as he didn't want to park his car???) and offered me another apartment at another location and would drive me there??? Absolutely no way I would get in a car with someone I didn't know and with no guarantee the state of the apartment. Plus I specifically booked the New street location to be close to the Train Station and my meeting location. The security have had endless complaints of issues with this apartment and want the owner out. Pay the extra and stay in a hotel.
Stayed 1 night in Oct 2018

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearly 4 miles of walking pickup and drop off keys
Had to pick up key nearly a mile away in Jewellery Quarter! I only stayed one night so was asked to drop back the next day. It was nearly 4 miles of walking! I had to do it because they took £100 deposit on the keys. Apartment wasn't even locked when I got there! Staff didn't care and said I should have read the small print. Apartment was dirty. Hairs all over the carpet, bathroom and shower. Stains on carpet, curtains and work surface. Dirt in all areas - crevices such as skirting, corners etc. Décor and condition was very tatty. Mattress was ultra cheap and not comfortable. Sofa was more comfortable and I considered sleeping there. One window was broken. TV had sky, but the remote didn't work so was stuck with one channel and subtitles. Location was good which is why I went for it but the walk for the keys more than cancelled that out. Safe to say I will never, ever return.
Stayed 1 night in Sep 2018

4/10 Poor

Claire

Disliked: Staff & service, room comfort
Check in awful - Wifi not working
What isn't clear is on the front booking page it doesn't state you have to pick up keys, the keys are a 15 min walk (or 10 min taxi) from the apartment, so that's potentially 30 mins before you've got to apartment. They then ask you to drop keys back when you are leaving, so again you have to add 30 mins to your travel time. This is not ideal when you pick this for location and you have to carry luggage/bags etc. No WiFi, contacted them through the mobile they text me to confirm bookind in the evening, no response. Window didn't shut properly allowing noise in, lights in kitchen part didn't work. Sink was clearly blocked in bathroom as took ages to go down, didn't seem that clean. Text them in the morning with all the issues (including the wifi again), no response. They give you an amenities bag, only 1 tea bag, one coffee sachet and one sugar sachet for drink, bit stingey if you ask me. Nothing in the apartment for drinking i.e. no other teabags/coffee etc.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The room itself could have been lovely, in a great location with a lovely view however poor cleanliness, a broken fridge, a full bin, unclean bed sheets all made for a poor visit. Add to the fact that to get your room key is a 45 minute walk and this is not a hotel I will be re-using.

4/10 Poor

Verified traveller

Liked: Staff & service
Very central - inconvenient check in
The people who work in the reception / office are nice and polite. However, the flat was not well maintained, wi-fi did not work and the check in process was a mess, as guests need to walk 15 minutes from the flat in order to take the keys (not convenient at all, especially on a rainy day). The area is very central, which is handy for visiting bars / restaurants / train stations but it's really noisy, with some dodgy sorts of preachers singing prayers and drunk students being around constantly.

6/10 Okay

jon

Disliked: Cleanliness, staff & service
Go to the cube if you want a view of Brum!
The view aside, its a pretty average set-up. From the near mile walk across the city to pick up the keys (and return them to check out, even though there is a reception at the Rotunda - surely something could be done about that?!) to the generally grubby condition of the apartment this was a rather disappointing offering. Ours certainly was in need of some TLC. Poor standard beds and old manky bedding, stained carpet, luke warm water from the shower...good view though! See Bham from the Cube and stay somewhere else!

6/10 Okay

Gazanfer

Liked: Cleanliness, staff & service
Disappointing
I was told there was parking before I booked and there wasn't after I booked
Stayed 1 night in Dec 2017

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