Zereno Boutique Hotel

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VIP Access

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Dates

December 2024

January 2025

Standard Apartment, 1 King Bed with Sofa bed | Living area

Premium bedding, down duvets, minibar, individually decorated

Luxury Apartment, 1 King Bed with Sofa bed | View from room

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Free airport shuttle

Bar

Breakfast included

Spa

Housekeeping

Pool

Explore the area

Aldea Zama, Aldea Maya, Lote 3, Tulum, QROO, 77760

Dos Aguas Park
14 min walk
Hospital de Tulum
19 min walk
Tulum National Park
4 min drive
Tulum, Quintana Roo (TUY)
14 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Superior Apartment, 1 King Bed with Sofa bed

109 sq m
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Luxury Apartment, Private Pool

170 sq m
Sleeps 6
2 King Beds and 1 Twin Sofa Bed

Superior Apartment

160 sq m
Sleeps 6
2 King Beds and 1 Twin Sofa Bed

Deluxe Room

26 sq m
Sleeps 2
1 King Bed

Luxury Apartment, 1 King Bed with Sofa bed

130 sq m
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Standard Apartment, 1 King Bed with Sofa bed

60 sq m
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Standard Apartment

160 sq m
Sleeps 6
2 King Beds and 1 Twin Sofa Bed

Similar properties

Pool

Breakfast included

Parking included

Free WiFi

for 1 night

includes taxes & fees

13 Dec - 14 Dec

About this property

Hotel with free breakfast, near Tulum National Park

This smoke-free hotel features an outdoor pool, a bar/lounge, and a poolside bar. Free continental breakfast, free WiFi in public areas, and free airport pick-up are also provided. Additionally, massage/treatment rooms, concierge services, and tour/ticket assistance are onsite.

Zereno Boutique Hotel offers 18 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Each accommodation is individually decorated. Beds feature down comforters and premium bedding. 55-inch Smart televisions come with digital channels and smart speakers.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include massages.

During your stay at Zereno Boutique Hotel, you'll be within walking distance of Tulum National Park. You'll find features like free breakfast, free WiFi in public areas, and free airport pick-up service.

Free continental breakfast served daily
Free WiFi
Drinking options include a poolside bar and a bar/lounge
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance, and luggage storage
Onsite recreation includes bike rentals
Just a 4-minute drive from Tulum National Park and 10 minutes from Tulum Mayan Ruins
Free airport pick-up shuttle service

You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

An outdoor pool, spa services, and a terrace are also featured at Zereno Boutique Hotel. A shuttle from the airport to the hotel is free (available on request).

This 3.5-star Tulum hotel is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free off-site parking within 33 ft
Street parking available
Free pick-up airport shuttle from 8:00 AM to 3:00 PM
Airport shuttle at scheduled times, on request

Food and drink

Free continental breakfast available daily 8:00 AM–11:00 AM
1 poolside bar and 1 bar

Things to do

Bike rentals
Outdoor pool
Spa services

Family friendly

Outdoor pool
Soundproofed rooms

Conveniences

Lift
Front-desk safe

Guest services

Concierge services
Daily housekeeping
Front desk (limited hours)
Luggage storage
Tour/ticket assistance

Outdoors

Free pool cabanas
Garden
Pool sunloungers
Terrace

Spa

2 treatment rooms
Couples treatment room(s)
Massages
Massage/treatment rooms

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Lever door handles

Mosquito nets
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Down duvet
Premium bedding

Bathroom

Free toiletries
Hairdryer
Rainfall showerhead
Shower
Towels

Entertainment

55-inch smart TV
Digital channels
Streaming services
Smart speaker

Food and drink

Espresso maker
Free bottled water
Minibar

Guidebooks/recommendations
Individually decorated
Iron/ironing board (on request)
Local maps
Mobile key entry
Restaurant dining guide
Soundproofing
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 6:00 AM - midnight

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours

This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets and service animals are not allowed at Zereno Boutique Hotel

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property is professionally cleaned

Zereno Boutique Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 6:00 AM - midnight.
This property doesn't offer after-hours check-in. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 8:00 AM to 9:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Zereno

Zereno Boutique Hotel Hotel

Zereno Boutique Hotel Tulum

Zereno Boutique Hotel Hotel Tulum

Zereno Boutique Hotel Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

ZAHIYAH

Travelled with family

21 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2024

4/10 Poor

Andre

Travelled with family

20 Feb 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Staff/Service was GREAT, but the hotel isn’t

The service was amazing, the staff was great, but the overall condition of the hotel was far from the photo’s online. The property is considerably older than the photos show. Our room had an extremely foul stale water odor that remained the entire three night stay despite multiple attempts from the maintenance and management to remove. After night one we discovered that it was due to a clog in the shower. The water in the main bedroom shower drained so slowly that it rose so high that it nearly flooded the bathroom. Unfortunately, there were no other rooms to move to during this time, which is very unfortunate because the staff was great. The pool was so filthy and had so much mildew that my son and I couldn’t even take a swim. The photo’s definitely do NOT depict the pool how it truly is.

Stayed 3 nights in Feb 2024

8/10 Good

Bernardo

17 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Aug 2023

10/10 Excellent

OSBALDO

Travelled with family

28 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The property is very beautiful and secluded. The gentleman at the front desk was outstanding!

Stayed 2 nights in Jul 2023

8/10 Good

Sabrina

Travelled with partner

4 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

I enjoyed my stay at Zereno and highly recommend to stay here. Tulum beach is 10 minutes drive. The apartment was spacious and very clean. Everything to our liking

Stayed 3 nights in May 2023

10/10 Excellent

joshua

Travelled with partner

5 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Zereno property and staff were amazing! The room was huge and clean. They were quick to offer services and bring towels upon request. We didn’t have a ton of plans when we booked so the staff was great about making recommendations. Couldn’t recommend staying here enough. Thanks again to Daniel and Fernando for all their local food and entertainment suggestions - really made the trip amazing!

Stayed 6 nights in Jan 2023

8/10 Good

Ryan

Travelled with partner

4 Jan 2023

Liked: Cleanliness, staff & service, property conditions & facilities

I liked that this property was quiet, safe and clean in a area that was central and close to both Tulum town and the beach areas. We had an issue with the shower upon arrival but it was fixed immediately. Service was great and staff was always there to help and call a taxi for us when we needed one.

6/10 Okay

Saira

Travelled with family

29 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities

You definitely need a car to stay here & it’s great if you’re working from home. It’s super quiet and I’m what seems like on a private road. I didn’t do enough research therefore didn’t realize the beach is far and so are restaurants. The room was beautiful though. There was a tv with no basic channels, only streaming services (Netflix, Disney, etc). We had to leave after one night.

Stayed 3 nights in Oct 2022

10/10 Excellent

Kenesha

8 Oct 2022

Stayed 3 nights in Sep 2022

10/10 Excellent

Danielle

Travelled with partner

20 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I absolutely enjoyed my stay! I went for birthday and the staff and location was amazing. I loved the natural light and jungle atmosphere. I would definitely book again.

Stayed 4 nights in Feb 2022

8/10 Good

Paige

Travelled with group

19 Sept 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Staff was good.

Stayed 4 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with group

26 Jul 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday Getaway (9+ group)

Came here to celebrate mine and my sisters 30th birthday! Absolutely amazing service and stay. The front desk staff is so helpful and attentive! I suggest downloading the WhatsApp app to make communication easier. The rooms are very clean and well maintained. It was fairly hot & humid in Tulum during our stay, so make sure you have them show you how to turn on the ac. Cannot wait to visit again!

Stayed 4 nights in Jul 2022

10/10 Excellent

Joseph

Travelled with group

24 May 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in May 2022

10/10 Excellent

Sharday

Travelled with family

23 May 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2022

10/10 Excellent

Sharday

Travelled with group

21 May 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

awesome!

Great customer service and a comfortable place to stay. It is far from downtown tulum but it was awesome

Stayed 2 nights in May 2022

8/10 Good

Alyssa

Travelled with group

20 Mar 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Modern luxury feel for a good price. The staff was super kind. We had a problem with the running water for the showers - one of the two showers seemed to never get hot. The staff was attentive to addressing the issue, but it was only resolved after about 4 days. Also, we had to keep bugging the staff for more towels/washcloths as our room only came with a limited number and housecleaning didn’t show up until the third day in our stay. Overall, would book again with them as the staff made the stay really enjoyable, but there are some improvements in the service I would like to see first.

Stayed 6 nights in Mar 2022

10/10 Excellent

Tiffany

1 Mar 2022

Stayed 3 nights in Feb 2022

8/10 Good

Erico

2 Feb 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tulum 2022

Nice hotel, responsive staff. No TV channels, only Apps.

Stayed 1 night in Jan 2022

10/10 Excellent

Gilberto, Hidalgo

Travelled with partner

27 Sept 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great area, nice place

Stayed 3 nights in Sep 2021

10/10 Excellent

Kim

Travelled with partner

29 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We hadden onze eigen auto, wat wel een vereiste was in Tulum. Hotel ligt in Tulúm pueblo dus een stuk van het strand verwijderd. Accomodatie was echt perfect! Zo een mooi appartement hebben we niet verder gezien in Mexico, met eigen mini zwembad

Stayed 3 nights in Jul 2024

8/10 Good

Marie-Eve

15 Jul 2024

Stayed 3 nights in Jul 2024

10/10 Excellent

Neisius, Pagny-sur-Moselle

Travelled with family

15 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Appartement duplex très spacieux au calme nous avons adoré

Stayed 1 night in May 2024

10/10 Excellent

camille

Travelled with family

28 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sejour super sympa. Daniel a l'accueil est tres souriant, gentil et pleins de conseils. Nous avons eu bcp de mal a trouver l'hôtel cependant avec une arrivee tardive ou personne ne repondais a nos appels sur WhatsApp.

Stayed 3 nights in Feb 2024

10/10 Excellent

miriam

Travelled with family

4 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente lugar

Stayed 2 nights in Jul 2023

10/10 Excellent

IVAN

4 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel excelente

Hotel espetacular. Os quartos são muito bons. O atendente Daniel é muito simpático, atende a todos de maneira muito profissional, parabéns. A localização é boa, porém estávamos de carro. Recomendo muito o hotel.

Stayed 2 nights in Feb 2023