Hotel Puerto Palace

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Dates

December 2024

January 2025

2 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Hot tub

Breakfast included

Spa

Pool

Gym

Explore the area

c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400

Taoro Park
7 min walk
Risco Belle Aquatic Gardens
12 min walk
Plaza del Charco
14 min walk
Santa Cruz de Tenerife (TFN-Tenerife North)
29 min drive

Room options

Down duvets, minibar, desk, blackout curtains

Standard Single Room

20 sq m
Sleeps 1
1 Twin Bed

Standard Triple Room

32 sq m
Sleeps 3
1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

Economy Triple Room

Sleeps 3
1 King Bed

Standard Double Room

32 sq m
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Economy Double Room (2 adults + 1 child)

Sleeps 2
1 King Bed

Family Room (2 adults, 2 children)

Sleeps 4
1 King Bed and 2 Large Twin Beds

Family Room (3 adults and 1 child)

Sleeps 4
1 Queen Bed and 2 Twin Beds

Double Room Single Use

32 sq m
Sleeps 1
1 King Bed OR 2 Twin Beds

Standard Single Room, Sea View

Sea view
Sleeps 1
1 Twin Bed

Standard Single Room, Pool View

Sleeps 1
1 Twin Bed

Double Room Single Use, Pool View

32 sq m
Sleeps 1
1 King Bed OR 2 Twin Beds

Economy Double Room

Sleeps 2
1 King Bed

Double Room Single Use, Sea View

32 sq m
Sleeps 1
1 King Bed OR 2 Large Twin Beds

Family Room (3 adults)

Sleeps 3
1 King Bed and 2 Large Twin Beds

Double Room, Pool View

32 sq m
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Double Room, Sea View

32 sq m
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Triple Room, Sea View

32 sq m
Sleeps 3
1 King Bed and 2 Large Twin Beds OR 3 Large Twin Beds

Triple Room, Pool View

32 sq m
Sleeps 3
1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

Double Room, Pool View (2 adults and 1 child)

32 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

Double Room, Sea View (2 adults and 1 child)

32 sq m
Sea view
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Standard Room (2 adults and 1 child)

32 sq m
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Family Room (4 adults)

Sleeps 4
1 Queen Bed and 2 Large Twin Beds

Similar properties

Pool

Breakfast included

All-inclusive

Kids pool

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Family-friendly hotel with 2 outdoor pools and 2 spa tubs

This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.

Hotel Puerto Palace offers 314 air-conditioned accommodations with minibars and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. This Puerto de la Cruz hotel provides complimentary wireless Internet access.

Bathrooms include shower/tub combinations with rainfall showerheads, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and manicures and pedicures.

Our customers tell us they can't get enough of the helpful staff at Hotel Puerto Palace. During your stay, you're just a quick walk from Taoro Park. Free breakfast, free WiFi in public areas, and free self parking are available.

Free buffet breakfast served daily
Free WiFi
Free self parking
Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
Take a swim in the 2 outdoor pools or soak in the 2 spa tubs
Services include babysitting, a lifeguard on site, and dry cleaning/laundry
Onsite recreation includes an outdoor tennis court, a gym, and a sauna
Within a 10-minute walk of Taoro Park and Parque canino Taoro Can

As a guest of Hotel Puerto Palace, you'll find 2 outdoor swimming pools and 2 spa tubs along with an outdoor tennis court, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 6458 square feet (600 square meters) and includes conference space. A children's pool, spa services, and a library are also featured at the family-friendly Hotel Puerto Palace. Limited free parking is available on a first-come, first-served basis.

This 4-star Puerto de la Cruz hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.

Hotel Puerto Palace has a restaurant on site.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Limited on-site parking

Food and drink

Free buffet breakfast available daily 7:30 AM–10:30 AM
1 restaurant
1 poolside bar and 1 bar
Coffee/tea in a common area

Things to do

2 outdoor pools
2 hot tubs
Fitness classes
Arcade/games room
Basketball
Children's pool
Fitness centre
Lifeguards on-site
Mini golf
Outdoor tennis court
Pilates classes
Playground
Sauna
Spa services
Tennis
Volleyball

Family friendly

2 outdoor pools
Arcade/games room
Babysitting (surcharge)
Children's pool
Laundry facilities
Mini golf
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

Ballroom
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand
Library
Reception hall
Vending machine

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Business centre
Computer station
Conference space (6458 square feet)
Meeting rooms

Outdoors

Garden
Lifeguards on site
Pool sunloungers
Pool umbrellas
Terrace

Spa

Manicures and pedicures
Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible (may have limits)

Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Down duvet

Bathroom

Bidet
Free toiletries
Hairdryer
Rainfall showerhead
Shower/bath combination
Towels

Entertainment

Food and drink

Minibar

Connecting rooms available
Desk
Iron/ironing board (on request)
Phone
Safe (surcharge)
Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for EUR 30.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

In-room safe fee: EUR 2.50 per day
Rollaway bed fee: EUR 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

We should mention

Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palace Hotel Puerto

Puerto Palace

Hotel Puerto Palace Tenerife/Puerto De La Cruz

Puerto Palace De La Cruz

Puerto Palace Hotel Puerto de la Cruz

Puerto Palace Hotel

Puerto Palace Hotel Puerto de la Cruz

Puerto Palace Hotel

Puerto Palace Puerto de la Cruz

Hotel Puerto Palace Puerto de la Cruz

Puerto de la Cruz Puerto Palace Hotel

Hotel Puerto Palace

Puerto Puerto De La Cruz

Puerto Palace

Hotel Puerto Palace Hotel

Hotel Puerto Palace Puerto de la Cruz

Hotel Puerto Palace Hotel Puerto de la Cruz

Hotel Puerto Palace Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Anett

11 Jul 2024

Stayed 10 nights in Jul 2024

10/10 Excellent

Augustina

18 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment

Stayed 4 nights in Jun 2024

10/10 Excellent

Sigrún

4 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family

15 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with a wonderful area inside!

Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.

Stayed 9 nights in Jan 2024

10/10 Excellent

Feruz

10 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2024

8/10 Good

Jonas

23 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No so bad at all.

Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.

Stayed 9 nights in Dec 2023

10/10 Excellent

Emmanuel

Travelled with group

21 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!

Stayed 3 nights in Dec 2023

8/10 Good

Yevgeny

11 Dec 2023

Stayed 9 nights in Dec 2023

10/10 Excellent

Johannes

Travelled with family

30 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2023

10/10 Excellent

Xiaoyi

Business traveller

20 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good hotel, kids friendly

Stayed 12 nights in Aug 2023

8/10 Good

Noemi

28 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in May 2023

10/10 Excellent

Jane

16 May 2023

Stayed 1 night in May 2023

10/10 Excellent

John

17 Apr 2023

Stayed 2 nights in Apr 2023

10/10 Excellent

Brendon

27 Feb 2023

Stayed 1 night in Feb 2023

10/10 Excellent

jesus

Travelled with partner

8 Nov 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The ac control button is limited to four settings and the top setting is just ok.

10/10 Excellent

Jim

Travelled with family

15 Oct 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place

Stayed 1 night in Oct 2022

10/10 Excellent

Sebastián

10 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, looking forward to coming back.

The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.

Stayed 8 nights in Oct 2022

6/10 Okay

Alberto

14 Aug 2022

Stayed 8 nights in Aug 2022

10/10 Excellent

Jacqueline

2 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, wonderful staff.

Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.

Stayed 16 nights in Jul 2022

10/10 Excellent

Jenny

20 Jul 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo traveller

Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.

Stayed 3 nights in Jun 2022

8/10 Good

Amanda

Travelled with family

13 Jun 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend or return!

The rooms are quite basic but the hotel itself is really good. Nice pool area, reasonably priced food and drink, clean and very friendly helpful staff.

Stayed 3 nights in Jun 2022

10/10 Excellent

Samantha

5 May 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely worth the money!

An incredible hotel. For the price we paid it exceeded our expectation. Good selection of food, friendly staff. Incredie view from the balcony. Some who were not great at english would be fast to find a staff member who can help further. Rooms cleaned daily to a high standard. Great facilities and in a prime location. Couldn't fault it.

Stayed 4 nights in Apr 2022

6/10 Okay

Petra

Travelled with family

3 Apr 2022

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Property in general is OK, but staff does not speak much english, and was not too helpfull, neither polite.

Stayed 7 nights in Feb 2022

8/10 Good

ALESSANDRO

Travelled with partner

3 Apr 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice and comfortable

Stayed 7 nights in Mar 2022

10/10 Excellent

Masud

Travelled with partner

27 Mar 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The breakfast options were really good. They had really nice pancakes and other dessert options. The views were amazing from my room and from the restaurant. From the restaurant you can see Mount Teide summit as long as the sky is clear. From the bedroom I could see other mountains, beautiful palm trees, the swimming pools, the sea, the main town. The hotel is at a high viewpoint which helps with the scenery. Although this makes the walk back from the main town a struggle up the hill, but the walk is definitely good. It takes about 15-20 mins to walk to town. They have a 5 to 6 free shuttles buses per weekday to Puerto de la Cruz. There's no free buses on Sunday and Saturday is a limited service. The car park is small, and we'd get back too late for it. But I was always able to find street parking nearby in March. If you're hiring a car, this hotel is ideal as it is not in the main town, where parking is very limited. The hotel has a very nice gym, tennis court, mini golf area. I was very impressed with the pool area. There are 4 pools and they are arranged nicely around nice trees. The bathroom has 2 sinks which was handy for both of us. The balcony views were lovely. The beds were comfortable. The hotel room is a little old fashioned but there were still some modern elements such as the bathroom. The hotel is very clean. I really liked the main lift as you can see it move up from the front of the hotel. The outside lighting was lovely. Overall I'd stay there again.

Stayed 7 nights in Mar 2022