Naala Tulum

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VIP Access

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Dates

December 2024

January 2025

Down duvets, minibar, in-room safe, desk

Family Apartment, 2 Bedrooms | Living room

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar

Parking available

24/7 front desk

Housekeeping

Pool

Air conditioning

Explore the area

Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760

Tulum National Park
1 min walk
Dos Aguas Park
3 min drive
Hospital de Tulum
3 min drive
Tulum, Quintana Roo (TUY)
10 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Family Apartment, 2 Bedrooms

100 sq m
Sleeps 6
2 Queen Beds and 1 Double Bed

Deluxe Room

50 sq m
Sleeps 2
1 King Bed

Superior Room (Smart)

60 sq m
Sleeps 2
1 King Bed

Superior Quadruple Room (Smart)

60 sq m
Sleeps 4
2 Double Beds

Standard Room

25 sq m
Sleeps 2
1 King Bed

Deluxe Quadruple Room

50 sq m
Sleeps 4
2 Double Beds

Similar properties

Pool

Breakfast included

Parking included

Free WiFi

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Hotel with a 24-hour front desk, steps from Tulum National Park

An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, self parking, and concierge services.

Naala Tulum offers 95 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the pool at Naala Tulum. During your stay, you're just a quick walk from Tulum National Park. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Self parking available for a fee
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance, and luggage storage
Onsite recreation includes bike rentals
Guests have great things to say about the helpful staff and the pool
Steps from Tulum National Park and a 5-minute drive from Gran Cenote
Airport shuttle service available for a fee

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Naala Tulum. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

Naala Tulum has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (USD 10 per day)
Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM
Airport shuttle on request

Food and drink

1 restaurant
1 bar

Things to do

Bike rentals
Outdoor pool

Family friendly

Outdoor pool
Snack bar/deli

Conveniences

Banquet hall
Lift

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Luggage storage
Tour/ticket assistance

Outdoors

Garden
Pool sunloungers
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Well-lit path to entrance

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Down duvet

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

40-inch flat-screen TV
Digital channels
Netflix
Streaming services

Food and drink

Minibar

Desk
Laptop-friendly workspace
Phone
Safe
Slippers
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Naala Tulum

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Cleaning fee: USD 1.55 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
Self parking fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Front desk staff will greet guests on arrival.

We should mention

Pets and service animals are not allowed on site.

Property is also known as

Naala Tulum Hotel

Naala Tulum Tulum

Naala Tulum Hotel Tulum

Naala Tulum Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Andres

10 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

That fabulous lobby and rooftop amenities.

Stayed 1 night in Jun 2024

8/10 Good

Andrew

Travelled with partner

24 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location of Naala was perfect. Convenient store is walking distance and Super Aki is a 5 minute drive. Gas station is also very close, and many good food spots that are walking distance from the hotel. The rooms are clean and very well taken care of.

Stayed 5 nights in Jun 2024

10/10 Excellent

Jessica

30 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in May 2024

10/10 Excellent

Verified traveller

30 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tulum

Clean and comfortable. Well situated

Stayed 3 nights in May 2024

10/10 Excellent

Miguel

Travelled with group

28 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful

Stayed 2 nights in May 2024

10/10 Excellent

Helen

28 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Was very nice. Staff was very friendly and right there for you!

Stayed 1 night in May 2024

8/10 Good

Guthrie

Travelled with partner

23 May 2024

Liked: Cleanliness, staff & service, amenities

This property was beautiful. It was a little jungle oasis. The rooftop pool and bar was very nice and had a good chill vibes. My only issue with the property was that that the air conditioning in the room didnt work very well so my sleep was not great due to being hot. the staff was very helpful with all our questions telling us places to go around town and helping us a find a nice beach club.

Stayed 1 night in May 2024

10/10 Excellent

Michael

1 May 2024

Stayed 2 nights in Apr 2024

10/10 Excellent

Nick

11 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Apr 2024

10/10 Excellent

Amy Louise

Travelled with partner

9 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel with an amazing rooftop pool!

Stayed 4 nights in Mar 2024

10/10 Excellent

Kevin

24 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms are very clean with comfortable beds, nice rooftop pools, just need some maintenance.

Stayed 2 nights in Mar 2024

8/10 Good

Alexandra

23 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jan 2024

8/10 Good

Noelannah

Travelled with family

18 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had an incredible stay and was about to give 5 stars until the checkout process. Was accused for taking toiletries and items from the room when all of them were in order. Hotel restaurant was expensive for coffee and breakfast. One day was charged for unlimited coffee so assumed the same on our last day there, to find out we were charged over 300 pesos for 4 coffees. Make sure you check with staff on a daily basis what the price is for the food and drink before you order to avoid this as no menu was provided.

Stayed 4 nights in Mar 2024

10/10 Excellent

Casey

Travelled with group

18 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff went above & beyond, amazing service. So helpful, and also not obtrusive, they have a great balance of attentive, but not bothersome. In addition to the staff we loved the building, the lush vegetation, all the comfortable seating, the fresh water, the garden oasis and rooftop pool and lounges. Thank you Naala, you were perfect.

Stayed 4 nights in Mar 2024

10/10 Excellent

Belinda

14 Mar 2024

Stayed 4 nights in Mar 2024

10/10 Excellent

Jessica

10 Mar 2024

Liked: Staff & service, amenities, property conditions & facilities

Love the staff and great breakfast!

Stayed 8 nights in Feb 2024

10/10 Excellent

Ross

9 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful stay

Na’ala hotel completely saved our honeymoon - we had booked a different hotel initially which really didn’t meet our expectations, so it really felt we’d landed in luxury here! We really enjoyed the different areas you could relax in; the balcony, the courtyard jungle-like area, and all the areas on the rooftop. Our bedroom was spacious, and the service was great. Breakfast obviously got very predictable after 17 nights there, but there were a few options at least! If the coffee could be upgraded, or possible to help yourself - as staff struggled to keep up with demand at breakfast times leading you to wait sometimes quite a while to be served - that would be great. Only other thing is that we didn’t have a super friendly check in experience - would have been nice to have a receptionist who was helpful in explaining best areas to check out on a map etc, as the places to eat close to the hotel (apart from Casa Sofia) are prohibitively expensive!

Stayed 16 nights in Feb 2024

10/10 Excellent

Robert

8 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, just outside of the main busy areas of the rest of Tulum but close enough to either walk or better yet bike around. Clean, modern and basic room, the sheets and bed were a dream to sleep in. Roof top pool was a beautiful place to take in the sunrise and sunset, or take a refreshing dip after being in the warmth of the sun. Lots of great restaurants around and access to the rest of the town. Loved being able to rent a bike just from the lobby. Tulum is an excellent place to visit, this hotel was a great base to explore the area.

Stayed 3 nights in Feb 2024

10/10 Excellent

Andres

6 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff are always friendly, courteous and ready to assist. It smells great, the entire facility, from the parking garage, to the roof garden...it's just unlike anything I have ever sensed before. Great work!

Stayed 1 night in Feb 2024

10/10 Excellent

Andres

4 Mar 2024

Stayed 1 night in Mar 2024

10/10 Excellent

Cathie Joy

Travelled with group

27 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place

Smells so good! They burn incense everywhere and it’s lovely. Rooftop pool is nice. Staff - fantastic! Very comfortable rooms. Highly recommended.

Stayed 6 nights in Feb 2024

10/10 Excellent

Cathie Joy

26 Feb 2024

Stayed 4 nights in Feb 2024

10/10 Excellent

Marco

25 Feb 2024

Stayed 2 nights in Feb 2024

10/10 Excellent

Paul Kennet

19 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay experience

Great experience overall. I’m impressed by daily turn-down service, my room is fresh every time I come back from a long day outside. Just bring your own body lotion.

Stayed 4 nights in Feb 2024

8/10 Good

Verified traveller

18 Feb 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Beautiful hotel. Needs to improve customer service

Beautiful hotel with hundreds of little details and amazing rooftop. Big rooms with everything you need and very clean. Customer service not so great. We felt that they were more concerned about tips or selling you extra stuff, than the service itself. Some waiters tried to bargain drink prices/tips if we pay with cash. And at the checkout we were challenged that we used drinks for the mini bar even though this was untouched. And we weren't the only ones.

Stayed 3 nights in Feb 2024