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Hotel Zulum

3.0 star property

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Photo gallery for Hotel Zulum

View from property
On the beach, white sand, sun-loungers, beach umbrellas
Breakfast area
Outdoor pool
Room, 2 Double Beds, Garden View

Reviews

6.8 out of 10

Popular amenities

  • Spa
  • Room service
  • Pet-friendly
  • Bar
  • Pool
  • Housekeeping

Explore the area

Map
Carretera Tulum - Boca Paila Km 6.5, Tulum, QROO, 77760
  • Tulum Beach
    ‪2 min walk‬
  • Ven a la Luz Sculpture
    ‪18 min walk‬
  • SFER IK
    ‪2 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront | Terrace/patio

Room, 1 King Bed, Beachfront

  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Garden View

Room, Garden View

Room, Garden View

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Terrace/patio

Standard Room, 1 King Bed

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Beach View

Room, Beach View | Terrace/patio

Room, Beach View

  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Pool View

Room, 1 King Bed, Pool View | View from room

Room, 1 King Bed, Pool View

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Garden View

Room, 2 Double Beds, Garden View

Room, 2 Double Beds, Garden View

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | View from room

Standard Room, 2 Double Beds

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double beds room, jungle view

2 Double beds room, jungle view

2 Double beds room, jungle view

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Bathroom

La conchita Tulum

  • Free WiFi
  • Air conditioning
  • Bar
  • Housekeeping
4.6 out of 5, Wonderful, (111)
The price is €207
for 1 room
includes taxes & fees
2 Mar - 3 Mar
La conchita Tulum

About this property

Hotel Zulum

On beach with outdoor pool, near Tulum Beach
Catch some rays at the beach or spend the day relaxing at Hotel Zulum's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Change of towels is available on request.
Hotel Zulum offers 35 accommodations with complimentary bottled water and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
During your stay at Hotel Zulum, you're just a quick walk from Tulum Beach. Free WiFi in public areas, free self parking, and 2 restaurants are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine at Zulum, one of the property's 2 restaurants and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Steps from Tulum Beach and a 3-minute drive from Tulum National Park
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hotel Zulum, pamper yourself with a treatment at the full-service spa and enjoy amenities like an outdoor pool.

There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

Zulum - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Zulum

Things to do

  • Full-service spa
  • Outdoor pool

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible airport shuttle

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Free bottled water

More

  • In-room massage

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 750 per pet, per day
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children 8 and younger are not allowed at this property. All guests older than 8 are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 875 per person (one-way)
  • Pet fee: MXN 750 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 8 years old and younger aren't allowed at this property.

Property is also known as

Hotel Zulum
Hotel Zulum tulum
Zulum
Zulum Hotel
Zulum tulum
Hotel Zulum Hotel
Hotel Zulum Tulum
Hotel Zulum Hotel Tulum

Hotel Zulum Reviews

Reviews

6.8
Rating 10 - Excellent. 99 out of 380 reviews
Rating 8 - Good. 96 out of 380 reviews
Rating 6 - Okay. 70 out of 380 reviews
Rating 4 - Poor. 56 out of 380 reviews
Rating 2 - Terrible. 59 out of 380 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tawnya

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The electric would go on and off all night long with no ac all we had were two fans that barely blew and the water did not work twice. The mold in the bathroom tore up my throat. Horrible!!!!!!
Stayed 2 nights in Jun 2024

8/10 Good

Omar

Stayed 3 nights in Apr 2024

6/10 Okay

Anamaria

Liked: Cleanliness, staff & service
Disliked: Amenities
Liked it was close to many restaurants and clubs but the hotel needs an upgrade
Stayed 3 nights in Mar 2024

6/10 Okay

louis

Liked: Staff & service
Disliked: Property conditions & facilities
I wish this review allowed you to post pictures. The swimming literally a swamp, not like they advertise. Launch chairs by beach are falling apart. Water pressure, i can pee stronger than that. Comforter stunk like cheap perfume, moldy, sweaty, not washed. I've written 3 emails never responded. I am sure at one point in time it was everything they advertise, however, now its falling apart, they don't care once they have your money, its over. You're stuck. I believe this should allow pictures to be posted. NO ONE WOULD RESERVE A ROOM if they saw the reality. You plan a vacation, you save, you choose a nice place and when you arrive its like seeing a person that uses filters for they're pictures and when you see them in person you're like , wait a second, wth happened here!!!!! I am just letting you know, of course the decision is yours, but you will remember me. When you arrive and when you try to reach them by email. You've been warned.
Stayed 2 nights in Mar 2024

6/10 Okay

Michal

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Food is excellent
Stayed 10 nights in Feb 2024

8/10 Good

Amelia

Stayed 3 nights in Feb 2024

6/10 Okay

Maria

Travelled with family
Disliked: Amenities, property conditions & facilities
Esta descuidado Nesecita remodelación
Stayed 2 nights in Feb 2024

10/10 Excellent

Moises

Stayed 2 nights in Feb 2024

2/10 Terrible

Jesus, San Bruno

Travelled with partner
Disliked: Amenities, property conditions & facilities
The only good thing the location. The vents did not work, no regular hot water, staff not really friendly
Stayed 4 nights in Jan 2024

2/10 Terrible

Amber

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mosquitos in room, property run down, beach chairs falling apart, pool dirty and not cleaned, staff are great, food is also pretty good. Don’t be so cheap and spend more to stay at a place that is comfortable. There is no ac so you will be sweating all night with 1 fan in a hot room. Would never stay here again, you have been warned.
Stayed 4 nights in Jan 2024

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

2/10 Terrible

Jessie, Miami

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Water was cold the first two days. No hot shower Extremely poor lighting Bathroom set up very uncomfortable Power outage in different occasions that lasted more than 10 minutes.
Stayed 3 nights in Jan 2024

2/10 Terrible

Alina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are of very poor condition, no AC, smell of mold. Hot water faucet was broken and “continental breakfast was a joke”, it was a tiny banana and watermelon (or probably 3rd of it) sliced into tiny peaces. Ocean area was nice though
Stayed 1 night in Jan 2024

2/10 Terrible

Jarleen

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel does **NOT** have A/C. While visiting Tulum during hot weather, this stay was not it. The room i stayed in had a cealing fan & a floor fan and that does not help. The other room we had didn't have a cealing fan, and the power kept going out. We didnt last here. We checked in & checked back out the same day. The staff was great thou, they got us atleast one room before actual check in time. The hotel is diff. The rooms are cute its like a jungle, the beds that have an aesthetic are cute ! Just the no A/C is what makes this not a good place to start during hot wather.
Stayed 1 night in May 2023

2/10 Terrible

Melissa, Silver spring

Disliked: Property conditions & facilities
The heat with no A/C is unbearable, I highly do not recommend. Way too hot, we had to leave after the first night and booked a cheaper hotel a little further with A/C.
Stayed 2 nights in Apr 2023

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great views and a/c. Good breakfast too
Stayed 1 night in Apr 2023

10/10 Excellent

ROCIO BERENICE

Stayed 1 night in Mar 2023

2/10 Terrible

Ceylan, Valley Glen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extrenely worn out, no internet no ac no safe no ourlets

8/10 Good

Alfonso, Hoover

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service
Stuck in 90's
Rundown Hotel that pretends to be luxury
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
The worst hotel I ever stayed in my life and I’ve stayed in some bad hotels in some bad places this by far is the worst basically sleeping in a tea house with no AC and humid weather Horses next door with a white dog that runs around biting at your ankles The only one thing I can say good about this hotel was the food next to it With a nice beach view why are you eat otherwise the worst on Earth Honestly I need my money back
Stayed 1 night in Jul 2022

4/10 Poor

Jonathan

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Marialena

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Run down, no AC, and the food and drinks are way over priced. The shells and swinging bed were different but not enough to recommend the place to others.
Stayed 1 night in Apr 2022

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was close to all the big bars like taboo. Great for walking around the main hotel zone
Stayed 2 nights in Apr 2022

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