Tukan Hotel Playa del Carmen

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Popular amenities

Bar

Pet-friendly

Breakfast available

24/7 front desk

Housekeeping

Pool

Explore the area

5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710

Quinta Avenida
1 min walk
Quinta Alegría Shopping Mall
1 min walk
Calle 12
3 min walk
Playa Del Carmen, Quintana Roo (PCM)
17 min walk

Room options

Deluxe 2 Bedroom

43 sq m
Sleeps 6
2 Double Beds and 1 King Bed

Deluxe Room

21 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Honeymoon Room

21 sq m
Sleeps 2
1 King Bed

Standard Room

20 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Family Room

21 sq m
Sleeps 6
2 Double Beds and 1 Twin Bunk Bed

Similar properties

Pool

Hot tub

All-inclusive

Parking included

for 1 night

includes taxes & fees

9 Dec - 10 Dec

About this property

Resort with 2 outdoor swimming pools, steps from Quinta Avenida

2 outdoor pools, a restaurant, and a bar/lounge are available at this smoke-free resort. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.

Tukan Hotel Playa del Carmen offers 156 air-conditioned accommodations with safes and complimentary toiletries. 32-inch LCD televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Tukan Hotel Playa del Carmen. During your stay, you're just a quick walk from Playa del Carmen Main Beach. You'll find features like free WiFi in public areas, plus 2 outdoor pools and a restaurant.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Buffet breakfast served daily for a fee
Take a swim in the 2 outdoor pools
Services include a concierge, tour or ticket assistance, and a porter
Steps from Quinta Avenida and 4 minutes by foot from Playa del Carmen Main Beach
Dogs welcome for a fee (restrictions apply)

Tukan Hotel Playa del Carmen offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Tukan Hotel Playa del Carmen. You'll have access to the health club at a partner property.

This 3.5-star Playa del Carmen resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11 AM.

La Ceiba - This buffet restaurant serves breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free off-site parking within 328 ft
Street parking available

Food and drink

Buffet breakfast available for a fee daily 7:00 AM–11 AM: MXN 245-270 for adults and MXN 125-150 for children
1 restaurant
1 bar

Restaurants on site

La Ceiba

Things to do

2 outdoor pools
Access to nearby health club

Family friendly

2 outdoor pools

Conveniences

Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Outdoors

Garden
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Upper floors accessible by stairs only
Well-lit path to entrance

Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Free toiletries
Private bathroom
Shower
Towels

Entertainment

32-inch LCD TV
TV channels

Mobile key entry
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: MXN 250 per pet, per night, plus a deposit of MXN 500 per stay
Only dogs are allowed
Maximum 1 (weight limit: 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately MXN 245 to 270 for adults, and MXN 125 to 150 for children
Pet deposit: MXN 500 per stay
Pet fee: MXN 250 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Front desk staff will greet guests on arrival.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Tukan

Hotel Tukan & Beach Club

Hotel Tukan & Beach Club Playa del Carmen

Tukan

Tukan Hotel Beach Club

Tukan Beach Club Playa del Carmen

Tukan Beach Hotel

Tukan Hotel

El Tukan Hotel Playa Del Carmen

Hotel Tukan Beach Club Playa del Carmen

Tukan Beach Club

Tukan Hotel Beach Club Playa del Carmen

Hotel Tukan Beach Club

Tukan Hotel Playa del Carmen Reviews

6.6

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Good

Edgar

Travelled with family

10 Aug 2024

Economic

O e4 night stay was good, just a little bit louder at night since us closer to a clubs

Stayed 2 nights in Aug 2024

10/10 Excellent

luis alfonso

Travelled with family

7 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cada estancia es aun mejor que la anterior

Super agradable estancia, la habitacion que nos toco esta en excelentes condiciones, el aire acondicionado enfria tan bien que hasta da frio, la atencion del personal es simplemente magnifica, mucho mejor que anteriores estancias de años anteriores, la ubicacion pues inigualable, esta todo cerca y caminando, super, 5ta avenida, playa, restaurantes, etc.

Stayed 6 nights in Jul 2024

2/10 Terrible

candelaria

Travelled with partner

17 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Había muchos insectos en la habitación

Stayed 2 nights in Jul 2024

4/10 Poor

JUAN

Travelled with partner

30 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Almohadas demasiado duras no se puede descansar no hay elevador nos toco la habitación en el tercer nivel y tuvimos que llevar el equipaje por las escaleras pedimos una habitación en planta baja y no nos quisieron cambiar

Stayed 2 nights in Jun 2024

6/10 Okay

Carlos

Travelled with family and small children

29 Jun 2024

Liked: Cleanliness, amenities

In General it was ok, water inside of the hotel it seems that is salty water.

Stayed 3 nights in Jun 2024

6/10 Okay

Leiby

Travelled with family and small children

21 Jun 2024

Liked: Staff & service

Disliked: Amenities

I didn't like that no microwave or fridge

Stayed 2 nights in Jun 2024

8/10 Good

Erick

Travelled with family and small children

6 Apr 2024

Liked: Cleanliness, staff & service

Disliked: Amenities

Very nice Tropical Hotel. Not very modern but clean and functional. I didn’t like that the Hotel counts with two separate buildings half a block apart. The main building has a bigger pool and is right off Famous Fifth Avenue. The other still very close but not right off the strip. Very small Pool. Parking sucks if you leave at night. The parking attendants there 24/7 can be very helpful.

Stayed 2 nights in Mar 2024

4/10 Poor

Abel

25 Mar 2024

Stayed 3 nights in Mar 2024

8/10 Good

Stephen

Travelled with family

18 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Mar 2024

6/10 Okay

juanita

Travelled with family

16 Mar 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 4 nights in Mar 2024

10/10 Excellent

Martha

Travelled with family

16 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Mar 2024

6/10 Okay

Tania

12 Mar 2024

Liked: Staff & service

Stayed 5 nights in Mar 2024

10/10 Excellent

Ruth, Las vegas

12 Mar 2024

Stayed 1 night in Mar 2024

2/10 Terrible

Nikki

Travelled with family

4 Mar 2024

Disliked: Cleanliness, staff & service, amenities

The hotel grounds were very pretty with the greenery around the pool, very beautiful. The hotel was also well located next to 5th ave...however, the rooms were small & oddly shaped. The room smelled like sewer. The mattresses were as hard as a rock with lumpy & hard pillows. The bath towel were large (bath blanket) which was nice, but they were OLD. They were the towels in the perfect state to rip up and use for cleaning the car. The air conditioning barely worked, it took 8 hours for the room to cool down enough to be bearable enough to sleep. As if that wasnt bad enough, the shower was dirty, small and the water barely dripped out of the shower spout. No need to even turn on the cold water, just turning on the hot water, after 15 mins, was luke warm, warm enough to go under ... unless youre brave & shower with cold water. The entire bathroom, especially the shower head needs a DEEP cleaning.

Stayed 3 nights in Feb 2024

10/10 Excellent

Joanne Florence

24 Feb 2024

I like being right by 5th avenue

Stayed 11 nights in Feb 2024

8/10 Good

Carmen

19 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2024

8/10 Good

Rebecca

Travelled with group

13 Feb 2024

Liked: Cleanliness, staff & service

Disliked: Amenities

Rene was an excellent asset. I'd say he was very good at running the hotel. The cleaning women were too, except they were a bit chatty when they convened. The young women in the registration/lobby were not very helpful and it appeared to pain them that they were interrupted...although they weren't working. Also, can I suggest that you 1) power wash the pool area later in the day, not at 7:00 a.m. and 2) provide a small refrigerator and coffee pot in every rooms.

Stayed 4 nights in Jan 2024

6/10 Okay

Martin

19 Jan 2024

Close to the 5ta Avenue

Stayed 4 nights in Jan 2024

4/10 Poor

Roydon

Travelled with partner

17 Jan 2024

Disliked: Staff & service, amenities, property conditions & facilities

Stayed at Tukan before covid and was treated well. Totally diferent this time around. Unresponsive and grummpy recepton. Wasted hours just to ty and get the TV to work. Toilet was junk and hotel ignored request to fix. Many noisy guests carrying on to all hours with no reponse from the hotel.

Stayed 9 nights in Jan 2024

4/10 Poor

Mireya

Travelled with family

12 Jan 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The staff service was good, they offered us the all included on the restaurant next to the hotel and it was not worth it, room was ok until there was a bug on a pillow and I saw two cockroaches, and we expected to be on the main building but they send us to one behind. Good thing we booked for just 3 nights.

Stayed 3 nights in Jan 2024

4/10 Poor

WILBERTH

Travelled with family

10 Jan 2024

No fridge or microwave. Not assigned parking. Had to parking on the street. Poloce officer giving tickets when arriving just because parkingbin front is illegal.

Stayed 5 nights in Dec 2023