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The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton

5.0 star property

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Photo gallery for The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton

Sun deck
Rooftop bar, poolside views, open daily
Lobby
Outdoor pool, pool loungers
Couples treatment room(s), body treatments, aromatherapy

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Parking included
  • Room service
  • Housekeeping

Explore the area

Map
Avenida 1ra Norte, Esquina con Calle 32 Norte, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Mamitas Beach
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Free minibar, in-room safe, individually decorated

Standard Room, 1 King Bed

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Free minibar, in-room safe, individually decorated

Superior Room, 2 Queen Beds

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Corner

Premium Room, 1 King Bed, Corner | Bathroom

Premium Room, 1 King Bed, Corner

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Breakfast meal

Superior Room, 1 King Bed

  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

  • 108 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Terrace/patio

Junior Suite, 1 King Bed

  • 69 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior detail

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, (2705)
The price is €342
for 1 room
includes taxes & fees
5 Mar - 6 Mar
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About this property

The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton

Adults-only Playa del Carmen resort in Downtown Playa del Carmen with 3 restaurants
Along with 3 restaurants, this resort has a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton offers 60 air-conditioned accommodations with free minibar items and minibars. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Housekeeping is provided daily.

Recreational amenities at the resort include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the shopping around The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton. During your stay, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas and free valet parking, plus 3 restaurants.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy a bite to eat at El Mural, a buffet restaurant that serves Mexican cuisine
  • Take a swim in the outdoor pool
  • Indulge with Swedish massages, body treatments, or body wraps at The Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from Quinta Avenida and 5 minutes by foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour fitness center, a rooftop terrace, and spa services are also featured at the luxury The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton. Free self parking and valet parking are available. A complete renovation of The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton was completed in May 2021.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen resort.

El Mural - This buffet restaurant specializes in Mexican cuisine and serves breakfast only.
Sakru Maru - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
La Terraza - This poolside rooftop bar specializes in international cuisine and serves lunch and dinner. Open daily.
Coffee Corner - This coffee shop serves light fare only. Open 24 hours. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free secured, covered valet parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • El Mural
  • Sakru Maru
  • La Terraza
  • Coffee Corner

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas (fines apply)
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Renovated entire property – May 2021
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Free minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 207 out of 403 reviews
Rating 8 - Good. 74 out of 403 reviews
Rating 6 - Okay. 59 out of 403 reviews
Rating 4 - Poor. 27 out of 403 reviews
Rating 2 - Terrible. 36 out of 403 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Stayed 4 nights in Oct 2024

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing
Stayed 6 nights in Oct 2024

8/10 Good

Akino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is absolutely Hilton-standard! The convenience of the location cannot be overstated. Easily exhausted menu, buoyed by its quality and abundant dining, dancing and shopping options a short walk away. Live music easily enjoyable from your balcony if you find the rooftop bar too extroverted. This resort is a win for boutique lovers of any taste!
Stayed 8 nights in Sep 2024

2/10 Terrible

Fatima

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Limited dining, photos are super high def edited to make it look better than it is. It isn’t an “ all inclusive resort” it’s a hotel with 2 super mid restaurants inside, you have to walk/ drive to any near beach or activity/ show and pay additional- you can’t even sit on the beach furniture or under an umbrella without paying extra. Staff was really sweet but everything else was pretty bad, it’s a hotel on a strip essentially.
Stayed 5 nights in Nov 2024

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property with kind staff.
Stayed 7 nights in Oct 2024

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing the staff was so nice and easy to talk to, our waiters were so amazing during breakfast I can’t remember the person at breakfast name but he wears glasses and is so nice he get 5 out of 5 stars also shout out to our waiter for lunch and dinners Erasmo G, he was so cool and always talked to us and made us feel supper comfortable 5 out of 5 for him also are Bartendor for sure got our drinks on point. Definitely recommend this place.
Stayed 6 nights in Oct 2024

2/10 Terrible

ROBERTO CARLOS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo hotel. No hay comida y bebidas pésimas. Hay cucarachos en la comida
Stayed 1 night in Oct 2024

6/10 Okay

Kaylene

Travelled with partner
Liked: Cleanliness
For a Hilton we were disappointed. Not really an All Inclusive as they seemed to micro manage the food and did not replace alcohol they ran out of. The staff was nice seems like they are following some poor management and should have better training. Location is great! close to the beach and 5th Ave. Now that I know how it is we would probably stay again make adjustments for the right price!
Stayed 4 nights in Oct 2024

6/10 Okay

Nibras H

Liked: Staff & service, property conditions & facilities
Stayed 15 nights in Oct 2024

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a breeze , food was good , room was clean , overall good experience! Definitely would come back.
Stayed 4 nights in Oct 2024

10/10 Excellent

Shanderia

Liked: Cleanliness, staff & service, property conditions & facilities
What I like most about the property is that the staff was friendly/helpful. I also enjoyed all inclusive food as it taste was really good and the prices of the premium food/drinks were reasonable. This was my first time going to an adult only resort and I will return.
Stayed 4 nights in Oct 2024

6/10 Okay

Jamie

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2024

10/10 Excellent

Sophia

Stayed 10 nights in Sep 2024

4/10 Poor

Tamara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place should not be labeled as a resort, IT IS NOT, it is a hotel. It does need some updates to make it better. The food selections were limited, BUT it was made fresh to order. There is nothing on the property to do except swim!!! The hospitality team gets 5 star reviews, each and every one of them!! I was truly disappointed especially with location. HILTON NEEDS TO DO BETTER. JACUZZI NEVER WORKED! LIGHTS WENT OUT twice during our stay, rooms smell musty, no air 1 night.
Stayed 3 nights in Sep 2024

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife had an amazing time at this resort ! The staff provided excellent service, the resort was beautiful, the food was delicious and the suite was amazing! Definitely recommend!
Stayed 4 nights in Sep 2024

8/10 Good

Silvia A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great with the property, the food, the service. The only problem we had and it was huge was the entrance of a stranger into our room. Somehow the staff assigned our room to someone on Saturday night. He entered the room like anyone would normally and scared the hell out of us. We weren’t checking out until Sunday. Our last day was not so good. Not sure how they got that mixed up.
Stayed 7 nights in Sep 2024

10/10 Excellent

Gilbert

Liked: Staff & service, amenities
Not sure if it’s mandatory for all hotels in Playa Del Carmen that no outside guests are allowed into the resort. Found that a bit unnecessary, if you ever make a friend on the trip or have a friend staying in another hotel - they must either buy a day pass to visit you or wait for you in lobby.
Stayed 6 nights in Sep 2024

10/10 Excellent

Dmytro

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 5 nights in Sep 2024

10/10 Excellent

CRYSTAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space was clean and staff is nice if you tip well, other than that its not super special. They offer all inclusive drinks and food but drinks are quite weak which is reasonable due to the heat and all. Other than that a good 8/10 will definitely visit again with my husband.
Stayed 8 nights in Sep 2024

10/10 Excellent

Joey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our arrival was excellent, room was not ready but we are able to use the facility and have lunch. 1st room was noisy due to the karaoke bar outside (I have sleep issues), flush was also not working. 2nd room was arranged due to aforementioned and it was perfect, not too loud, AC was perfect, no hot water but was fixed right away! It was very spacious! I just wish there are more plugs on wall by the bed. The best part was the staff, they were professional and welcoming! They were also very attentive and very timely asking us if we are okay and if we need anything. The food was also great! Not super fancy but they were delicious! I remember having 2 lunches or 2 dinners on some days haha! You need to try the marzipan flavoured drink, it’s delicious! Housekeeping was also outstanding, very clean! They make your bed everyday just like the first time you arrived in the room, it was like a new bed. It’s literally on the 5th avenue which makes the shopping, beach and the tour pickups very accessible! You need to meet Oscar, tour rep, just outside the hotel in his booth if you need to book some tours! He will give you some good deals. We really enjoyed our stay! I already told my friends about our wonderful experience. Hasta luego! :)
Stayed 5 nights in Sep 2024

2/10 Terrible

Patrick

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The service was non existent. There is no way this can be considered a five star hotel. From the moment we arrived nobody paid us attention to check in, that process took 30 minutes. Dinner that night we were sat there for three hours and the food was average at best. The next morning we went to breakfast at 7am when it opened and nobody was working there. Waited 30 minutes and had to leave for our excursion with no food. One of our rooms had no hot water. When we came back that afternoon we saw the manager and said this is unacceptable we have to move somewhere else. He said he approved to refund us and I’m still waiting on that. We booked another stay at iberostar nearby where at least we could eat. A terrible experience.
Stayed 3 nights in Sep 2024

4/10 Poor

Sergio

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Natsumi

Liked: Cleanliness
Stayed 1 night in Aug 2024

4/10 Poor

Mark, Glenn Heights

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Well our check was not pleasant. I didn’t like that Lunch and Dinner were alocarte and there was not much of a menu item to my liking. Upon arrival when we where taken to our room it was severely warm and there was no ceiling fan to support the AC which was not putting enough cold air into the room.. Only one staff member server on the roof top looked very unpleasant to the eye and a bit over worked also the view to the ocean can be seen nor city didn’t set well with us.. Asian sushi restaurant was only open on the weekend that was a bummer. Overall this Yucantan hotel it needs some work.. I won’t be coming back unless these concerns are addressed or updated..
Stayed 4 nights in Aug 2024

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