The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton

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Dates

January 2025

February 2025

Couples treatment room(s), body treatments, aromatherapy

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool

All-inclusive

Bar

Housekeeping

Room service

Parking included

Explore the area

Avenida 1ra Norte, Esquina con Calle 32 Norte, Playa del Carmen, QROO, 77710

Quinta Avenida
1 min walk
Mamitas Beach
5 min walk
Playa del Carmen Main Beach
5 min walk
Playa Del Carmen, Quintana Roo (PCM)
9 min drive

Room options

Free minibar, in-room safe, individually decorated

Standard Room, 1 King Bed

50 sq m
Sleeps 3
1 King Bed

Superior Room, 2 Queen Beds

53 sq m
Sleeps 4
2 Queen Beds

Premium Room, 1 King Bed, Corner

56 sq m
Sleeps 3
1 King Bed

Superior Room, 1 King Bed

53 sq m
Sleeps 3
1 King Bed

Suite, 1 King Bed (Master)

108 sq m
Sleeps 3
1 King Bed

Junior Suite, 1 King Bed

69 sq m
Sleeps 3
1 King Bed

Similar properties

Pool

All-inclusive

Spa

Free WiFi

for 1 night

includes taxes & fees

14 Jan - 15 Jan

About this property

Adults-only Playa del Carmen resort in Downtown Playa del Carmen with 3 restaurants

Along with 3 restaurants, this resort has a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.

The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton offers 60 air-conditioned accommodations with free minibar items and minibars. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Housekeeping is provided daily.

Recreational amenities at the resort include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Our customers tell us they can't get enough of the shopping around The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton. During your stay, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas and free valet parking, plus 3 restaurants.

Free WiFi
Free valet parking and self parking
Enjoy a bite to eat at El Mural, a buffet restaurant that serves Mexican cuisine
Take a swim in the outdoor pool
Indulge with aromatherapy, body wraps, or Swedish massages at The Spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym, a steam room, and a sauna
Guests have great things to say about the proximity to shopping and the helpful staff
Steps from Quinta Avenida and 5 minutes by foot from Mamitas Beach
Airport shuttle service available for a fee

The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour fitness center, a rooftop terrace, and spa services are also featured at the luxury The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton. Free self parking and valet parking are available. A complete renovation of The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton was completed in May 2021.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen resort.

El Mural - This buffet restaurant specializes in Mexican cuisine and serves breakfast only.

Sakru Maru - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

La Terraza - This poolside rooftop bar specializes in international cuisine and serves lunch and dinner. Open daily.

Coffee Corner - This coffee shop serves light fare only. Open 24 hours. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free secured, covered valet parking on site
Return airport shuttle (surcharge)

Food and drink

3 restaurants and 1 coffee shop/cafe
1 poolside bar and 1 bar
Room service available

Restaurants on site

El Mural
Sakru Maru
La Terraza
Coffee Corner

Things to do

24-hour fitness centre
Full-service spa
Outdoor pool
Sauna
Steam room

Conveniences

Lift
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance

Business services

Computer station

Outdoors

Garden
Outdoor entertainment area
Outdoor furniture
Pool sunloungers
Rooftop terrace

Spa

2 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage - Swedish
Reflexology
Spa open daily

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Handrails in stairwells
Well-lit path to entrance
Wheelchair-accessible path to lift

At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Couples dining
Designated smoking areas (fines apply)
Local culture and ecosystem education
Locally owned and organised tours and activities
Renovated entire property – May 2021
Romance packages available
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

Flat-screen TV

Food and drink

Free minibar

Bulk dispenser for toiletries
Desk
Eco-friendly cleaning products provided
Electrical adapters/chargers
Energy-saving switches
Individually decorated
Individually furnished
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Phone
Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

This is an adults-only property and guests under 18 years old aren't allowed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton Reviews

8.0

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Poor

Tamara

29 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

This place should not be labeled as a resort, IT IS NOT, it is a hotel. It does need some updates to make it better. The food selections were limited, BUT it was made fresh to order. There is nothing on the property to do except swim!!! The hospitality team gets 5 star reviews, each and every one of them!! I was truly disappointed especially with location. HILTON NEEDS TO DO BETTER. JACUZZI NEVER WORKED! LIGHTS WENT OUT twice during our stay, rooms smell musty, no air 1 night.

Stayed 3 nights in Sep 2024

10/10 Excellent

Justin

Travelled with partner

27 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me and my wife had an amazing time at this resort ! The staff provided excellent service, the resort was beautiful, the food was delicious and the suite was amazing! Definitely recommend!

Stayed 4 nights in Sep 2024

8/10 Good

Silvia A

Travelled with group

27 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was great with the property, the food, the service. The only problem we had and it was huge was the entrance of a stranger into our room. Somehow the staff assigned our room to someone on Saturday night. He entered the room like anyone would normally and scared the hell out of us. We weren’t checking out until Sunday. Our last day was not so good. Not sure how they got that mixed up.

Stayed 7 nights in Sep 2024

10/10 Excellent

Gilbert

20 Sept 2024

Liked: Staff & service, amenities

Not sure if it’s mandatory for all hotels in Playa Del Carmen that no outside guests are allowed into the resort. Found that a bit unnecessary, if you ever make a friend on the trip or have a friend staying in another hotel - they must either buy a day pass to visit you or wait for you in lobby.

Stayed 6 nights in Sep 2024

10/10 Excellent

Dmytro

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good service

Stayed 5 nights in Sep 2024

10/10 Excellent

CRYSTAL

Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The space was clean and staff is nice if you tip well, other than that its not super special. They offer all inclusive drinks and food but drinks are quite weak which is reasonable due to the heat and all. Other than that a good 8/10 will definitely visit again with my husband.

Stayed 8 nights in Sep 2024

10/10 Excellent

Joey

Travelled with group

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our arrival was excellent, room was not ready but we are able to use the facility and have lunch. 1st room was noisy due to the karaoke bar outside (I have sleep issues), flush was also not working. 2nd room was arranged due to aforementioned and it was perfect, not too loud, AC was perfect, no hot water but was fixed right away! It was very spacious! I just wish there are more plugs on wall by the bed. The best part was the staff, they were professional and welcoming! They were also very attentive and very timely asking us if we are okay and if we need anything. The food was also great! Not super fancy but they were delicious! I remember having 2 lunches or 2 dinners on some days haha! You need to try the marzipan flavoured drink, it’s delicious! Housekeeping was also outstanding, very clean! They make your bed everyday just like the first time you arrived in the room, it was like a new bed. It’s literally on the 5th avenue which makes the shopping, beach and the tour pickups very accessible! You need to meet Oscar, tour rep, just outside the hotel in his booth if you need to book some tours! He will give you some good deals. We really enjoyed our stay! I already told my friends about our wonderful experience. Hasta luego! :)

Stayed 5 nights in Sep 2024

2/10 Terrible

Patrick

Travelled with group

5 Sept 2024

Liked: Cleanliness

Disliked: Staff & service

The service was non existent. There is no way this can be considered a five star hotel. From the moment we arrived nobody paid us attention to check in, that process took 30 minutes. Dinner that night we were sat there for three hours and the food was average at best. The next morning we went to breakfast at 7am when it opened and nobody was working there. Waited 30 minutes and had to leave for our excursion with no food. One of our rooms had no hot water. When we came back that afternoon we saw the manager and said this is unacceptable we have to move somewhere else. He said he approved to refund us and I’m still waiting on that. We booked another stay at iberostar nearby where at least we could eat. A terrible experience.

Stayed 3 nights in Sep 2024

4/10 Poor

Sergio

Business traveller

3 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

27 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Aug 2024

10/10 Excellent

Natsumi

25 Aug 2024

Liked: Cleanliness

Stayed 1 night in Aug 2024

4/10 Poor

Mark, Glenn Heights

Travelled with partner

20 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Well our check was not pleasant. I didn’t like that Lunch and Dinner were alocarte and there was not much of a menu item to my liking. Upon arrival when we where taken to our room it was severely warm and there was no ceiling fan to support the AC which was not putting enough cold air into the room.. Only one staff member server on the roof top looked very unpleasant to the eye and a bit over worked also the view to the ocean can be seen nor city didn’t set well with us.. Asian sushi restaurant was only open on the weekend that was a bummer. Overall this Yucantan hotel it needs some work.. I won’t be coming back unless these concerns are addressed or updated..

Stayed 4 nights in Aug 2024

6/10 Okay

Brittney

5 Aug 2024

Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah

Travelled with partner

5 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved everything about the property. Staff was amazing!

Stayed 4 nights in Jul 2024

6/10 Okay

Jacqueline

4 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 4 nights in Jul 2024

6/10 Okay

Kerri

Travelled with group

30 Jul 2024

Liked: Cleanliness, staff & service

Very nice building but small. Limited dining options

Stayed 3 nights in Jul 2024

10/10 Excellent

Ariel

Travelled with partner

21 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

How close it was to the shopping area! But I didn’t like how small the gym was.

Stayed 3 nights in Jul 2024

10/10 Excellent

Ashley

18 Jul 2024

Stayed 3 nights in Apr 2024

10/10 Excellent

Philip

Travelled with partner

16 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely loved the stay. The staff were amazing and always on hand to serve and help in any way. We’re definitely going back again!!

Stayed 4 nights in Jul 2024

8/10 Good

Ailen

Travelled with partner

8 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente hotel, es pequeño, no piensen que va a haber actividades como un mega all inclusive, pero la atención, el staff y la comida fue un 10/10. Lo único malo es el alcohol, si quieres alcohol bueno es extra.

Stayed 2 nights in Jul 2024

10/10 Excellent

Yohara

Travelled with partner

7 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente servicio. Nos quedamos el fin se semana del 4 de julio en medio del huracán Beryl! Muy atentos y pendientes de la necesidad de los huéspedes. En especial la atención de Jean antes y durante la estadía.

Stayed 3 nights in Jul 2024

10/10 Excellent

Raul

7 Jul 2024

Stayed 3 nights in Jul 2024

4/10 Poor

Julissa

Travelled with group

6 Jul 2024

Liked: Staff & service

Due to Hurricane Beryl, I was only able to stay for a total of 2 days. I will describe the resort & separate that from the handling of the hurricane given its unique circumstance. Food: The options were good & varied—portions are small, but they make an effort to include dietary restrictions which was fabulous. At mealtime, Oscar, a staff, was especially considerate about this! He went above and beyond and it was much appreciated. The food is not authentic and very much catered to American clientele. The most authentic food was the breakfast options. Room: We were given a room that had a couch. The couch had nasty, brown stains throughout. We did not use this couch. In addition, we had many keycard troubles. I went down to reception to explain this and request assistance as our keycard did not open the door. The receptionist asked if I let the keycard be in the Sun or put it behind my phone and I responded no, as I kept it deep in my purse while laying out. He did not believe me and reset the card. I went back to the room and took video evidence that it was not working. They sent someone eventually after sitting outside of the room for a while. They weren’t able to fix the door so they relocated us to another room, which was fine, whatever. Now, when the news of the hurricane first came, their communication printed and taken to our room completely minimized it. We were told to speak to hotel staff if we had concerns and so we went down and did express these fears. The

Stayed 4 nights in Jul 2024

10/10 Excellent

Keri, Miami

Travelled with family, Travelled with partner

6 Jul 2024

I came to playa de Carmen to have dental treatment so not a vacation. Booked a suite knowing I will be spending some time in our room. The room was large and airy and had everything we needed. The day of the surgery I had got blood on the towels. Housekeeping reported this to the manager who came up to see me. She was lovely and asked if there was anything the hotel could get me from soup to a dr. Even though I couldn’t eat my husband had room service and it was all good quality food. I will definitely return when I have to go back in January.

Stayed 6 nights in Jun 2024

8/10 Good

Jason

Travelled with partner

6 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Magnificent hotel! The only suggestion I'd have is to vary the menu options a bit more as we found ourselves repeating the same choices over our stay even though they have an "Italian night" and a Japanese themed option that you can make reservations for.

Stayed 5 nights in Jun 2024