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Sandos Caracol Eco Resort - All Inclusive

4.0 star property

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Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Interior
Eco Family Superior
Reception
Pool View Penthouse | Living area

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included
  • Pool

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪12 min walk‬
  • Gran Coyote Golf
    ‪8 min drive‬
  • Quinta Avenida
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

  • 41 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

  • 29.9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

  • Ocean view
  • 62 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

  • Ocean view
  • 62 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

  • Ocean view
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

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29 Apr - 30 Apr
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About this property

Sandos Caracol Eco Resort - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Gran Coyote Golf
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they enjoy the family-friendly amenities at Sandos Caracol Eco Resort - All Inclusive. During your stay, you're just a quick walk from Chun-Zumbul (diving site). Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • The 9 restaurants, swim-up bar, and 2 poolside bars offer choices for drinking and dining
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with hydrotherapy, body treatments, or deep-tissue massages at SPA SANDOS
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a steam room
  • Guests speak favorably about the clean accommodations and the family-friendly amenities
  • 8 minutes by car from Gran Coyote Golf and 13 minutes from Quinta Avenida
  • Airport shuttle service available for a fee
Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

Dutch, English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The water slides for adults at the onsite waterpark are temporarily closed.
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 388 out of 1520 reviews
Rating 8 - Good. 390 out of 1520 reviews
Rating 6 - Okay. 294 out of 1520 reviews
Rating 4 - Poor. 192 out of 1520 reviews
Rating 2 - Terrible. 256 out of 1520 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Elizaveta, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

4/10 Poor

Cecil

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The report is run down and needs lots of updates. They are understaffed in all the restaurants. The food is on the lower end of quality. The drinks all seemed to be watered down. I could drink all day and not feel it. They have significant plumbing problems. Iin our room the sewage came out the shower drain each time someone flushed a toilet or user a sink. Many other people complained about not having hot water in the shower. The hot and cold water faucets were reversed from one lavatory to the next. One lavatory would have hot water on the left and the next one would have hot water on the right. We had.a coffee pot in our room but were never left any cups to use. There were not any cups left in the room for bathroom use either This is a one star resort at best. Unless a person only wants to eat at buffet, restaurants reservations have to be made at midnight. The Italian restaurant is terrible. The Brazilian restaurant is pretty good, but all in all the dining options are below average I would not recommend this resort to any one. There are much nicer resorts in the same price range.
Stayed 3 nights in Jan 2025

8/10 Good

Rachel Ann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the property and experience for kids. Activities, room and staff was good. Booking for restaurants for dinner was poor as you had to stay up til midnight to ensure you could secure a spot but even then they were booked up in minutes. The dinner (bookable) restaurants themselves were great just wish they were more easily accessible for booking.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jeanette, chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very helpful and making sure we had what was needed. Checking in and out was fast. Food was good, saw different variety for lunch and dinner in the buffet section.
Stayed 6 nights in Jan 2025

4/10 Poor

Somphet

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was upset i ordered what i like to drink, and then he told me next time told me to order coffee instead.
Stayed 6 nights in Jan 2025

10/10 Excellent

CRISTOBAL Belen

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 5 nights in Dec 2024

2/10 Terrible

Rizalynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked the property for the variety of included activities for us to do with our kids, (11 and 9). We all absolutely loved living amongst the animals every day, and seeing them on our daily walks around the resort. We also loved the river tour, cenote, pool and ping pong tables, and we were at the water park every day. A ton of slides and no lines!! Our kids were in heaven. The buffets were what was expected for an all-inclusive. Many options and some made to order stations. The a La carte dinner options were all delicious! I would highly recommend for families. They have a kids club and the water park has smaller slides for younger children. We will be back!
Stayed 5 nights in Dec 2024

10/10 Excellent

Sulbey Adriana Pinate

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The staff was super accommodating
Stayed 5 nights in Dec 2024

10/10 Excellent

AMY

Stayed 3 nights in Dec 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The only negative for us was the beach. The shore is very rocky and not conducive to playing in the surf. We loved the Japanese and Brazilian restaurants. They were amazing!!
Stayed 6 nights in Dec 2024

2/10 Terrible

Kellie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to this resort hoping for lots to do and good food. There are lots of things to do but it is so crowded it made it difficult. The food is terrible you could tell it was re warmed from the previous meal and in most cases the food was cold. My husband and I went to the omelette bar to have ham and egg but instead there was chopped up hot dog from who knows when and the egg was under cooked. The ONLY good breakfast we had was at the Nido if you can get there early enough. El tiemplo was decent but all the other dinners were awful. Not to mention reservations were impossible to get unless you wake up at 12a to get one. The service is very slow and the wait staff was sometimes awesome but mostly terrible. The pool would be ok if it wasn’t brown it doesn’t seem like it’s cleaned often enough. If you’re looking to relax this is not the place to do that. We will definitely not be returning to the Sandos resorts again.
Stayed 6 nights in Dec 2024

8/10 Good

Nicole Deanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a fun resort for adults and kids! So much to do on site. Lots of food options and cool a la carte restaurants.
Stayed 7 nights in Dec 2024

10/10 Excellent

Christopher

Stayed 7 nights in Dec 2024

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
So much fun. Lots to do. Great environments. Love the animals. Music was very loud at the pools and the theatre. I would give this place 9.5/10
Stayed 8 nights in Dec 2024

8/10 Good

Bailey Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is pretty. A ton of vegetation. The wild life is everywhere, which is neat but also a nuisance. They come and steal food from you. The food is okay, just not a lot of variety. Entertainment is lacking as far as shows. We did go to the spa which was great. Other than the hot tub didn’t work, which we were not told before hand. The biggest issue was hot water in the rooms. We rarely had better than lukewarm. We tried at many different times of the day including 5:00 am and later evening. We were told it just takes time for it to get to the room but we let it run for an excessive amount of time and no luck. Our children 10,11 and 12 did enjoy the water park. The “Teen Lite Club” needs some attention, very disappointed with that. The staff was friendly and helpful.
Stayed 4 nights in Dec 2024

8/10 Good

Shirley Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s family friendly
Stayed 7 nights in Dec 2024

6/10 Okay

Rhoda Lizzie

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The international buffet is too small and far too crowded. Not enough food options. Had to pay extra for 4 hours after checkout as flight is at 8pm. Otherwise I would not have access to the resort.
Stayed 5 nights in Dec 2024

8/10 Good

Cory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, easy to navigate property and good food. Lots to do for kids
Stayed 7 nights in Dec 2024

2/10 Terrible

Kimberly

Stayed 2 nights in Dec 2024

4/10 Poor

Gale, Kelowna

Disliked: Staff & service
The good: -The nightly shows were amazing!! The performers were absolutely brilliant. I truly enjoyed every show. -The rooms were cleaned every day. They were modern, and had good AC. -Lovely cenotes on the property. Well maintained grounds.  We enjoyed seeing the monkeys around the resort, especially the babies. -The beach was very pretty and well kept. However, we prefer a beach with less rocks.  Very difficult to enjoy the water here without scraping, cutting yourself. The not so good: -It's almost impossible to get reservations at the restaurants. If you wake up at midnight to reserve, you may or may not get lucky.  Doesn't help that some restaurants are closed on certain nights. -Buffets were mediocre, with long lines.  There is very limited food options between service hours. Not ideal for people who arrived from a different time zone. -Constantly trying to be upsold an exclusive/royal/elite membership. There's not a single hammock/cabana in a family friendly non-exclusive area of the resort.  These are things that you usually don't have to pay extra for.  There are also multiple restaurants that you will not have access to without purchasing the membership. -Our mini fridge didn't get stocked for the first 5 days.  Compared to the other resorts in the area, service was poor. -Lastly the raccoons. I know it is a eco resort, and one of the main reason we choose this resort was because of this theme.  That being said the racoons are out of control.
Stayed 7 nights in Dec 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great Family Resort
Stayed 9 nights in Dec 2024

10/10 Excellent

Kieran

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Place was great. My kids loved it. The food was ok. But it’s an all inclusive so you kind of expect that
Stayed 6 nights in Dec 2024

8/10 Good

Jeremy O'Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort ! My family and I had a blast . The dining , the shows, the animals . What an experience. The only thing I wish it had was a usable beach to swim in . A lot rockier than I expected
Stayed 7 nights in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness
Stayed 7 nights in Dec 2024

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