Sandos Caracol Eco Resort - All Inclusive - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Popular amenities

Breakfast included

All-inclusive

Bar

Hot tub

Pool

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Playa Xcalacoco
12 min walk
Gran Coyote Golf
8 min drive
Punta Esmeralda Beach
8 min drive
Playa Del Carmen, Quintana Roo (PCM)
17 min drive

Room options

Eco Family Suite

41 sq m
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Superior

29.9 sq m
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

62 sq m
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Deluxe Select Adults Only

41 sq m
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

62 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View Penthouse

62 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View Superior

39 sq m
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Eco Family Penthouse

64 sq m
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Similar properties

On private beach

Pool

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

5 Dec - 6 Dec

Pool

All-inclusive

Spa

Free airport shuttle

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Sandos Caracol Eco Resort - All Inclusive

Stylish property on the shore with 3 outdoor swimming pools

Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.

Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they enjoy the family-friendly amenities at Sandos Caracol Eco Resort - All Inclusive. During your stay, you'll be within walking distance of Gran Coyote Golf. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.

Free buffet breakfast served daily
Free WiFi in some public areas
Free self parking
The 9 restaurants, swim-up bar, and 2 poolside bars offer choices for drinking and dining
Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
Indulge with massages, body scrubs, or body treatments at SPA SANDOS
Services include a kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes 2 outdoor tennis courts, a gym, and a steam room
Guests speak favorably about the clean accommodations and the family-friendly amenities
8 minutes by car from Gran Coyote Golf and 13 minutes from Quinta Avenida
Airport shuttle service available for a fee

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkeling

Surfing/body boarding

Land activities

Bicycling

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Cooking

Dancing

Language

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, Italian, Spanish

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Return airport shuttle (surcharge)

Food and drink

Free buffet breakfast available daily 7:00 AM–11:00 AM
9 restaurants
2 poolside bars, 9 bars/lounges and 1 swim-up bar
Room service available
Coffee/tea in a common area

Things to do

3 outdoor pools
2 outdoor tennis courts
5 hot tubs
Fitness classes
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Ecotours
Fitness centre
Free bike hire
Free water park access
Full-service spa
Hiking/biking trails
Kayaking
Motorised watercraft
Parasailing
Playground
Sailing
Sauna
Scooter/moped hire
Scuba diving
Shopping
Snorkelling
Steam room
Tennis
Volleyball
Yoga classes

Family friendly

3 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Water slide

Conveniences

ATM/banking services
Banquet hall
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

16 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Upper floors accessible by stairs only

Beach towels
Designated smoking areas

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

Plasma TV
Satellite channels

Food and drink

Coffee/tea maker
Free minibar

Desk
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from November 7 2024 to November 11 2024 (completion date subject to change). The following areas are affected:

One of the dining venues

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include window guards

Front desk staff will greet guests on arrival.

We should mention

For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Sandos Caracol Eco Resort - All Inclusive Reviews

6.6

7.4/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

2/10 Terrible

Jesus

Travelled with family and small children

22 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No power no power in the property. Very dirty. No customer service limited food worst experience ever

Stayed 5 nights in Jul 2024

8/10 Good

Kimberly

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was in the jungle and was beautiful! The adult pool was really nice but the water was warm. The other pools were mediocre. Lots of dining options but food and drinks were just “o’k”. We went there for the wildlife and we’re not disappointed. We saw monkeys almost everyday! That was awesome! Employees were all very nice. Front desk is small and it took 1 1/2 hours to check in!

Stayed 5 nights in Aug 2024

10/10 Excellent

Alana

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

One main thing that I would just change is their food buffet wasn’t really that good in season well but everything else in this hotel I truly loved

Stayed 3 nights in Aug 2024

10/10 Excellent

Sheri Lynn

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Aug 2024

8/10 Good

Kevin

Travelled with family

19 Aug 2024

Liked: Cleanliness, room comfort

Overall it was good., The jungle environment was great and the kids enjoyed seeing all the different animals. Staff were friendly and attended to all our requests/queries. Pool facilities were also decent. Area for improvement - The hotel offers an international restaurant, an italian restaurant and a mexican restaurant option where reservations are not required. The food choice and quality here was average. Whilst the Italian restaurant had very little Italian food options. System to book restaurants (japanese and brazilian) that required a reservation was unfair. People were required to log in at midnight to a reserve a table. We tried a number of times and were unsuccessful. We complained and were given a reservation at the japanese restaurant.

Stayed 11 nights in Aug 2024

2/10 Terrible

Ricardo

Travelled with family

14 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

When we got to the hotel our rooms (2 separate rooms bcs we traveled with other family members) were not ready. We decided to go eat at their buffet. The food was hard and dry like it had been sitting there for hours. We asked around people who where there days prior and they said that its typically that way every day. When speaking to other guests, they warned us about bed bugs. When we went to the front desk there was a family checking out due to the bed bug bites they and their children had from just 1 night. When we finally got to our rooms, both rooms were infested with bed bugs. At that point we decided to leave and go to another Hotel. Now that weve returned the Hotel is saying that we forfeited any possibility of a refund. STAY ABSOLUTELY AWAY FROM THIS HOTEL.

Stayed 5 nights in Aug 2024

2/10 Terrible

Evelyn

14 Aug 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 5 nights in Aug 2024

8/10 Good

Jeremyah

Travelled with partner

13 Aug 2024

Liked: Staff & service, amenities, property conditions & facilities

Very good family property

Stayed 4 nights in Aug 2024

4/10 Poor

Robert David

Travelled with family

12 Aug 2024

Disliked: Staff & service, property conditions & facilities

The property itself was not well kept and neither were the rooms. We upgraded to a penthouse suite and to be honest I have been in hostels with nicer beds and furniture. I’m not big on believing the food claims about these all inclusive resorts as you have to temper your expectation. However, this resort the food was horrible the specialty restaurants with the exception of Los Liros (which was phenomenal) had horrible food and we even had bugs running around on our plates at one of them. Some of the staff were awesome and others were beyond rude. I was curious about the vacation club and the presentation was so hostile and disgusting they wouldn’t even talk to me about it and provide information without getting my Visa card first. This resort was a horrible experience that I would never ever return to and I highly suggest people avoid this place like the plague.

Stayed 14 nights in Jul 2024

4/10 Poor

Christian Michael

Travelled with family and small children

12 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We visited March 2023. I booked this hotel based on the water park pictures since we were traveling with kids. The water park was honestly the highlight of our trip and everyone working that area was amazing, fun to speak to. The kids enjoyed it. However, the adults did not share the same sentiment. All the restaurants were booked from the day we arrived until the day we were departing. We were forced to eat at the buffet daily until we complaint and were accommodated to eat at the worse restaurant they could have offered, the manager there was visibly not pleased with our presence and went above and beyond to ruin the night “ I lament not remembering his name”. He had an angry face, food was late, cold, poorly presented. Horrible experience. We also complained to manager Julio who lacks every once of customer service, he was mean, we just walked away. At the lobby upon arriving someone was introducing us the idea of buying into the resort, this, before we even knew where the restrooms were. Unbelievable, they are selling a product before we know the product. We meet staff whom we share our misery with and honesty tried to help. They were Elisa and Arthuro. They should both be promoted to managers. We travel once or twice a year. We would never recommend this place nor go back.

Stayed 4 nights in Mar 2023

4/10 Poor

Esther Nelly

12 Aug 2024

Stayed 5 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family

12 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here ! children endangered !

Do not stay here ! Especially if you have children! this is not a 5 star hotel! And should be removed from booking sites. I caught multiple staff members taking pictures and videos of my Kids and other kids sending them to who knows who on their iphones. Even when I told them do not take pictures of my children they do not have permission they continued to do so. We were asked to take a picture of our o n e year old daughter she was the best they seen. We experienced d r u g g ing at pool, and chemical burns from pool. This resort is not safe. We were afraid to drink and eat here ! The restaurants have no ac. Food highly processed in edible. There are no proper locks on rooms we did not sleep . Even with all this they will not refund ! I repeat do not stay here ! I have never felt so unsafe for my family. Reviews that are posted with good reviews are all fake! Beware!

Stayed 4 nights in Jul 2024

6/10 Okay

Angel Ruben

Travelled with family and small children

12 Aug 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Cuando ases la reservacion te dicen k todo es all inclusive pero cuando llegas te dicen k no puedes reservar en todos los retaurantes y pienso que deven tratar un poco mejor a sus trabajadores escuche muchas quejas y eso no es bueno si tus trabajadores no estan contentos no vas a tener un buen hotel

Stayed 6 nights in Aug 2024

2/10 Terrible

Raul, del valle

10 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

The bars close to early, food wasn’t good and service took to long.

Stayed 5 nights in Aug 2024

6/10 Okay

Harmon

10 Aug 2024

Stayed 7 nights in Jun 2024

2/10 Terrible

Absalon

9 Aug 2024

Disliked: Staff & service, property conditions & facilities

Terrible el atendimiento y comunicación

Stayed 4 nights in Aug 2024

8/10 Good

Neysa Dalis Rodriguez

9 Aug 2024

Liked: Cleanliness, property conditions & facilities

Stayed 5 nights in Aug 2024

8/10 Good

Vivian

Travelled with family, Travelled with partner

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Aug 2024

6/10 Okay

Marangely

Travelled with family

8 Aug 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Solo un día pudimos ir a un restaurante. Los demás siempre llenos y solo podíamos comer en el buffet. Solo se pueden sacar pocos empleados con buena actitud. Pero la mayoría no es cortés y siempre están molestos. Tremendo espacio pero mal trato a los huéspedes.

Stayed 5 nights in Aug 2024

10/10 Excellent

Jerzy

6 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We were visiting Caracol already 3rd time with our daughters and grandchildren. We love it. Compering to other resorts Caracol is still able to retain and preserve its family and children focus, evening shows are kids oriented, artists - singers dancers craftsmen... still promoting original traditional Mexican culture. After shows guests are being cheerfully invited to massive dances with real Latino flavor. Even 1 day hurricane Ida restrictions were more like an adventure than hinderance. Staff and crisis management were more than excellent. Food drinks and care were securing all the safety measures. There were no excessive seaweeds and beach clean and was a great place to play and relax. Recreation-Animation team was active funny entertaining friendly and proactive. Jungle eco-setup and separating Aqua Parcs with huge water slides from main "party pool" is accommodating everybody's needs. We will come back to Caracol with our kids again. Thank you for memorable vacations.

Stayed 12 nights in Jun 2024