Hotel Colonial Playa del Carmen

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Dates

December 2024

January 2025

Overview
Prices
Location
Amenities
Policies

Good

Popular amenities

24/7 front desk

Housekeeping

Pool

Air conditioning

Free WiFi

Business services

Explore the area

Playa del Carmen, QROO

Mercado Playa del Carmen
4 min walk
Quinta Avenida
4 min walk
Central Square
5 min walk
Playa Del Carmen, Quintana Roo (PCM)
5 min walk

Room options

Deluxe Twin Room

35 sq m
Studio
Sleeps 2
2 Twin Beds

Double Room

30 sq m
Studio
Sleeps 2
1 Double Bed

Junior Suite

45 sq m
1 bedroom
Sleeps 3
3 Twin Beds

Standard Double Room

40 sq m
Studio
Sleeps 4
2 Double Beds

Suite

50 sq m
1 bedroom
Sleeps 5
2 Double Beds and 1 Twin Sofa Bed

Standard Room

30 sq m
Studio
Sleeps 2
1 King Bed

Deluxe Room

35 sq m
Studio
Sleeps 2
1 King Bed

Deluxe Double Room

35 sq m
Studio
Sleeps 2
1 Double Bed

Similar properties

Pool

Spa

Free WiFi

Air conditioning

for 1 night

includes taxes & fees

8 Dec - 9 Dec

About this property

Colonial Playa del Carmen aparthotel in Downtown Playa del Carmen with a 24-hour front desk

This smoke-free aparthotel features an outdoor pool, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Additionally, a TV in a common area, multilingual staff, and a banquet hall are onsite. Each apartment offers free WiFi, a TV with satellite channels, and a ceiling fan. A shower, a phone, and a desk are among the other amenities that guests will find. Change of towels is available on request.

Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with complimentary toiletries and ceiling fans. Satellite television is provided. Bathrooms include showers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us they can't get enough of Hotel Colonial Playa del Carmen's great location. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, an outdoor pool, and meeting rooms are available. Built in 2008, this comfortable aparthotel has 130 apartments on 4 floors. Enjoy your stay with amenities like free WiFi and satellite TV channels in each apartment.

Each apartment offers satellite TV, free toiletries, and a ceiling fan
Free WiFi (speed: 25+ Mbps)
Take a swim in the outdoor pool
Amenities include meeting rooms, a multilingual staff, and TV in a common area
Guests have great things to say about the location and the helpful staff
6 minutes by car from Gran Coyote Golf and 9 minutes from Xplor Theme Park

As a guest of Hotel Colonial Playa del Carmen, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi.

This Colonial Playa del Carmen aparthotel is smoke free.

Languages

English, Spanish

Property amenities

Pool/Spa

Outdoor pool

Internet

Free Wi-Fi, with a speed of 25+ Mbps

Parking and transport

No on-site parking available
On-site car hire

Bedrooms

Bed sheets provided

Bathrooms

Shower
Towels provided
Soap
Free toiletries
Shampoo
Toilet paper

Entertainment

20-inch TV with satellite service
TV in a common area

Work spaces

meeting rooms
Desk

Comfort

Air conditioning
Ceiling fan

Pets

No pets allowed

Suitability/Accessibility

No lifts
Smoke-free property

Services and conveniences

Tour/ticket assistance
Daily housekeeping
Multilingual staff
Phone
Luggage storage
24-hour front desk
Change of towels (on request)
Banquet hall

Location highlights

In the city centre

Things to do

Golf nearby

Safety features

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Fire extinguisher
First aid kit
Window guards

General

130 rooms
4 floors
2 buildings
Built in 2008
Colonial architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has not indicated whether there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property collects a 1.50 USD environmental tax at check-in.

We should mention

Pool access available from 9:00 AM to 9:00 PM.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel H&A

Playa del Carmen H A

Playa del Carmen Hotel H&A

Hotel Colonial Playa del Carmen Reviews

7.6

Good

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Ryan

23 Aug 2024

Stayed 5 nights in Aug 2024

10/10 Excellent

Aaron

Travelled with family and small children

15 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

Very great for the price good ac and my family loved the pool, the location is also very good super close to the beachand walmart.

Stayed 6 nights in Aug 2024

6/10 Okay

Zenun, Long Beach

Travelled with group

10 Aug 2024

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

An old hotel in a bad area. Elevator out of service. Pool in atrium with very noisy crowd. Internet off and on…Old washed out towels going gray.

Stayed 1 night in Aug 2024

10/10 Excellent

Ron

5 Aug 2024

Liked: Cleanliness, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

David

7 Jul 2024

Liked: Cleanliness, amenities, property conditions & facilities

Great thanks

Stayed 5 nights in Jun 2024

6/10 Okay

Barbara

Travelled with group

27 Jun 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

It room was good, but very noisy.

Stayed 6 nights in Feb 2024

2/10 Terrible

Yolanda

Travelled with family, Business traveller

15 Jun 2024

Disliked: Amenities, property conditions & facilities

The only advantage that we have,was the close to the downtown Playa del Carmen,the water was coming from the sink,yellow;the sheets were not cleaned,the shower was clogged,all the water was getting out of shower,making it unsafe for us;asked for a moped at 9:00pm,they said it was closed the cleaning area,the internet never worked,it was a disaster,when I did my check out,it was raining and we seated waiting for our transportation and the ceiling was dripping water from roof…….never again……thanks for my unsafe staying

Stayed 2 nights in Jun 2024

10/10 Excellent

Mr. Samuel

6 Jun 2024

Stayed 3 nights in May 2024

6/10 Okay

Fred, EULESS

28 May 2024

Liked: Cleanliness

Stayed 9 nights in May 2024

4/10 Poor

Jim, FORT WORTH

Travelled with partner

27 May 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Pool gets overpacked. Water splashing everywhere.

Stayed 5 nights in May 2024

8/10 Good

Richard

27 May 2024

Liked: Cleanliness

Affordable and close by everything.

Stayed 2 nights in May 2024

8/10 Good

Sari

26 May 2024

Liked: Cleanliness, room comfort

Playa

Perfect place to stay in Playa for a few days. Great location enjoyed the pool! Great price value!

Stayed 3 nights in Feb 2024

8/10 Good

Laurence

25 May 2024

Liked: Cleanliness, property conditions & facilities

Convenient ADO bus terminal and local shopping and dineing….great for the price….good air con….good wifi

Stayed 3 nights in May 2024

10/10 Excellent

Arthur, Houston

Business traveller

24 May 2024

Liked: Cleanliness, property conditions & facilities

Wonderful little gem near Quinta Avenida. Walkable to all the great spots! Great restaurants nearby and an awesome fruit grocery nearby. Clean and safe! Great staff.

Stayed 1 night in May 2024

10/10 Excellent

Arthur, Houston

18 May 2024

Liked: Cleanliness, amenities, property conditions & facilities

This Hotel is a gem! Tucked into a quiet neighborhood just off the fabulous Quinta Avenida in Playa del Carmen. Good vibes and cool looking rooms. I have a King sized bed and a huge, tiled bath tub with a rain forest shower. The swimming pool is excellent. Staff is very friendly and professional.

Stayed 1 night in May 2024

10/10 Excellent

Edgar, los angeles

Travelled with family

12 May 2024

Liked: Cleanliness, property conditions & facilities

Still at the property but love it🌹 and staff very courteous, thanks.

Stayed 3 nights in Mar 2024

8/10 Good

jennifer

Travelled with group

10 May 2024

Liked: Cleanliness, amenities, property conditions & facilities

When we first walked in we were shocked by how amazing it looked. I would totally stay again but wished the staff gave us a few more details!! Had no idea we had to use key card in a random box to work the lights and A/C We had a stove top but no fridge, no biggie! After a super long day of travel in extreme heat I would have loved some assistance with our luggage going up 3 flights of stairs!! ( Ya I know, suck it up!) This final thing is why I cannot give 5 stars is they have NO drinkable water for guests! For such an "upscale" place that should be a priority. When I asked at the front desk..the guy laughed at me!!!! Even a water cooler in reception would have been better than nothing!! Enjoy your stay but bring drinking water!,

Stayed 1 night in May 2024

8/10 Good

Julie-Ann

9 May 2024

Liked: Cleanliness, property conditions & facilities

Easy walking distance to beach and shopping and restaurants

Stayed 3 nights in May 2024

10/10 Excellent

Daniel

Travelled with partner

25 Apr 2024

Liked: Cleanliness, amenities, property conditions & facilities

Nos gustó el ambiente y cerca de la playa.

Stayed 3 nights in Jan 2024

8/10 Good

Alessandro, Brooklyn

20 Apr 2024

Liked: Cleanliness, amenities, property conditions & facilities

Very nice Hotel. Very nice Location!

Stayed 3 nights in Apr 2024

6/10 Okay

Daniel

3 Apr 2024

Liked: Cleanliness

This hotel is a good place to stay in. The location is great. Very close to the bus station, and you’ll have plenty to choose from as far as having a meal.

Stayed 3 nights in Mar 2024

10/10 Excellent

Ricardo

Travelled with partner

3 Apr 2024

Liked: Cleanliness, amenities, property conditions & facilities

Nice hotel but the area wasn’t to nice but the people where nice in that area

Stayed 2 nights in Mar 2024

10/10 Excellent

Giulio

1 Apr 2024

Liked: Cleanliness, amenities, property conditions & facilities

Very friendly and personable service. Just a bit noisy around the pool, but it was convenient and clean.

Stayed 3 nights in Mar 2024

8/10 Good

Blanca, ROSHARON

27 Mar 2024

Liked: Cleanliness, property conditions & facilities

People don't respect others at bedtime, are talking so loud by the pool at late hours. also, you need to mention that the parking is around the corner and the administration desk is open late.

Stayed 4 nights in Mar 2024

10/10 Excellent

Fabio

20 Mar 2024

Liked: Amenities

.. most of the staff were very pleasant and easy to deal with. .. the location was very close to the beach and the neighborhood not threading and welcoming. .. a blessed place to visit playa del Carmen from.

Stayed 2 nights in Mar 2024