Hotel Colonial Playa del Carmen

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Dates

April 2025

May 2025

Overview
Prices
Location
Amenities
Policies

Good

Popular amenities

24/7 front desk
Housekeeping
Air conditioning
Free WiFi
Business services

Explore the area

Playa del Carmen, QROO

Quinta Avenida
‪4 min walk‬
Playa del Carmen Main Beach
‪6 min walk‬
Playa del Carmen Maritime Terminal
‪9 min walk‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪253 min drive‬

Room options

Deluxe Twin Room

35 sq m
Studio
Sleeps 2
2 Twin Beds

Double Room

30 sq m
Studio
Sleeps 2
1 Double Bed

Junior Suite

45 sq m
1 bedroom
Sleeps 3
3 Twin Beds

Standard Double Room

40 sq m
Studio
Sleeps 4
2 Double Beds

Suite

50 sq m
1 bedroom
Sleeps 5
2 Double Beds and 1 Twin Sofa Bed

Standard Room

30 sq m
Studio
Sleeps 2
1 King Bed

Deluxe Room

35 sq m
Studio
Sleeps 2
1 King Bed

Deluxe Double Room

35 sq m
Studio
Sleeps 2
1 Double Bed

Similar properties

Free WiFi
Air conditioning
Housekeeping
24/7 front desk

for 1 room

includes taxes & fees

18 Apr - 19 Apr

About this property

Colonial aparthotel with a 24-hour front desk and an outdoor pool

This smoke-free aparthotel features an outdoor pool, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Additionally, a TV in a common area, multilingual staff assistance, and a banquet hall are onsite. Each apartment offers free WiFi, a TV with satellite channels, and a ceiling fan. A shower, a phone, and a desk are among the other amenities that guests will find. Change of towels is available on request.

Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with complimentary toiletries and ceiling fans. Satellite television is provided. Bathrooms include showers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us they can't get enough of Hotel Colonial Playa del Carmen's great location. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, an outdoor pool, and meeting rooms are available. Built in 2008, this comfortable aparthotel has 130 apartments on 4 floors. Enjoy your stay with amenities like free WiFi and satellite TV channels in each apartment.

Each apartment offers satellite TV, free toiletries, and a ceiling fan
Free WiFi (speed: 25+ Mbps)
Take a swim in the outdoor pool
Amenities include meeting rooms, a multilingual staff, and an elevator
Guests have great things to say about the clean accommodations and the helpful staff
6 minutes by car from Gran Coyote Golf and 9 minutes from Xplor Theme Park

As a guest of Hotel Colonial Playa del Carmen, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Hotel Colonial Playa del Carmen also features a television in a common area and an elevator.

This Colonial Playa del Carmen aparthotel is smoke free.

Languages

English, Spanish

Property amenities

Pool/Spa

Outdoor pool

Internet

Available in the apartment: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available
Car hire

Bedrooms

Bedsheets provided

Bathroom

1 private bathroom
Free toiletries
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

20-inch TV with satellite channels
TV in common areas

Work spaces

Desk
Meeting rooms

Comfort

Air conditioning
Ceiling fan

Pets

Service animals only (pets not allowed)

Suitability/Accessibility

Lift (150 centimetre wide door)
Smoke-free property

Services and conveniences

24-hour front desk
Change of towels on request
Housekeeping (daily)
Luggage storage
Multilingual staff
Phone
Tour and ticket assistance

Location highlights

In the city centre

Things to do

Golfing nearby

Safety features

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
First aid kit
Window guards
Fire extinguisher

General

130 units
2 buildings
4 floors
Banquet hall
Built in 2008
Colonial architecture
Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has not indicated whether there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

This property collects a 1.50 USD environmental tax at check-in.

We should mention

Pool access available from 9:00 AM to 9:00 PM.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel H&A

Playa del Carmen H A

Playa del Carmen Hotel H&A

Hotel Colonial Playa del Carmen Reviews

7.8

Good

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Claudia

1 Jan 2025

Liked: Cleanliness, property conditions & facilities

This hotel is located very close to the downtown and 5-10 min walk to the beach. I liked the swimming pool area, with wonderful green vegetation all around the place. The service provided was great too.

Stayed 7 nights in Dec 2024

6/10 Okay

Vivian

29 Dec 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Beautiful hotel in the old style.

Stayed 7 nights in Dec 2024

10/10 Excellent

Dinesh

27 Dec 2024

Stayed 1 night in Dec 2024

10/10 Excellent

Kevin, Queretaro

Travelled with family, Travelled with partner

26 Dec 2024

Liked: Cleanliness, amenities, property conditions & facilities

Excelente opción para hospedarse, el personal del hotel fue muy amable y muy atento durante toda la estancia, el lugar estaba en una buena ubicación cerca de la playa y la quinta avenida, mi familia y yo quedamos muy satisfechos con ganas de volver pronto!

Stayed 4 nights in Dec 2024

10/10 Excellent

Dinesh

Travelled with family

25 Dec 2024

Liked: Cleanliness, property conditions & facilities

Its a good hotel for the price, staff is friendly and professional, and very easy to deal with.

Stayed 1 night in Dec 2024

10/10 Excellent

Jesus Olivas

Travelled with group

25 Dec 2024

Liked: Cleanliness, room comfort

Stayed 2 nights in Dec 2024

10/10 Excellent

Liliana

17 Dec 2024

Liked: Cleanliness

The location was perfect and stay was great staff very friendly and room was decent! Just needed the water to be warmer in the showers but overall wonderful stay would recommend to my friends will be back thanks 🙌👌🙏

Stayed 14 nights in Dec 2024

10/10 Excellent

Shawn

Travelled with partner

12 Dec 2024

Liked: Cleanliness, amenities, property conditions & facilities

I have stayed at this hotel for 6 times since 2017 and love it the location is amazing it’s clean safe and very affordable the restaurant next door has a great menu with great prices budget friendly place and good service thanks for having us here again and again 😘❤️😊

Stayed 7 nights in Dec 2024

6/10 Okay

Sergio Alejandro López, EULESS

Travelled with group

20 Nov 2024

Liked: Cleanliness, amenities

Stayed 5 nights in Nov 2024

10/10 Excellent

roberto

19 Nov 2024

Liked: Cleanliness, room comfort

Fue muy buena la experiencia. Solo estuve una noche. El personal fue mu amable . Recomiendo el hotel 100%

Stayed 1 night in Nov 2024

8/10 Good

Vern

Travelled with partner

22 Oct 2024

Liked: Cleanliness, property conditions & facilities

Staff was friendly and helpful! Room was big and comfortable. Only downside was that the pool was being renovated. Should be nice when done!

Stayed 1 night in Sep 2024

10/10 Excellent

Veronica

Travelled with family

24 Sept 2024

Liked: Cleanliness, room comfort

Traveled

Great place close to everything

Stayed 1 night in Sep 2024

10/10 Excellent

Veronica

Travelled with family

21 Sept 2024

Liked: Cleanliness, room comfort

Great

Great place and atmosphere

Stayed 1 night in Sep 2024

10/10 Excellent

Veronica

21 Sept 2024

Liked: Cleanliness, property conditions & facilities

They helped us out accommodated to our needs

Stayed 1 night in Sep 2024

8/10 Good

Dywayne

Travelled with partner

19 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

We were a little nervous booking a hotel for 2 weeks without seeing it...but it turned out great. We stayed in a room with a patio door that opened into a courtyard surrounded by 7 other rooms. That meant natural light and fresh air, two really improtant things for me in a hotel room! The room had a good closet, a safe (we didn't use it) and a mini fridge. It was leaking the first day we plugged it in, maintenance came by and put a towel behind it... problem solved LOL. We had a king bed, a table for 2 with 2 chairs. Just what we needed for the in room meals when were were taking a break from eating out. The bed had a bottom, sheet, a top sheet and a light blanket. In September we didn't need it! The air conditioner worked well (even though I only turned it on sporadically to cool down the room). The bathroom had a tub, not very often do I see that! The "rain shower head" was in the middle of the tub so lots of room for hubby and I to shower together :) NOTE- as a woman with long hair I HATE these showers. There is never enough pressure. We had a problem the first day with a bit of a water leadk out of the pipe coming out of the roof to the shower, maintenace came and "patched" it. By the end of our 2 weeks there, the slow leak peeled the paint away on the roof around the shower head. A water cooler to fill our own bottles WIN! Really nice front desk staff WIN! Restaurant right next door with GREAT prices and variety WIN! Tienda across the street selling ICE WIN WIN!

Stayed 14 nights in Sep 2024

8/10 Good

Gerhard

16 Sept 2024

Liked: Cleanliness

Stayed 7 nights in Sep 2024

8/10 Good

María Eugenia

11 Sept 2024

Stayed 5 nights in Sep 2024

10/10 Excellent

rosalinda

3 Sept 2024

Liked: Amenities

Exelente spot

Stayed 1 night in Aug 2024

10/10 Excellent

Ryan

23 Aug 2024

Stayed 5 nights in Aug 2024

10/10 Excellent

Aaron

Travelled with family and small children

15 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

Very great for the price good ac and my family loved the pool, the location is also very good super close to the beachand walmart.

Stayed 6 nights in Aug 2024

6/10 Okay

Zenun, Long Beach

Travelled with group

10 Aug 2024

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

An old hotel in a bad area. Elevator out of service. Pool in atrium with very noisy crowd. Internet off and on…Old washed out towels going gray.

Stayed 1 night in Aug 2024

10/10 Excellent

Ron

5 Aug 2024

Liked: Cleanliness, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

David

7 Jul 2024

Liked: Cleanliness, amenities, property conditions & facilities

Great thanks

Stayed 5 nights in Jun 2024

6/10 Okay

Barbara

Travelled with group

27 Jun 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

It room was good, but very noisy.

Stayed 6 nights in Feb 2024

2/10 Terrible

Yolanda

Travelled with family, Business traveller

15 Jun 2024

Disliked: Amenities, property conditions & facilities

The only advantage that we have,was the close to the downtown Playa del Carmen,the water was coming from the sink,yellow;the sheets were not cleaned,the shower was clogged,all the water was getting out of shower,making it unsafe for us;asked for a moped at 9:00pm,they said it was closed the cleaning area,the internet never worked,it was a disaster,when I did my check out,it was raining and we seated waiting for our transportation and the ceiling was dripping water from roof…….never again……thanks for my unsafe staying

Stayed 2 nights in Jun 2024