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Hotel Riu Palace Mexico - All Inclusive

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Palace Mexico - All Inclusive

Property grounds
4 outdoor pools, pool umbrellas, pool loungers
Exterior
Minibar, in-room safe, blackout curtains, iron/ironing board
Free daily buffet breakfast

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included
  • Room service
  • Pool

Explore the area

Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    8 min walk
  • Traviata
    1 min walk
  • ADO Tourist Terminal Playa del Carmen
    5 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    9 min drive

Room options

View all photos for Suite (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (C)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (C)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior (U))

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior (U))

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (M)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (M)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Jetted Tub (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (L)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (U)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior (L))

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (L)

  • 47 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (M)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (B2C-US)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (U)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (B2C-US)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (U)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (E)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (B2C-CA)

  • 47 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite, Jetted Tub (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (B2C-CA)

  • 47 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite (Superior (E))

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior (E))

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (B2C-CA)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior | B2C-CA)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Garden View (M)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (B2C-US)

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (Superior, B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior, B2C-US)

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (L)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior | C)

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (C)

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

Pool
Hot tub
Breakfast included
All-inclusive
4.4 out of 5, Excellent, (1639)
The price is €464
for 1 room
includes taxes & fees
10 Jan - 11 Jan
The Royal Haciendas All Inclusive

About this property

Hotel Riu Palace Mexico - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playa del Carmen Maritime Terminal
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Mexico - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hotel Riu Palace Mexico - All Inclusive. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the spa tub
  • Treat yourself to massages at Renova
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes tennis courts, a gym, and a sauna
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 10 minutes by car from Xplor Theme Park and 13 minutes from Xcaret Eco Theme Park
Hotel Riu Palace Mexico - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Mexico - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a meeting room and limo/town car service. A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Riu Palace Mexico - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Don Julian - This buffet restaurant serves breakfast and dinner.
La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
La Bodega - This restaurant specializes in Mexican cuisine. Open daily.
Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Don Julian
  • La Dolce Vita
  • La Bodega
  • Miyagi
  • Krystal

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Cycling
  • Bike storage
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • A hot tub
  • Surfing/body boarding
  • Tennis
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's club
  • Children's pool
  • Laundry facilities
  • Playground
  • Separate living room

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • A meeting room

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Vegetable garden

Spa

  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Electrical adapters/chargers
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Mexico - All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 626 out of 1004 reviews" "
Rating 8 - Good. 217 out of 1004 reviews" "
Rating 6 - Okay. 94 out of 1004 reviews" "
Rating 4 - Poor. 32 out of 1004 reviews" "
Rating 2 - Terrible. 35 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel los empleados muy atentos
Stayed 5 nights in Sep 2024

8/10 Good

Joemar C.

Liked: Cleanliness, staff & service, property conditions & facilities
Always have a pleasant stay in Riu hotels. Staffs are amazing. Food is always good.
Stayed 3 nights in Sep 2024

10/10 Excellent

Andre

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKE THEIR BUFFET OPTIONS, ITS DIFFERENT CHOICES EVERY DAY. WHAT I DIDN'T LIKE IS THE BUILDING, WALLS NEED TO BE REDONE AND THE STYLE OF TOILET ON EACH ROOM.
Stayed 4 nights in Sep 2024

10/10 Excellent

JEVY Y

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff rooms very comfortable food very good, I will definitely come back next year and invite more friends to join
Stayed 3 nights in Sep 2024

8/10 Good

Peter Frank, North vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall RIU Palace Mexico is a good stay. Rooms and the hotel need some paint. It also need a little upgrade. Food overall was good. The beach was the best part of the resort. Staff at this property super nice and hard working.
Stayed 7 nights in Sep 2024

10/10 Excellent

Marisol

Stayed 4 nights in Aug 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was nice, clean with very little seaweed in the water and no seaweed on the beach. The area between the pool and the beach was covered in palm trees so an umbrella wasn't needed to sit out close to the water. The pool area was clean and well maintained with one pool just for adults which was nice. The dining options were varied enough that we didn't have to just eat at the buffet style restaurant. The resort was big enough to be spacious, but not a lot of walking was needed to get from our room to the pools, restaurants or beach. The evening entertainment options were not that great and seemed geared towards an older crowd, but there were more entertainment options at the two other RIU resorts less than a five minute walk away
Stayed 5 nights in Sep 2024

8/10 Good

Elo

Liked: Cleanliness, staff & service, amenities
Experiência muito boa. Staff muito simpático, opções de alimentação muito boas e praia maravilhosa. Não rankeamos 5 pela oportunidade de melhoria no ar condicionado (capacidade de resfriamento limitada ou com problemas que não resolveram) e área do vaso sanitário com exaustão insuficiente (ou com problemas que não resolveram).
Stayed 4 nights in Sep 2024

10/10 Excellent

Oleksandr

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach and great resort with top notch service.
Stayed 7 nights in Sep 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, service and location was simply amazing
Stayed 8 nights in Aug 2024

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything at the Riu
Stayed 5 nights in Sep 2024

8/10 Good

Juana

Travelled with group
Liked: Cleanliness
I did like the fact that my coffee cup was not clean they still had lipstick on one of them and that person clean my room , also there was not coffee pack with creamer and auger. Got to have my coffee frist thing in the morning.
Stayed 8 nights in Aug 2024

10/10 Excellent

Raúl Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very good experience, the food was fantastic and the beverages too. The only thing, is the rooms, some furniture looks old.
Stayed 4 nights in Aug 2024

10/10 Excellent

Angela M

Liked: Cleanliness, staff & service, property conditions & facilities
Everything excellent! For the quality of this hotel, purple decorations don’t match
Stayed 7 nights in Aug 2024

10/10 Excellent

Oleh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and service
Stayed 5 nights in Aug 2024

10/10 Excellent

Homayun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire facility was wonderful. Bar pool could use some work with falling off tiles and somewhat sharp edges. Know it’s difficult to maintain something that is open all the time
Stayed 6 nights in Aug 2024

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, really good food and the beach was gorgeous
Stayed 7 nights in Aug 2024

8/10 Good

Gentian

Travelled with family
Liked: Amenities
We stayed for 9 days at Riu Palace Mexico and we really enjoyed it..the resort grounds are beautiful and kept well.beach was amazing (even though no umbrellas ) we loved the blue clean waters.food was great a lot of variety.the only con I can mention is the rooms are a little outdated . Great management team
Stayed 9 nights in Aug 2024

10/10 Excellent

Nahawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My older aunt and uncle that I booked this hotel for enjoyed every bit of their stay, from the food, to the great customer service and so much more. Thank you RIU PALACE!
Stayed 6 nights in Aug 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and nice , Fransico was very polite and helpful, a better foam party would nice 👍
Stayed 5 nights in Aug 2024

10/10 Excellent

Michael Ryan, Smithsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Ardjan

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2024

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu palace Mexico service desk was the worst I’ve ever experienced. The service team should be removed for incompetence and lack of professionalism when interacting with guests.
Stayed 6 nights in Aug 2024

8/10 Good

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

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