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DoubleTree by Hilton London Kensington

4.0 star property

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Photo gallery for DoubleTree by Hilton London Kensington

Exterior
Studio, 1 Queen Bed, Terrace | Private kitchen
Lunch and dinner served
Reception
Deluxe Room, Multiple Beds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk

Explore the area

Map
100 Cromwell Road, London, England, SW7 4ER
  • Natural History Museum
    ‪6 min walk‬
  • Royal Albert Hall
    ‪15 min walk‬
  • Hyde Park
    ‪17 min walk‬
  • London (LHR-Heathrow)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible

40-inch flat-screen TV with satellite channels, TV

Room, 1 King Bed, Accessible

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Duplex)

Suite, 2 Double Beds (Duplex)

Suite, 2 Double Beds (Duplex)

  • 42 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 Double Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Double Beds

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Duplex)

40-inch flat-screen TV with satellite channels, TV

Suite, 1 King Bed (Duplex)

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Duplex)

40-inch flat-screen TV with satellite channels, TV

Suite, 1 King Bed with Sofa bed (Duplex)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Private kitchen

Apartment, 1 Bedroom

  • 90 sq m
  • Sleeps 7
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Terrace

Premium bedding, in-room safe, desk, laptop workspace

Studio, 1 Queen Bed, Terrace

  • 46 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed with Sofa bed (Duplex)

40-inch flat-screen TV with satellite channels, TV

Suite, 1 Queen Bed with Sofa bed (Duplex)

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 Double Beds, Connecting Rooms

Shower, rainfall showerhead, free toiletries, hair dryer

Family Room, 2 Double Beds, Connecting Rooms

  • 42 sq m
  • Sleeps 8
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Multiple Beds

Deluxe Room, Multiple Beds

Deluxe Room, Multiple Beds

  • 26 sq m
  • Sleeps 4
  • 3 Double Beds

View all photos for Room, 2 Double Beds, Accessible

Shower, rainfall showerhead, free toiletries, hair dryer

Room, 2 Double Beds, Accessible

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby

Hilton London Metropole

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, (1067)
The price is €167
for 1 room
includes taxes & fees
27 Apr - 28 Apr
Hilton London Metropole

About this property

DoubleTree by Hilton London Kensington

Hotel with a fitness center, a quick walk to Natural History Museum
A restaurant, a fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and concierge services are onsite.
DoubleTree by Hilton London Kensington offers 163 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
DoubleTree by Hilton London Kensington's great location gets high marks from our customers. During your stay, you're just a quick walk from Natural History Museum. You'll find features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the proximity to public transportation
  • Within a 15-minute walk of Natural History Museum and Royal Albert Hall
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and 6 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton London Kensington.

Smoking is allowed in designated areas at this 4-star London hotel.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Kens Bar & Restaurant - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
London Secret Garden - Onsite restaurant. Reservations are required. Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), English, French, Hindi, Italian, Lithuanian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Kens Bar & Restaurant
  • London Secret Garden

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (60 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 25.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel London Kensington
Crowne Plaza London Kensington
London Kensington Crowne Plaza
Crowne Plaza Kensington Hotel London
Crowne Plaza London Kensington England
Crowne Plaza London Kensington Hotel
Crowne Plaza London Kensington
Crowne Plaza London Kensington an IHG Hotel
DoubleTree by Hilton London Kensington Hotel
DoubleTree by Hilton London Kensington London
DoubleTree by Hilton London Kensington Hotel London

DoubleTree by Hilton London Kensington Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 437 out of 1003 reviews
Rating 8 - Good. 272 out of 1003 reviews
Rating 6 - Okay. 149 out of 1003 reviews
Rating 4 - Poor. 87 out of 1003 reviews
Rating 2 - Terrible. 58 out of 1003 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sau Kuen

Travelled with family
Stayed 9 nights in Jan 2025

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service
Avoid - Theft and Unclean
Arrived at the hotel and we were offered a complimentary upgrade to a family duplex suit which was very kind. The room looked clean and welcoming, we were told that the sofa would be turned in to a bed for the children whilst we were out at the theatre which was no problem at all. Upon leaving the room we noticed a pair of knickers under a television stand - disgusting really as the room clearly hadn’t been cleaned. We let reception know, the guy was very apologetic and advised it would be sorted asap. We came back from the theatre late, the children’s bed had been made and an apology given with the offer of breakfast. The room hadn’t been cleaned despite a note saying it had - there were still dirty glasses, tea spoons etc. but the knickers had gone!! In the morning we packed to leave. Whilst packing it was then we noticed my daughters purse had gone. We’d come to London for my birthday and for her to spend her birthday money and someone had taken it from the room. A pink smiggle purse - there’s no mistaking it was a child’s purse. We should absolutly have put it in the safe but stupidly during the push to leave we forgot. Do not go to this hotel - they have a clear issue with cleanliness and theft! I’ll be escalating this with more facts for the hotels mangagers but I will absolutly have for this happen to anyone else. A fantastic birthday trip ruined by one person. We turned the rook upside down looking, offered to look with staff have them check our bags etc.
Stayed 1 night in Jan 2025

8/10 Good

Lyndsey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely stay and the food was amazing! We ate in the domes in the evening and the atmosphere and food were perfect. The room was clean, warm and comfortable. I did feel they were a little disorganised, i emailed previously to request early check in and although this was not promised they said they would do everything in their power to accommodate and that this request would be noted. We arrived at 1.30 (check in at 3) the room wasnt ready which was fine. Was told that we should come back at 2 as it should be ready by then… well we were still waiting at 3:15pm so ended up being late check in. Although one Staff member apologised, i felt it was half hearted. It was a little frustrating as we had things booked from 4:30 so had very little time to relax. Also when we stored our bag in the lobby, we requested it back and a guy went off to get it, returned gave the ticket to a colleague and she put it down, not knowing we were stood there waiting for our bag. Communication was poor. Breakfast again was beautiful, tasty, hot and lots of option. Overall a really lovely stay but think the communication between staff could be improved to make things run a little smoother
Stayed 1 night in Jan 2025

10/10 Excellent

Darrin

Travelled with family
Stayed 9 nights in Dec 2024

8/10 Good

Ben

Stayed 2 nights in Jan 2025

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location and price for this hotel was great. You have a tube stop right across the street, Hyde park, two museums and great shopping all within walking distance. The road noise can be a little loud sometimes, so if you can get a room on a higher floor you might be better off. We also ate dinner 1 night at the Secret Garden restaurant in a dome. That was pretty cool and the food was pretty good. Fun experience
Stayed 9 nights in Dec 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

jorge

Stayed 3 nights in Dec 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Louise

Liked: Staff & service, room comfort
Disliked: Cleanliness
Checking in was a bit tricky.
A bit of a pain checking in but sorted in the end. They said I had booked with Expedia and didn’t have the right credit card.
Stayed 1 night in Nov 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, we were upgraded for my daughter’s 18th birthday to an apartment which made wonderful memories and gave us an unforgettable trip!
Stayed 2 nights in Nov 2024

8/10 Good

Ronan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Hayleigh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was ‘ok’, location was great, right next to the tube station. Breakfast wasn’t up to the usual Hilton standard though, definitely room for improvement there.
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

6/10 Okay

Christopher

Stayed 1 night in Oct 2024

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Vacation in London
Very friendly, clean everything great but the bed to hard and bathroom lights to dim
Stayed 7 nights in Oct 2024

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice area
Stayed 3 nights in Oct 2024

6/10 Okay

Alain, Miami

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Check in / check are not top
Stayed 1 night in Oct 2024

6/10 Okay

Michael

Disliked: Staff & service, property conditions & facilities
Property was really just mediocre at best especially considering the high price of rooms there. Pretty shabby condition overall with rooms needing an update and deep cleaning. The first night the remote on one tv didn’t work. It took a couple of hours before that was taken care of. Then the tv upstairs died. It took another few hours of wasted time and many visits from maintenance to get this handled. Overall was unimpressed with the room and the service in trying to get the tvs working. My wasted hours of frustration were glossed over by management by offering a free, and also mediocre, breakfast. You can find better places to stay near here for less money and with better service. Trust me, you’ll be happy you stayed elsewhere.
Stayed 5 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and responsive staff!
We had a lovely stay, the staff were very attentive and I could see they were all working incredibly hard to make the service efficient. The hotel was very busy during our stay and breakfast particularly was quite chaotic. There were a lot of chairs and tables squeezed into a small area and it was hard for the staff to keep on top of topping up the buffet, ensuring the coffee machines were not running out of coffee and that plates and cutlery etc were replenished. It was not surprising that at times the buffet was not fully replenished...the staff did an excellent job under the circumstances. We did also have a very noisy neighbour who returned on all three nights of our stay at 3am with a loud voice! On the night that we reported the noise to staff they responded without hesitation and the neighbour was quiet afterwards. I would say the walls were quite thin which meant noise travelled easily, but the staff were responsive to our needs. All staff were also incredibly friendly and cheerful, always welcoming us on arrival to the reception area. The hotel was very close to Gloucester Road underground which made it an excellent location for exploring London for 3 nights.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mr Geffrey

Stayed 1 night in Oct 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, friendly staff, clean hotel. Close to transportation and/or easy to get taxi or Uber. Many shops and food options nearby. Takes a bit in traffic to get to the action of London during busy times but if you’re looking to get to a nicer and quieter area it’s perfect.
Stayed 5 nights in Oct 2024

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good things about this hotel. As a family of 4, we were upgraded to an apartment suite which was very well equipped with a Nespresso machine, full kitchen, tons of towels, and very comfortable beds. The lobby served snacks at check in and there is a kids play area in the lobby for kids to play in while you check in. The location was convenient and just steps from transportation, or walking distance to most main attractions. The staff was wonderful, very helpful, polite and we experienced excellent service. I will stay here again and would highly recommend it
Stayed 1 night in Sep 2024

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