DoubleTree by Hilton London Kensington

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Dates

February 2025

March 2025

Studio, 1 Queen Bed, Terrace | Private kitchen

Overview
Rooms
Location
Policies

Very good

Popular amenities

Breakfast available
Room service
Bar
Gym
24/7 front desk
Housekeeping

Explore the area

100 Cromwell Road, London, England, SW7 4ER

Natural History Museum
‪6 min walk‬
Imperial College London
‪7 min walk‬
Victoria and Albert Museum
‪10 min walk‬
London (LHR-Heathrow)
‪32 min drive‬

Room options

40-inch flat-screen TV with satellite channels, TV

Room, 1 King Bed, Accessible

26 sq m
Sleeps 2
1 King Bed

Suite, 2 Double Beds (Duplex)

42 sq m
Sleeps 6
2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed

21 sq m
Sleeps 2
1 Double Bed

Deluxe Room, 2 Double Beds

26 sq m
Sleeps 4
2 Double Beds

Suite, 1 King Bed (Duplex)

49 sq m
Sleeps 4
1 King Bed

Deluxe Room, 1 King Bed

26 sq m
Sleeps 2
1 King Bed

Suite, 1 King Bed with Sofa bed (Duplex)

42 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Apartment, 1 Bedroom

90 sq m
Sleeps 7
1 King Bed

Studio, 1 Queen Bed, Terrace

46 sq m
Sleeps 3
1 Queen Bed

Deluxe Room, 2 Queen Beds

36 sq m
Sleeps 6
2 Queen Beds

Room, 1 King Bed

21 sq m
Sleeps 2
1 King Bed

Suite, 1 Queen Bed with Sofa bed (Duplex)

42 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Shower, rainfall showerhead, free toiletries, hair dryer

Family Room, 2 Double Beds, Connecting Rooms

42 sq m
Sleeps 8
2 Double Beds

Deluxe Room, 1 Queen Bed

26 sq m
Sleeps 2
1 Queen Bed

Deluxe Room, Multiple Beds

26 sq m
Sleeps 4
3 Double Beds

Room, 2 Double Beds, Accessible

28 sq m
Sleeps 4
2 Double Beds

Room, 1 Queen Bed

21 sq m
Sleeps 2
1 Queen Bed

Similar properties

Pet-friendly
Free WiFi
Restaurant
Air conditioning

for 1 room

includes taxes & fees

6 Mar - 7 Mar

Free WiFi
Restaurant
Air conditioning
Gym

for 1 room

includes taxes & fees

6 Mar - 7 Mar

About this property

Hotel with a fitness center, a quick walk to Natural History Museum

A restaurant, a fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and concierge services are onsite.

DoubleTree by Hilton London Kensington offers 163 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

DoubleTree by Hilton London Kensington's great location gets high marks from our customers. During your stay, you're just a quick walk from Natural History Museum. You'll find features like free WiFi in public areas, plus a restaurant and a gym.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Full breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym
Guests have great things to say about the proximity to public transportation and the local sightseeing
Within a 15-minute walk of Natural History Museum and Royal Albert Hall

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and 6 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton London Kensington.

Smoking is allowed in designated areas at this 4-star London hotel.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Kens Bar & Restaurant - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

London Secret Garden - Onsite restaurant. Reservations are required. Open daily.

24-hour room service is available.

Languages

Chinese (Cantonese), English, French, Hindi, Italian, Lithuanian, Portuguese, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available

Food and drink

Full breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 25.00 per person
1 restaurant
1 bar
24-hour room service

Restaurants on site

Kens Bar & Restaurant
London Secret Garden

Things to do

Fitness centre

Family friendly

Free cots/infant beds

Conveniences

Banquet hall
Lift

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance

Business services

Business centre
Computer station
Meeting rooms - 6

Outdoors

Garden
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille signage
Lift
Lift door width (centimetres): 60
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 120
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

Designated smoking areas (fines apply)
Romance packages available
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Heating
Premium bedding

Bathroom

Free toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels
Toothbrush and toothpaste (on request)

Entertainment

40-inch flat-screen TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker

Connecting rooms available
Desk
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 25.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel London Kensington

Crowne Plaza London Kensington

London Kensington Crowne Plaza

Crowne Plaza Kensington Hotel London

Crowne Plaza London Kensington England

Crowne Plaza London Kensington Hotel

Crowne Plaza London Kensington

Crowne Plaza London Kensington an IHG Hotel

DoubleTree by Hilton London Kensington Hotel

DoubleTree by Hilton London Kensington London

DoubleTree by Hilton London Kensington Hotel London

DoubleTree by Hilton London Kensington Reviews

8.0

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

6/10 Okay

Hayleigh

Travelled with family

17 Nov 2024

Liked: Staff & service, amenities, property conditions & facilities

Everything was ‘ok’, location was great, right next to the tube station. Breakfast wasn’t up to the usual Hilton standard though, definitely room for improvement there.

Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Travelled with family

8 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Oct 2024

6/10 Okay

Christopher

31 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Radu

31 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2024

10/10 Excellent

Nancy

Travelled with group

30 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Vacation in London

Very friendly, clean everything great but the bed to hard and bathroom lights to dim

Stayed 7 nights in Oct 2024

10/10 Excellent

Victoria

Travelled with group

29 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff, nice area

Stayed 3 nights in Oct 2024

6/10 Okay

Alain, Miami

Travelled with family

29 Oct 2024

Liked: Cleanliness

Disliked: Amenities

Check in / check are not top

Stayed 1 night in Oct 2024

6/10 Okay

Michael

28 Oct 2024

Disliked: Staff & service, property conditions & facilities

Property was really just mediocre at best especially considering the high price of rooms there. Pretty shabby condition overall with rooms needing an update and deep cleaning. The first night the remote on one tv didn’t work. It took a couple of hours before that was taken care of. Then the tv upstairs died. It took another few hours of wasted time and many visits from maintenance to get this handled. Overall was unimpressed with the room and the service in trying to get the tvs working. My wasted hours of frustration were glossed over by management by offering a free, and also mediocre, breakfast. You can find better places to stay near here for less money and with better service. Trust me, you’ll be happy you stayed elsewhere.

Stayed 5 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family

28 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly and responsive staff!

We had a lovely stay, the staff were very attentive and I could see they were all working incredibly hard to make the service efficient. The hotel was very busy during our stay and breakfast particularly was quite chaotic. There were a lot of chairs and tables squeezed into a small area and it was hard for the staff to keep on top of topping up the buffet, ensuring the coffee machines were not running out of coffee and that plates and cutlery etc were replenished. It was not surprising that at times the buffet was not fully replenished...the staff did an excellent job under the circumstances. We did also have a very noisy neighbour who returned on all three nights of our stay at 3am with a loud voice! On the night that we reported the noise to staff they responded without hesitation and the neighbour was quiet afterwards. I would say the walls were quite thin which meant noise travelled easily, but the staff were responsive to our needs. All staff were also incredibly friendly and cheerful, always welcoming us on arrival to the reception area. The hotel was very close to Gloucester Road underground which made it an excellent location for exploring London for 3 nights.

Stayed 3 nights in Oct 2024

10/10 Excellent

Mr Geffrey

26 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Jamie

13 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay, friendly staff, clean hotel. Close to transportation and/or easy to get taxi or Uber. Many shops and food options nearby. Takes a bit in traffic to get to the action of London during busy times but if you’re looking to get to a nicer and quieter area it’s perfect.

Stayed 5 nights in Oct 2024

10/10 Excellent

Kelly

Travelled with family and small children

2 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I cannot say enough good things about this hotel. As a family of 4, we were upgraded to an apartment suite which was very well equipped with a Nespresso machine, full kitchen, tons of towels, and very comfortable beds. The lobby served snacks at check in and there is a kids play area in the lobby for kids to play in while you check in. The location was convenient and just steps from transportation, or walking distance to most main attractions. The staff was wonderful, very helpful, polite and we experienced excellent service. I will stay here again and would highly recommend it

Stayed 1 night in Sep 2024

10/10 Excellent

KE

Travelled with family and small children

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s a nice area in London. Just few minutes away from underground.

Stayed 6 nights in Sep 2024

6/10 Okay

Tenee

Travelled with family

20 Sept 2024

Disliked: Staff & service

The rooms are being renovated so they do not match the pictures shown online. 1 of the 2 elevators was out of service which made for long wait times in the morning. Eventually gave up and carried all my luggage down 3 flights of stairs. No place to warm food. Staff was unfriendly and unwilling to warm food for my toddler who has many food allergies and was unable to eat to at the restaurant because of allergies. Called it a health violation but flight crews stayed at this hotel and were allocated a microwave. Overall nice location but wouldn't repeat my stay.

Stayed 4 nights in Aug 2024

8/10 Good

Geraldine

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was friendly and attentive.

Stayed 4 nights in Sep 2024

8/10 Good

NEIL

9 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel is located in south Kensington on Cromwell Road, almost across Goucester tube station. The hotel has very nice accomodations and the staff is very friendly. Only inconvenience was that our room was not ready by 3:00PM, we had to wait an additional hour due to "lack of staff". Also, the hotel has two elevators and one was broken for our whole stay (one week).

Stayed 8 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family

5 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family friendly hotel stay

Amazing hotel stay. The staff as always with doubletree were very hospitable and friendly but on this occasion went above and beyond. We booked a family room and were placed in a large duplex. The stairs caused us great concern, due to our 12 month old being extremely mobile but not yet mastered stairs. The staff were attentive to our concerns and immediately fitted a retractable child gate that mitigated any risk of injury. We were over the moon as this gave us great peace of mind and had a very pleasant, enjoyable stay. Can’t recommend the brand and this particular hotel enough. The hotel itself is extremely well located for families wishing to visit the natural history museum, the science museum or the Victoria and Albert which are only 10mins walk away. Hyde park is also a short walk. There’s plenty of family friendly restaurants around too (pizza express, Ask and Baba Ghanouj). The staff are happy for you to order food in too, making dining in your room easy too. They even bring the delivery up to your room. Breakfast was offer a full range of cereals, pastries, continental (cheese and meats) in addition to cooked full english, with options for vegetarians too. Finally, let’s not forget the complementary cookies !!

Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great location for the Natural History Museum and across the road from Gloucester Road station, which made other areas very easily accessible. The room we had was good value for money.

Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Travelled with group

3 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Aug 2024

10/10 Excellent

Santiago

3 Sept 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Stefan

2 Sept 2024

Stayed 1 night in Aug 2024

6/10 Okay

AbidAli

Travelled with family

2 Sept 2024

Liked: Cleanliness, staff & service

The property location is superb. It’s extremely near the London tube and makes it easy to get around. It’s also near cafes and stores. One of the elevators was not working during our stay. This made it difficult (especially during peak morning hours) to get luggage up and down. Maintenance work was going on as well during our time there. They started work by 8 and we could hear their pounding and voices clearly early in the morning. Finally, we booked the 2 floor suite. The set-up of the room was very inconvenient. The bathroom was on the 2nd floor, which meant that any time you ate downstairs where the table was but needed to wash your hands or grab a tissue, you had to go up. The same for closet space — there’s very little storage on the 1st floor, so it’s a constant floating between the 2 floors. Just wanted to let other families with kids know this before you book.

Stayed 4 nights in Aug 2024