Iberostar Waves Paraíso del Mar - All Inclusive - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Outdoor pool, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Pool

All-inclusive

Hot tub

Housekeeping

Parking included

Explore the area

Playa del Carmen, QROO

Paradise Beach
8 min walk
Playa Paraiso Golf Course
13 min walk
Cirque du Soleil Boutique at Vidanta Riviera Maya
4 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
29 min drive

Room options

Junior Suite, Oceanfront (Beach Access)

36 sq m
Ocean view
Sleeps 4
1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

36 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room

34 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room, Poolside

34 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Last room available

34 sq m
Sleeps 4
1 Double Bed OR 1 King Bed

Junior Suite, Poolside

36 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room

34 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room, Accessible

40 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

40 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

44 sq m
Ocean view
Sleeps 1
1 King Bed

Premium Room, Accessible

40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (PROMO)

34 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

44 sq m
Ocean view
Sleeps 1
2 Double Beds OR 1 King Bed

Last room available

34 sq m
Sleeps 1
1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

36 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (PROMO)

34 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room, Poolside

34 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Similar properties

Pool

Hot tub

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

5 Jan - 6 Jan

Pool

All-inclusive

Spa

Parking included

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Iberostar Waves Paraíso del Mar - All Inclusive

Luxury resort on the beach, with outdoor pool

Spend the day relaxing at the beach, practicing your swing on Iberostar Waves Paraíso del Mar - All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 12 restaurants.

Iberostar Waves Paraíso del Mar - All Inclusive offers 388 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Iberostar Waves Paraíso del Mar - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be connected to the convention center, and just a quick walk from Paradise Beach. Features include free WiFi in public areas and free valet parking, plus 12 restaurants.

Free WiFi
Free valet parking and self parking
Enjoy international cuisine at El Mercado, one of the property's 12 restaurants and 4 bars/lounges
Take a swim in the outdoor pool or soak in the spa tub
Indulge with aromatherapy, hydrotherapy, or body wraps at Spa Sensations
Services include babysitting, a free kid's club, and a concierge
Onsite recreation includes a golf course, tennis courts, and a gym
Guests have great things to say about the helpful staff and the clean accommodations
Just a 2-minute drive from Playa Paraiso Golf Course and 14 minutes from Maroma Beach

Iberostar Waves Paraíso del Mar - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Enjoy a summer holiday at Iberostar Waves Paraíso del Mar - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

There are 12 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Self parking and valet parking are free.

This 4.5-star Playa del Carmen resort is smoke free.

El Mercado - This buffet restaurant specializes in international cuisine and serves dinner and light fare.

El Rodizio - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.

La Dorada - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

El Faro - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

El Kiosko - This buffet restaurant serves lunch only. Open daily.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site

Food and drink

12 restaurants and 3 coffee shops
4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar

Restaurants on site

El Mercado
El Rodizio
La Dorada
El Faro
El Kiosko

Things to do

Fitness classes
Arcade/games room
Basketball
Bike tour information
Bike parking
Billiards/pool table
Children's pool
Fitness centre
Full-service spa
Golf course
Golf driving range
Kayaking
Nightclub
Outdoor pool
Playground
Sauna
Scuba diving
Shopping centre
Shopping
Snorkelling
A hot tub
Steam room
Tennis
Volleyball
Windsurfing
Yoga classes

Family friendly

Arcade/games room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised childcare
In-room childcare (surcharge)
Laundry facilities
Outdoor pool
Playground
Snack bar/deli

Conveniences

ATM/banking services
Banquet hall
Front-desk safe
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Golf cart
Golf clubhouse
Golf pro shop
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Business services

Business centre
Conference space
Meeting rooms

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool sunloungers
Pool umbrellas

Spa

25 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hot springs/mineral springs
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Beach towels
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Bath or shower
Eco-friendly toiletries
Hairdryer
Private bathroom
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Free minibar

Desk
Eco-friendly cleaning products provided
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 15 years old

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property is professionally cleaned

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Paraiso Mar

Iberostar Paraiso Mar All Inclusive

Iberostar Paraiso Mar All Inclusive Playa del Carmen

Iberostar Paraiso Mar Playa del Carmen

Mar Paraiso

Paraiso Mar

Iberostar Paraiso Mar All Inclusive All-inclusive property

Iberostar Paraiso Inclusive l

Iberostar Waves Paraíso del Mar - All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

6/10 Okay

Ki Boum

17 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

I wouldn’t recommend this place. Mediocre food and a bad customer service experience.

Stayed 4 nights in Sep 2024

10/10 Excellent

Phylicia

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Sep 2024

8/10 Good

Pinky

29 Aug 2024

Liked: Cleanliness, staff & service

My room have cockroach inside

Stayed 5 nights in Aug 2024

4/10 Poor

Marsha, Brooklyn

Travelled with family, Travelled with family and small children

29 Aug 2024

Liked: Cleanliness

Time for dining time was limited and after a certain time the transportation is over making you have to walk far distances

Stayed 4 nights in Aug 2024

6/10 Okay

Eva

Travelled with family

27 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food is horrible, everything else ok..staff amazing

Stayed 4 nights in Aug 2024

6/10 Okay

Marlica

26 Aug 2024

Liked: Staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Michelle

Travelled with family and small children

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was great... So many things to do the food was great and perfect for my 2yr old.

Stayed 3 nights in Aug 2024

8/10 Good

Rebecca

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall great stay

our stay at Del Mar was great, lots of activities for young and older. Beach was nice except for the seaweed. Food was awesome at the buffet but I felt the Italian and Mexican restaurants were mediocre. Everyone was super friendly and helpful with anything we needed. Our only complaint was the beds were very uncomfortable..too hard. The last 2 nights I slept on the couch

Stayed 4 nights in Jul 2024

2/10 Terrible

Beker

Travelled with family

19 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

De lo peor!

La estadía fue terrible, sin lugar a duda lo peor de lo peor!

Stayed 5 nights in Aug 2024

2/10 Terrible

paulo

Travelled with family

16 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Food is just a disaster in every restaurant we’ve tried in the resort, despite the high price in comparison with other all inclusive resorts around the world. Plus, the majority of them without AC, in Cancun heat it’s unacceptable! Transportation to move between areas is slow. This trip was a complete nightmare, all we can say. Never again.

Stayed 5 nights in Aug 2024

8/10 Good

Bobby

14 Aug 2024

Liked: Cleanliness, property conditions & facilities

Stayed 4 nights in Aug 2024

8/10 Good

nancy

Travelled with family

9 Aug 2024

Liked: Staff & service, amenities

My stay was lovely the only thing I would complain about is the shuttles need to run a little more frequently. The property is large and walking or waiting in that heat or humidity is almost unbearable. However I would stay again and recommend this resort to family and friends!

Stayed 4 nights in Aug 2024

8/10 Good

Galina

8 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in May 2024

2/10 Terrible

James

Travelled with group

6 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Mosquitoes EVERYWHERE and the bug spray provided in the rooms do not work. All 6 people in my party were covered in mosquito bites. Everything is outdoors with no net for mosquitoes, the net has big holes for the birds. Transportation needed to get everywhere and it is super slow...lots of waiting. This ruined out trip. Food tasted old like it was made weeks ago and then reheated before serving you. 4 of 6 people got diarrhea. Alcohol is weak in all drinks, even when asking for a double. No reservations for any of the restaurants for any day of our trip. We decided to wait 1:30 and the steak came cold. If you buy the bottle of wine they try to upsell you for $120, then they are happy to seat you in any restaurant of your choosing.

Stayed 3 nights in Aug 2024

6/10 Okay

Camilo

Travelled with family

4 Aug 2024

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Good food, rooms with a lot of maintenance problems

Stayed 4 nights in Jul 2024

10/10 Excellent

Ayaris, Hazlet

3 Aug 2024

Stayed 8 nights in Jul 2024

10/10 Excellent

Ludmilla, Lawrenceville

2 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2024

10/10 Excellent

Gurpreet

Travelled with family, Travelled with family and small children

31 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing resort! My family and I loved it. Skip under the sea restaurant and try the Italian or Greek. Will deff visit again!

Stayed 4 nights in Jul 2024

6/10 Okay

James, Katy

Travelled with group

28 Jul 2024

Liked: Cleanliness, staff & service

Property was nice, Pools were dirty most of the week we were there. No A/C in lobby area where entertainment was.

Stayed 6 nights in Jul 2024

10/10 Excellent

Luis Carlos

26 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2024

2/10 Terrible

Esperanza

20 Jul 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Disappointed with restaurants, our hotel room, food, communication, transportation

Stayed 4 nights in Jul 2024

10/10 Excellent

Jose

Travelled with family

17 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The amenities, location and food are excellent. The staff is kind and helpful. My only complaint is that pools close too early (7pm)

Stayed 7 nights in Jul 2024

10/10 Excellent

ELLEN

16 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a truly amazing

Stayed 3 nights in Jul 2024

10/10 Excellent

Marlene

Travelled with family and small children

12 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel had great food options and all food was excellent! However, you have to book the specialty restaurant as soon as you check in or else no availability.

Stayed 5 nights in Jul 2024