Hotel Ambra

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool

Housekeeping

24/7 front desk

Laundry

Air conditioning

Free WiFi

Explore the area

Avenida 41 Sur, Esquina Calle 38, Playa del Carmen, QROO, 77712

Xaman Ha Aviary
4 min drive
Quinta Avenida
5 min drive
Playacar Golf Club
6 min drive
Playa Del Carmen, Quintana Roo (PCM)
3 min drive

Room options

Junior Room

50 sq m
Sleeps 2
1 King Bed

Deluxe Room

45 sq m
Sleeps 2
1 King Bed

Deluxe Double Room

45 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool

Free WiFi

Air conditioning

24/7 front desk

for 1 night

includes taxes & fees

9 Dec - 10 Dec

About this property

Hotel with a 24-hour front desk, near Quinta Avenida

An outdoor pool, concierge services, and laundry facilities are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a garden are onsite.

Hotel Ambra offers 39 accommodations with air conditioning. 50-inch LED televisions come with satellite channels and Netflix. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

During your stay at Hotel Ambra, you're just a quick walk from Centro Maya Shopping Center. Enjoy features like free WiFi in public areas, plus an outdoor pool and concierge services.

Free WiFi
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance, and luggage storage
Just a 5-minute drive from Quinta Avenida and a few minutes from Playa del Carmen Maritime Terminal

As a guest of Hotel Ambra, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. Hotel Ambra also features a garden, a picnic area, and concierge services.

This Playa del Carmen hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Wheelchair-accessible parking available

Things to do

Outdoor pool

Family friendly

Laundry facilities
Outdoor pool

Conveniences

Lift
Newspapers in reception
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Tour/ticket assistance

Outdoors

Garden
Picnic area
Pool sunloungers
Pool umbrellas
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

Mosquito nets
Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets

Bathroom

Hairdryer (on request)
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

50-inch LED TV
Netflix
Satellite channels

Desk
Laptop-friendly workspace
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 8:00 AM to 10:00 PM.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Ambra Hotel

Hotel Ambra Playa del Carmen

Hotel Ambra Hotel Playa del Carmen

Hotel Ambra Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

Guillermo

25 Jul 2024

Stayed 3 nights in Jul 2024

10/10 Excellent

Heather

7 Jun 2024

Stayed 3 nights in Jun 2024

10/10 Excellent

José Juan

Travelled with family

6 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy tranquilo, cómodo y a un precio muy económico

Stayed 2 nights in Jun 2024

8/10 Good

Tim

5 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Does the Job!

We stay here sometimes between Cancun and Tulum when our flights get in late or leave early. Its right off the highway and has parking. Rooms are basic, but clean and everything works. There is a restaurant open late right behind the hotel, an Oxxo next door, and a mall across the street. Price performance is good.

Stayed 1 night in Mar 2024

8/10 Good

Hugo

9 Mar 2024

Stayed 4 nights in Feb 2024

6/10 Okay

Leslie

Business traveller

1 Mar 2024

Liked: Cleanliness, staff & service

Good hotel

Stayed 5 nights in Feb 2024

10/10 Excellent

Juan

24 Feb 2024

Stayed 1 night in Feb 2024

8/10 Good

Boris

Travelled with partner

13 Feb 2024

It would just be nice if the guest didn't have to ask the staff for 2 days to get the dishes to the kitchen. Especially if you book a room with a kitchen, which you need for a diet. Everything else was ok.

Stayed 10 nights in Feb 2024

4/10 Poor

Anthony

Travelled with partner

30 Jan 2024

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Stayed two weeks. The rooms are decently clean but the area is very noisy and all that sound comes right inside. It’s worse in the “apartment” style units with cooking facilities. They’re in their own tower and have two extra windows, plus the door opens to outside. As for the cooking facilities, they don not have a microwave as advertised and they provide no cookware or dishes or utensils - but they will promise to get them sometime in the future. They’ll also promise to get clothing hangers, but never actually will. There is no laundry on site as advertised. Not in the room and not as a service. Night staff are rude, day staff are friendly if unhelpful. Night staff also cannot read Spanish well or understand any English, so be prepared to speak in only Spanish after 7 or 8pm if you need anything. The pool is sketchy and it and the main floor lobby area are sparse and unwelcoming. Do not expect to spend any time outside your room unless you’re leaving the hotel. There is a mall across the street. It’s likely one of the most expensive malls in the country, where you will find a very sketchy looking laundromat. The grocery store there is good for selection, but the prices are mismatched or simply untrue on most items we purchased. Air conditioning at the hotel worked very well and the wifi worked well most of the time. Bring your own Netflix account if you plan to use the tv at all.

Stayed 7 nights in Jan 2024

8/10 Good

María Eugenia

Travelled with family

20 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jan 2024

8/10 Good

LaDarius

20 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Jan 2024

10/10 Excellent

Gilbert

8 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jan 2024

8/10 Good

Noam

Travelled with family

27 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very basic, very clean. Charmless.

Stayed 1 night in Dec 2023

10/10 Excellent

Andres

25 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2023

2/10 Terrible

Sam

3 Dec 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Nov 2023

8/10 Good

Mayra

30 Aug 2023

Stayed 1 night in Aug 2023

10/10 Excellent

Erick, Surco

Travelled with partner

29 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Lugar limpio y con lo necesario para pasar la noche. Al frente está el centro comercial, así que hay lugares para almorzar y comer. Lo justo por el precio.

10/10 Excellent

Jair

23 Jul 2023

Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Travelled with family

16 Jul 2023

Liked: Cleanliness, property conditions & facilities

Soriana across the street, oxxo next door. Clean room and good a/c. The only bad thing is that the parking.

Stayed 1 night in Jul 2023

8/10 Good

roberto

25 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Rooms View to the streets are very noisy. Other than that location and property very nice

Stayed 2 nights in Jun 2023

6/10 Okay

Timothy

Travelled with family

8 Apr 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Just One Night

Stayed 1 night in Apr 2023

10/10 Excellent

Aldo

19 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel muy limpio y en buenas condiciones, únicamente estacionamiento muy pequeño

Stayed 1 night in Mar 2023

10/10 Excellent

Mokhtar

16 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel was very clean the staff was very friendly and Carlos at the front desk was very nice. I highly recommend this Hotel.

Stayed 7 nights in Mar 2023

8/10 Good

Semah

20 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

9/10 service

We had an amazing 3-nights stay here, the location is very close to a lot of places. The place is nice, simple, and clean, especially for its price. The staffs has been super friendly as well, they provided all we need you just got to ask, they also showed us a close local food place which we really loved! Will definitely book with them again!

Stayed 3 nights in Feb 2023

8/10 Good

Robert

31 Jan 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The only problem was the patio door didn’t lock. I stacked-up furniture against the door that would knock over and awaken me if intrusion. Other than that it was a clean quiet place.

Stayed 1 night in Jan 2023