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Grand Sunset Princess - All Inclusive

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Sunset Princess - All Inclusive

Sun deck
Suite (with 2 Jacuzzis)
Front of property
Sports facility
Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Hot tub
  • Breakfast included
  • Housekeeping

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪13 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪24 min drive‬

Room options

View all photos for Super Saver

Super Saver

Super Saver

  • 47.56 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View

Deluxe Suite, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Club Room - Pool Access, Pool View

Free minibar, in-room safe, desk, blackout curtains

Family Club Room - Pool Access, Pool View

  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Free minibar, in-room safe, desk, blackout curtains

Family Room

  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzis)

Suite (with 2 Jacuzzis)

Suite (with 2 Jacuzzis)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Jacuzzi and Outdoor Shower

Suite with Jacuzzi and Outdoor Shower

Suite with Jacuzzi and Outdoor Shower

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

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Breakfast included
All-inclusive
4.0 out of 5, Very good, (3449)
The price is €369
for 1 room
includes taxes & fees
4 Feb - 5 Feb
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About this property

Grand Sunset Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Sunset Princess - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools and 4 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Sunset Princess - All Inclusive's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 9 restaurants, a coffee shop, 2 beach bars, and 3 swim-up bars
  • Splash around at the water park or swim in the indoor and 12 outdoor pools
  • Indulge with body scrubs, body treatments, or hydrotherapy at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes 6 outdoor tennis courts, a gym, and a steam room
  • Guests really like the accommodations for the spaciousness and cleanliness
  • 12 minutes by car from Quinta Avenida and 15 minutes from Playa del Carmen Maritime Terminal
  • Free beach shuttle service
Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.
Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Le Fleur - This theme restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
La Vaqueria - This theme restaurant serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking and van parking available
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 9 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 2 beach bars, 3 poolside bars and 9 bars/lounges
  • Free daily reception
  • Coffee/tea in a common area

Restaurants on site

  • Buffet Naranja
  • La Hacienda
  • Le Fleur
  • La Vaqueria
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • 4 hot tubs
  • Fitness classes
  • Arcade/games room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Lifeguards on-site
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Water park access (surcharge)

Family friendly

  • 12 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate living room
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (5425 square feet)
  • Meeting rooms - 5

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Humane treatment of captive wild animals
  • Romance packages available
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Sunset Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1170 out of 2529 reviews" "
Rating 8 - Good. 670 out of 2529 reviews" "
Rating 6 - Okay. 390 out of 2529 reviews" "
Rating 4 - Poor. 151 out of 2529 reviews" "
Rating 2 - Terrible. 148 out of 2529 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JESSICA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly! Great staff
Stayed 5 nights in Oct 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Staff lovely, hotel needs updated.
Hotel does need some renovations as some areas are dated. Staff are extremely helpful and will go above and beyond. It was unfortunate to see that some restaurants were closed during our stay without any notice.
Stayed 7 nights in Oct 2024

8/10 Good

Marideth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Lindsdale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Attentive management. Good food options. Clean and well maintained.
Stayed 4 nights in Oct 2024

10/10 Excellent

Cole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. May be back another time
Stayed 7 nights in Oct 2024

6/10 Okay

Karrin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Large property that is hard to navigate at first. You will be handed a map. Rooms were in disrepare. We ended up in 3 different rooms throughout the 7 day stay due to this. They will push you to go to their timeshare presentation that isnt only 90 min, expect minimim of 2 hrs.
Stayed 7 nights in Oct 2024

8/10 Good

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t want to leave !
Stayed 4 nights in Oct 2024

8/10 Good

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a wonderful time! My partner and I were there for 2 weeks. The staff were very friendly and helpful. The property was huge which we liked as there was lots of options and things to do. If you want a quieter pool, they have it. If you want the party pools they have that too. The beach is beautiful and there is lots of lawn chairs to select from. Food was great! The buffets were clean. The restaurants were great and staff were always professional and friendly. Our favourite was the teppanyaki! Our only negative thing was the coatis animals. They were everywhere! At first they’re cute but when they are stealing food and drinks from people and breaking into your room it gets to be annoying. Hard to relax when you have these things coming at you every where.
Stayed 14 nights in Oct 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Rafael Semenovich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good people, good service. The food is worse than half year prior, any soups are very spicy, no salt in food and on the tables. Too noisy in the buffet, no wheat bread. ALso too much coaty, they are sleeping on the night on balcony in the chairs and poo on the floor, make noisy, and taking all trash from the trash cans. We've was tri times in your resort in 1.5 year but will be not coming again because the animal's restroom on the balcony is not what we've expected for us vacations. Also, before the room will be ready for your customers need to check: what is does not working. I don't need to call to plumbing, electric, manager. etc. to fix a lot of the small problems.
Stayed 8 nights in Oct 2024

8/10 Good

Valentyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel all inclusive. But it’s hard to find food for lunch if you don’t want to change the swimsuit. Some days it were no options at all. Super swimming pools. Really clean property with cute wildlife animals .
Stayed 9 nights in Oct 2024

10/10 Excellent

Rosana, Saanichton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is annamazing property and all the staff are constantly smiling! Truly one of the best properties I have stayed in!
Stayed 7 nights in Oct 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes this property excellent! They are second to none!
Stayed 4 nights in Oct 2024

6/10 Okay

Aleksandra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall a good all inclusive hotel. Salespeople at every corner bothering people, its really annoying. Also, beware of the excrusion company that sits at the hotel (BD experience), they charged us twice and refused a refund. Had to report it as fraud. The hotel did not care.
Stayed 7 nights in Aug 2024

10/10 Excellent

Cooper

Stayed 7 nights in Sep 2024

8/10 Good

Stephen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff communication at times was very poor. Everyone was very friendly but it seemed as though many of the staff were not able to give us correct information to our questions
Stayed 5 nights in Oct 2024

8/10 Good

Lina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
.
Stayed 3 nights in Oct 2024

10/10 Excellent

Cristino

Stayed 2 nights in Oct 2024

6/10 Okay

Irma

Stayed 4 nights in Jul 2024

4/10 Poor

Ashley

Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

Balram

Travelled with family and small children
Liked: Amenities
Very average resort, room service available for upgraded charge
Stayed 6 nights in Sep 2024

8/10 Good

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impeccable. The staff was wonderful, they were always happy and helpful. Bring lots of tipping money because they certainly deserve it. The only thing I didnt always like was the food at the buffet, but only sometimes. The pools are always clean and well maintained. We stayed in a swim up suite which I highly recommend because of the accessibility to your own things and your bathroom.
Stayed 4 nights in Sep 2024

10/10 Excellent

Skyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really good time. My wife and I really loved the swim out pool. I was very impressed with the facility however the ocean just didn’t have very clear water. You win some and you loose some.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service
Buffett was not that great
Stayed 4 nights in Sep 2024

10/10 Excellent

ronald

Liked: Cleanliness
Stayed 7 nights in Sep 2024