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Grand Sunset Princess - All Inclusive

4.5 star property

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Photo gallery for Grand Sunset Princess - All Inclusive

Sun deck
Front of property
Suite (with 2 Jacuzzis)
Sports facility
Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Hot tub
  • Breakfast included
  • Housekeeping

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪13 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪24 min drive‬

Room options

View all photos for Super Saver

Super Saver

Super Saver

  • 47.56 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View

Deluxe Suite, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Club Room - Pool Access, Pool View

Free minibar, in-room safe, desk, blackout curtains

Family Club Room - Pool Access, Pool View

  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Free minibar, in-room safe, desk, blackout curtains

Family Room

  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzis)

Suite (with 2 Jacuzzis)

Suite (with 2 Jacuzzis)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Jacuzzi and Outdoor Shower

Suite with Jacuzzi and Outdoor Shower

Suite with Jacuzzi and Outdoor Shower

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (3957)
The price is €338
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Occidental at Xcaret Destination - All Inclusive

About this property

Grand Sunset Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Sunset Princess - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Sunset Princess - All Inclusive's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 9 restaurants, a coffee shop, 2 beach bars, and 3 swim-up bars
  • Splash around at the water park or swim in the indoor and 12 outdoor pools
  • Indulge with aromatherapy, body treatments, or reflexology at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes 6 outdoor tennis courts, a gym, and a steam room
  • Guests really like the accommodations for the cleanliness and spaciousness
  • 12 minutes by car from Quinta Avenida and 8 minutes from El Camaleón Mayakoba Golf Course
  • Free beach shuttle service
Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.
Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Le Fleur - This theme restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
La Vaqueria - This theme restaurant serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking and van parking available
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 9 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 2 beach bars, 3 poolside bars and 9 bars/lounges
  • Free daily reception
  • Coffee/tea in a common area

Restaurants on site

  • Buffet Naranja
  • La Hacienda
  • Le Fleur
  • La Vaqueria
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • 4 hot tubs
  • Fitness classes
  • Arcade/games room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Lifeguards on-site
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Water park access (surcharge)

Family friendly

  • 12 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate living room
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (5425 square feet)
  • Meeting rooms - 5

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Humane treatment of captive wild animals
  • Romance packages available
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Sunset Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1200 out of 2598 reviews
Rating 8 - Good. 692 out of 2598 reviews
Rating 6 - Okay. 399 out of 2598 reviews
Rating 4 - Poor. 155 out of 2598 reviews
Rating 2 - Terrible. 152 out of 2598 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice. The rooms were great food was ok. Taco bar was great. Didnt like the reservations for dinner. Made a resevation one night for 8 of us they only put 6 down and would not change it at the restaurant so we didnt eat there. For an all inclusive we had to pay for a lot of upgrades and had to buy a bottle of wine to get in to the hibachi restaurant. Not sure i would go back because for all inclusive it definitely was not.
Stayed 6 nights in Nov 2024

10/10 Excellent

Tyler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great staff was amazing and the food wasn’t to bad for an all inclusive
Stayed 7 nights in Nov 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this resort. Staff was courteous and fun. Entertainment was plentiful.
Stayed 11 nights in Nov 2024

8/10 Good

Gabrielle melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Calvin Dean, Prince George

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Had a lost item and they kept it til I checked for it again and it was returned. Nicely done
Stayed 7 nights in Nov 2024

10/10 Excellent

Lauren

Stayed 4 nights in Jul 2024

8/10 Good

Catalina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good hotel for the price. Nice surroundings, rooms, pools and open areas The foos in the restaurants was great but the buffet not much, especially the dessert. The cakes tasted all the same every day.
Stayed 4 nights in Nov 2024

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2024

10/10 Excellent

Zabrinia

Liked: Cleanliness, staff & service, property conditions & facilities
Good variety of places to eat and lots of things to do. Resort was clean and the staff was friendly and prompt. Could use more options for shopping on the resort.
Stayed 6 nights in Nov 2024

8/10 Good

Karolina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
O
Stayed 4 nights in Nov 2024

6/10 Okay

Christian

Disliked: Cleanliness, property conditions & facilities
The good; they had good shows for visitors, the restaurants were pretty good and overall staff whom you interacted with were nice and always helpful. The ugly; we went as a group and some family had some items stolen from their room that were left out of the safe. Interestingly enough, as the complaint was being placed another call regarding “lost” jewelry, from another guest, was being called in. Ofcourse, no resolution was made because they needed “72 hours” to investigate and we only had a day left before heading home. The room did have a musty moldy smell when we arrived and the building in general had leaks galore when it rained. The staff in the souvenir shop were overly aggressive and had a commissions argument in-front of me on who “got the sale.” Buffet food was ok, nothing to rave about. Is it a bad resort? No- however, would I go back to it? No. There are better options.
Stayed 5 nights in Nov 2024

10/10 Excellent

Alysha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated our honeymoon in the villa suites. It was a dream vacation with all the bells and whistles. The staff work so hard to make your vacation the best experiance. I really loved the lush green tropical plants, animals and the golfcart rides to the beach! The food was amazing and i had no problem booking reservations. Will be back to celebrate future anniversays!!! Thank you!
Stayed 8 nights in Nov 2024

10/10 Excellent

Velina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the beach, a lot of dining options, nature, cleanliness, friendly staff.
Stayed 10 nights in Nov 2024

6/10 Okay

lisa marie

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

6/10 Okay

Amira

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was massive and had a lot of amenities inside which kept us occupied our whole stay. The staff we met were all amazing.
Stayed 7 nights in Nov 2024

10/10 Excellent

Guy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Loved the swim out room. Wish resort had their own airport shuttle service
Stayed 5 nights in Nov 2024

8/10 Good

wendy

Liked: Cleanliness, staff & service
Stayed 10 nights in Nov 2024

8/10 Good

Elise

Stayed 9 nights in Oct 2024

8/10 Good

Patricia Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All the walking almost too much
Stayed 4 nights in Nov 2024

2/10 Terrible

Bin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Caelan

Stayed 5 nights in Oct 2024

8/10 Good

Laura Esther MacKenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pools, thoughtful and kind staff.
Stayed 6 nights in Nov 2024

8/10 Good

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quit
Stayed 7 nights in Nov 2024

6/10 Okay

Zackary Daryl

Travelled with group
Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

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