Grand Sunset Princess - All Inclusive - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Breakfast included

All-inclusive

Pool

Hot tub

Spa

Explore the area

Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Playa Xcalacoco
13 min walk
Gran Coyote Golf
7 min drive
El Camaleón Mayakoba Golf Course
8 min drive
Playa Del Carmen, Quintana Roo (PCM)
24 min drive

Room options

Super Saver

47.56 sq m
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

55 sq m
Sleeps 3
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Suite, Garden View

55 sq m
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Family Club Room - Pool Access, Pool View

59 sq m
Sleeps 5
1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

Family Room

59 sq m
Sleeps 5
1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

Suite (with 2 Jacuzzis)

59 sq m
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Suite with Jacuzzi and Outdoor Shower

59 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

All-inclusive

Spa

Kids pool

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Grand Sunset Princess - All Inclusive

Luxury property on the beach, with 12 outdoor swimming pools

Catch some rays at the beach or spend the day relaxing at Grand Sunset Princess - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.

Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor tennis courts and a water park (surcharge) are featured at the property. 12 outdoor swimming pools and 4 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Our customers tell us they can't get enough of Grand Sunset Princess - All Inclusive's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free breakfast, free WiFi in public areas, and free self parking.

Free buffet breakfast served daily
Free WiFi
Free self parking
The 9 restaurants, 2 beach bars, and 3 swim-up bars offer choices for drinking and dining
Splash around at the water park or swim in the indoor and 12 outdoor pools
Indulge with hot stone massages, facials, or reflexology at the spa
Services include babysitting, a free kid's club, and a lifeguard on site
Onsite recreation includes 2 outdoor tennis courts, a 24-hour gym, and a steam room
Guests really like the accommodations for the spaciousness and cleanliness
8 minutes by car from El Camaleón Mayakoba Golf Course and 12 minutes from Quinta Avenida
Free beach shuttle service

Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM. The property hosts a free manager's reception daily.

Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Le Fleur - This theme restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

La Vaqueria - This theme restaurant serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Land activities

Volleyball

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Wheelchair-accessible parking and van parking available
Free beach shuttle

Food and drink

Free buffet breakfast available daily 7:00 AM–10:00 AM
9 restaurants
3 swim-up bars, 2 beach bars, 3 poolside bars and 9 bars/lounges
Free daily reception
Coffee/tea in a common area

Restaurants on site

Buffet Naranja
La Hacienda
Le Fleur
La Vaqueria
Mamma Mia

Things to do

24-hour fitness centre
12 outdoor pools
2 outdoor tennis courts
4 hot tubs
Arcade/games room
Archery
Beach volleyball
Bike rentals
Billiards/pool table
Children's pool
Evening entertainment
Full-service spa
Indoor pool
Kayaking
Lifeguards on-site
Nightclub
Playground
Sauna
Shopping
Snorkelling
Steam room
Table tennis
Tennis
Water park access (surcharge)

Family friendly

12 outdoor pools
Arcade/games room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised childcare
Indoor pool
In-room childcare (surcharge)
Playground
Separate living room
Snack bar/deli

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Conference space (5425 square feet)
Meeting rooms - 5

Outdoors

Beach umbrellas
Beachfront location
Free beach cabanas
Free pool cabanas
Garden
Lifeguards on site
Outdoor entertainment area
Outdoor furniture
Pool sunloungers
Pool umbrellas
Terrace

Spa

15 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Step-free path to entrance
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Beach towels
Designated smoking areas
Humane treatment of captive wild animals
Romance packages available
TV in lobby
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Free toiletries
Hairdryer
Private bathroom
Towels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Desk
Eco-friendly cleaning products used
Iron/ironing board
Phone
Safe
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Grand Sunset Princess - All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a security system and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 8:00 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets and service animals are not allowed on site.

Property is also known as

Grand Sunset Princess All Inclusive

Grand Sunset Princess All Suites Resort

Grand Sunset Princess - All Inclusive Playa del Carmen

Grand Sunset Princess All Suites Resort Spa All Inclusive

Grand Sunset Princess - All Inclusive All-inclusive property

Grand Sunset Princess - All Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

Hristo

Travelled with family and small children

23 Aug 2024

Liked: Cleanliness, staff & service, amenities

Large property, fairly well maintained. Well staffed. Staff is good and friendly. Rooms cleaned daily. Kids club hours not as convenient as other similar resorts. Kids club closed between 1pm and 3pm and then again after 4:45pm. Food at the buffet was on the lower side of quality. Restaurant food was good. Drinks watered down.

Stayed 8 nights in Aug 2024

10/10 Excellent

Meera Margaret

23 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Aug 2024

10/10 Excellent

Jitender

Travelled with family, Travelled with group

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was good

Stayed 5 nights in Aug 2024

10/10 Excellent

Daniel Alejandro

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I liked the calmness of this area and how well you are treated by staff members, overall this is a very relaxing and fun place to spend time at.

Stayed 9 nights in Aug 2024

6/10 Okay

Rafael, CUTLER BAY

Travelled with family

21 Aug 2024

Liked: Cleanliness, amenities

The reality is that they have mixed feelings about this stay; our checking process was not ok; it is a very large place that requires you to wait for a car to drive you around.

Stayed 4 nights in Aug 2024

10/10 Excellent

Suvaschandra

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It’s nice area and everything is nearby accessible

Stayed 7 nights in Aug 2024

10/10 Excellent

diana lizbeth

Travelled with partner

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 10 nights in Aug 2024

6/10 Okay

Sergio

Travelled with partner, Travelled with group

20 Aug 2024

Liked: Amenities

This last trip I took was from Aug 12-19th. I stayed on the princess sunset side. Check in was horrible, not to mention it was extremely hot. It just appeared the staff were taking their sweet time. I waited in line for at least 20 minutes. Not to mention I was the only one in line. The property looked beautiful with all the natural flowers and landscaping. I noticed one of the building appeared to have part of the roof coming off. This was probably only cosmetic but still it gives a an off look. For the most part, this hotel was clean however there were lots of lemur looking animals all over the hotel. This little rats were jumping in and out of the trash and at times were stealing food from other tourist. It was cute at first, but got annoying very quick. I love that there is very easy access to the beach. It was nice. The food was avarage, nothing special except for the Miso Restaurant. That restaurant was amazing. The other complaint I had was the restroom shower had no hot water. I had to take David Goggin showers every morning shake my head. The AC in our room worked well but there was not adjustment to it. It was either freezing or it began getting warm. Overall, for the price this was a good choice!

Stayed 7 nights in Aug 2024

10/10 Excellent

Stephanie

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Aug 2024

10/10 Excellent

Allan

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

6/10 Okay

Ruchika

19 Aug 2024

Stayed 4 nights in Aug 2024

4/10 Poor

Amit

19 Aug 2024

Disliked: Cleanliness, property conditions & facilities

Overall experience was terrible!

Stayed 5 nights in Aug 2024

2/10 Terrible

Rajesh

Travelled with family, Travelled with group

19 Aug 2024

Disliked: Cleanliness

Found Cockroach in the room. Do not leave patio doors open. Racoons intend to walk into your room and eat what ever they find and trash room. Also black snake around 3foot long in the patio. Be careful and truly check the rooms. Staff was friendly. Almost same food in buffet everyday.

Stayed 4 nights in Aug 2024

8/10 Good

Matt

Travelled with partner

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was nice just missing some over the top amenities that you get at aome other resorts

Stayed 5 nights in Aug 2024

10/10 Excellent

Jairie

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great vacation. Food and drinks were plentiful with a lot of options. If u use your in room safe be sure to lock it!

Stayed 7 nights in Aug 2024

10/10 Excellent

Cesar

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Aug 2024

10/10 Excellent

Steven

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

carlos

Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service..

Stayed 3 nights in Aug 2024

8/10 Good

Bassem

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service

Overall is good. The animals are disgusting

Stayed 5 nights in Aug 2024

6/10 Okay

Katya

Travelled with family

17 Aug 2024

Liked: Cleanliness, staff & service, amenities

I think this resort is overrating because the food is so-so. I was told by some guests that stayed there multiple times the food used to be much better but not anymore. They have great ingredients meats, vegetables but the food is just not good untasted. Also the rooms should be remodel. Service great. The beach is very rocky difficult to walk through.

Stayed 7 nights in Aug 2024

10/10 Excellent

Luis E, JERSEY CITY

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The only thing is that other guest place there towels all day at the pool while they are at the beach for hours. That’s not fair , I believe that everyone show enjoy both the beach and the pool. There is no reserve your spot for later. Let others enjoy !!

Stayed 9 nights in Aug 2024

2/10 Terrible

Sabrina

Travelled with family

15 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Jeannette

Travelled with partner

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked how this hotel recognizes that the animals own the land and don't try to remove them from the property. There is signage on the balcony doors that remind you to lock it when the balcony is not in use because of this. The coati will enter if you're not careful but they didn't bother us at all. Buffet options were best at breakfast and lunch, dinner was lackluster which makes sense since they encourage you to try their a la carte restaurants instead. I liked how the app allows you to book dinner reservations 2 days ahead of time, which made dining convenient. The property was clean, room was well air conditioned, and staff were attentive. Special shout out to Ciro at the Sports bar who always attended to us with a smile. We booked a swim up room and was not disappointed! Will definitely try to book again bringing our son next time.

Stayed 8 nights in Aug 2024

10/10 Excellent

Leticia

Travelled with family

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spend 6 days in grand princes great staff very friendly. Great food. A lot of entertainment during the day. Spacious rooms. Quick 15 drive to Quinta Avenida

Stayed 6 nights in Jul 2024