Fairmont Mayakoba Riviera Maya - All Inclusive - Reviews, Photos & Rates

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Dates

December 2024

January 2025

On the beach, white sand, sun-loungers, beach umbrellas

Couples treatment room(s), sauna, steam room, body treatments

8 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Suite, 1 King Bed, Private Pool (Coral) | View from room

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar

All-inclusive

Pet-friendly

Pool

Breakfast available

Spa

Explore the area

Carretera Fed.Cancún- Playa del Carmen, KM 298, Solidaridad, Playa del Carmen, QROO, 77710

El Camaleón Mayakoba Golf Course
1 min walk
Gran Coyote Golf
3 min drive
Playa Xcalacoco
6 min drive
Playa Del Carmen, Quintana Roo (PCM)
13 min drive

Room options

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

41 sq m
Resort view
Sleeps 4
2 Queen Beds

Fairmont, Room, 1 King Bed, Non Smoking, Garden View

41 sq m
Sleeps 2
1 King Bed

Fairmont, Room, 2 Queen Beds, Non Smoking, Garden View

41 sq m
Sleeps 4
2 Queen Beds

Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

43 sq m
Sleeps 2
1 King Bed

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

43 sq m
Sleeps 4
2 Queen Beds

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

45 sq m
Canal view
Sleeps 2
1 King Bed

Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

45 sq m
Canal view
Sleeps 4
2 Queen Beds

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

85 sq m
Canal view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Casita, Signature Suite, 2 Queen Beds, Non Smoking, Canal View

85 sq m
Canal view
Sleeps 4
2 Queen Beds

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

41 sq m
Resort view
Sleeps 2
1 King Bed

Premium Suite, 1 King Bed, Non Smoking, Beachfront

100 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Private Pool, Canal View (Bambu)

172 sq m
Canal view
Sleeps 4
1 King Bed

Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

103 sq m
Canal view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Beach Area Casita, Room, 2 Queen Beds, Canal View

47 sq m
Canal view
Sleeps 4
2 Queen Beds

Beach Area Casita, Room, 1 King Bed, Canal View

43 sq m
Canal view
Sleeps 2
1 King Bed

Presidential Suite, Multiple Beds, Private Pool, Ocean View (El Camaleon)

205 sq m
Ocean view
Sleeps 6
1 King Bed and 2 Queen Beds

Suite, 1 King Bed, Private Pool, Canal View (La Tortuga)

198 sq m
Canal view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Private Pool (Coral)

139 sq m
Canal view
Sleeps 4
1 King Bed

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

89 sq m
Ocean view
Sleeps 4
1 King Bed

Similar properties

Pool

All-inclusive

Spa

Pet-friendly

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Fairmont Mayakoba Riviera Maya - All Inclusive

Luxury property on the beach, with 5 outdoor swimming pools

Spend the day relaxing at the beach, practicing your swing on Fairmont Mayakoba Riviera Maya - All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 8 restaurants.

Fairmont Mayakoba Riviera Maya - All Inclusive offers 401 accommodations with laptop-compatible safes and complimentary newspapers. Rooms open to furnished balconies. Select Comfort beds feature premium bedding. LED televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, designer toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and complimentary bicycles. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Fairmont Mayakoba Riviera Maya - All Inclusive. During your stay, you're just a quick walk from El Camaleón Mayakoba Golf Course. Features include free WiFi in public areas and free self parking, plus 5 outdoor pools. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Free self parking
Enjoy Mexican cuisine with garden views at La Laguna, one of the property's 8 restaurants and 3 bars/lounges
Buffet breakfast served daily for a fee
Take a swim in the 5 outdoor pools
Indulge with manicures and pedicures, hydrotherapy, or facials at the spa
Services include babysitting, dry cleaning/laundry, and a concierge
Onsite recreation includes a golf course, 2 outdoor tennis courts, and a 24-hour gym
Steps from El Camaleón Mayakoba Golf Course and 11 minutes by car from Maroma Beach
Airport and local-area shuttle service available for a fee
Pets welcome for a fee
Pet-friendly amenities are available, including food and water bowls

Fairmont Mayakoba Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Fairmont Mayakoba Riviera Maya - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This 5-star Playa del Carmen property is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:30 AM.

La Laguna - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Tauro Steakhouse - Overlooking the garden, this steakhouse specializes in Fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Gaia at Maykana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hix Bar & Lobby Lounge - This sushi bar specializes in sushi and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Cielo at Maykana - This rooftop bar is located on the beach. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Wheelchair-accessible parking available
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Local area shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 7:00 AM–11:30 AM: USD 41 for adults and USD 35 for children
8 restaurants and 1 coffee shop/cafe
2 beach bars, 3 bars/lounges, 1 swim-up bar and 1 poolside bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

La Laguna
Tauro Steakhouse
Gaia at Maykana
Hix Bar & Lobby Lounge
Cielo at Maykana

Things to do

24-hour fitness centre
5 outdoor pools
2 outdoor tennis courts
Access to nearby outdoor pool
Fitness classes
Arcade/games room
Archery
Beach volleyball
Beach yoga
Cave exploring
Children's pool
Designer shops
Ecotours
Free bike hire
Full-service spa
Golf course
Golf driving range
Hiking/biking trails
Kayaking
Pilates classes
Playground
Private picnics
Racquetball/squash
Sailing
Sauna
Scuba diving
Snorkelling
Steam room
Tennis
Volleyball
Windsurfing
Yoga classes

Family friendly

5 outdoor pools
Access to nearby outdoor pool
Arcade/games room
Babysitting (surcharge)
Children's games
Children's pool
Free cots/infant beds
In-room childcare (surcharge)
Laundry facilities
Playground
Snack bar/deli

Conveniences

ATM/banking services
Ballroom
Lift
Free newspapers in reception
Front-desk safe
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf cart
Golf clubhouse
Golf clubs
Golf lessons with a pro
Golf privileges (optional)
Golf pro shop
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Water sports equipment
Wedding services

Business services

Business centre
Computer station
Conference centre (27710 square feet of space)
Meeting rooms - 12

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Free pool cabanas
Garden
Picnic area
Pool sunloungers
Pool umbrellas
Terrace

Spa

20 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Wheelchair-accessible business centre
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)
Wheelchairs available on site

Beach towels
Couples dining
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Free cots/infant beds
Premium bedding
Select comfort bed

Bathroom

Designer toiletries
Hairdryer
Private bathroom
Separate bath and shower
Towels

Entertainment

TV channels
LED TV
Films for purchase
Premium channels

Food and drink

Coffee/tea maker
Free bottled water

Desk
Free newspapers
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon

Early check-in subject to availability

Contactless check-in available

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: USD 25 per pet, per night
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 55.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 35.00 per person, per night

The resort fee includes:

Additional inclusions
Beach access
Housekeeping
In-room bottled water
Pool access
Sporting facilities or equipment
Valet parking

We've listed all charges provided to us by the property.

The daily resort fee is charged to guests age 18 and older.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately USD 41 for adults and USD 35 for children
Airport shuttle fee: USD 256.00 per vehicle (roundtrip, maximum occupancy 2)
Pet fee: USD 25 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a security system and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Fairmont Mayakoba Riviera Maya - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Pool access available from 6:00 AM to 8:00 PM.
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen

Fairmont Mayakoba Riviera Maya - All Inclusive Playa del Carmen

Fairmont Mayakoba Riviera Maya All Inclusive

Fairmont Mayakoba Riviera Maya - All Inclusive Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Liz

Travelled with family, Travelled with family and small children

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great family vacation destination. This was our second time staying at Fairmont Mayakoba. The beach and the resort are beautiful! The restaurant choices are delicious; Tauro steakhouse being our favorite.

Stayed 5 nights in Aug 2024

10/10 Excellent

kelley

Travelled with family

20 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

When looking at reviews, one should consider each person has individual likes, dislikes, experiences, etc. that may not be the same as yours. This review is based on my personal preferences. First - The Resort. Beautiful, peaceful, well kept, and smells great! The beach is well maintained with great amenities and service. Second - The Staff. Every staff member from the concierge down to the maintenance workers were polite, always smiling and helpful. The staff here are excellent. Third - Food/Restaurants. Now I am a basic kind of food person, but certainly could find great food to eat across all the restaurants. My family are foodies and raved about all the dishes they had. The flavors, presentation, and service were impeccable. One night at the steak house, my wife's order wasn't done to her liking. Didn't make a big deal about it as we had enough food. A minute later the chef came out with a replacement dinner (without asking) to make sure we were happy (and we are low maintenance travelers). So overall if you want a peaceful, relaxed, classy vacation in the Cancun area, Fairmont Mayakoba is highly recommended.

Stayed 7 nights in Jun 2024

10/10 Excellent

Silvia

Travelled with family

5 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort exceptional service!

Stayed 7 nights in Mar 2024

8/10 Good

Evan

Travelled with partner

2 Apr 2024

Liked: Cleanliness, amenities, property conditions & facilities

Food wasn’t good

Stayed 7 nights in Mar 2024

10/10 Excellent

David

29 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Mar 2024

10/10 Excellent

michael

28 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

One of our favorite spring breaks at this property.

Stayed 6 nights in Mar 2024

10/10 Excellent

Victoria

Travelled with family

24 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is a beautiful property and beach. The property is enormous and a thorough orientation at check in would have been helpful. The staff are very friendly and helpful. Advice to pre-book dinner reservations (before arrival) would also have been helpful. We could not get dinner reservations, most nights before 8:30 pm. Overall very nice resort.

Stayed 6 nights in Mar 2024

10/10 Excellent

Sindy

Travelled with family

26 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fairmont Mayakoba was the most beautiful and relaxing place my husband and I have stayed. It was much needed time with our family. We WILL be back!

Stayed 6 nights in Feb 2024

10/10 Excellent

Scott

Travelled with family

26 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort with incredible service! Rodrigo, Gilberto, Anthony and the rest of the Mayakoba staff made the trip amazing. Can not go wrong with visiting Mayakoba. We will be back again.

Stayed 7 nights in Feb 2024

10/10 Excellent

Nusrat

Travelled with partner

24 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent resort

Stayed 7 nights in Feb 2024

10/10 Excellent

Mary Kathryn

Travelled with partner

21 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We have stayed at this property before but this was the first time since it had been renovated. The room was perfect, clean and close to lobby. The restaurants offered a wide variety of delicious food. We chose the all inclusive package and we were happy that we did that. We enjoyed spending our days between the pools and the beach.

Stayed 5 nights in Feb 2024

8/10 Good

Samaneh

14 Feb 2024

The nature around is beautiful, the property is not stroller friendly, there are no ramps to some of the restaurants They dont clean the rooms much, just the bare minimum like chnaging towels The food is phenomenal The all inclusive package does not include everything which is confusing and frustrating because you have to keep asking whats included

Stayed 7 nights in Feb 2024

10/10 Excellent

Andrew

Travelled with family and small children

21 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel, service, restaurants and amenities.

Stayed 7 nights in Jan 2024

8/10 Good

denise

18 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Jan 2024

8/10 Good

Hanna

Travelled with family and small children

27 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed at Fairmont Mayakoba December 10-15 with the all inclusive plan. Overall the resort was amazing. Fantastic service, delicious food. The attention to detail was superb. Very contentious regarding our food allergies. Super nice employees. Property was very clean. The only things that weren’t fantastic was the dairy free options as Bassano. It was spaghetti with a red sauce, no meat. Also, it would’ve been great if there was family friendly night time entertainment. I saw on the social media pages the resort has lots of events now during Christmas. I would’ve loved to have some event maybe every other night. That way after dinner we would’ve had something to do besides go to bed.

Stayed 5 nights in Dec 2023

10/10 Excellent

Bradley Dorn

Travelled with family

25 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was truly a 5 star property from the accommodating staff, especially Annette in Concierge to the spacious rooms with outdoor showers, to the brand new spa and delicious cuisine. Everything was truly top notch! Loved spending our holiday at Fairmont Mayakoba! We will be back!

Stayed 7 nights in Dec 2023

10/10 Excellent

Lindsey, Galveston

18 Dec 2023

Stayed 4 nights in Dec 2023

10/10 Excellent

Nancy

16 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Food and service were excellent! Relaxing resort

Stayed 7 nights in Dec 2023

10/10 Excellent

Bradford

13 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Dec 2023

10/10 Excellent

Ra Young, Richmond

8 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Dec 2023

10/10 Excellent

Diane Elizabeth, Paramus

Travelled with family

13 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

STAYING HERE WAS LIKE LIVING IN A JUNGLE...WAS AWDESOME HIGHLLY RECOMMEND

Stayed 7 nights in Nov 2023

10/10 Excellent

Oscar

6 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2023

10/10 Excellent

Sarah

Travelled with family

15 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent experience! The food, the pools, the staff were all amazing. The first resort I’ve stayed at that I would return to.

Stayed 3 nights in Oct 2023

2/10 Terrible

Mahdiar

14 Oct 2023

Stayed 2 nights in Oct 2023

10/10 Excellent

Robin

Travelled with family

14 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The best thing about the Fairmont Mayakoba is the food. Everything I ate - except the Korean BBQ (which was not Korean in anyway) was amazing, fresh and delicious. The casitas are very cool, especially the canal view. The only thing that is difficult, unless you are staying in the beach area, the time it takes to get there is looonnngggg. Also, sometimes it’s hard to get a cart. We stayed for our 20th Anniversary, they gave us an upgrade from the main building to a casita, but for an anniversary of that caliber, I would have expected a better location. Warning - don’t visit the doctor at the facility, it is expensive and they sent us to Hospiten - which is the biggest scam hospital ever. They tried to charge us $27,000 for a simple surgical procedure that costs $5000 in the US with no insurance. Hospiten also gives estimates on the price of your visit based on where you’re staying. So, if you’re coming from the Fairmont, be ready to pay a huge amount. They also give kickbacks to the hotel, which in my opinion is disgusting. Another issue unfortunately was our room, there was at least four different issues that we had to address over the week’s stay. However, the property did compensate us by giving us one night free, which I thought was very fair. Overall our stay at the Fairmont in Mayakoba was pretty great and again the food was spectacular.

Stayed 7 nights in Jul 2023