Banyan Tree Mayakoba

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VIP Access

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Dates

December 2024

January 2025

Lagoon & Sunset Rooftop Pool Villa | View from room

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar

Pet-friendly

Pool

Breakfast available

Spa

Explore the area

Carretera Federal Chetumal, Puerto Juarez Km 298, Playa del Carmen, QROO, 77710

El Camaleón Mayakoba Golf Course
5 min drive
Playa Xcalacoco
8 min drive
Gran Coyote Golf
9 min drive
Playa Del Carmen, Quintana Roo (PCM)
15 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Harmony Three-Bedroom Beachfront Pool

512 sq m
Ocean view
Sleeps 7
1 King Bed and 2 Twin Beds

Three-Bedroom Family Villa

254.5 sq m
Golf view
Sleeps 6
2 King Beds and 2 Twin Beds

Serenity Two Bedroom Pool Villa

512.4 sq m
Sleeps 5
1 King Bed and 2 Twin Beds

Harmony Two-Bedroom Lagoon Pool Villa

512 sq m
Lagoon view
Sleeps 5
1 King Bed and 2 Twin Beds

Three-Bedroom Family Residence

256 sq m
Golf view
Sleeps 6
2 King Beds and 2 Twin Beds

Beachfront Terrace Pool Suite

230 sq m
Beach view
Sleeps 3
1 King Bed

Beachfront Lanai Pool Suite -King

294.2 sq m
Ocean view
Sleeps 3
1 King Bed

Serenity Pool Villa

322 sq m
Sleeps 3
1 King Bed

Oceanfront Veranda Pool Suite - Queen

162 sq m
Beach view
Sleeps 4
2 Queen Beds

Oceanfront Veranda Pool Suite - King

162 sq m
Beach view
Sleeps 3
1 King Bed

Lagoon & Sunset Rooftop Pool Villa

222 sq m
Lagoon view
Sleeps 2
1 King Bed

Beachfront Lanai Pool Suite -Queen

294.2 sq m
Beach view
Sleeps 4
2 Queen Beds

Oceanfront Balcony Pool Suite

156 sq m
Beach view
Sleeps 3
1 King Bed

Wellbeing Sanctuary Pool Villa - King

322 sq m
Sleeps 3
1 King Bed

Bliss Pool Villa

293 sq m
Sleeps 3
1 King Bed

Similar properties

Pool

All-inclusive

Spa

Pet-friendly

for 1 night

includes taxes & fees

6 Dec - 7 Dec

About this property

Luxury hotel on the beach, with 2 outdoor swimming pools

Spend the day at Banyan Tree Mayakoba's private white sand beach, relax by one of the 2 outdoor swimming pools, or enjoy the onsite golf course and full-service spa.

Banyan Tree Mayakoba offers 161 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 4 outdoor tennis courts, and a health club. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Banyan Tree Mayakoba. During your stay, you'll be within walking distance of El Camaleón Mayakoba Golf Course. Free WiFi in public areas, free valet parking, and 2 outdoor pools are available. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Free valet parking and self parking
Enjoy international cuisine and ocean views while dining at Sands Beach Club
Buffet breakfast served daily for a fee
Take a swim in the 2 outdoor pools
Treat yourself to aromatherapy, body wraps, or Swedish massages at the spa
Services include babysitting, a free kid's club, and a lifeguard on site
Onsite recreation includes a private beach, a golf course, and 4 outdoor tennis courts
5 minutes by car from El Camaleón Mayakoba Golf Course and 13 minutes from Quinta Avenida
Local-area shuttle service available
Pets welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Summer fun is a breeze at Banyan Tree Mayakoba, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking and valet parking are free.

This 5-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Sands Beach Club - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Oriente - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Cello - This restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Saffron - Overlooking the garden, this fine-dining restaurant specializes in Thai cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Tomahawk Open Fire Latin - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free secured valet parking on site
Local area shuttle

Food and drink

Buffet breakfast available for a fee daily 7 AM–10:30 AM: USD 56.8 for adults and USD 28.4 for children
1 restaurant
3 bars/lounges, 1 beach bar and 1 poolside bar
24-hour room service

Restaurants on site

Sands Beach Club
Oriente
Cello
Saffron
Tomahawk Open Fire Latin

Things to do

24-hour fitness centre
2 outdoor pools
4 outdoor tennis courts
Archery
Boat tours
Children's pool
Designer shops
Ecotours
Free bike hire
Full-service spa
Golf course
Hiking/biking trails
Kayaking
Lifeguards on-site
Playground
Private picnics
Sailing
Sauna
Steam room
Tennis
Wine-tasting room
Yoga classes

Family friendly

2 outdoor pools
Babysitting (surcharge)
Children's pool
Dining table
Free children's club
Free cots/infant beds
In-room childcare (surcharge)
Laundry facilities
Playground
Snack bar/deli

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf caddy
Golf cart
Golf clubhouse
Golf clubs
Golf lessons
Golf pro shop
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
Computer station
Conference space (3310 square feet)
Meeting rooms - 4

Outdoors

Beach loungers
Beach umbrellas
Garden
Lifeguards on site
Picnic area
Pool sunloungers
Pool umbrellas
Private beachfront location
Terrace

Spa

16 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - sports
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille signage
Doorbell and phone notification
Lift
Lever door handles
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

Beach towels
Books
Couples dining
Games
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Down duvet
Free cots/infant beds
Pillow menu
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels
Toothbrush and toothpaste

Entertainment

50-inch smart TV
Digital channels
Films for purchase

Food and drink

Champagne service
Dining table
Electric kettle
Espresso maker
Free bottled water
Minibar

Access via exterior corridors
Eco-friendly cleaning products used
In-room massage
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Recycling
Slippers
Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

The credit card used to book the reservation must be presented by the cardholder at check-in

Access methods

Staffed front desk

Pets

Pets: USD 60 per pet, per stay
Maximum 1 (weight limit: 22 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 1.62 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately USD 56.8 for adults and USD 28.4 for children
Pet fee: USD 60 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Banyan Tree Mayakoba

Banyan Tree Mayakoba Hotel

Banyan Tree Mayakoba Hotel Playa del Carmen

Banyan Tree Mayakoba Playa del Carmen

Mayakoba Banyan Tree

Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

Banyan Tree Mayakoba Resort Playa del Carmen

Banyan Tree Mayakoba Resort

Banyan Tree Mayakoba Hotel

Banyan Tree Mayakoba Playa del Carmen

Banyan Tree Mayakoba Hotel Playa del Carmen

Banyan Tree Mayakoba Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

10/10 Excellent

Patrick

Travelled with partner

8 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing property , beautiful surroundings and attentive staff. This resort feels very quiet and remote - perfect for a relaxing vacation. Food is absolutely amazing - .especially Saffron. Highly recommend

Stayed 5 nights in Aug 2024

10/10 Excellent

MIGUEL

Travelled with family and small children

6 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

You are so close to nature it’s awesome!!

Stayed 5 nights in Aug 2024

10/10 Excellent

Hiromi

Travelled with family

3 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing place to be!

Stayed 5 nights in Jul 2024

10/10 Excellent

marc

Travelled with partner

28 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jul 2024

10/10 Excellent

Daniel

20 Jul 2024

Stayed 3 nights in Jul 2024

10/10 Excellent

Rachel, West Hartford

18 Jul 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Benny

Travelled with partner

18 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Cant wait to come again!

Stayed 1 night in Jul 2024

10/10 Excellent

Matthew Thomas

12 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with group

10 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Get there and be well. The spa I think could be more affordable but I didn’t miss it when I could just hang out with friends in our space.

Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Travelled with partner

7 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Gorgeous private villas with spacious patio and pool, opportunities for private dinners on a boat down the river or on the beach or in your villa by your pool, group party dinners that you meet new people with live music, excellent service always one step before you at your room, restaurants, beach, spa, gym, anywhere you turn the staff has prepared anything you need discreetly and perfectly! Our second time there, already planning our next!

Stayed 7 nights in Jun 2024

10/10 Excellent

Daniel

Travelled with family

3 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were upgraded to the oceanfront villa. The area and rooms were stunning. Roger at the water sports area was amazing. Enjoyed using the paddle boards and kayaks.

Stayed 3 nights in Jun 2024

8/10 Good

Felica, Pittsburgh

Travelled with partner

1 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was relaxing. On our last night there was a knock on our inside villa door and we saw a flashlight shine under the door. The front desk said that they would check the cameras, but I would have felt better if security would have checked on us.

Stayed 2 nights in Jun 2024

10/10 Excellent

Robert

24 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

A lot of value for the money. Concept and entire Mayakoba property is fairy tale like gorgeous.

Stayed 4 nights in Jun 2024

10/10 Excellent

Celeste

Travelled with partner

17 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property

Stayed 3 nights in Jun 2024

10/10 Excellent

Olaitan

7 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in May 2024

8/10 Good

Marico, Houston

4 Jun 2024

Liked: Cleanliness, staff & service

Overall okay

Stayed 4 nights in May 2024

10/10 Excellent

Sergenia

Travelled with partner

31 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 will be back. This is a perfect place for either couples who want intimate and quiet, or kids!

Stayed 3 nights in May 2024

10/10 Excellent

Gloria

30 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in May 2024

8/10 Good

Neelu

Travelled with group

4 May 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 3 nights in Apr 2024

10/10 Excellent

Joanna

Travelled with family, Travelled with family and small children, Travelled with group

30 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The accommodations were amazing. We loved our villa. Our concierge, Paulina, was always checking in to make sure we had everything we needed. The staff weee always trying to please, even if they messed up or were taking too long. They were trying. We were a bit shocked at how much all the food and drinks cost. It was quite high for the quality received. The beach seemed to be somewhat destroyed from some storms but they had some blockades to control the waves.

Stayed 5 nights in Apr 2024

2/10 Terrible

Jenne

30 Apr 2024

Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos

Travelled with family

28 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy buena habitación y excelente servicio

Stayed 4 nights in Apr 2024

8/10 Good

Kari

Travelled with partner, Travelled with group

21 Apr 2024

Liked: Cleanliness, amenities, property conditions & facilities

This was our 2nd stay at the Banyan tree. We love the location and hotel. Service however is not good unless you complain. The service at the restaurants, especially at the beach restaurant, is lacking and food takes forever to receive. Be sure to pick a package that includes breakfast as it is a fortune otherwise.

Stayed 3 nights in Feb 2024

8/10 Good

Kari

Travelled with family

21 Apr 2024

Liked: Cleanliness, amenities

Disliked: Staff & service

We have stayed at this property at least 6 times. The first time in around 2016 was incredible. However, the service and food just keep getting worse. The best food is at the beach. The remainder of the food is extremely over priced with little variety and when it does arrive it is not good. We paid close to $100 for a seafood pasta that was terrible to say the least. The bikes are scarce to find and are not in good or safe condition and the side walks need repair as they make bike riding unsafe. I had an accident on a bike at the hotel, broke my nose and wrist. It took forever to get assistance. The guest relations did then move us to a larger room for the rest of the trip so our adult children could visit with us in comfort so that was helpful. We love the location of this hotel but not sure if we would go back again due to complete lack of service and terrible expensive food.

Stayed 1 night in Feb 2024