Skip to main content
Beginning of main content

Enter dates to see availability

Wellbeing Sanctuary Pool Villa - King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Three-Bedroom Family Residence

Bed Count 2 King Beds Maximum Occupancy 6 Max

Beachfront Terrace Pool Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Beachfront Lanai Pool Suite -King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Bliss Pool Villa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Harmony Three-Bedroom Beachfront Pool

Bed Count 1 King Bed Maximum Occupancy 7 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Banyan Tree Mayakoba. During your stay, you'll be within walking distance of El Camaleón Mayakoba Golf Course. Free WiFi in public areas, free valet parking and 2 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine and ocean views while dining at Sands Beach Club
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to aromatherapy, body wraps or Swedish massages at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, a golf course and 4 outdoor tennis courts
  • 5 minutes by car from El Camaleón Mayakoba Golf Course and 13 minutes from Quinta Avenida
  • Local-area shuttle service available
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Banyan Tree Mayakoba ratings based on 4 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Banyan Tree Mayakoba

Everyone (2) Couples (2)
5 out of 5

Séjour magique

On ne s'attendait vraiment pas à ce que nous avons découvert une fois sur place. On est comme couper du monde à l'intérieur dans un autre monde. Le personnel est très serviable et professionnel. Aux petits soins avec nous. Même le directeur vient prendre de vos nouvelles ... villa serenite magnifique. Nous avons vraiment adoré notre séjour. Le petit déjeuner est juste impressionnant et tellement qualitatif. Il s'agit pour nous le meilleur hôtel que nous ayons pu faire jusqu'à présent.

Posted by on 23 Aug 2018

Was this review helpful to you?
Comment from Hotel Management

31 Aug 2018 by Cristina Gutierrez,

Nous vous remercions infiniment pour vos bons commentaires sur le personnel, le service et l'attention, nous sommes heureux de savoir que vous avez apprécié votre séjour chez nous et nous vous attendons à nouveau chez vous. Avec nos meilleures salutations. Cristina Gutierrez, Senior Resort Host.

4 out of 5

Sehr gut aber leider nicht ganz perfekt

Wir hätten sehr gerne 4,5 Sterne gegeben. Leider ist das aber nicht möglich ;-) Generell hat uns das Banyan Tree sehr gut gefallen. Beim Housekeeping könnten aber noch einige Verbesserungen vorgenommen werden. Die Hotel-Anlage, die Villa, die Restaurants und das Personal waren aber definitiv auf 5-Sterne Level! Im Banyan Tree merkt man permanent, dass die Angestellten alles versuchen um den Gästen jeden Wunsch zu erfüllen. Wir würden durchaus wieder in diesem Hotel buchen!

Posted by on 19 Dec 2017

Was this review helpful to you?
Comment from Hotel Management

29 Dec 2017 by Peter Hechler

Dear guest, Thank you for your stay and feedback of your Banyan Tree Mayakoba experience. I have taken note of all comments, concerns, and suggestions. In my short time so far in the hotel, I have listened to the guests, to identify what is wanted and needed within the hotel and I would like every guests, past, present and future, that I am dedicated to ensuring that Banyan Tree Mayakoba provides a superior vacation experience. Many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards,

5 out of 5

eines der schönsten hotels der welt

auch unser zweiter besuch hat alle erwartungen erfüllt. es geht kaum besser! trotzdem kann man etwas pech haben, wenn es eine grössere hochzeitsgesellschaft hat, da diese etwas gar laut sein kann und es für ruhesuchende gäste wie uns störend ist. das hotel braucht sicherlich auch langsam eine renovation an die hand zu planen, um auf dem top-top standard zu bleiben, da die preise auch top-top sind. aber eben: dies ist keine klage sondern eine anregung und aus heutiger sicht ist alles wirklich auf sehr hohem niveau.

Posted by on 13 Jan 2016

Was this review helpful to you?
5 out of 5

Hotel auf höchstem Niveau

Die Preise entsprechen dem Angebot. Nichts Negatives. Auch für Kinder geeignet. Mit wunderbarem Golfplatz.

Posted by on 9 Feb 2014

Was this review helpful to you?

Property Features

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Summer fun is a breeze at Banyan Tree Mayakoba, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools and enjoy a treatment at the full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking and valet parking are free. This 5-star Playa del Carmen hotel is smoke free.

  • 161 guestrooms or units
  • 2 levels
  • 3 bars or lounges
  • 3310 sq ft of conference space
  • 308 sq. m of conference space
  • Built in 2009
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Banyan Tree Mayakoba offers 161 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Films for purchase
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Exterior corridor access
  • Climate control
  • Wardrobe or cupboard
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Sands Beach Club – Overlooking the ocean, this restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Oriente – Overlooking the pool and garden, this restaurant specialises in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Cello – This restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Saffron – Overlooking the garden, this fine-dining restaurant specialises in Thai cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Tomahawk Open Fire Latin – Overlooking the garden, this steakhouse only serves dinner. Reservations are required. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 4 outdoor tennis courts and a health club. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ecotours on site
  • Free bicycles on site
  • Water skiing nearby
  • Golf lessons on site
  • Golfing on site
  • Snorkelling nearby
  • Parasailing nearby
  • Hiking/biking trails on site
  • Cave exploring/spelunking nearby
  • Archery on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Playground on site
  • Sailing on site
  • Boat tours on site
  • Hiking/biking trails nearby
  • Scuba diving nearby

Spa Services

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible concierge desk
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

The credit card used to book the reservation must be presented by the cardholder at check-in

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • Pets: USD 60 per pet, per stay
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Reservations are required for on-site COVID-19 testing
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.63 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 56.8 for adults and from USD 28.4 for children
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Banyan Tree Mayakoba
  • Banyan Tree Mayakoba Hotel
  • Banyan Tree Mayakoba Hotel Playa del Carmen
  • Banyan Tree Mayakoba Playa del Carmen
  • Mayakoba Banyan Tree
  • Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
  • Banyan Tree Mayakoba Resort Playa del Carmen
  • Banyan Tree Mayakoba Resort
  • Banyan Tree Mayakoba Hotel
  • Banyan Tree Mayakoba Playa del Carmen
  • Banyan Tree Mayakoba Hotel Playa del Carmen

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • EarthCheck
url importing http://www.ebookers.ie/Playa-del-Carmen-Hotels-Banyan-Tree-Mayakoba.h2393134-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Playa-del-Carmen-Hotels-Banyan-Tree-Mayakoba.h2393134-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.ie/Playa-del-Carmen-Hotels-Banyan-Tree-Mayakoba.h2393134-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.