Ahava Hotel

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Housekeeping

Pool

24/7 front desk

Air conditioning

Free WiFi

Explore the area

10 Avenida Nte., Playa del Carmen, QROO, 77720

3D Museum of Wonders
1 min walk
Calle 12
1 min walk
Quinta Avenida
1 min walk
Playa Del Carmen, Quintana Roo (PCM)
12 min walk

Room options

Classic Room, 1 Double Bed

Sleeps 2
1 Double Bed

Classic Double Room, 2 Double Beds

Sleeps 4
2 Double Beds

Similar properties

Pool

Spa

Free WiFi

Air conditioning

for 1 night

includes taxes & fees

8 Dec - 9 Dec

About this property

Hotel with a 24-hour front desk, steps from Quinta Avenida

An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, concierge services, and a 24-hour front desk.

Ahava Hotel offers 34 air-conditioned accommodations with minibars and laptop-compatible safes. This Playa del Carmen hotel provides complimentary wireless Internet access. Bathrooms include showers and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

During your stay at Ahava Hotel, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.

Free WiFi
Enjoy a bite to eat at LA FAMIGLIA, a family restaurant that serves Italian cuisine
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance, and luggage storage
Steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Ahava Hotel.

This 3-star Playa del Carmen hotel is smoke free.

LA FAMIGLIA - This family restaurant specializes in Italian cuisine.

Languages

English, Italian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Off-site parking within 787 ft (USD 5 per day)

Food and drink

1 restaurant
1 poolside bar and 1 bar

Restaurants on site

LA FAMIGLIA

Things to do

Outdoor pool

Family friendly

Outdoor pool

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Luggage storage
Tour/ticket assistance

Outdoors

Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Upper floors accessible by stairs only
Well-lit path to entrance

Mosquito nets
Smoke-free property

Room amenities

Bedroom

Air conditioning
Heating

Bathroom

Hairdryer
Private bathroom
Shower
Towels

Food and drink

Minibar

Iron/ironing board
Laptop-compatible safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Ahava Hotel

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Nearby parking fee: USD 5 per day (787 ft away)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

Pets and service animals are not allowed on site.

Property is also known as

Ahava Hotel Hotel

Ahava Hotel by GuruHotel

Ahava Hotel Playa del Carmen

Ahava Hotel Hotel Playa del Carmen

Ahava Hotel Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Yaritza

25 Aug 2024

👍

Stayed 2 nights in Aug 2024

10/10 Excellent

Elda

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quiet only during the day discoteca all around playa it’s really aloud all hotels has same issue In general the hotel it’s very clean just need a extra blanket for bed

Stayed 1 night in Aug 2024

6/10 Okay

Christine Angel

Travelled with partner, Travelled with group

18 Jul 2024

Liked: Staff & service

Disliked: Cleanliness

The staff is very friendly, and the location is quite convenient and accessible. The only thing we didn't like was that the shower in our room only produced a small amount of water, so it takes a lot more time to shower. Also, we were never able to use the pool because it didn't appear to be cleaned every day. But all in all, it's a passable hotel.

Stayed 4 nights in Jul 2024

2/10 Terrible

Rolando

Travelled with family

16 Jul 2024

Disliked: Property conditions & facilities

Esperaba más por lo que pagué 😡😡😡

Stayed 14 nights in Jul 2024

10/10 Excellent

Kasiah

Travelled with family

30 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Jun 2024

10/10 Excellent

Yahir

12 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2024

10/10 Excellent

RAUL FIDEL

3 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very clean and easy to get around. Near the ADO terminal (5min walk).

Stayed 1 night in Apr 2024

6/10 Okay

Elaine

28 Apr 2024

Stayed 1 night in Apr 2024

8/10 Good

Bernadette

Travelled with family, Travelled with group

9 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Upon arrival the receptionist was not fluent in English but he was helpful There was an additional fee of 130 pesos for maintenance , that we paid upon arrival and that was not included nor mentioned in the booking bill. Otherwise our stay was very good. The location is excellent and close to the beach and touristic attractions

Stayed 4 nights in Apr 2024

10/10 Excellent

Vivek

7 Apr 2024

Stayed 3 nights in Mar 2024

6/10 Okay

Jesús

Travelled with partner

4 Apr 2024

Liked: Staff & service, amenities

Falta mas atencion al explicar como es que funcionan las instalaciones ya que hay cosas que tienen maña para poder hacerlas funcionar como la TV o que aveces la puerta se queda atascada

Stayed 5 nights in Mar 2024

6/10 Okay

Ashley

Travelled with family and small children, Business traveller

27 Mar 2024

Liked: Cleanliness, staff & service

Location was great, property was very minimal. Good for a place to sleep but not much else.

Stayed 1 night in Mar 2024

6/10 Okay

Ahlam

15 Mar 2024

Stayed 1 night in Mar 2024

8/10 Good

Germain

12 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice and clean

Stayed 1 night in Mar 2024

10/10 Excellent

Caroline

9 Mar 2024

Stayed 3 nights in Mar 2024

4/10 Poor

Blair

4 Mar 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, room comfort

awful customer service

i stayed at this hotel in Feb of 2024 for 3 nights after a long day of travel i went to sleep only to be awoken at midnight by an employee at my door. the employee was unable to communicate in English what they wanted. they next morning inquired at the front desk politely what he wanted. An extremely rude employees first response was ‘ it wasn’t a problem’. Then he tells me to calm down & relax for simply asking what they wanted. Totally disrespectful way to treat a guest. I still have no idea why the hotel was so intent on speaking with me at midnight and why it couldn’t wait until the morning. Ive stayed in dozens of hotels in the area , never been spoken to so rudely for asking a question.

Stayed 3 nights in Feb 2024

10/10 Excellent

Robertas

Travelled with partner

23 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff who go above and beyond. Clean and tidy place.

Stayed 2 nights in Feb 2024

10/10 Excellent

Tanya

Travelled with group

20 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We really enjoyed our stay. Staff was sweet, property so clean, great location

Stayed 1 night in Dec 2023

8/10 Good

Roxana

17 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very convenient clean for the price is very good

Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

12 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2024

10/10 Excellent

George

Travelled with group

6 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location. Clean and affordable budget hotel. Great Italian restaurant in same location plus an excellent sports bar run by Canadians. Go Hab Fans. Close to beach, bars, grocery store and bus station.

Stayed 7 nights in Jan 2024

10/10 Excellent

Eduardo

25 Jan 2024

The Room is very clean

Stayed 1 night in Jan 2024

2/10 Terrible

Eleanor

19 Jan 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The bathroom has no window, just a hole, and this hole is in the corridor. People passing by the corridor can easily see you taking the shower, so there is no privacy. The door has no lock or latch. Once you enter the room, someone from outside can enter your room by twisting the door handle. It is very unsafe. There are bars all around. Not only is there noise, but the whole house is vibrating, which will last until 4am. I can't sleep even if I wear earplugs because the walls, floor, and bed are all vibrating. Dogs start barking around 7am, which means you only have three hours of complete sleep. The Wi-Fi was very slow, it was difficult to open web pages, and there was no signal at all starting around 8pm. There is no hot water and the bathroom shower only has cold water. The two advantages that can be thought of are that this hotel is air-conditioned and is close to Playa del Carmen, which takes about 12 minutes to walk. This hotel is the worst hotel I have ever stayed in during my trip to Mexico, and it even made Cancun the most disappointing city for me during this trip. This hotel is soul-crushing and non-cancellable and refundable, please think carefully before booking.