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12 Bees Hotel

3.0 star property
VIP Access

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Photo gallery for 12 Bees Hotel

2 outdoor pools, pool loungers
Reception
Interior detail
Family Room
2 outdoor pools, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
No. Int. S/N, Calle 12 Bis, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪7 min walk‬
  • Playa del Carmen Main Beach
    ‪15 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪17 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪256 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Room

Family Room

Family Room

  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

  • 21.43 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 21.43 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Rooftop terrace

Sofía by Bunik

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, (1172)
The price is €44
for 1 room
includes taxes & fees
5 May - 6 May
Sofía by Bunik

About this property

12 Bees Hotel

Hotel with 2 outdoor swimming pools, a short walk to Quinta Avenida
2 outdoor pools, a bar/lounge, and a rooftop terrace are available at this hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Change of towels is available on request.
12 Bees Hotel offers 65 accommodations, which are accessible via exterior corridors and feature ceiling fans and blackout drapes/curtains. These individually decorated and furnished accommodations include desks. 43-inch flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at 12 Bees Hotel. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, a free manager's reception, and 2 outdoor pools are available.
  • Free WiFi (speed: 25+ Mbps)
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Take a swim in the 2 outdoor pools
  • Services include a porter, luggage storage, and limo or town car service
  • Within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach
  • Shopping center, ferry terminal, and theme park shuttle service available for a fee
12 Bees Hotel offers its guests 2 outdoor swimming pools. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered on select days. WiFi is free in public spaces.

Business amenities include a business center, a meeting room, and coworking spaces. A rooftop terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly 12 Bees Hotel. A theme park shuttle and a bus station shuttle are available for a fee.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

The hotel hosts a free manager's reception on select days.
BEEBAR - This rooftop bar serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Restaurants on site

  • BEEBAR

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Conference space
  • Coworking space
  • Meeting room

Outdoors

  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel at the number on the booking confirmation. 12 Bees Hotel offers transfers from the cruise terminal and ferry terminal (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at 12 Bees Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

12 Bees Hotel Hotel
12 Bees Hotel Playa del Carmen
12 Bees Hotel Hotel Playa del Carmen

12 Bees Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 132 out of 236 reviews
Rating 8 - Good. 73 out of 236 reviews
Rating 6 - Okay. 22 out of 236 reviews
Rating 4 - Poor. 5 out of 236 reviews
Rating 2 - Terrible. 4 out of 236 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ellen

Nice
Stayed 1 night in Jan 2025

4/10 Poor

Nicole

Disliked: Cleanliness, amenities, property conditions & facilities
Overall poor
Stayed 2 nights in Jan 2025

10/10 Excellent

Tonatiuh Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location if you're planning to save money and time.
Stayed 3 nights in Jan 2025

8/10 Good

Andy

Liked: Staff & service, room comfort

Good location. Walkable. Decent for the price

Room was a little musty but fine. Tried to order food in the restaurant and was told it was closed at 6pm!
Stayed 3 nights in Jan 2025

6/10 Okay

Renee

Travelled with family
Liked: Cleanliness
The place is clean and seems safe. Short walk to 5th Avenue, convenient. One of the showers did not work, but they fixed right away. We stayed 1 week, on the third day they forgot to clean our room, next morning I mentioned it, we were out all day, when we came back room was still not clean. They did it the next day. Overall, the hotel is clean. We liked the food at the restaurant , good food, good prices.
Stayed 6 nights in Dec 2024

8/10 Good

Nato

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars for the shower alone! Immediate hot water and unbelievable water pressure. Very comfortable king size bed, great internet connection, and nice tv. Very basic set up. I ate upstairs but didn't get a chance to checkout the rooftop but it did look like fun. The locks on the door are very rinkadink and questionable. Also, you can easily hear people in other rooms. There is no fridge for food and cold drinks which for me personally, is a deal breaker. Otherwise, a great stay.
Stayed 10 nights in Dec 2024

6/10 Okay

RAMON, Rancho Palos Verdes

Liked: Staff & service
Good budget hotel near the ADO bus center of PDC.
Stayed 1 night in Dec 2024

10/10 Excellent

Anakaren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my 4th time staying at this hotel. It has all the basics to go around the city walking and nearby you can locate multiple local food options, markets and pharmacy There is a school in front so it is quite safe
Stayed 2 nights in Nov 2024

6/10 Okay

David

Stayed 13 nights in Nov 2024

10/10 Excellent

Arturo de Jesus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very accommodating, room is clean and hotel located near shopping mall and supermarkets.
Stayed 1 night in Nov 2024

6/10 Okay

Agripina A

Stayed 2 nights in Sep 2024

6/10 Okay

Benjamin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It wasent super clean but the restaurant on third floor was very good amazing food definitely worth taking a look.
Stayed 2 nights in Sep 2024

10/10 Excellent

Scyi, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and friendly hotel right in the heart of Playa. Excellent wifi!
Stayed 7 nights in Sep 2024

10/10 Excellent

Araceli

Stayed 1 night in Aug 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jun 2024

8/10 Good

Jason, Lynnwood

Stayed 1 night in Jun 2024

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 25 nights in Jun 2024

10/10 Excellent

NANCY, BAKERSFIELD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very clean and beautiful. Don't forget guest get a discount to eat at their top terrace. Just remind the person who rings you up.
Stayed 1 night in Mar 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 22 nights in May 2024

10/10 Excellent

Jason, Lynnwood

Stayed 1 night in May 2024

8/10 Good

Scyi, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel had excellent wifi and was in the heart of the city. It took 15 minutes to walk to the beach and the Walmart was 2 blocks away. Aesthetically it’s quite brutalist but the staff are lovely.
Stayed 7 nights in May 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than a 10

I have stayed several times, and though my Spanish is very limited, The front desk always accommodated me with Grace and professionally. The location is fine. It is near the big mega store, And several good restaurants and a row of food carts that are fantastic.
Stayed 1 night in Apr 2024

8/10 Good

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location an the food was pretty good
Stayed 7 nights in Jan 2024

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